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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Jimmy John’s Sandwiches vs Chipotle

Jimmy John’s Sandwiches 4.9★ · Free to download 70
Winner Jimmy John’s Sandwiches
Chipotle 4.7★ · Free to download 60

While both apps struggle with rewards redemption and order tracking, Jimmy John's Sandwiches offers a slightly more reliable ordering experience and faster service overall, making it the preferred choice.

Full reviews: Jimmy John’s Sandwiches · Chipotle

Jimmy John's Sandwiches and Chipotle both receive high praise for their food quality and speed, but their apps are plagued by similar issues, particularly with rewards and order tracking. Jimmy John's app users report a generally smoother ordering process despite some payment and reward glitches, while Chipotle users face more frequent problems with rewards, order accuracy, and customer support.

Head to head

Features & Ease of Use edge: Jimmy John’s SandwichesR4R8R16R22
Jimmy John’s Sandwiches Jimmy John's users appreciate the app's simplicity for customizing sandwiches and collecting points R8. However, some find it unintuitive for adding side items or payment R16, and frustrating when changing locations requires restarting an order R22. There are also complaints about ads appearing after placing an order R4.
Chipotle Chipotle users like the re-order feature and find the app generally easy to use . However, many report issues with the app being buggy and struggles with adding specific items like salad dressing or side cheese . Location issues, where the app defaults to the wrong pickup type or store, are also common .
Rewards & Promotions tieR1R6R7R19
Jimmy John’s Sandwiches Jimmy John's users frequently encounter problems redeeming points and promotions. Issues include rewards not applying at checkout R7R57, gift card problems R6, and promotions not working or being misleading R1R19. Some users feel the rewards system is a 'scam' R28R33R39.
Chipotle Chipotle's rewards system is a major point of frustration. Users consistently report being unable to redeem free items or promotions, even when meeting stated requirements . Birthday rewards also often fail to apply R76.
Order Accuracy & Reliability edge: Jimmy John’s SandwichesR2R3R8R11
Jimmy John’s Sandwiches Many Jimmy John's users praise the speed and freshness of their orders R2R8R11. However, some report issues with missing items , orders not being ready on time R3, and incorrect orders . Payment issues, including Apple Pay and credit cards, are also reported R13R45.
Chipotle Chipotle users frequently experience issues with missing ingredients , incorrect orders , and receiving less food than expected . Orders are often reported as drastically late R73, and the app sometimes changes pickup options from in-store to drive-thru .
Order Tracking & Notifications tieR3R9R12R26
Jimmy John’s Sandwiches Jimmy John's users frequently complain about inaccurate or non-existent order tracking and notifications. Issues include not receiving pickup ready notifications R3, tracking disappearing R9, and the track order button not working R12R26. Delivery times can also be very long with no ETA .
Chipotle Chipotle's app offers a re-order feature which is helpful . However, users report significant delays with no way to contact the store for updates R73.
Price & Value edge: Jimmy John’s SandwichesR8R27R29R53
Jimmy John’s Sandwiches Jimmy John's is generally seen as offering good value, with users calling it 'cheap' R29 and appreciating deals like free sandwiches for registration R8. However, some find the deals 'mid' and the food expensive R27. Delivery fees are a point of contention, with some finding them too high, especially for adding extra items R53.
Chipotle Chipotle's food is highly rated for taste . While specific pricing isn't detailed, the frequent issues with rewards and promotions not applying suggest a perceived lack of value when users cannot utilize promised discounts.
Customer Support & Issue Resolution tieR28R57R73R76
Jimmy John’s Sandwiches Jimmy John's app users report difficulty with support for reward issues, with no clear contact for support R57. Store staff sometimes cannot honor app rewards R28.
Chipotle Chipotle users find customer support lacking, with issues like being unable to contact the store for late orders R73 and the AI chatbot being unhelpful for problems R73R76. They also report that when orders are messed up, Chipotle offers expiring coupons instead of refunds .
Pick Jimmy John’s Sandwiches if

You prioritize fast and fresh food with a generally straightforward ordering process, even if you might encounter occasional glitches with rewards or payment R2R8R11R13.

Pick Chipotle if

You are a loyal Chipotle customer who frequently re-orders the same items and values the food quality, and are willing to tolerate persistent issues with rewards redemption and order accuracy .

Evidence note: Both apps have a significant number of negative reviews focused on rewards and tracking issues, indicating widespread problems rather than isolated incidents. The free-to-download nature means both apps attract a broad user base, including those who may be more critical of any friction.

Frequently asked

Do the Jimmy John's and Chipotle apps have reliable rewards programs?
No, both apps have significant issues with their rewards programs, with users frequently reporting that they cannot redeem points, free items, or promotions even when meeting the stated requirements (R7, R28, R33, R39, R57 for Jimmy John's; , , , R76, , , , for Chipotle).
Which app is better for tracking food orders?
Neither app provides consistently reliable order tracking or notifications; Jimmy John's users report no pickup notifications and tracking disappearing R3R9R12, while Chipotle users note drastic delays with no way to contact the store for updates R73.
Are there payment issues with either app?
Jimmy John's users have reported issues with various payment methods, including Apple Pay and multiple credit cards, sometimes preventing orders from going through R13R45. Chipotle users also mention payment processing issues , and difficulty using multiple gift cards R78R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Jimmy John’s Sandwiches 1/5 · US Adds?: Wtf, why am I getting other business adds on an order app? Delete!
  2. [R8] Jimmy John’s Sandwiches 5/5 · US Love me some Jimmy John’s!: I love the registration deal (getting a free sandwich) and the Pepe is my all time favorite! Super easy app to use and “freaky fast”!!
  3. [R16] Jimmy John’s Sandwiches 2/5 · US Unintuitive design: Hard to order off mobile. Adding side items or trying to add payment is cumbersome and not intuitive. Spent 10 extra minutes fumbling the app just to order a simple meal. Should not be this hard to order a sandwich
  4. [R22] Jimmy John’s Sandwiches 1/5 · US Bad navigation: I hate that I have to restart my order, every time I want to change the location. I usually get the same thing every time, but if I click on reorder, I’m not able to change the location unless I start completely over. Very frustrating!
  5. [R1] Jimmy John’s Sandwiches 1/5 · US App does not work: And advertises an $8.99 meal deal but then when I click it, it tries to charge me $14.87
  6. [R6] Jimmy John’s Sandwiches 3/5 · US Hift cards: Fix your gift card fiasco
  7. [R7] Jimmy John’s Sandwiches 1/5 · US Redeem points: Seems like every time I try to redeem points I then get a notification that I don’t have qualified item for instance this order I have 2 kickin ranch wraps in cart redeemed 1600 points for a free wrap Cesar or kickin ranch wraps but then go to check out and says I don’t have items in cart 🙄 lucky that’s the only thing worth eating in my small town so 1 star for the app 5 star for ou
  8. [R19] Jimmy John’s Sandwiches 1/5 · US Promo Sizing: Ordered the Promo “Freedom” it did not specify the sizing for the Promo. Very bad marketing!
  9. [R2] Jimmy John’s Sandwiches 5/5 · US Loves it: Always fresh and fast!
  10. [R3] Jimmy John’s Sandwiches 3/5 · US No update: I was waiting in the car for 15 min outside in the car for update of my pickup ready! No notification! When I go into the store, my pickup was already there!!
  11. [R11] Jimmy John’s Sandwiches 5/5 · US Great app and fast: Freaky fast
  12. [R9] Jimmy John’s Sandwiches 3/5 · US Tracking Broke: Good app but recently the tracking just disappears after about 10-20 min even if the order hasn’t been delivered yet!
  13. [R12] Jimmy John’s Sandwiches 3/5 · US Tracking order: My order updates are never accurate and I can never track it... only main issue with app.
  14. [R26] Jimmy John’s Sandwiches 4/5 · US Track Order doesn’t work: The Track Order button in the confirmation email opens the App, but doesn’t track the status of the current order. It only had past order history.
  15. [R27] Jimmy John’s Sandwiches 3/5 · US Good but expensive: The deals are mid
  16. [R29] Jimmy John’s Sandwiches 5/5 · US Best sandwich spot: Love this spot cheap and great bread on the sandwiches definitely my go to sandwich place
  17. [R53] Jimmy John’s Sandwiches 1/5 · US Your delivery fees are why I deleted app and don’t order anymore: I live less than a mile from the store and I’m comfortable with a $2 delivery fee but I’m not paying an extra $4 for adding one sandwich. At that point I might as well use a third party delivery service and order from somewhere else.
  18. [R28] Jimmy John’s Sandwiches 1/5 · US Just a Marketing Scheme: This is a well contrived app on the part of Jimmy John’s. The problem is it’s just to market to you. They have all the technology down. But what they don’t have down is what the consumer wants. I enrolled in the rewards program and started accumulating points. I went to my local store and they did not honor my rewards!? What kind of system is that? They said it was for
  19. [R57] Jimmy John’s Sandwiches 1/5 · US False Advertisement Rewards: This is the second time the app has done this, as I am checking out it will say I have a reward for a free sandwich. I check to claim reward yet it never gets added to my order and no one in store knows what happened to it. I have no history of it when I try to go back. This is deceptive practices and there is no contact for support. I’ll screen shot it next time but s
  20. [R73] Chipotle 1/5 · US Drastically Late: Second time we’ve ordered for the office, first time they were drastically late, we gave the benefit of the dought. Order today and again it was drastically late and no way to contact the store to check see what’s happening. Called 1-800-Chipotle and it is a Medicare number. Tried reaching my email and the chat bot offered a drink and closed chat, no way to stress concern or requ
  21. [R76] Chipotle 1/5 · US worst app ever: switch out points for rewards and they don’t let you use them on the app, get a bday reward and they don’t let you use them on the app. this app sucks!! how is it possible my reward doesn’t meet qualifications because “it has to be over $5” when my order is $19!!!!? make it make sense. and the ai bot doesn’t help either. i have 2 rewards and i can’t use either of them😂😂
  22. [R33] Jimmy John’s Sandwiches 2/5 · US Bad Rewards: Redeeming a reward removes the points and there's no changing your mind. The rewards also, of course, don't apply to any "seasonal" items. One of the least customer focused rewards systems I've encountered. Terrible idea, feels like a scam. Really killed my opinion of JJ.
  23. [R39] Jimmy John’s Sandwiches 1/5 · US Payment is unsuccessful when trying to redeem free sandwich: The app conveniently cannot process a rewarded free sandwich transaction but works for all other orders. What a scam
  24. [R13] Jimmy John’s Sandwiches 1/5 · US Payment issues: I’ve been having issues placing an online order or through the app. When I go to pay I have tried Apple Pay, multiple credit cards, and even cash. My transaction doesn’t go through seeming there’s something wrong on my end but I assure you I have funds lol terrible app and terrible website payment configuration. Can’t even place an order. Oh well they must not want my money🤷‍♀️
  25. [R45] Jimmy John’s Sandwiches 1/5 · US Apple Pay: Apple Pay still not working! Declines on app but not in store.
  26. [R78] Chipotle 3/5 · US Gift card handling is bad: Can only store one gift card. If order exceeds the amount of gift card, I don’t believe you can add another card during current order. You have to pay cash. I think it is intentionally designed to leave gift card money on the table.
  27. [R87] Chipotle 3/5 · US Great but need one fix: Love the app. But let us add more than one gift card at a time!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store