HotelTonight vs IHG One Rewards

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] HotelTonight 2/5 · US Has gotten SO much worse: This app was considerably better 6-7 years ago. With each new version of it, they remove more functionality. Like being able to choose a price range in your hotels. They got rid of that. With every iteration, they cave more to what hotels want, rather than to what customers want. Some new app will come along soon and put this one to bed. Just wait for it. 👎
2. [R10] HotelTonight 1/5 · US Awful filter options: This app lacks features to filter out what you need. Was trying to get a room in Paris during the summer and wanted to check out rooms that included AC. Wasn’t even an option. Can’t even filter low-to-high pricing. What an awful app.
3. [R61] IHG One Rewards 1/5 · US App issues: App won’t let me include my spouse on the reservation so I have to call the hotel to put her on it, inconvenient! Fix app where reservation is editable, thank you
4. [R70] IHG One Rewards 1/5 · US Trapped by the fine print.: The user interface is completely contradictory. The app gives you instructions on how to claim points for third-party bookings, but customer service will completely ignore their own platform's wording just to deny your points. They don't care about loyalty or logic; they just throw policy numbers at you. Save yourself the headache, read up to the absolute last letter of
5. [R56] HotelTonight 1/5 · US App bugs make it Impossible to use: Easily the most frustrating app to use when deciding where to book.Everything works great until it’s time to check out. It refuses to let me create a new account because “I already have an account” I have tried to make 3 new accounts, all with emails I have never used. When they say they will send an email with log in detail, they never do. I have only successf
6. [R60] HotelTonight 1/5 · US Don’t expect a timely sign up. Competitive, nothing more.: REALLY annoying that it took an hour and 18 minutes to send a confirmation email so I could sign up and login. Ridiculous. Absurd. Not a good start. I had to use the app as a guest to get a hotel before I passed it on the highway. PITA to get your Airbnb credit after the fact. Come to find out their prices aren’t any better, sometime worse
7. [R64] IHG One Rewards 1/5 · US Dead Link to Sign In: Can’t even sign in. I enter my email and password. Click “Sign In” and the app is dead and does nothing. Website had issues too when trying to book a room. Several dead links on website. IHG needs to get it together.
8. [R116] IHG One Rewards 1/5 · GB Doesn’t work - lost a customer.: IHG need to invest more jn their IT… neither the app nor the website allow you to log in, tried multiple password reset attempts and calls to customer services, but they can’t fix the problem either. I’ve been a Rewards member for over 10 years, but I guess I won’t be booking IHG hotels again.
9. [R20] HotelTonight 1/5 · US Stranded no room: HotelTonight took my money but when I showed up to the hotel, they told me they were already oversold and had no rooms. The app has fraudulent listings and it will completely derail your trip to pay for a room that doesn’t exist.
10. [R28] HotelTonight 1/5 · US DO NOT EVER USE: Booked a hotel for two nights in nyc, arrived and the hotel said they’re full. Called hotel tonight and they said nothing they could do. I looked on their site and saw 30 available rooms that night. Every 5 minutes they’d call one and try to book (for 1-5k per night compared to my 300). Every single one booked even though on their site saying it was available. What a scam of a b
11. [R85] IHG One Rewards 1/5 · US Terrible customer service & Hotel: I signed up to IHG’s double points reward and there was no where to confirm, the actual sign up page is layer hidden inside the app. I askes customer service to credit back the points to me and they refused. What a way to lose a customer! P.S. the Voco at Melbourne is one of the worst hotel I’ve ever stayed in. Feel constant headache and bad energy like the plac
12. [R90] IHG One Rewards 1/5 · US This app has always sucked…: But it’s been especially frustrating tonight. I’m trying to add my IHG Rewards Mastercard as my primary card for this app… and it won’t accept it! It just gives me a message that says “sorry” and gives me a phone number to call that takes me to the credit card company. I don’t need to talk to the credit card company, I need to talk to somebody on the idiotic app design
13. [R27] HotelTonight 5/5 · US Brad 100: One of the best hotel apps available. Prices are always more competitive than the other hotel apps, and include more useful perks as well as a better variety of quality properties.
14. [R39] HotelTonight 5/5 · US Money saver and LIFE saver!: Guys.. it’s the best. Truly sometimes super.com is cheaper so always go between the 2. But this usually takes the cake. Along with the reward program. It’s like a game to me. Love it
15. [R109] IHG One Rewards 5/5 · US IHG - overall: Love IHG, the app, and hotels. Being member for over 20 years. Unfortunately, rather than providing the best price options to loyal members, most of the time through IHG prices are higher. Shall be the opposite.
16. [R108] IHG One Rewards 2/5 · GB Prices are not fully inclusive: App has good UX but as per small print, the prices on the app are not fully inclusive so you may pay extra when you book defeating much of the point of using the app.
17. [R13] HotelTonight 1/5 · US Stay far away: Do not use this app to book a hotel. They have no support and hotels will not help you because you booked through a third party. It’s unbelievable. If your flight gets delayed and your friend is getting there earlier and you didn’t think to add their name well that’s too bad there’s no way to do it
18. [R44] HotelTonight 1/5 · US Refunds Impossible: If you don’t like working with a company that absolutely refuses to do refunds, no matter the , do not use hotels tonight. Otherwise, be ready for a wild ride, where you get told that you may get a refund, but ultimately do not. There is no such thing as a refund with this company.
19. [R68] IHG One Rewards 5/5 · US The ladies that work there are awesome: Elizabeth & the lady that works the front desk with her, are the absolute BEST! Thank-you!
20. [R113] IHG One Rewards 5/5 · US Always a great stay!: I’ve stayed with IHG properties many times over the years, and they continue to be my first choice when traveling. The hotels are consistently clean, comfortable, and well-maintained, and the staff always go above and beyond to make guests feel welcome. The IHG One Rewards program is easy to use and offers great benefits, making every stay even more enjoyable. Whether I’m tr