IHG One Rewards

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Book with points: Nothing difficult to book on my Phone Apps. Great. Easy
2. [R10] 5/5 · US Happy traveler: This helps us find the best rate always ,& fast
3. [R14] 5/5 · US Easy Booking: I like the fact that I don’t have to speak with anyone to book room. I can view rooms and select room the one that best suits me
4. [R15] 5/5 · US Hotels: The best & easiest hotel app & rewards to use by far!
5. [R25] 5/5 · US IHG - overall: Love IHG, the app, and hotels. Being member for over 20 years. Unfortunately, rather than providing the best price options to loyal members, most of the time through IHG prices are higher. Shall be the opposite.
6. [R35] 5/5 · US 5 star: So easy to use. Multiple ways to redeem. Highest quality accommodation
7. [R38] 5/5 · US I love IHG: The best app ever saves so much money points are everything I will always use IHG I am platinum elite and it’s the best I get perks and everything I love this app
8. [R30] 5/5 · US Frequent flyer: I love this app it’s easy to navigate and tells you all the information you need with pictures address prices it’s fantastic
9. [R42] 5/5 · US Nice App: Easy to use, fast, and I use the map feature a ton to find something close to where I want to go.
10. [R2] 1/5 · US Dead Link to Sign In: Can’t even sign in. I enter my email and password. Click “Sign In” and the app is dead and does nothing. Website had issues too when trying to book a room. Several dead links on website. IHG needs to get it together.
11. [R49] 1/5 · US Useless App: I can log into the IHG Web site but not into the iOS or iPadOS apps, even after deleting those apps and reinstalling them. IHG support is utterly clueless.
12. [R391] 3/5 · GB Once you can get logged in it works well: Easy to use app once you can get logged in. You have to deselect the facial ID and the remember me options then manually add your member number and password as the log in button greys out if you don’t do all of this. I’ve reported this several times via website/email/social media and it apparently gets logged but nothing changes. What’s the point in hav
13. [R528] 3/5 · CA POS: Doesn’t work waste of time going to stay at another hotel. Can’t log in
14. [R19] 1/5 · US Was good: After the recent update, it is not working. I tried deleting & reinstalling. Still it hangs. Once in a while it works, that too after long lag
15. [R75] 1/5 · US Something has changed- constant crash: Not sure what went wrong but app no longer works and crashes when trying to use it
16. [R165] 1/5 · US Crashes, Freezes, no receipts available: Hello IHG, please update your app. You’re Leesburg hotel can only print hard copy of receipt. Email receipt say I pai $0.00. My credit card says otherwise. Your app receipt shows I paid $0.00. I need to be reimbursed by my company. I will be staying at Hilton next week because you can’t be trusted. Also the app freezes snd is buggy. Sometines it flips th
17. [R390] 3/5 · GB Could be better: My app was working just fine until a few days ago! Every time I wanna make a reservation or look for something, the app keeps crashing! There is no update available! I’ve written to customer service, never received a reply! Even reinstalled the app, that didn’t work either!
18. [R16] 1/5 · US Outdated: I hate that you can’t check in on your phone and if you check in late they bill you as a no show and don’t issue your points.
19. [R109] 3/5 · US Confused: I’ve got emails telling me to use this app to check in, I can see my bookings but no check in. App says it will load a WiFi profile so things automatically connect to hotel wireless, that doesn’t work either. Maybe it’s good for booking but that’s two misses.
20. [R417] 3/5 · GB Good app: Excellent app allowing you to track reward status as well as booking hotels. Only thing you still can’t do is add reward card to Apple Wallet. The option seems to have been removed.
21. [R424] 3/5 · GB Bring back Apple Wallet integration: Been an IHG member for years, been using the app for years, but for some reason it doesn’t support Apple wallet anymore? Please fix this!
22. [R581] 3/5 · CA No Apple Wallet Support: Please please give us the ability to add our rewards member card to Apple wallet.
23. [R592] 3/5 · CA Can’t add to Apple wallet: No option to add my membership card to the Apple wallet. My other hotel partners like Hilton amd marriott let me add their cards to the wallet. Please update this feature!!!
24. [R1] 1/5 · US App issues: App won’t let me include my spouse on the reservation so I have to call the hotel to put her on it, inconvenient! Fix app where reservation is editable, thank you
25. [R121] 3/5 · US booking on app: The app will not let me book for 2 nights
26. [R131] 3/5 · US Scammed: I tried to apply to for my IHG Credit Card for the discounted rate and it never allowed me to apply the savings it just charges the credit card I just attained. Only reason I applied for the cc was for the discounted rate.
27. [R173] 3/5 · US App bookings don’t allow multiple occupant names: App reservations don’t allow multiple guest names
28. [R95] 1/5 · US Price Change last second!!!: Typing in my card number and price raised $30 as i hit purchase. No not Taxes and fees. Base price! Customer service wouldn’t give me the time of day !!
29. [R123] 3/5 · US Really Need “Full Price”: The app itself is just fine. But it’s weird the default price does not include taxes and fees, and I really wish it has an option to view total stay price instead of just per night. Would make it easier to decide which hotel.
30. [R146] 1/5 · US Website: Please be upfront on costs like most all other legit booking sites. List total prices upfront or at least don’t double the fees at payment compared to initial booking.
31. [R216] 2/5 · GB Prices are not fully inclusive: App has good UX but as per small print, the prices on the app are not fully inclusive so you may pay extra when you book defeating much of the point of using the app.
32. [R17] 1/5 · US Trapped by the fine print.: The user interface is completely contradictory. The app gives you instructions on how to claim points for third-party bookings, but customer service will completely ignore their own platform's wording just to deny your points. They don't care about loyalty or logic; they just throw policy numbers at you. Save yourself the headache, read up to the absolute last letter of
33. [R61] 1/5 · US Terrible customer service & Hotel: I signed up to IHG’s double points reward and there was no where to confirm, the actual sign up page is layer hidden inside the app. I askes customer service to credit back the points to me and they refused. What a way to lose a customer! P.S. the Voco at Melbourne is one of the worst hotel I’ve ever stayed in. Feel constant headache and bad energy like the plac
34. [R68] 1/5 · US Marriott or Hilton are better: Have a credit card with Chase for IHG. Points show on Chase it never IHG. Tried to resolve y signing into app, verifying info with someone named “Dom” who was unhelpful to say the least. This app is useless, their rewards suck and the hotels are usually trash hotels. I am deleting the app since you say I don’t have points and cancelling my card as well. Stay at
35. [R114] 2/5 · US Site: This site would be much more customer friendly and attractive if there was a customer service person to speak to rather than the virtual chat..
36. [R40] 2/5 · US Distance filter needs to return: Hey guys, the update does not “make searching and finding hotels a breeze,” as it removed a key filter. We can no longer set a mileage range to see properties. If looking to stay in city center, I need the ability to say I don’t want to see properties 30 miles away. There are already 25 options in the city. Please return this needed filter item.
37. [R400] 3/5 · GB Map and list: If you could show up the result in the map for all available hotel , same as booking.com would be great
38. [R475] 3/5 · CA Meh: Not a great app. Limited search functionality.
39. [R63] 1/5 · US BEWARE. NO 2FA: IHG does not offer 2FA for your account. Once someone hacks into your account, you WILL NOT BE NOTIFIED. They can change all of your info, use your IHG rewards, and have access to all of your sensitive information on the app without you ever knowing. The only way I knew there was fraudulent activity happening in my account is when I tried logging in to make a reservation but couldn
40. [R230] 1/5 · GB Disgusting: Disgusting company, disgusting app. I’ve been using IHG for 10 years. My account was hacked. The hacker changed my email and phone in the account, then started using my credit card elsewhere, and also booking rooms. I reported this using the message function on the app half a dozen times. Each time they assured me they’d lock the hacker out of my account. They never did. This hacker ha
41. [R90] 3/5 · US Profile: Not sure why you allow us to set up a profile with our preferences. The hotel wherever we stay NEVER pays attention to it. My profile says first floor or as close to the elevators as possible. My last stay way on top floor as far from the elevator as physically possible. From my interaction with front desk clerks its obvious they don’t read them. When I mention something about my prefere
42. [R64] 1/5 · US This app has always sucked…: But it’s been especially frustrating tonight. I’m trying to add my IHG Rewards Mastercard as my primary card for this app… and it won’t accept it! It just gives me a message that says “sorry” and gives me a phone number to call that takes me to the credit card company. I don’t need to talk to the credit card company, I need to talk to somebody on the idiotic app design
43. [R312] 3/5 · GB Not great: Could not update new credit card due to app not recognising my post code. Reward night booking still asking for credit card details why.? They have all the information in your membership details. Really poor from IHG
44. [R33] 1/5 · US Bad: Getting real tired of making a reservation with the app, hitting the address to use gps, and it sends me to the wrong hotel. Just bad.
45. [R180] 1/5 · US Unusable on 13" iPad: The app is not formatted for my iPad (13" Air) so it cuts off the sides of the calendar so I can't reserve the dates I want.
46. [R184] 2/5 · US App only showing tues-Sat: Within the last month, the app only shows tues-Sat when trying to make reservation on iPad.
47. [R197] 3/5 · US Calendar not rendering correctly on iPad Pro 12.9: The date-picker calendar is cutting off the Monday column on my m4 iPad Pro 12.9. This should be a simple thing, and I expect you to fix it soon. Just making sure you know about it.
48. [R669] 3/5 · CA Problem adding bookings to Wallet...: Good and easy to use app but I have 2 critiques.... 1) Having issues adding my bookings to Apple Wallet both on my iPhone 6 Plus and 7 Plus. 2) No landscape mode for iPad use.
49. [R222] 3/5 · GB Okay but difficult to redeem rewards: Great for booking and checking stays. However I can never redeem any of the food & beverage rewards since the app errors out and says you have to go to reception for them to redeem, so is difficult and time consuming at busy times.
50. [R297] 3/5 · GB Points to air miles transfer not efficient enough: App is great in all its features except it would be good to have the points to air miles transfer system embedded on the app in a user friendly manner rather than having to reach out to customer service by chat.
51. [R73] 2/5 · US Room selection: I would like to be able to select my room from the app