HotelTonight vs Hotels.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] HotelTonight 5/5 · US Amazing app!: Hands down one of the most useful hotel booking apps by far! Love receiving the Airbnb credits after a stay at a hotel!
2. [R19] HotelTonight 5/5 · US Deals deals: Hotels tonight always has great deals for last minute ppl
3. [R10] HotelTonight 1/5 · US Awful filter options: This app lacks features to filter out what you need. Was trying to get a room in Paris during the summer and wanted to check out rooms that included AC. Wasn’t even an option. Can’t even filter low-to-high pricing. What an awful app.
4. [R79] Hotels.com 1/5 · US Do Not Use: Do not use hotels.com. Make your reservations with the property directly. You will get better rates, better service, and responsiveness if there is a problem. Properties treat guests who reserve through third party apps like dirt. They get the crappiest rooms and if there is a problem, they won’t solve it because the reservation was made through a third party.
5. [R43] HotelTonight 5/5 · US Exceptional Hotel Booking App: I’ve been using this app for a few years now and have multiple stays all over the US. The interface is very easy to use and is very straight forward. The more you use it, the more perks you get. You cannot beat that whatsoever. And don’t be fooled by the name. You can actually book a few months in advance as well! I typically can save anywhere from $30-100+ on the no
6. [R56] HotelTonight 1/5 · US App bugs make it Impossible to use: Easily the most frustrating app to use when deciding where to book.Everything works great until it’s time to check out. It refuses to let me create a new account because “I already have an account” I have tried to make 3 new accounts, all with emails I have never used. When they say they will send an email with log in detail, they never do. I have only successf
7. [R61] Hotels.com 1/5 · US Slowest App Ever!: Don’t download the app it’s frustrating and a joke. It offers rewards that are fake and only rewards themselves by offering higher prices. Use this site on your browser to book anything. The app is the slowest app of all apps. My Motel 6 booking on 7/7/26 was denied due to the kiosk being down. Motel 6 no longer has real reps on site. I would avoid Motel 6 altogether. I got refu
8. [R63] Hotels.com 3/5 · US Slow App: I have been using this app for several years now with no issues up until recently, I have an iPhone 17 Pro Max and have all iOS updates and the app’s updates. It has been running slow for a month or so and I have already deleted the app and installed it again.
9. [R20] HotelTonight 1/5 · US Stranded no room: HotelTonight took my money but when I showed up to the hotel, they told me they were already oversold and had no rooms. The app has fraudulent listings and it will completely derail your trip to pay for a room that doesn’t exist.
10. [R28] HotelTonight 1/5 · US DO NOT EVER USE: Booked a hotel for two nights in nyc, arrived and the hotel said they’re full. Called hotel tonight and they said nothing they could do. I looked on their site and saw 30 available rooms that night. Every 5 minutes they’d call one and try to book (for 1-5k per night compared to my 300). Every single one booked even though on their site saying it was available. What a scam of a b
11. [R116] Hotels.com 1/5 · US Scam: So frustrated. Booked a hotel through Hotels.com app. When I arrived the hotel didn’t have my reservation. They wouldn’t refund me for the charge. Such a scam
12. [R82] Hotels.com 1/5 · US Problematic: I have one problem after another, first I didn’t get the room selected nor could I change it or get a refund after. Then I was charged after it was confirmed it was to be paid when I was to check in they wouldn’t do anything about that either!
13. [R5] HotelTonight 5/5 · US Exceptional: I now only use HotelTonight. The prices cannot be beat.
14. [R27] HotelTonight 5/5 · US Brad 100: One of the best hotel apps available. Prices are always more competitive than the other hotel apps, and include more useful perks as well as a better variety of quality properties.
15. [R72] Hotels.com 3/5 · US Way over priced: $389 for 1 night. Not even a free coffee. When I asked about having a continental breakfast for the cost the manager said “We’re a business hotel, our sister one next door is a family one!” What kind of answer is that? We’ve been coming here for a couple years and this is the most expensive it’s ever been and the rooms are getting musky and the decorations inside rooms and hot
16. [R2] HotelTonight 5/5 · US Guest service: ALPHA WAS INCREDIBLE WITH ASSISTING ME WITH MY RESERVATION SHE TRIED HER ABSOLUTE BEST TO CREDIT ME COMPLETELY BUT DUE TO THE HOTEL POLICY I HAD TO PAY A ONE NIGHT STAY HOWEVER SHE WENT ABOVE AND BEYOND TO GET ME REBOOKED IMMEDIATELY. Thank you!! Alpha is the best! 😊
17. [R17] HotelTonight 5/5 · US Amazing Customer Service: Had an accidental double charge on a booking. The agents at the call center were very helpful and attentive. They got me my refund for the accidental charge within 8!hours of the incident. Very impressed with their willingness to go above and beyond to remedy this error.
18. [R76] Hotels.com 1/5 · US Can’t get to a human.: App is ridiculous. I need a live person not an endless phone tree.
19. [R118] Hotels.com 1/5 · US Avoid: Horrible customer service. Avoid at all costs
20. [R37] HotelTonight 5/5 · US Easy to find great deals: I’ve used Hotel Tonight for almost 10 years. It’s way better than Hopper or Expedia or any other hotel site. The way they lay out the map makes it really easy to figure out what works the best for your goals or budget. They are really competitive deals for great hotels. I recommend recommended to everybody. I know that travels