Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HotelTonight vs Travelocity Hotels & Flights

HotelTonight 4.9★ · Free to download 75
Winner HotelTonight
Travelocity Hotels & Flights 4.8★ · Free to download 55

HotelTonight is generally preferred for last-minute hotel deals and better customer service, while Travelocity struggles with app stability and customer support for complex issues.

Full reviews: HotelTonight · Travelocity Hotels & Flights

HotelTonight excels in finding last-minute hotel deals and offers good customer service, despite recent complaints about price transparency and filtering options. Travelocity, while a long-standing platform for flights and hotels, is plagued by app instability and poor customer support for cancellations and changes.

Head to head

Features and Functionality edge: HotelTonightR1R4R8R10
HotelTonight HotelTonight users appreciate its ease of use and ability to find deals, especially for last-minute bookings R11. However, recent updates have removed useful features like price range filters and AC filters R1R10. Some users also find the map function unusable due to ads and note a lack of options for family bookings or specific bed types R23. The integration with Airbnb credits is a perk for some R8 but unwanted by others R4.
Travelocity Hotels & Flights Travelocity offers comprehensive booking for flights, hotels, and packages, with users praising its ease of use for booking various travel components . However, the app is frequently reported to crash, freeze, or not open at all, making it unusable for many R61R63R76R88. Some users also experience issues with account creation and login .
Pricing and Value tieR5R6R7R9
HotelTonight HotelTonight is praised by many for offering competitive prices and great last-minute deals R5R19. However, a significant number of recent reviews complain about hidden fees, taxes not being included in initial prices, and price gouging right before checkout R6R9. Some users also find prices to be higher than booking directly or through other sites R7.
Travelocity Hotels & Flights Travelocity is often cited for having good prices and deals, especially for flights and packages . However, some users report that prices are not always lower as claimed and that prices can increase after multiple searches .
Reliability and Booking Experience tieR11R16R20R21
HotelTonight Many HotelTonight users have had positive experiences with clean rooms and good deals over the years R11R21. However, there are serious complaints about bookings not being honored by hotels, leading to users being stranded R16R20. Some users also report inaccurate information regarding hotel amenities like pet fees or breakfast .
Travelocity Hotels & Flights Travelocity users generally find the booking process easy and reliable for flights and hotels . However, there are instances where hotel reservations made through Travelocity were not recognized by the hotel . The app's frequent crashing also makes the booking experience unreliable R61R76R88.
Customer Service and Support edge: HotelTonightR2R13R17R23
HotelTonight HotelTonight receives praise for excellent customer service, with agents going above and beyond to assist with reservations and refunds R2R17R23. However, there are also strong complaints about a lack of support, difficulty with refunds, and hotels not helping because bookings were made through a third party R13.
Travelocity Hotels & Flights Travelocity's customer service is a major point of contention. Many users report horrendous customer service, with agents being unhelpful, difficult to understand, or cancelling flights without consent . Issues with refunds for cancellations or insurance are also frequently mentioned .
Pick HotelTonight if

You are looking for last-minute hotel deals and value good customer service when issues arise R2R17R19. You appreciate perks like Airbnb credits R8 and find the app's interface easy to use for finding hotels .

Pick Travelocity Hotels & Flights if

You are a long-time user of Travelocity for booking flights and hotels and have generally had positive experiences with its comprehensive offerings . You are comfortable using the website if the app proves unstable R61.

Evidence note: Recent reviews for HotelTonight show a negative trend regarding pricing transparency and app functionality, despite a high lifetime rating. Travelocity's recent reviews are heavily skewed by app instability and poor customer service experiences, which contrasts with its overall positive lifetime rating.

Frequently asked

Does HotelTonight offer good deals?
Yes, many users find HotelTonight offers competitive prices and great last-minute deals, with some reporting savings of $30-100+ compared to other sites R5R19. However, some recent reviews indicate prices can be higher than booking directly or through other apps, and hidden fees or taxes are sometimes added at checkout R7R9.
Is Travelocity's app reliable?
Travelocity's app is currently experiencing significant reliability issues, with numerous users reporting that it crashes, freezes, or fails to load reservations and searches R61R63R76R88. Many users have resorted to using the website due to these persistent problems R61.
How is customer service for HotelTonight and Travelocity?
HotelTonight's customer service receives mixed reviews, with some users praising agents for being incredibly helpful and going above and beyond for refunds and rebookings R2R17R23, while others report a lack of support and difficulty obtaining refunds R13. Travelocity's customer service is largely criticized, with many users describing it as horrendous, unhelpful, and difficult to communicate with, especially concerning flight changes, cancellations, and refunds .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] HotelTonight 2/5 · US Has gotten SO much worse: This app was considerably better 6-7 years ago. With each new version of it, they remove more functionality. Like being able to choose a price range in your hotels. They got rid of that. With every iteration, they cave more to what hotels want, rather than to what customers want. Some new app will come along soon and put this one to bed. Just wait for it. 👎
  2. [R4] HotelTonight 1/5 · US No Airbnb: No need for Airbnb credits. Need better hotel rates instead
  3. [R8] HotelTonight 5/5 · US Amazing app!: Hands down one of the most useful hotel booking apps by far! Love receiving the Airbnb credits after a stay at a hotel!
  4. [R10] HotelTonight 1/5 · US Awful filter options: This app lacks features to filter out what you need. Was trying to get a room in Paris during the summer and wanted to check out rooms that included AC. Wasn’t even an option. Can’t even filter low-to-high pricing. What an awful app.
  5. [R5] HotelTonight 5/5 · US Exceptional: I now only use HotelTonight. The prices cannot be beat.
  6. [R6] HotelTonight 3/5 · US The taxes should be included: The taxes should be included
  7. [R7] HotelTonight 2/5 · US Worse since Airbnb took over: The app used to be great and it used to have daily deals that were extremely competitive. Now every single offer is the same or more than what I get on other sites and even calling the hotel directly. Airbnb, you ruined this
  8. [R9] HotelTonight 3/5 · GB App really needs to display “all in” price: Yet another app that displays a price and then … when it’s time to book hikes it up another 30% percent wjth fees and taxes. Please display, while browsing before booking, the price I’m potentially paying.
  9. [R11] HotelTonight 5/5 · US My go-to app for stays and vacays!: Been using Hotel Tonight for years and it’s never steered me wrong. All the stays have been clean rooms and good deals.
  10. [R16] HotelTonight 1/5 · US Sucks: HotelTonight charged my card at 7:54pm after I booked a hotel at the Hilton Garden Inn. I arrive to my reservation unable to be let into my room because HotelTonight did not send Hilton the money I was charged. It took hours to resolve, hours to be let into my room after paying 6 hours in advance with confirmation email, confirmation of payment, and a virtual card that was prepaid at the ti
  11. [R20] HotelTonight 1/5 · US Stranded no room: HotelTonight took my money but when I showed up to the hotel, they told me they were already oversold and had no rooms. The app has fraudulent listings and it will completely derail your trip to pay for a room that doesn’t exist.
  12. [R21] HotelTonight 5/5 · US Such a cool app: Been using for prob a bunch of years my wife and I have had such great luck with finding awesome rooms over the years.
  13. [R2] HotelTonight 5/5 · US Guest service: ALPHA WAS INCREDIBLE WITH ASSISTING ME WITH MY RESERVATION SHE TRIED HER ABSOLUTE BEST TO CREDIT ME COMPLETELY BUT DUE TO THE HOTEL POLICY I HAD TO PAY A ONE NIGHT STAY HOWEVER SHE WENT ABOVE AND BEYOND TO GET ME REBOOKED IMMEDIATELY. Thank you!! Alpha is the best! 😊
  14. [R13] HotelTonight 1/5 · US Stay far away: Do not use this app to book a hotel. They have no support and hotels will not help you because you booked through a third party. It’s unbelievable. If your flight gets delayed and your friend is getting there earlier and you didn’t think to add their name well that’s too bad there’s no way to do it
  15. [R17] HotelTonight 5/5 · US Amazing Customer Service: Had an accidental double charge on a booking. The agents at the call center were very helpful and attentive. They got me my refund for the accidental charge within 8!hours of the incident. Very impressed with their willingness to go above and beyond to remedy this error.
  16. [R23] HotelTonight 5/5 · US Has Pros & CONS. More PROS though: PROS The best rates, great customer service, organised, give you points & perks. CONS You can’t choose 2 beds or 1 bed and the hotel may not give you 2 bed option at check in. They don’t have an option to add your stay date to your Apple or Google calendar Give them a try
  17. [R19] HotelTonight 5/5 · US Deals deals: Hotels tonight always has great deals for last minute ppl
  18. [R61] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  19. [R63] Travelocity Hotels & Flights 3/5 · US Bug: So the app keeps going blank white when selecting a hotel to look at the pictures and description.
  20. [R76] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  21. [R88] Travelocity Hotels & Flights 1/5 · US App unusable lately: My app is a brick lately. I have used it daily for years and for the past few weeks nothing works. My favorites that I’m tracking aren’t there, if I click on flights I can’t search a thing it just spins, that’s IF the click even works and it doesn’t freeze the entire app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store