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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Papa Johns Pizza & Delivery vs Domino's Pizza USA

Papa Johns Pizza & Delivery 4.9★ · Free to download 60
Winner Papa Johns Pizza & Delivery
Domino's Pizza USA 4.8★ · Free to download 55

While both apps face significant user complaints regarding bugs and functionality, Papa Johns Pizza & Delivery has a slight edge due to fewer critical issues with payment processing and reward redemption, making it marginally more reliable for ordering.

Full reviews: Papa Johns Pizza & Delivery · Domino's Pizza USA

Both Papa Johns Pizza & Delivery and Domino's Pizza USA apps are plagued by numerous technical issues, including login problems, payment failures, and issues with applying discounts. Papa Johns struggles with reward loading and specific customization options, while Domino's users frequently report app crashes and an unintuitive new design.

Head to head

Features & Customization tieR1R8R15R30
Papa Johns Pizza & Delivery Papa Johns users appreciate the ability to order stuffed crust pizza and find the app generally good for deals R8. However, some users report issues with specific customization options, like removing toppings from vegetarian pizzas R1, or adding certain sides to sandwiches R30. There are also requests for features like reordering from past history and defaulting to the last payment method R15.
Domino's Pizza USA Domino's users desire features like reordering their last order and the return of popular items like the bread bowl . Some find the new design makes it harder to navigate the menu and see prices , and there are complaints about not being able to order pizza without sauce R75.
Ease of Use & Reliability tieR3R7R9R12
Papa Johns Pizza & Delivery Papa Johns users experience frequent issues with the app crashing R33, being slow , and having difficulty logging in or resetting passwords R9R13R46R50. Many report problems with 'Papa Dough' rewards failing to load or apply R3R7, and gift cards not working . Delivery instructions are also a persistent problem for some users R12.
Domino's Pizza USA Domino's users also report widespread problems with the app signing them out , password resets not working , and the app crashing or freezing . The new update is frequently criticized for being unintuitive and difficult to navigate . Users also mention issues with the pizza tracker being inaccurate R75R88 and the app being slow to place orders .
Price & Value (Deals/Rewards) tieR20R21R28R37
Papa Johns Pizza & Delivery Papa Johns offers deals like $6.99 pairings which are appreciated R37, and users find the app helpful for saving money R20. However, there are numerous complaints about discounts and promo codes not applying correctly R28R38R42 and the final price being higher than expected due to 'random fees' R21.
Domino's Pizza USA Domino's users also experience issues with deals not applying or disappearing , and the app sometimes manipulates deals to increase prices . Some users find it difficult to use rewards due to excessive password and code requirements . There are also complaints that national deals are only available through the app or online, which can be problematic when the app is buggy .
Payment Processing edge: Papa Johns Pizza & DeliveryR10R25R54R79
Papa Johns Pizza & Delivery Papa Johns users report issues with credit cards being declined multiple times before Apple Pay works R54, and the inability to pay at the store with anything other than cash R10. Some find the payment process difficult R25.
Domino's Pizza USA Domino's users frequently encounter payment failures and issues with the app repeatedly rejecting debit card information . There are also problems with specific payment methods like PAZE being unavailable R79.
Order Management & Tracking edge: Papa Johns Pizza & DeliveryR4R24R33R70
Papa Johns Pizza & Delivery Papa Johns users report issues with scheduled orders being cancelled without notice R4, and the pizza tracker often not working R24. Some also mention problems with the cart resetting R33.
Domino's Pizza USA Domino's users complain about the pizza tracker being inaccurate and useless R75R88, showing incorrect pickup times R97, and not updating in real-time . There are also issues with not being able to remove items from the cart R70 and the inability to schedule orders for a later time . Users also wish they could change delivery or pickup after placing an order and that past orders were visible .
Customer Service & Store Experience edge: Papa Johns Pizza & DeliveryR3R14R42R44
Papa Johns Pizza & Delivery Papa Johns receives praise for excellent service R14 and friendly staff . However, some users report rude service , stores not honoring coupons R42, and issues with delivery services sending orders to the wrong location R44. Customer service for app issues is described as 'useless' R3.
Domino's Pizza USA Domino's users report issues with employees not reading special instructions and general bad service from drivers . Some stores are reported to not accept online orders or deals , and there are complaints about long delivery times . Customer support is described as unresponsive for locked accounts .
Pick Papa Johns Pizza & Delivery if

Pick Papa Johns Pizza & Delivery if you prioritize consistent pizza quality and generally good in-store customer service, despite potential app bugs with rewards and customization R14.

Pick Domino's Pizza USA if

Pick Domino's Pizza USA if you are a loyal Domino's customer and are willing to navigate a frequently updated and sometimes buggy app for their specific pizza .

Evidence note: Both apps have a high volume of negative recent reviews focusing on app functionality, despite high lifetime ratings. The free-to-download nature means many users are likely to express frustration with any friction, regardless of whether they are paying customers. The comparison focuses heavily on app functionality issues as these are the primary complaints in recent reviews for both.

Frequently asked

Which app has better deals and rewards?
Both apps offer deals, but users for both Papa Johns and Domino's frequently report issues with discounts and promo codes not applying correctly or rewards failing to load R28R38R42. Papa Johns users specifically mention problems with 'Papa Dough' rewards R3R7, while Domino's users find the process for redeeming points cumbersome due to excessive password and code requirements .
Are there common login issues with these pizza apps?
Yes, both apps have widespread complaints about login problems; Papa Johns users report difficulty signing up, logging in, and resetting passwords R9R13R46R50, while Domino's users frequently get signed out, find password reset links don't work, and have accounts locked .
How reliable are the pizza trackers in these apps?
The pizza trackers in both apps are reported to be unreliable; Papa Johns users state their 'papa tracker never works' R24, and Domino's users find their tracker inaccurate, useless, and not updating in real-time, often showing incorrect pickup times R75R88R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Papa Johns Pizza & Delivery 1/5 · US Screwed up App: If you order a Vegetarian pizza, it wont let you remove the onions and the green peppers . It removes all the toppings and reverts back to a cheese pizza.
  2. [R8] Papa Johns Pizza & Delivery 5/5 · US Yum: I love the stuffed crust pizza.
  3. [R15] Papa Johns Pizza & Delivery 3/5 · US Good App, Missing Common Features: This app is decent, we usually order pizza every Friday, so it gets frequent use. Would be nice if I could order from my past history or ask the AI agent to do this. Also defaulting to the last use payment method would be great as well.
  4. [R30] Papa Johns Pizza & Delivery 3/5 · US As sides to oven roasted sandwiches: I’d like to see Papa Johns provide the ability to add other sides (like mushrooms) and other sauce (pizza marinara) to the oven-toasted chicken bacon sandwich.
  5. [R3] Papa Johns Pizza & Delivery 3/5 · US WHY CANT I EVER OPEN MY REWARDS: I have been ordering since September each time it tells me I have earned papa dough but it never loads always says " failure to load" customer service is useless FIX THE APP!!!!!
  6. [R7] Papa Johns Pizza & Delivery 1/5 · US Papa dough: Your papa dough always reads error and I don’t know how many pizzas I bought from you, but I know I should have a good amount of rewards. Fix your app already
  7. [R9] Papa Johns Pizza & Delivery 3/5 · US Almost force to sign up: It almost forces you to sign up I have never signed up before in my life, but yet the email I use you say is already signed up, but yet you won’t let me login and you won’t send me a code.
  8. [R12] Papa Johns Pizza & Delivery 3/5 · US Delivery Instructions Bug: I would order pizza more often except the app doesn’t let me save the Delivery Instructions on my iPhone. I have to enter the gate code in the instructions but the app will not allow me to scroll down to the save button and the keyboard blocks the button. It’s been like this for a long time. I’m tired of cold pizza because of the delay in delivery because the driver can’
  9. [R20] Papa Johns Pizza & Delivery 5/5 · US Amazing Service: We absolutely love Papa John’s & this Location! I’m so happy the team finally told me about the app which now saves me so much time placing orders and saves me money. Especially since we order from PapaJ weekly.
  10. [R21] Papa Johns Pizza & Delivery 3/5 · US When did this get so expensive: $20 for a medium pepperoni and brownies(using papa deals $6.99 per and $3 papa cash) once they are done with all the random fees. Normally I’d get chicken and onion but they are charging an extra $2 for chicken. If this wasn’t a pregnancy craving I would have just gotten a pizza door dashed from a good pizza from a wood fire place for that price.
  11. [R28] Papa Johns Pizza & Delivery 1/5 · US Promos: I have good promo coupons but the app isn’t letting me use them. Please look into your site and improve. Thanks!
  12. [R37] Papa Johns Pizza & Delivery 5/5 · US 6.99 pairings: A game changer. Thank you for great pizza at a great price when the world isn’t so great. I’m even more of a loyal customer now 😋🫶✨
  13. [R10] Papa Johns Pizza & Delivery 2/5 · US Payment method: You need to have an option to pay at the store that is not cash. Some people do not like putting their credit cards online.
  14. [R25] Papa Johns Pizza & Delivery 2/5 · US Made it to hard to pay: They make is so hard to just pay.
  15. [R54] Papa Johns Pizza & Delivery 1/5 · US Payment issues: Tried to order pizza and it kept saying my card was declined, charged me and refunded five times. Ended up having to use Apple Pay for it to work
  16. [R79] Domino's Pizza USA 1/5 · US PAZE Unavailable: Can’t check out using PAZE
  17. [R4] Papa Johns Pizza & Delivery 1/5 · US The app and this particular store are terrible.: I scheduled an order for delivery, got no call or email and my order was cancelled with no notice. Now I have 8 people who have been waiting hours for lunch and I had to place the order again after going through automated menus and waiting on hold. It’s an absolute nightmare.
  18. [R24] Papa Johns Pizza & Delivery 3/5 · US Pizza tracker: The app is good to order with but the papa tracker never works
  19. [R33] Papa Johns Pizza & Delivery 3/5 · US Buggy: I removed a pizza, and my entire cart reset to nothing? The carry out UI is bad too. There is no way to remove the zip code keypad to find the store.
  20. [R70] Domino's Pizza USA 1/5 · US This all is horrible: Will let me put as many items as I want in the cart but cannot remove them once they are in my cart tells me to call the store I can’t call the store and get the online carry out offer while calling in it’s I’m not ordering food anytime in the foreseeable future
  21. [R14] Papa Johns Pizza & Delivery 5/5 · US Nice: Excellent service super nice!
  22. [R42] Papa Johns Pizza & Delivery 1/5 · US Coupon emailed: Papa John's emailed Us a 30% off coupon but our store doesn't take it. Rather than looking for other stores that do accept the coupon we just ordered and will not fall For it again. Great bait and switch. Well done, well done.
  23. [R44] Papa Johns Pizza & Delivery 1/5 · US Bad service: Unable to order delivery anymore cause the service they use keeps sending my orders all the way to mandeville instead of the picayune store. So I have to call in and order for delivery and I am unable to use my points if ordering on the phone. That’s so stupid and inconvenient!!
  24. [R38] Papa Johns Pizza & Delivery 2/5 · US Discounts Don’t Always Apply: Several times I have received good offers via email or text message. When l go to Papa Johns website; l get messages informing me promised discount is unavailable. And good luck contacting the Papa Johns location preparing your order! There- l receive, ‘You have to order online.’ I end up paying full price- no discount. Disappointing experience that sadly occurs often
  25. [R13] Papa Johns Pizza & Delivery 1/5 · US Trash: Online I get a new phone and this pos won’t recognize me until I re-summit a new account and than says I already exist, I’m not running in circles for you or anyone else. Get it right
  26. [R46] Papa Johns Pizza & Delivery 1/5 · US App sucks: Tried to reset password. App refuses to reset. This app sucks and will be the last time ordering papa John’s
  27. [R50] Papa Johns Pizza & Delivery 2/5 · US Can’t log in: I can’t log into my account nor can I reset my password, since a recent update.
  28. [R75] Domino's Pizza USA 3/5 · US Needs upgrades: It never lets me order pizza without any sauce- and on top of that their deliver updates needs to be better. Map doesn’t move- it’ll say driver is entering my neighborhood but isn’t even remotely close
  29. [R88] Domino's Pizza USA 1/5 · US Tracker: The tracker concept is a great idea. However it’s completely inaccurate and useless at the Domino’s I visit. It always takes 3x as long as quoted and immediately moves to Make status which is always well before it moves to Make status on the in store tracker.
  30. [R97] Domino's Pizza USA 1/5 · US Not accurate: Regularly shows a pickup time much sooner than when the pizza is actually ready. Often will show up and the pizza has not even been started

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store