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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priority Pass™ vs Marriott Bonvoy

Priority Pass™ 4.8★ · Free to download 60
Winner Marriott Bonvoy
Marriott Bonvoy 4.9★ · Free to download 75

Marriott Bonvoy is the better choice for hotel loyalty and booking, offering a more reliable app experience and consistent service, while Priority Pass™ struggles with lounge access and app functionality.

Full reviews: Priority Pass™ · Marriott Bonvoy

Marriott Bonvoy generally provides a seamless experience for booking and managing hotel stays, despite some app glitches, with users praising its consistent service. Priority Pass™, while valued for lounge access, faces significant challenges with overcrowding, limited food options, and a frequently malfunctioning app.

Head to head

Features and Benefits edge: Marriott BonvoyR1R3R5R9
Priority Pass™ Priority Pass™ offers access to airport lounges globally, which many users find valuable for relaxation, food, and drinks during travel R5R11. However, users frequently report issues with lounge access, including overcrowding, long waits, and lounges being full or having restrictions R3R9. Some users also complain about poor food selection and quality, or limited complimentary options R1R10R13R22.
Marriott Bonvoy Marriott Bonvoy provides a comprehensive loyalty program with benefits like mobile check-in, digital keys, and earning/redeeming points for stays . Users appreciate the ability to manage bookings and access hotel services through the app . However, some users experience difficulty redeeming points , transferring points to airlines , or finding past stay credits .
Ease of Use and Reliability (App) edge: Marriott BonvoyR6R7R16R25
Priority Pass™ The Priority Pass™ app is frequently criticized for being clunky, crashing, and having login issues R7R16R28. Users report problems with account creation, password resets, and the digital card not saving to Apple Wallet R7R28. Some find the information outdated or incorrect R6R25.
Marriott Bonvoy The Marriott Bonvoy app is generally praised for being easy to use and navigate . However, a significant number of users report persistent login problems, including API errors, inability to reset passwords, and the app not opening . Digital key functionality is also inconsistent R84R85R108R114. Other issues include difficulty messaging properties R85 and problems with specific phone models .
Service and Support edge: Marriott BonvoyR8R21R29R41
Priority Pass™ Priority Pass™ users have mixed experiences with staff. Some praise friendly and professional staff R8R29R41, while others report lackluster or unwelcoming reception R21. There are also complaints about difficulty with account management and support not being able to resolve issues .
Marriott Bonvoy Marriott Bonvoy generally receives high praise for its hotel staff, described as friendly, professional, and accommodating . Customer service representatives are noted for being helpful and resolving issues . However, some users struggle to find support contact information within the app or experience long wait times when calling .
Value and Satisfaction edge: Marriott BonvoyR1R4R5R11
Priority Pass™ Many Priority Pass™ users find the service valuable for frequent travelers, making airport waits more comfortable R5R11. However, a significant number express disappointment, feeling it's not worth the money due to overcrowding, limited access, and poor food options R1R4R13R22. Some feel choices are reducing and quality has slipped .
Marriott Bonvoy Marriott Bonvoy members consistently express high satisfaction with the overall hotel experience, cleanliness, and elite service . They value the loyalty program and the benefits it provides. However, issues like rooms being oversold , missing points , and general app glitches R85 can lead to frustration and a perception of reduced value.
Pick Priority Pass™ if

you are a frequent international traveler who values a quiet space in airports and are willing to tolerate occasional overcrowding, limited food options, and app glitches for the benefit of lounge access R5R11.

Pick Marriott Bonvoy if

you frequently stay at Marriott properties and want a reliable app for booking, managing stays, and accessing loyalty benefits, appreciating consistent hotel service despite some app login and digital key issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry to consider. The reviews reflect user experiences with the core services and associated apps.

Frequently asked

Is the Priority Pass™ app reliable for lounge access?
No, many users report that the Priority Pass™ app is unreliable, with frequent issues like crashing, login difficulties, and outdated information about lounge access or restrictions R6R7R16R28.
Are Marriott Bonvoy digital keys reliable?
Marriott Bonvoy digital keys are not consistently reliable, with several users reporting that the digital key feature often does not work, sometimes failing to unlock doors or crashing in elevators R84R85R108R114.
Do Priority Pass™ lounges often have food and drink?
While Priority Pass™ lounges typically offer food and drinks, many users complain about the selection being poor, limited, or not worth the cost, with some only offering basic items like veggie sticks, coffee, or croissants R1R10R13R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Priority Pass™ 1/5 · US food selection is a rip off: charging $35 for a guest when your food selection for dinner is pathetic is a big time rip off.
  2. [R3] Priority Pass™ 3/5 · US PVR location: Overall the service is very nice however the decor and the food choices need major improvement.! The PVR location is always very crowded and what I have noticed is too many day passes are being issued which is making us members to wait in line and deal with the crowds. Please consider giving members access first before allowing day passes!
  3. [R5] Priority Pass™ 5/5 · US Everywhere we go: It came pretty useful on most destinations in USA and Internationally if you are a traveler I highly recommend it.
  4. [R9] Priority Pass™ 3/5 · US Restrictions: Sometimes Priority Pass people need to pay extra or are not allowed in during certain times in lounges. Overcrowding. Long waits
  5. [R6] Priority Pass™ 3/5 · US Outdated info at LAX: Priority Pass holders have to be out of the lounge before 12:00pm. Walked from Terminal 1 and wasn’t allowed in. Practically useless at LAX. Extremely disappointed. Only reason I didn’t give 1 star is because other airports have been good/great.
  6. [R7] Priority Pass™ 1/5 · US User Name: Tried to create account. When I got to enter a user name no matter what I inputted it said it was taken. Some of my input there is now way they were used as a user name.
  7. [R16] Priority Pass™ 1/5 · US New app required: Thanks for making me download a new app for same functionality. Dumb (stupid).
  8. [R25] Priority Pass™ 1/5 · US Disappointed: There is indication that there are benefits at BE RELAX but once there they explained that this specific Priority Pass was not accepted. This feels like a bait and switch and you should be transparent and differentiate between Priority Pass memberships.
  9. [R8] Priority Pass™ 5/5 · US SFO Club: Recently flew out of SFO EARLY. The SFO Club was supposed to open @ 4:30 am. Opened a bit late due to food not being delivered. Entered about 4:45 and the facility was clean and hotbreakfast was ready to go. Appreciate the SFO club being available as the Centurion Lounge is still running in a temporary facility (which is terrible).
  10. [R21] Priority Pass™ 3/5 · US Great food and facilities; reception desk needs better attitude: I find the reception desk personnel lackluster and unwelcoming at this location. There’s a feeling of gatekeeping with the process but especially with the greeting. The front desk staff don’t smile much or project a welcoming demeanor. The environment is therefore reduced from luxury to a generated feeling of scarcity (not enough spa
  11. [R29] Priority Pass™ 5/5 · US Super Friendly Staffers: The staff at this establishment was incredibly friendly, professional, and attentive. From the person who greeted me at the entrance to the attendant and the floor manager, everyone went above and beyond to ensure my comfort and satisfaction. They provided me with accurate information about availability, promptly got me drinks, and checked back on me multiple times to make
  12. [R41] Priority Pass™ 5/5 · US Angie is awesome!: Angie has taken great care of me today. She clearly knows many of the folks coming through and gives top quality service. It’s very hard to find this level of customer service these days, and definitely deserves a few minutes to acknowledge. I don’t want more people to find out this fantastic little secret, but Angie is worth a visit. I would’ve given more than five stars but th
  13. [R4] Priority Pass™ 1/5 · US Absolute trash!!: Don’t waste your hard earned money on this service!!
  14. [R11] Priority Pass™ 5/5 · US Amazing Priority Pass: This is a great thing that is Priority Pass the Chime put out it’s affordable and who wants to wait inside airport where it’s all clustered and you can just be inside using your Priority Pass and the lounges quiet charging your phone eating. I love it.
  15. [R28] Priority Pass™ 1/5 · US Access app and site: The worst app and site , can’t change anything can edit anything, login is so difficult with the or 2FA system and the countless motorcycles , fire hydrants and lights windows for you to click.
  16. [R84] Marriott Bonvoy 3/5 · GB Hard to get support: The digital key half the time doesn’t work.
  17. [R85] Marriott Bonvoy 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
  18. [R108] Marriott Bonvoy 1/5 · US Digital Key didn’t work when: Nothing more frustrating than going all the way to the room and the digital key didn’t work
  19. [R114] Marriott Bonvoy 1/5 · US unreliable, crashing: It crashes everytime I'm trying to use the electronic key in the elevators
  20. [R10] Priority Pass™ 1/5 · US Priority Pass - Chase Sapphire Lounge: I was not impressed with the Chase Sapphire Lounge, the food was cold and the service was bad. They required you to scan a QR code to view the food menu which consisted of burgers and fries. I prefer the AMEX lounge over the priority pass lounges, we left the Chase Lounge and went to the Boston priority pass lounge and it was worse than the Chase Lounge, litt
  21. [R13] Priority Pass™ 1/5 · US Just veggies sticks, couldn’t even get coffee….bar was open…: Arrived at VIP lounge at 2:30pm. No hot food, just veggie sticks and no coffee, I paid for 35.00 for a guest pass for absolutely nothing… waste of money….
  22. [R22] Priority Pass™ 1/5 · US Bad plan: 90% of the time the lounges are full and has to be on waiting list for 1 hour. And the lounges you have access to requires fees to eat. The free stuff is only coffee, tea and croissant. NOT worth it to join at all.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store