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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Priority Pass™

45
User verdict / 100 High confidence Divided

Priority Pass offers valuable airport lounge access for many travelers, but recent user reviews highlight significant issues with overcrowding, restricted access, outdated information, and a buggy app, leading to frequent frustration despite its long-standing positive reputation.

4.8★ lifetime (487,844) Free to download since 2010 by Priority Pass Ltd updated 0.2 mo ago recent negative 66% 120 reviews across 4 regions
Lounge Access & Crowding App Functionality Lounge Quality & Amenities
5★198
4★38
3★65
2★79
1★516
recent reviews across 4 regions, vs the 4.8★ lifetime average

Priority Pass provides access to airport lounges globally, offering a more comfortable travel experience. However, recent feedback indicates a decline in service quality, with users frequently encountering full lounges, restrictive access policies, and an unreliable mobile application.

What users like

  • Provides access to lounges globally, enhancing the travel experience for frequent flyersR27R31R41R61
  • Lounges can offer a quiet, comfortable space with amenities like food, drinks, and charging stationsR29R31R89R93
  • Staff in some lounges are praised for being friendly, professional, and attentiveR87R89R109R160

What users complain about

  • Lounges are frequently overcrowded, leading to long waits or denied entry for Priority Pass membersR35R60R62R76
  • Many lounges have restrictions, such as specific times, requiring extra payment, or not accepting Priority Pass at all, making access unpredictableR42R60R7R10
  • The app is widely criticized for being buggy, difficult to log in, not allowing account management, and having outdated informationR3R6R11R13
  • Food and drink options in lounges are often described as poor quality, limited, or not worth the guest feeR1R4R5R9
  • Some lounges are outdated, worn, or lack basic amenities like water or restroomsR67R230R244R514

Latest update · v6.74.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for using Priority Pass™ ! We regularly update the app to make it faster, safer and more engaging for you. Here are a couple of the enhancements you'll find in this latest release: - Feature enhancements and bug fixes

Recurring themes

Lounge Access & Crowding negative
Many users report significant difficulty gaining entry to lounges due to overcrowding, long waitlists, or outright refusal, even with a Priority Pass membership. This contradicts the 'priority' aspect of the service, especially in popular airports and during peak times. Some specific lounges are consistently reported as inaccessible or having strict restrictions for Priority Pass members. This issue is widespread across domestic and international locations.R35R60R62R76
App Functionality negative
The app is a major source of frustration, with numerous complaints about login issues, difficulty creating accounts, inability to update information (like credit cards), crashes, and a generally clunky or unintuitive interface. Users also report outdated information within the app regarding lounge availability and acceptance policies. The developer notes mention 'bug fixes', but recent reviews indicate these issues persist.R3R6R11R13
Lounge Quality & Amenities mixed
While some users praise specific lounges for cleanliness, friendly staff, and good amenities, many others complain about poor food selection and quality, lack of healthy options, worn-out decor, and insufficient basic amenities like coffee or water. There's a noticeable disparity in quality between lounges, with international lounges often perceived as better than those in the USA. Guest fees are often deemed not worth the limited offerings.R1R4R5R9

Who it's for

Priority Pass is for frequent international travelers who value a comfortable airport experience and are willing to research lounge availability and restrictions in advance R27R61. It is not for travelers who expect guaranteed lounge access at all times, rely on the app for seamless login and up-to-date information, or are primarily looking for high-quality food and drink options in domestic lounges .

Evidence note: The recent reviews skew heavily negative (66.4% negative), which contrasts sharply with the lifetime rating of 4.79. This suggests a significant decline in user satisfaction recently, particularly concerning lounge access and app functionality. The developer's release notes are vague ('Feature enhancements and bug fixes') and do not address the specific, recurring issues reported in recent reviews, such as login problems or overcrowding.

Frequently asked

Why can't I access lounges with Priority Pass?
Many users report being denied lounge access because lounges are frequently full, have specific time restrictions, or do not accept Priority Pass memberships from certain credit card providers R35R60R42R76.
Is the Priority Pass app reliable?
Recent reviews indicate the Priority Pass app is often unreliable, with users experiencing persistent issues with login, account creation, updating personal or payment information, and general clunkiness R3R11R19R20.
Is the food and drink good in Priority Pass lounges?
The quality and selection of food and drinks in Priority Pass lounges are mixed; some users find them satisfactory, but many report poor quality, limited choices, or unappealing options, especially in North American lounges R1R4R5R9.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R27] 5/5 · US Everywhere we go: It came pretty useful on most destinations in USA and Internationally if you are a traveler I highly recommend it.
  2. [R31] 5/5 · US Amazing Priority Pass: This is a great thing that is Priority Pass the Chime put out it’s affordable and who wants to wait inside airport where it’s all clustered and you can just be inside using your Priority Pass and the lounges quiet charging your phone eating. I love it.
  3. [R41] 5/5 · US Nothing like it!: This is worth every penny! Eat well be fore tge trip!
  4. [R61] 5/5 · US Great pass to have: I’ve enjoyed getting into lounges all over the world.
  5. [R29] 5/5 · US SFO Club: Recently flew out of SFO EARLY. The SFO Club was supposed to open @ 4:30 am. Opened a bit late due to food not being delivered. Entered about 4:45 and the facility was clean and hotbreakfast was ready to go. Appreciate the SFO club being available as the Centurion Lounge is still running in a temporary facility (which is terrible).
  6. [R89] 5/5 · US XPL lounge: The lounge is very clean. The staff is very friendly and professional.
  7. [R93] 5/5 · US Love PP: Instead of rushing to the airport last minute, I make the time to decompress at the airport lounge. Relaxing opportunity.
  8. [R87] 5/5 · US Angie is awesome!: Angie has taken great care of me today. She clearly knows many of the folks coming through and gives top quality service. It’s very hard to find this level of customer service these days, and definitely deserves a few minutes to acknowledge. I don’t want more people to find out this fantastic little secret, but Angie is worth a visit. I would’ve given more than five stars but th
  9. [R109] 5/5 · US Excellent experience: My wife and I were having trouble with our priority pass when checking in. Gerson, the manager, offered his help and explained his to contact priority pass to get the membership updated. He graciously comped our visit and told us to follow up with the company while in the lounge. Great service and much appreciated.
  10. [R160] 5/5 · US Fantastic Service: Staff is incredible, thank you!
  11. [R35] 3/5 · US PVR location: Overall the service is very nice however the decor and the food choices need major improvement.! The PVR location is always very crowded and what I have noticed is too many day passes are being issued which is making us members to wait in line and deal with the crowds. Please consider giving members access first before allowing day passes!
  12. [R60] 3/5 · US Restrictions: Sometimes Priority Pass people need to pay extra or are not allowed in during certain times in lounges. Overcrowding. Long waits
  13. [R62] 3/5 · US Not enough lounges: Not enough lounges I can use as priority pass & even if I can use it it is always crowded
  14. [R76] 3/5 · US Lounges are busy or blocked: I’ve had PP for a few years now and increasingly frustrated with the long lines for Escape Lounges and Sapphire Lounge is listed as a benefit but I’ve tried 8 times now and the NEVER are letting priority pass users enter!
  15. [R42] 3/5 · US Outdated info at LAX: Priority Pass holders have to be out of the lounge before 12:00pm. Walked from Terminal 1 and wasn’t allowed in. Practically useless at LAX. Extremely disappointed. Only reason I didn’t give 1 star is because other airports have been good/great.
  16. [R7] 1/5 · US No Access: Erste Lounge was full in PRG and the restaurant (Aeroport) that the lounge referred me to didn’t accept my Priority Pass Membership.
  17. [R10] 1/5 · US Disappointed: There is indication that there are benefits at BE RELAX but once there they explained that this specific Priority Pass was not accepted. This feels like a bait and switch and you should be transparent and differentiate between Priority Pass memberships.
  18. [R3] 1/5 · US User Name: Tried to create account. When I got to enter a user name no matter what I inputted it said it was taken. Some of my input there is now way they were used as a user name.
  19. [R6] 1/5 · US New app required: Thanks for making me download a new app for same functionality. Dumb (stupid).
  20. [R11] 1/5 · US Access app and site: The worst app and site , can’t change anything can edit anything, login is so difficult with the or 2FA system and the countless motorcycles , fire hydrants and lights windows for you to click.
  21. [R13] 1/5 · US Pre book: Since you changed your website it has been horrible to pre book
  22. [R1] 1/5 · US food selection is a rip off: charging $35 for a guest when your food selection for dinner is pathetic is a big time rip off.
  23. [R4] 1/5 · US Priority Pass - Chase Sapphire Lounge: I was not impressed with the Chase Sapphire Lounge, the food was cold and the service was bad. They required you to scan a QR code to view the food menu which consisted of burgers and fries. I prefer the AMEX lounge over the priority pass lounges, we left the Chase Lounge and went to the Boston priority pass lounge and it was worse than the Chase Lounge, litt
  24. [R5] 1/5 · US Just veggies sticks, couldn’t even get coffee….bar was open…: Arrived at VIP lounge at 2:30pm. No hot food, just veggie sticks and no coffee, I paid for 35.00 for a guest pass for absolutely nothing… waste of money….
  25. [R9] 1/5 · US Bad plan: 90% of the time the lounges are full and has to be on waiting list for 1 hour. And the lounges you have access to requires fees to eat. The free stuff is only coffee, tea and croissant. NOT worth it to join at all.
  26. [R67] 3/5 · US Okay place: Nothing special. Worn out room. No water provided.
  27. [R230] 3/5 · US Not thrilled: The food and service were satisfactory, but the lounge itself feels past its prime. Many of the chairs are damaged, the tables are stained, and overall the space appears to be in need of a total renovation.
  28. [R244] 3/5 · US Pdx vs map: The PDX Escape lounge is amazing! Very comfortable and inviting. The one at MSP is 180degrees the other way.
  29. [R514] 3/5 · CA Basic: Gross coffee. Slow to refill mediocre hot food. Limited choices. No restrooms.
  30. [R19] 1/5 · US App Sucks: Never have been able to link my account to the app. Now you send me an email to load the new Priority Pass + app and I cannot get into that. Useless. No wonder why so many people hate this app and the new one.
  31. [R20] 2/5 · US App is awful: Face login never works. Always logs out and Pw reset takes forever. Just to get your card takes a while

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store