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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priority Pass™ vs Chase Mobile®

Priority Pass™ 4.8★ · Free to download 60
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 85

Chase Mobile® is the stronger app overall due to its high reliability and comprehensive banking features, despite some recent complaints about app updates, while Priority Pass™ struggles with lounge access issues and app functionality.

Full reviews: Priority Pass™ · Chase Mobile®

Chase Mobile® offers a highly rated and reliable banking experience with extensive features, though recent updates have caused frustration for some users. Priority Pass™ provides valuable airport lounge access for travelers but faces significant challenges with lounge availability, food quality, and app stability.

Head to head

Features edge: Chase Mobile®R1R3R5R9
Priority Pass™ Priority Pass™ users value the access to airport lounges for relaxation, charging phones, and enjoying food and drinks, especially for frequent international travelers R5. However, many users report a decreasing number of available lounges, overcrowding, and restrictions on access, sometimes requiring extra fees or pre-booking that is difficult R9R18R22. Food selection and quality are also frequent complaints, with some lounges offering only limited options like veggie sticks or cold food R1R3R10R13.
Chase Mobile® Chase Mobile® offers a wide range of banking features, with users appreciating its ease of use for managing finances, tracking transactions, and making payments . Users praise the ability to manage investments and set financial goals within the app . However, some users express frustration with specific features, such as the inability to add new cards easily, clunky Ultimate Rewards redemption, and issues with autopay functionality . There are also complaints about the lack of a search by payee option for transactions and a desire for live chat support .
Ease of Use edge: Chase Mobile®R7R28R30R38
Priority Pass™ Many Priority Pass™ users find the app clunky, difficult to log in, and prone to crashing R28R30R38. Issues include problems creating accounts, user names being taken, and difficulties with two-factor authentication R7R28. Some users report that the app forces updates while traveling, making it unusable, and has problems saving cards to Apple Wallet or managing multiple memberships .
Chase Mobile® Chase Mobile® is generally considered easy to use and navigate, with clear prompts and simple access to information . However, recent updates have caused significant frustration for users with older phones, as the app now requires newer iOS versions, effectively forcing them to buy new devices or lose access R73R86R96R100. Some users also find the font size too large after updates and experience issues with Face ID or login problems when traveling .
Reliability edge: Chase Mobile®R6R9R18R19
Priority Pass™ Priority Pass™ suffers from significant reliability issues, primarily concerning lounge access. Users frequently report lounges being full, having long waitlists, or denying access to Priority Pass members entirely, sometimes due to outdated information in the app or specific membership types not being accepted R6R9R18R19. The app itself is described as broken, with login issues and account management problems R49.
Chase Mobile® Chase Mobile® is generally reliable, with many users reporting no problems over years of use and feeling safe with the app . However, some users have experienced critical reliability issues, such as payments not being processed automatically, leading to late fees , or the app going dark on newer phones . Login issues, especially when traveling or with Face ID, are also reported .
Price/Value tieR1R3R4R9
Priority Pass™ Priority Pass™ is seen as a good value by some frequent travelers, making travel more relaxing and enjoyable . However, many users feel it's not worth the money due to the frequent inability to access lounges, the need to pay extra fees for food, or the poor quality of available food and services R1R4R13R22. The value is diminished when lounges are crowded or have strict restrictions R3R9.
Chase Mobile® Chase Mobile® is free to download, and many users appreciate the value of managing their banking services through the app . However, some users complain about high annual fees for certain cards and express dissatisfaction with overdraft charges . There are also complaints about not receiving promised benefits or having credit limits reduced .
Support edge: Chase Mobile®R21R29R41R49
Priority Pass™ Some Priority Pass™ users have positive experiences with helpful and friendly lounge staff who assist with membership issues R29R41. However, there are also reports of unhelpful or unwelcoming reception staff at lounges R21. Users also mention difficulties with support when trying to resolve account management problems after changes in credit card relationships R49.
Chase Mobile® Chase Mobile® users generally praise Chase's customer service, noting that real people are easy to reach and quickly solve issues, both in branches and over the phone . However, some users express a desire for live chat support within the app instead of relying on bots . There are also serious complaints about accounts being closed without sufficient explanation or listening to the customer .
Pick Priority Pass™ if

You are a very frequent international traveler who prioritizes airport lounge access for relaxation and amenities, and you are willing to navigate potential overcrowding and varying lounge quality R5.

Pick Chase Mobile® if

You need a reliable and feature-rich banking app for daily financial management, including tracking transactions, making payments, and managing investments, and you have a newer mobile device that supports the latest app updates .

Evidence note: Chase Mobile® has a significantly larger number of reviews, which might skew the perception of its overall reliability and feature set compared to Priority Pass™. The recent negative reviews for Chase Mobile® are heavily focused on forced app updates requiring newer devices, which impacts a specific segment of users.

Frequently asked

Does Priority Pass™ guarantee lounge access?
No, Priority Pass™ does not guarantee lounge access; many users report lounges being full, having long waitlists, or denying access to Priority Pass members, sometimes due to specific restrictions or overcrowding R9R18R19R22.
Are there issues with the Chase Mobile® app on older phones?
Yes, recent updates to the Chase Mobile® app have caused significant issues for users with older phones, as the app now requires newer iOS versions, effectively forcing them to buy new devices to maintain access to their accounts R73R86R96R100.
What is the food quality like in Priority Pass™ lounges?
The food quality in Priority Pass™ lounges is inconsistent and often a point of complaint, with users reporting pathetic selections, cold food, or only limited options like veggie sticks and coffee, sometimes even after paying guest fees R1R3R10R13.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Priority Pass™ 1/5 · US food selection is a rip off: charging $35 for a guest when your food selection for dinner is pathetic is a big time rip off.
  2. [R3] Priority Pass™ 3/5 · US PVR location: Overall the service is very nice however the decor and the food choices need major improvement.! The PVR location is always very crowded and what I have noticed is too many day passes are being issued which is making us members to wait in line and deal with the crowds. Please consider giving members access first before allowing day passes!
  3. [R5] Priority Pass™ 5/5 · US Everywhere we go: It came pretty useful on most destinations in USA and Internationally if you are a traveler I highly recommend it.
  4. [R9] Priority Pass™ 3/5 · US Restrictions: Sometimes Priority Pass people need to pay extra or are not allowed in during certain times in lounges. Overcrowding. Long waits
  5. [R7] Priority Pass™ 1/5 · US User Name: Tried to create account. When I got to enter a user name no matter what I inputted it said it was taken. Some of my input there is now way they were used as a user name.
  6. [R28] Priority Pass™ 1/5 · US Access app and site: The worst app and site , can’t change anything can edit anything, login is so difficult with the or 2FA system and the countless motorcycles , fire hydrants and lights windows for you to click.
  7. [R30] Priority Pass™ 3/5 · US Clunky App: Love the access, but your app constantly crashes, locks me out or doesn’t recognize Priority Pass generated passcodes.
  8. [R38] Priority Pass™ 4/5 · US Looove the Access, not the app: Always a pain to login;
  9. [R6] Priority Pass™ 3/5 · US Outdated info at LAX: Priority Pass holders have to be out of the lounge before 12:00pm. Walked from Terminal 1 and wasn’t allowed in. Practically useless at LAX. Extremely disappointed. Only reason I didn’t give 1 star is because other airports have been good/great.
  10. [R18] Priority Pass™ 3/5 · US Lounges are busy or blocked: I’ve had PP for a few years now and increasingly frustrated with the long lines for Escape Lounges and Sapphire Lounge is listed as a benefit but I’ve tried 8 times now and the NEVER are letting priority pass users enter!
  11. [R19] Priority Pass™ 1/5 · US No Access: Erste Lounge was full in PRG and the restaurant (Aeroport) that the lounge referred me to didn’t accept my Priority Pass Membership.
  12. [R4] Priority Pass™ 1/5 · US Absolute trash!!: Don’t waste your hard earned money on this service!!
  13. [R21] Priority Pass™ 3/5 · US Great food and facilities; reception desk needs better attitude: I find the reception desk personnel lackluster and unwelcoming at this location. There’s a feeling of gatekeeping with the process but especially with the greeting. The front desk staff don’t smile much or project a welcoming demeanor. The environment is therefore reduced from luxury to a generated feeling of scarcity (not enough spa
  14. [R29] Priority Pass™ 5/5 · US Super Friendly Staffers: The staff at this establishment was incredibly friendly, professional, and attentive. From the person who greeted me at the entrance to the attendant and the floor manager, everyone went above and beyond to ensure my comfort and satisfaction. They provided me with accurate information about availability, promptly got me drinks, and checked back on me multiple times to make
  15. [R41] Priority Pass™ 5/5 · US Angie is awesome!: Angie has taken great care of me today. She clearly knows many of the folks coming through and gives top quality service. It’s very hard to find this level of customer service these days, and definitely deserves a few minutes to acknowledge. I don’t want more people to find out this fantastic little secret, but Angie is worth a visit. I would’ve given more than five stars but th
  16. [R49] Priority Pass™ 1/5 · US Account management problems: I had PP thru AmEx. When AmEx discontinued that relationship with PP, I was never again able to sign into the app. I chatted with support people at PP, obviously tried resetting my pwd; nothing worked. It’s like the folks at PP had not imagined a scenario like this (which must have been common).
  17. [R22] Priority Pass™ 1/5 · US Bad plan: 90% of the time the lounges are full and has to be on waiting list for 1 hour. And the lounges you have access to requires fees to eat. The free stuff is only coffee, tea and croissant. NOT worth it to join at all.
  18. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  19. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  20. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  21. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can
  22. [R10] Priority Pass™ 1/5 · US Priority Pass - Chase Sapphire Lounge: I was not impressed with the Chase Sapphire Lounge, the food was cold and the service was bad. They required you to scan a QR code to view the food menu which consisted of burgers and fries. I prefer the AMEX lounge over the priority pass lounges, we left the Chase Lounge and went to the Boston priority pass lounge and it was worse than the Chase Lounge, litt
  23. [R13] Priority Pass™ 1/5 · US Just veggies sticks, couldn’t even get coffee….bar was open…: Arrived at VIP lounge at 2:30pm. No hot food, just veggie sticks and no coffee, I paid for 35.00 for a guest pass for absolutely nothing… waste of money….

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store