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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amtrak vs Greyhound

Amtrak 4.7★ · Free to download 65
Winner Amtrak
Greyhound 4.8★ · Free to download 40

Amtrak is the better choice for those prioritizing comfort and a generally smoother travel experience, despite its app's frequent booking issues, while Greyhound offers a more affordable option but comes with significant reliability and customer service concerns.

Full reviews: Amtrak · Greyhound

Amtrak generally provides a more comfortable and reliable travel experience, with positive feedback on staff and onboard amenities, though its app is frequently criticized for booking failures. Greyhound, while often more affordable, faces widespread complaints regarding delays, cancellations, poor customer service, and app functionality.

Head to head

App Functionality & Ease of Use tieR1R3R4R7
Amtrak Amtrak's app is frequently criticized for being clunky, getting stuck in purchase mode, and failing to process ticket purchases, especially with credit card verification or specific ticket types like disability tickets R1R3R4R10. Users also report issues with logging in, managing multiple coupon codes, saving passenger information, and modifying trips R7. However, some users find it easy to use for booking and managing trips once they get used to it .
Greyhound Greyhound's app also suffers from significant functionality issues, with users reporting problems with payment processing, cancellation confirmations, and accessibility for users with assistive technology . Some users find the app easy to use for booking tickets , but others complain about glitches, crashing, and difficulty with specific inputs like phone numbers .
Reliability & Delays edge: AmtrakR6R9R11R34
Amtrak Amtrak users experience significant issues with reliability, including frequent delays, mechanical problems, and outright cancellations R6R9R34. Some users express frustration over last-minute changes and lack of alternative options R58. Despite these issues, some users still consider Amtrak a reliable form of transport R11.
Greyhound Greyhound suffers from widespread and severe reliability issues, with numerous reports of constant delays, buses leaving early, buses breaking down, and complete cancellations R70. Passengers often find themselves stranded or missing connections due to these problems R70.
Comfort & Onboard Experience edge: AmtrakR2R8R11R17
Amtrak Amtrak is praised for its comfort, spacious and clean bathrooms, smooth rides, and enjoyable views R2R8R11R29. Users appreciate the ability to relax, sleep, or watch videos during their journey R55. However, some minor issues like cafe car closures or difficulty for older people getting on/off are noted R17.
Greyhound Greyhound's comfort and onboard experience receive mixed reviews. While some find seating comfortable and restrooms clean , others complain about unclean bathrooms and inconsistent air conditioning temperatures . There are also serious concerns about safety, including reports of smoking weed by drivers and theft of belongings .
Customer Service & Support edge: AmtrakR6R14R29R34
Amtrak Amtrak's customer service receives negative feedback, with reports of long wait times, disconnections, and difficulty resolving issues like canceled trains or app problems R6R34R44. However, individual staff members, like Conductor Gary Tichenor, are highlighted for excellent service, respect, and helpfulness R14R29R55.
Greyhound Greyhound's customer service is widely criticized as horrible, unrateable, and a joke . Users report receiving misinformation, being blamed for issues, and struggling to get assistance with cancellations or missed buses . There are also reports of staff being misinformed and creating chaos at stations .
Price & Value tieR20R21R30R37
Amtrak Amtrak users express concerns about price gouging, dynamic pricing leading to significant price changes, and high prices for last-minute bookings R20R30R37. Issues with using points for travel are also noted R21.
Greyhound Greyhound is generally seen as an affordable travel option , but many users complain about prices getting high and dynamic pricing that changes minute-to-minute . The cancellation policy is a significant point of contention, with users receiving vouchers instead of refunds and high cancellation fees, sometimes getting back only a small fraction of the original fare R82R93.
Pick Amtrak if

You prioritize comfort, a smoother ride, and generally positive interactions with onboard staff, and are willing to tolerate potential app booking frustrations and occasional delays R2R8R11R14.

Pick Greyhound if

You are looking for a potentially more affordable travel option and are prepared to deal with frequent delays, cancellations, and poor customer service .

Evidence note: Both apps have a high volume of reviews, with a significant portion for Amtrak focusing on app functionality issues and for Greyhound on operational reliability and customer service problems. The free-to-download nature of both apps means that negative reviews often highlight friction points related to the service itself rather than just app features.

Frequently asked

Which app is easier to use for booking tickets?
Neither app consistently provides an easy booking experience; Amtrak's app frequently gets stuck or fails to process payments R10R25R28R31, while Greyhound's app also has payment issues and glitches .
Which service is more reliable for on-time travel?
Amtrak, while experiencing delays and cancellations R9R34R56, appears to be more reliable than Greyhound, which faces widespread and severe issues including buses leaving early, breaking down, and frequent cancellations that leave passengers stranded R70.
Which app offers better customer service?
Amtrak's customer service can be slow and difficult to reach R6R44R58, but individual staff members are often praised R14R55; Greyhound's customer service is widely described as horrible, unhelpful, and prone to providing misinformation .
What are the main issues with cancellations and refunds?
Amtrak users report train cancellations and difficulty getting on new ones R6R58, while Greyhound's cancellation policy is heavily criticized for offering vouchers instead of refunds and charging high cancellation fees, sometimes returning only a small portion of the original fare R82R93.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Amtrak 1/5 · US Never works: Never works
  2. [R3] Amtrak 3/5 · US App is clunky: It randomly fills in some things while skipping basic things
  3. [R4] Amtrak 1/5 · US This app is useless: It’s hard to know where to start. I suggest you try to use it and you will see what I mean…….
  4. [R7] Amtrak 1/5 · US Make adding same passengers and multiple coupon codes easier: Needs ability to save passengers you frequently travel with and their membership numbers. Also possible to add multiple coupon codes to a reservation?
  5. [R6] Amtrak 3/5 · US Ms.: Horrible Customer Service took forever. My train was canceled. I couldn’t get on a new one. I had to spend three times the original price I got disconnected.
  6. [R9] Amtrak 3/5 · US Mechanical problems, causing delays: I wish your trains were not having mechanical problems
  7. [R11] Amtrak 5/5 · US Transportation and comfortability: I’ve been traveling with a track for a very long time, never fails to work the fastest and feel the safest.
  8. [R34] Amtrak 1/5 · US You cannot rely on Amtrak to get where you need to go: This is my second book trip for Amtrak and this one is a little better because instead of just being seven hours late, it was completely canceled. Give me an opportunity to get a refund and drive my own car across the state to Kansas City. What the heck is wrong with train 3:11 that I can’t go across the state. At least I get a refund for my t
  9. [R2] Amtrak 5/5 · US Viaje: Fue súper confor para poder sacar a mi madre fuera de su ciudad de verdad ella lleva más de 20 años sin viajar por alguna s miedos y gracias a Antrak ella salió segura y sin ese mi do alas alturas que por años la inpocibilito viajar y ahora q logre convencerla de viajar en tren fue la mejor experiencia para ella y para mi
  10. [R8] Amtrak 5/5 · US Only way to travel: The only and best way to travel, bar none.
  11. [R17] Amtrak 5/5 · US Great trains: Fix enter and exit I love Amtrak, but you would think in the 21st-century. It would be easier for older people to get on and off with their
  12. [R14] Amtrak 5/5 · US Conductor Gary Tichenor: Conductor Gary Tichenor treats everyone with respect, has excellent customer service and safety. He goes beyond to help those in need of assistance getting on and off the train and while on a run. I’ve heard other customers say he has excellent customer service and I see they appreciate his professional approach to everything.
  13. [R29] Amtrak 5/5 · US First time trip using this method.: Love the commodity of the train. The bathrooms are spacious and clean. I enjoyed the view through a big glass window. The snacks are fulfill lol no need to pack snack. The staff are welcoming and very helpful. The train moves smoothly and safe. Love the experience.
  14. [R20] Amtrak 5/5 · US Great site…: However, do not appreciate price gouging
  15. [R21] Amtrak 3/5 · US Needs to be simplified: You should be able to select the option to use your points when you are choosing your payment method. It tells you to login to the rewards app. Why this doesn’t make sense
  16. [R30] Amtrak 3/5 · US Ease up on dynamic pricing: It’s lovely to be able to pay $20 when you book in advance but the high prices on the other end seem a bit extreme.
  17. [R37] Amtrak 1/5 · US Changed my price: They changed my price TWICE. Started at 40 then to 55 then to 75 all in under a minute. I am NOT happy. This is predatory pricing
  18. [R10] Amtrak 2/5 · US Stuck?: Sometimes gets stuck in purchase mode and if you want to cancel your trapped. I want to check options but in so doing you get trapped as if you are trying to make a purchase and can’t get ou
  19. [R25] Amtrak 1/5 · US Doesn’t let you purchase tickets: The app is dysfunctional at a critical point, you get all the way through entering your trip details and selecting your trip but then can’t…actually…purchase. And there’s no tech support, of course.
  20. [R28] Amtrak 1/5 · US Unable to Process my Request: Love to travel Amtrak but hate the app. I always hope the new update will fix something but it never does. App works fine until I actually need to book a ticket, then it’s “temporarily unable to process my request. Try again later,” only it never works. The website on mobile is horrid as well, making it so inconvenient to book from my phone (where my payment info is s
  21. [R31] Amtrak 1/5 · US Can’t buy tickets: For months now, I’ve not been able to buy tickets through the app. At checkout, I always get an error and have to buy using the website. Please fix your app
  22. [R56] Amtrak 1/5 · US Disappointed: The last two trains I’ve booked have been delayed More that 2 hours
  23. [R70] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  24. [R44] Amtrak 1/5 · US Sucks: Horrible site, no help screen and no way to get in touch with anyone. If I could put a ZERO I would!!
  25. [R55] Amtrak 5/5 · US Love Amtrak: I have been riding Amtrak for roughly a year now and I actually look forward to traveling. Compared to greyhound and driving myself Amtrak is hands down the best choice. I don’t have a worry in the world when I’m on the train. I can relax or sleep or put my headphones on and watch YouTube. The Amtrak staff have also been courteous and helpful with any silly questions I might have. I w
  26. [R58] Amtrak 1/5 · US Train cancelled: My train was cancelled one day in advance of a trip I had booked months ago, with no other trains available that day. Very disappointing and after waiting on hold for customer service for 2 hours, decided to book a flight again. Would not recommend Amtrak if you need a reliable travel plan.
  27. [R82] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  28. [R93] Greyhound 3/5 · US Refund: Paid 96 us for a travel and I unfortunately had to cancel days before travel, but refund me just 60 us in coupon is insane!! Cancellation fees are so high which is unfair cause plans just can change

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store