Kroger vs Sam's Club Shopping & Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Kroger 4/5 · US Good but...: Please add the ability to create a dedicated favorite items list - not just a shopping list.
2. [R3] Kroger 3/5 · US 1/2 works: The freakin scanner doesnt work
3. [R4] Kroger 1/5 · US Where did search go in purchase history?: Frustrated that the search ability in purchase history is gone.
4. [R12] Kroger 3/5 · US Subpar for its use: From what I can see there is no way to pay for shell or Kroger gas with any app implications like your other competitors have (Sam’s, Shell, Upside) also if I scan an item all available coupons on it should appear for use: weekly ads, digital coupons, Kroger deals. Otherwise easy to navigate and good search options. Defund 🧊
5. [R1] Kroger 1/5 · US The absolute worst app I use: Very glitchy. Hard to use all the time.
6. [R9] Kroger 3/5 · US What did y’all do?!: As others have said before me, this app is no good (and I putting that politely). Both the app and the desktop version were running really slow while I was trying to put my shopping list together for delivery. When I was done, it said none of the items were available. So deleted everything, closed the tab and tried again. Eventually was able to do it but it took 30 minutes bec
7. [R10] Kroger 2/5 · US Crashes constantly: For the last 6ish months I can hardly use the app. It stays stuck on a blue screen. It never loads in the store. When it does load (1/10 times I try to use it) it’s a little difficult to navigate. This app is a mess.
8. [R19] Kroger 2/5 · US Connection issues: I don’t like this app. I don’t find it to be visually friendly; too much chaos as soon as you open it. I was attempting to refill a prescription here and it does not easily allow you to do so and makes it nearly impossible to keep your “health/ prescriptions” attached to your Kroger account so there is no ease in using it. I will not be using Kroger medication/ pharmacy because
9. [R7] Kroger 1/5 · US Lists Broken: This is not the first update that has broken the shopping list feature, and it’s becoming incredibly frustrating. Every time the app is updated, something that previously worked well seems to stop functioning properly. A previous update broke the aisle organization and caused the list to glitch every time I checked an item off. Now, the latest update is duplicating items in my list
10. [R11] Kroger 4/5 · US Fix the SHOPPING LIST!: My two favorite features of the Kroger app are the digital coupons and shopping list. It makes my life easier to add items directly to the list in the app throughout the week, go into the store on Friday and everything is there, by aisle, and it gives a general idea of my cost for the day. With these recent updates, the shopping list is frustrating and makes me not want t
11. [R40] Kroger 1/5 · US Run: Not only does the app make it difficult to use “Digital Deals” in-store, the cashiers can’t even figure it out. Stop the bait and switch, Kroger. Clearly someone not tied to customers is calling the shots.
12. [R43] Kroger 1/5 · US Removed past purchase search functionality: They updated the app to remove the ability to search past purchases by item, making it difficult to track what you paid for items and when. They have removed this capability so that you cannot track the best sale prices. Funny how this coincided with many items silently increasing in price by 50 cents to a few dollars. Did you notice how they also update
13. [R56] Kroger 2/5 · US This app is a scam: Gating discounts behind an app in addition to the “member” card is just a way to make extra profit on people’s laziness or selling the data of app users. It’s absolutely anti-consumer. Additionally, Kroger is one of the most profitable companies out there and they still can’t design an entirely mobile-native app without web views. Only motivated by profits
14. [R66] Sam's Club Shopping & Delivery 3/5 · US Delivery and shipping: If you don’t have the item available in store and only have it available for shipping, you should not have a minimum for shipping and delivery. You should just have a minimum total for the order not 50 and 50. Also your mixes you have for ice sparkling water are not good. They always add one bad flavor in them.
15. [R8] Kroger 4/5 · US Screw up app: Programmer really screwed up this time. It doesn’t sort properly. Quit creating the app from your point of view. Try looking at it from a user point of view.
16. [R23] Kroger 3/5 · US Newest update: Last update before this one was bad enough but you updated it again and it’s worse! Why can’t you keep a good thing going instead of these awful updates you think are “improving “. Just awful trying to shop from the list. You can’t just slide left or right to delete an item anymore. Do better!
17. [R26] Kroger 1/5 · US Kroger upper management: I’m going to assume no one in corporate uses the Kroger app.
18. [R32] Kroger 1/5 · US App is still crapp: Would you PLEASE hire someone who knows how to build a workable app??????? Every “update” continues to make it thoroughly unusable. List loses its sorting after removing an item, aisles are not listed when list is shared via email, can’t search from within a list, and so on. It’s absolute junk programmed by a toddler.
19. [R5] Kroger 4/5 · US Making a list: This app is great, but they need to fix the creating a list part. Every time I try to add something to my list it doesn’t save.
20. [R24] Kroger 1/5 · US Useless after updates: The list function is completely ruined. It won’t uncheck all items, you hit the button and it does one at a time. If you do actually get it, but say you check something and need to uncheck it, it checks everything else off and you start over. It’s so slow. Something so basic and has become practically unusable over 2026
21. [R64] Sam's Club Shopping & Delivery 1/5 · US Fraud: Won’t let you check out using your EBT.
22. [R85] Sam's Club Shopping & Delivery 1/5 · US Be more specific: Ordered a cake for my grandson bday, you promote it’s ebt eligible, but would not let me check out. I did it multiple times to no avail.
23. [R111] Sam's Club Shopping & Delivery 1/5 · US No se puede pagar con ebt: No puedo pagar ebt ay que ir ala tienda si uno kiere pagar ebt por eso no me gusta tanto
24. [R71] Sam's Club Shopping & Delivery 5/5 · US Greatest Move By Sam's Ever: Scan and Go as well as curbside pickup are the greatest thing Sam's has ever done! Efficient, Convenient and for customers who buy a lot frequently such an Economical time saver! Thank You! Well Done!
25. [R83] Sam's Club Shopping & Delivery 5/5 · US Love scan and go.: In and out. No waiting at checkout line
26. [R99] Sam's Club Shopping & Delivery 2/5 · US Scan an Go Stopped Workong: I loved it until the Scan and Go stopped working. I did a curbside pick up and went to the fuel center to get gas and the scan and go would not work. I did everything from signing out of the app to removing the app from my phone and re-downloading it and re-signing back in and nothing worked. It was the first time I did a curbside pick up. We mainly use scan and go with
27. [R104] Sam's Club Shopping & Delivery 5/5 · US Grateful: Sam’s works hard to provide our favorite brands at a great price. Cost per serving is better than buying at local grocery store. Convenience of the “Self Scan App” is by far the most convenient option for me. In & Out!