Sam's Club Shopping & Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] 5/5 · US Greatest Move By Sam's Ever: Scan and Go as well as curbside pickup are the greatest thing Sam's has ever done! Efficient, Convenient and for customers who buy a lot frequently such an Economical time saver! Thank You! Well Done!
2. [R14] 5/5 · US Love scan and go.: In and out. No waiting at checkout line
3. [R29] 5/5 · US Grateful: Sam’s works hard to provide our favorite brands at a great price. Cost per serving is better than buying at local grocery store. Convenience of the “Self Scan App” is by far the most convenient option for me. In & Out!
4. [R33] 5/5 · US Scan and Go: I’m loving this option
5. [R67] 5/5 · US So easy to use: You can’t get stuff any easier and never get out of your car. Easy to order. Variety of pickup times for your convenience.
6. [R74] 5/5 · US Me ha ahorrado muchísimo tiempo: Desde que empecé a usar el servicio de Pickup y entrega a domicilio de Sam’s Club, hacer las compras es mucho más fácil. Puedo hacer mi pedido desde mi casa o incluso desde el trabajo, elegir la hora que más me conviene y, en la mayoría de las ocasiones, tienen todo listo cuando llego. Me ha facilitado la vida y me ha ahorrado mucho tiempo al evitar recorrer toda l
7. [R3] 5/5 · US Sams: Good app is Exelent
8. [R5] 5/5 · US Made Easy: Thanks Sam’s Club for having a good website/secure ordering! 🤠
9. [R10] 5/5 · US Cupcake Order: Kate in the bakery helped me with my custom cupcake order. Super friendly! Very nice! The App was quick and easy to use!
10. [R19] 5/5 · US Handy: Easy! Accurate! Time saver!
11. [R13] 5/5 · US Happy Member: I’m so glad to be a club member, I finally get to take advantage of the free delivery service. Now that I’m not able to go shopping in person, this service has come in handy and so convenient. Thank you
12. [R15] 5/5 · US Awesome!!!!: Love the convenience of getting my groceries delivered 😍 a game changer for a busy person
13. [R17] 5/5 · US Expanded Delivery Area!!: Ecstatic that Sams extended their delivery area! Sam’s exceptional products, and pricing delivered to my door. Can’t beat that! I order a delivery from there at least three times a month now!
14. [R22] 5/5 · US Excellent app: Super organized things are easy to find. I don’t know what I would do without my Sam’s app. Also, the delivery experience is always good
15. [R1] 3/5 · US Reasonable to good pricing, shipping/delivered concerns: Rating generously expresses delivery of purchases. Fairly consistently orders with multiple items arrive with multiple items missing. Our porch has a small overhang where other deliveries place my orders, but Sam’s delivery has yet to place a delivery under the overhang-choosing to place the non boxed or protected items on the furtherest out
16. [R16] 1/5 · US Incompetent drivers: They attempted to make a delivery twice first time couldn’t find the address second time delivered to the wrong house way to go Sam’s Club!!!!
17. [R36] 4/5 · US Delivery: The app is fine, now I wait and pray for delivery ( which has been left at other people front door). I’m currently trying to decide if I should keep Sam’s membership or not. I’m in a state where theirs no club only shipping. Been a member since the 90’s. I’ve moved since the last review, app itself has gotten much better. Although I do shipping only with the Club it sometime reverse me
18. [R71] 1/5 · US New app sucks: The new download has deleted my gate code and crashes every time I try to add it again. The drivers always text me now and I’m usually busy. Not what I’m paying for
19. [R12] 1/5 · US Never in stock!!: I constantly place orders for various items that show in stock but they are never able to be shipped. They are available to choose for shipping and yet 7 of the items I chose say unavailable for shipping. Why doesn’t Sam’s club have a more up to date ordering system so that you don’t have the option to sit and look at items that aren’t even available. It is very frustrating.
20. [R18] 3/5 · US Items in store: Items in store saying shipping when trying to add to cart
21. [R27] 1/5 · US Out of stock items: Same everytime
22. [R58] 3/5 · US Out of stock: Too often items are out of stock.
23. [R6] 1/5 · US Fraud: Won’t let you check out using your EBT.
24. [R28] 1/5 · US Be more specific: Ordered a cake for my grandson bday, you promote it’s ebt eligible, but would not let me check out. I did it multiple times to no avail.
25. [R40] 1/5 · US In App Issues: Anytime I place a delivery order none of my cards NEVER work. I tried to add 3 different cards I could make the payment with and all it would say is I couldn’t add my other cards “due to technical difficulties”. This needs to be fixed asap I never had issues with my app or delivery orders till recently. It won’t even let me use the ONLY card on file bc it says the security code is w
26. [R45] 3/5 · US Payment Method: It would not allow me to add my desired payment method
27. [R11] 1/5 · US Back to useless: Way too glitchy always logged you out improves in one area and fails in others. Keep saying that I need to remove an item, but it doesn’t tell you what item needs to be removed.
28. [R23] 1/5 · US Trash: It’s very laggy and the checkout system is broken
29. [R87] 1/5 · US This app suckssss: This app is terrible. It’s glitchy, locks up, scanner for fuel takes 2-3 tries each time. Just awful. Invest some money, you are making billions and this app feels like you paid a high schooler to develop it.
30. [R164] 3/5 · US The app needs to be updated: The app is slow and needs to be updated
31. [R4] 3/5 · US Delivery and shipping: If you don’t have the item available in store and only have it available for shipping, you should not have a minimum for shipping and delivery. You should just have a minimum total for the order not 50 and 50. Also your mixes you have for ice sparkling water are not good. They always add one bad flavor in them.
32. [R26] 2/5 · US Membership: We paid for a membership through some kind of deal, but I didn’t realize at the time they wouldn’t even deliver to my address. I now have to drive 40 minutes to pick up the food. Prices great but without delivery and 7 kids makes it harder!
33. [R48] 4/5 · US Shipping charges: I don’t understand why there is shipping charges on say, an item that is $12 and your whole bill is $130 but that one item is costing $8 more ( over the $12) . Sam’s says it has to be over $50 not to have shipping. Why isn’t it added into my who bill of $130 ? It’s not my fault I need a certain kind of , say vitamin and they carry it but not in the store. We already pay for the m
34. [R59] 1/5 · US Shipping cost added for plus membership: Sometimes the app glitched out and added shipping cost for plus membership. After removing all the items and added back, it shows free shipping again.
35. [R35] 2/5 · US Order in person.: Ordering online is not the easiest, there are no options in cake fillings and the price has jumped up a lot.
36. [R46] 1/5 · US Custom Cakes: Why can't I choose my own color pattern. Why are they pre-chosen. Why aren't there more option to add more stuff. It really sucks. Going to Publix time.
37. [R2] 2/5 · US Delivery: It wouldn’t let me select delivery! I was trying to get my order delivered not pick up now. I am forced to find a ride to go and pick up the order even though I wanted a delivery.
38. [R38] 1/5 · US Cliente frecuente: Hay algunos cosas que no hacen delivery como antes, desde mayo hay artículos que empecé a comprar por semana en Amazon porque quitaron eso.
39. [R107] 1/5 · US Wrong address what!!!: I have no clue why I can have 60% of my order delivered and the rest of the order I have to pick up in person. I had to remove 2 products from my cart as they could not be delivered to the address shown but the rest of the products could. Do Mars bars & Bleach have an issue with my neighborhood? I can tell you Coke and water had no issues with the address just Mars Bars and
40. [R233] 3/5 · US They don’t wanna ship: Everything seemed pretty good, but then we don’t ship to your ZIP Code, so Sam’s Club is kind of going downhill
41. [R113] 2/5 · US App not user-friendly: The app didn’t recognize my email, so I registered (again) then it said my email was already being used. 😒. Then it kept defaulting to the wrong store & kicking me out of the order screen. It took three times to get my order placed.
42. [R124] 1/5 · US FedEx: Please stop using FedEx. They do not care about our packages.
43. [R128] 2/5 · US VERY POOR SHIPPERS! FEDX GROUND LOOSES MORE THAN HALF OF MY DELIVERIES. PLEASE USE UPS GROUND!!: I AM DISABLED AND CAN NOT GO LOOKING FOR DELIVERIES IN MY NEIGHBORHOOD DRIVEWAYS. FEDX IS TOO LAZY TO DELIVER TO FRONT DOORS
44. [R20] 4/5 · US Pick up Time: Great to shop at home & do a pickup but every time I’m shopping & given a certain amount of time to hold my reservation it kicks me out of the hold before that allotted time is up forcing me to pick a later reservation…very annoying!!!
45. [R41] 2/5 · US Scan an Go Stopped Workong: I loved it until the Scan and Go stopped working. I did a curbside pick up and went to the fuel center to get gas and the scan and go would not work. I did everything from signing out of the app to removing the app from my phone and re-downloading it and re-signing back in and nothing worked. It was the first time I did a curbside pick up. We mainly use scan and go with
46. [R69] 1/5 · US No se puede pagar con ebt: No puedo pagar ebt ay que ir ala tienda si uno kiere pagar ebt por eso no me gusta tanto
47. [R150] 2/5 · US Delivery options suck: First you don’t take ebt on Instacart then when something is out of stock and you have to ship it, then ebt is not an option. On top of that in 2026 yall don’t take ApplePay
48. [R66] 1/5 · US Shipping Charges: Tired of buying the premium membership, only to find there’s always something they can’t deliver so as to force a shipping charge that should be free.