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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kroger vs Amazon Shopping

Kroger 4.8★ · Free + IAP 40
Winner Amazon Shopping
Amazon Shopping 4.8★ · Free + IAP 70

Amazon Shopping is the better choice for general online shopping due to its broader product availability and generally more reliable core functionality, despite recent issues with AI integration and delivery, while Kroger struggles with consistent app performance and critical shopping features.

Full reviews: Kroger · Amazon Shopping

Amazon Shopping offers a vast selection and generally efficient delivery, though recent AI changes and occasional delivery issues frustrate users. Kroger's app, while useful for coupons and lists, is plagued by frequent bugs, broken features, and poor search functionality, making the shopping experience frustrating for many.

Head to head

Features edge: Amazon ShoppingR2R3R4R7
Kroger Kroger users appreciate features like digital coupons and shopping lists, but many report that core functionalities like aisle sorting, item scanning, and search within purchase history are frequently broken or difficult to use R2R3R4R7. The app also lacks features like in-app gas payment and comprehensive product reviews .
Amazon Shopping Amazon Shopping offers a wide range of products and features, including free music for Prime members and the ability to track orders. Users desire features like a total price calculator for items in lists and consistent Alexa AI functionality across devices . However, recent updates forcing an AI chatbot into search results are widely disliked R61R67R73R101.
Ease of Use edge: Amazon ShoppingR1R5R7R8
Kroger Many Kroger users find the app difficult to navigate, glitchy, and frustrating, especially after updates R1R8. Specific complaints include login issues , broken shopping lists R5R7R11R24, and a poor search function .
Amazon Shopping Amazon Shopping is generally considered easy to use for browsing and purchasing . However, recent AI integration has made the search experience cumbersome and annoying for some R61R67R73R101. Issues with payment processing and cart items disappearing are also reported.
Reliability tieR1R5R6R7
Kroger Kroger's app is frequently described as glitchy, buggy, and prone to crashing R1R7. Users report issues with features not saving R5R6, items not adding to lists R31, and the app being slow or unresponsive . Updates often break existing functionality R7R24.
Amazon Shopping Amazon Shopping users report frequent crashes R61R73 and glitches, especially after recent updates R61R73. The app can be slow to load R73 and cause phones to overheat . Some users experience images failing to load or pages only partially loading R73.
Price/Value edge: Amazon ShoppingR11R22R31R40
Kroger Kroger users value digital coupons for savings R11R31R40. However, some feel the app's issues make it difficult to access these deals R40 and question the value when features like past purchase search are removed . There's also a perception that the app is designed to push certain items R22 or gate discounts .
Amazon Shopping Amazon Shopping offers good pricing and deals, especially for Prime members who get free returns and often cheaper prices . However, some users feel that Prime shipping is not always faster R70R79R91 and that returns are no longer free or convenient .
Support tieR13R26R32R40
Kroger Kroger users express frustration with the lack of responsiveness to app issues, implying poor developer support R13R26R32. There are also reports of difficulty with refund requests and cashiers struggling with digital deals R40.
Amazon Shopping Amazon Shopping's customer service receives mixed reviews. Some users praise it as outstanding , while others find it difficult to reach human support due to AI and report issues with getting refunds or replacements for missing/stolen packages . There are also complaints about unhelpful support regarding delivery issues .
Pick Kroger if

You primarily shop at Kroger and are willing to tolerate significant app bugs and usability issues to access digital coupons and manage shopping lists, especially if you can work around the broken features.

Pick Amazon Shopping if

You need a comprehensive online shopping platform with a vast product selection, generally reliable delivery (despite occasional delays), and a user-friendly interface for browsing and purchasing, even with the recent, unpopular AI search integration.

Evidence note: Reviews for Kroger are heavily skewed towards negative recent experiences, often citing broken features after updates. Amazon Shopping reviews also show recent frustration, particularly with AI and delivery, but still reflect a strong core service.

Frequently asked

Does the Kroger app reliably help with in-store shopping?
No, many users report that the Kroger app's in-store shopping features, such as aisle sorting and item location, are frequently broken or have been removed, making it difficult to find products efficiently R7R17R37R39.
Are Amazon Shopping deliveries always on time?
No, despite paying for Prime, many Amazon Shopping users report that their orders are frequently delayed and not delivered on time, especially for next-day delivery R70R79R91R112.
Does the Kroger app have issues with its shopping list feature?
Yes, the Kroger app's shopping list feature is a major source of frustration for users, with reports of items not saving, duplicates, inability to remove items, incorrect sorting by aisle, and general unreliability after updates R5R7R11R24.
Has Amazon Shopping integrated AI into its app?
Yes, Amazon Shopping has integrated an AI chatbot into its search results, which many users find annoying, cumbersome, and prefer to disable, but there is no option to turn it off R61R67R73R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Kroger 4/5 · US Good but...: Please add the ability to create a dedicated favorite items list - not just a shopping list.
  2. [R3] Kroger 3/5 · US 1/2 works: The freakin scanner doesnt work
  3. [R4] Kroger 1/5 · US Where did search go in purchase history?: Frustrated that the search ability in purchase history is gone.
  4. [R7] Kroger 1/5 · US Lists Broken: This is not the first update that has broken the shopping list feature, and it’s becoming incredibly frustrating. Every time the app is updated, something that previously worked well seems to stop functioning properly. A previous update broke the aisle organization and caused the list to glitch every time I checked an item off. Now, the latest update is duplicating items in my list
  5. [R1] Kroger 1/5 · US The absolute worst app I use: Very glitchy. Hard to use all the time.
  6. [R5] Kroger 4/5 · US Making a list: This app is great, but they need to fix the creating a list part. Every time I try to add something to my list it doesn’t save.
  7. [R8] Kroger 4/5 · US Screw up app: Programmer really screwed up this time. It doesn’t sort properly. Quit creating the app from your point of view. Try looking at it from a user point of view.
  8. [R6] Kroger 3/5 · US Useless backups: I receive alert around 6pm for item backups, I choose alternative products and the app doesn’t save the alternate choices
  9. [R11] Kroger 4/5 · US Fix the SHOPPING LIST!: My two favorite features of the Kroger app are the digital coupons and shopping list. It makes my life easier to add items directly to the list in the app throughout the week, go into the store on Friday and everything is there, by aisle, and it gives a general idea of my cost for the day. With these recent updates, the shopping list is frustrating and makes me not want t
  10. [R22] Kroger 1/5 · US Kroger pick up shopping app: I used the pick up shopping list for years. I can’t seem to have good success with it for about a year now. I have never had a problem with Walmart, as you can search for any item you want. And cancel it if you want. I can’t seem to make an order and even find what I want. It is like picking your way thru a obstacle course designed to overly push certain items.
  11. [R31] Kroger 3/5 · US Great but new update is terrible: I love the Kroger app, it helps with finding coupons, new recipes, keeps tracks of points and purchases and helps find items in the store easier however this new update has made adding items worse. Every time I scan the barcode and try to add the item to my list. The item does not get added to the list and then I have to go manually search it. It’s been real hassl
  12. [R40] Kroger 1/5 · US Run: Not only does the app make it difficult to use “Digital Deals” in-store, the cashiers can’t even figure it out. Stop the bait and switch, Kroger. Clearly someone not tied to customers is calling the shots.
  13. [R13] Kroger 1/5 · US Terrible: Hands down the worst app of all time. It's so buggy but for some reason they can't get it together and straighten it out ever. Additionally their content changing things to delivery only is such a scam.
  14. [R26] Kroger 1/5 · US Kroger upper management: I’m going to assume no one in corporate uses the Kroger app.
  15. [R32] Kroger 1/5 · US App is still crapp: Would you PLEASE hire someone who knows how to build a workable app??????? Every “update” continues to make it thoroughly unusable. List loses its sorting after removing an item, aisles are not listed when list is shared via email, can’t search from within a list, and so on. It’s absolute junk programmed by a toddler.
  16. [R17] Kroger 5/5 · US Where is it: For some reason the isle number of products in the store has been removed I used to be able to easily find products when I shop instead of wasting time wondering all over the store please bring that back its frustrating
  17. [R37] Kroger 3/5 · US Please add the aisle numbers back in the app, PLEASE!!: Please add the aisle numbers back in the app, PLEASE!!
  18. [R39] Kroger 3/5 · US Updates are not helpful: The new updates are not helpful. The shopping list is no longer sorted by aisle number. It just gives a general location in the store. When you’re looking through the coupons and you click on one, once you come back out, it takes you all the way to the top of the coupon list. The barcode scanner is now only available on one screen. I really wish I could get the old app bac
  19. [R70] Amazon Shopping 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
  20. [R79] Amazon Shopping 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
  21. [R91] Amazon Shopping 1/5 · US Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.
  22. [R112] Amazon Shopping 5/5 · US Stop changing the dates: Amazon, can you please stop changing the dates of our orders because I have been waiting since last month for one of my squishy boxes 16 pack slow rising stress balls your app is good but can you please stop changing the dates so our orders faster
  23. [R24] Kroger 1/5 · US Useless after updates: The list function is completely ruined. It won’t uncheck all items, you hit the button and it does one at a time. If you do actually get it, but say you check something and need to uncheck it, it checks everything else off and you start over. It’s so slow. Something so basic and has become practically unusable over 2026
  24. [R61] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  25. [R67] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  26. [R73] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  27. [R101] Amazon Shopping 1/5 · US AI Bloated: Amazon, literally no one anywhere, ever wants your AI search as their default. Switch it back to normal search by default or at least give us an option to turn this garbage off

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store