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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

G7 TAXI vs Bolt

G7 TAXI 4.8★ · Free to download 65
Winner G7 TAXI
Bolt 4.8★ · Free to download 55

G7 TAXI is generally preferred for its reliable service and professional drivers, especially in Paris, despite significant payment processing issues, while Bolt offers competitive pricing but suffers from frequent driver cancellations and poor customer support.

Full reviews: G7 TAXI · Bolt

G7 TAXI offers professional and reliable taxi services, particularly praised in Paris, but is plagued by persistent credit card payment failures. Bolt is often cheaper than Uber and widely available, but users frequently report driver cancellations, unreliability, and unresponsive customer support.

Head to head

Features & Functionality tieR3R4R6R7
G7 TAXI G7 TAXI is generally described as easy to use and straightforward for booking rides, with users appreciating its ability to schedule rides in advance and find specific vehicle types like wheelchair vans R17. However, the app has significant issues with payment processing, particularly with 3D Secure verification failing for many credit cards R3R4R7. Other reported glitches include the app changing pickup addresses, miscommunicating passenger numbers to drivers, and unclear information regarding schedule changes or tip settings R6.
Bolt Bolt's app is generally considered easy to use and has similar basic functionality to other rideshare apps . It allows users to book rides and often offers cheaper fares than competitors . However, users report issues with inaccurate estimated wait times and map discrepancies, leading to drivers getting lost or charging extra . The app also lacks options for satellite maps and has confusing tip settings . A major recurring problem is drivers accepting rides and then canceling, sometimes repeatedly, or driving in the wrong direction R63R75.
Reliability & Availability edge: G7 TAXIR1R2R8R11
G7 TAXI G7 TAXI is praised for its reliability, with drivers often arriving on time or even early, especially for scheduled airport pickups R14R17. Users find it a trustworthy service in Paris R2R8. However, some users report issues with drivers not finding addresses or insisting on different pickup locations R11R37. There are also instances of taxis not showing up, leading to cancellations and charges R1.
Bolt Bolt's reliability is highly inconsistent and varies by location. While some users find it convenient and available in many countries , many report significant issues with drivers canceling rides frequently, sometimes multiple times in a row, or driving away after accepting R63R73. This makes it unreliable for time-sensitive travel R73.
Driver Quality & Professionalism edge: G7 TAXIR5R14R17R20
G7 TAXI G7 TAXI drivers are frequently praised for their professionalism, courtesy, friendliness, and safe driving R5R14R17R20. They are noted for knowing Paris routes without relying on GPS and providing excellent service, including helping with luggage and confirming flight details R14.
Bolt Bolt drivers receive mixed reviews. While some users report good drivers and quality vehicles , many complain about rude, aggressive, and impatient drivers R74. Issues include drivers not turning on AC, parking far away, starting trips late to charge extra, and not accepting discounted prices R74.
Pricing & Value tieR1R12R13R16
G7 TAXI G7 TAXI users report issues with unclear and inflated pricing. Estimates are often inaccurate, with final charges being significantly higher than quoted R12R13. There are complaints of being overcharged by drivers or the app, sometimes double-charged for services like car seats, or charged for canceled rides R1R13R16. The app also has a default tip setting that can lead to unexpected charges . Some users find it expensive compared to regular taxis .
Bolt Bolt is frequently cited as being cheaper than Uber and offering fair prices R72. However, many users experience price discrepancies, with the final fare being higher than the initial quote . Drivers are accused of intentionally delaying trips or changing routes to increase fares R74. There are also complaints of being charged for wait time while already in the car or for canceled rides .
Customer Support tieR37R56R72R74
G7 TAXI G7 TAXI users report difficulty communicating directly with drivers through the app R37. There are mentions of contacting support via email for payment issues, but with no resolution R56.
Bolt Bolt's customer support is widely criticized as being poor, unhelpful, and unresponsive R72R74. Users report issues with an AI-driven support system that cycles in loops R74 and no response to emails . There are also complaints about Bolt's policy of issuing refunds as 'Bolt Balance' instead of back to the original payment method, especially for international travelers, making it impossible to use R115.
Pick G7 TAXI if

Pick G7 TAXI if you prioritize professional, reliable taxi service, especially for scheduled rides in Paris, and are willing to navigate potential payment processing issues or pay with cash R14R17. It's also a good choice if you need specific vehicle types like wheelchair vans .

Pick Bolt if

Pick Bolt if you are looking for potentially cheaper rides than Uber and are comfortable with the risk of frequent driver cancellations and unresponsive customer support . It might be suitable for less time-sensitive travel where price is the primary concern.

Evidence note: Both apps have a free-to-download model. G7 TAXI's recent reviews are heavily skewed by persistent payment processing failures, which significantly impact its usability despite generally positive feedback on the actual service. Bolt's large volume of reviews indicates widespread usage, but also widespread frustration with driver behavior and support.

Frequently asked

Does G7 TAXI work with US credit cards?
Many G7 TAXI users, particularly from the US, report significant issues with the app accepting various credit cards, including Visa, Mastercard, Revolut, and Wise, often due to 3D Secure verification failures R3R4R7. Some users found success with specific cards like American Airlines Citibank MC or switching to Mastercard from Visa R8.
Is Bolt reliable for scheduled rides?
Bolt is generally not reliable for scheduled or time-sensitive rides, as many users report last-minute cancellations by drivers, sometimes without notification, leading to missed trains or significant delays R63R73R75R79.
Are G7 TAXI prices accurate?
G7 TAXI users frequently report that estimated prices are not accurate, with final charges often being significantly higher than the initial quote, sometimes by as much as 100% R12R13. There are also complaints of being overcharged or double-charged for services R13R16R33.
How does Bolt handle refunds?
Bolt's refund policy is a point of contention, especially for international travelers, as the platform has been reported to forcibly credit refunds into 'Bolt Balance' in local currency instead of back to the original bank card, making it impossible for users who have left the country to utilize the funds R115.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] G7 TAXI 3/5 · US Credit Card Issues: Tried adding different cards all with the same result, an error that would not allow me to add my card. Guess I’ll use Uber. UPDATE: After some time the app finally allowed me to add payment method.
  2. [R4] G7 TAXI 1/5 · US Registered and validated payment but could not use: As so many others have reported, the payment system would not work when I went to actually make a booking. This despite even having international travel cards (Revolut and Wise), not just my regular US CC. Registering went fine, it validated my Revolut card (even had to go to Revolut to approve this), but then when I went to make a booking, I cou
  3. [R6] G7 TAXI 3/5 · US Changement d’horaire: Manque de clarté lorsque l’on change d’horaire il devrait être parfaitement précisé qu’une prise d’empreinte carte sera faite. Car si on doit changer 3 fois… apparaît sur le compte 3 débits…en attente c’est trop imprécis et porte à suspicion.
  4. [R7] G7 TAXI 1/5 · US 3D security fails: As other reviewers have recently mentioned, I also had two different credit cards fail with a message to call my bank. When I checked with my bank, I was told that the 3 digit security code was incorrect but I had entered it correctly for each card. Ended up having to use Uber. Would have much preferred to have used a cab. Hope this glitch is fixed soon
  5. [R1] G7 TAXI 1/5 · US Scam: Driver asked me to take another cab, and app apparently cancelled and charged me full fair.
  6. [R2] G7 TAXI 5/5 · US Do this!: I travel & I recommend this service it worked for me in Paris
  7. [R8] G7 TAXI 5/5 · US Best Paris Taxi App: The cars came so much quicker than the ones orders with FreeNow but it does not accept all credit cards. Our American Airlines Citibank MC worked.
  8. [R11] G7 TAXI 4/5 · US Chauffeur could not find my adress: He could not be nicer but kept insisting I meet him somewhere else. I told him I always am picked up rue d’Arcole as the gps gives away to get there even with construction. De Bary Voyages
  9. [R5] G7 TAXI 5/5 · US Good service terrible traffic: The trip probably took at least 20 minutes longer than normal as traffic was terrible. Driver was very gracious . First time using service in Paris. Driver was great
  10. [R14] G7 TAXI 5/5 · US Substantial Service: We used the service a few times while in Paris and we were blown away with their professionalism. We scheduled the night before for a pickup for our flight out the next morning early and they arrived a few minutes early! The gentleman loaded our bags with more care than we would load ourselves. He also confirmed the gate for us as we don’t live in France, and he also gave us
  11. [R17] G7 TAXI 5/5 · US Great ride: Our ride from Montmartre to CDG was easy and comfortable. Our driver arrived several minutes early. He spoke English and was very friendly. The ride was quick 35 minutes and extremely safe. Using the app is super easy.
  12. [R20] G7 TAXI 5/5 · US Easy & Fast: First time using G7, it was quick even on the blazing heat. Driver friendly, it was terrible traffic but it was also a smooth drive.
  13. [R12] G7 TAXI 3/5 · US Cost unclear: The estimate for my ride said 69 euro but I was charged 77 euro for the ride, why did the app not make the actual price clear?
  14. [R13] G7 TAXI 2/5 · US On time but overcharged: I created an account with G7 to arrange travel from Paris on Monge street. The driver was on time which I was very happy about and he drove safely. The problem was that the meter in the cab read 72 euros, but my account was charged 89. Euros. This does not seem fair.
  15. [R16] G7 TAXI 1/5 · US Over charged by driver: Driver didn’t start the trip properly and I am over charged to my card
  16. [R37] G7 TAXI 1/5 · US Très décevant: J’ai commandé un G7 par avance pour être sure d’avoir un taxi à une heure précise. Mes 2 premiers essais ont été très décevant. J’ai attendu 10 minutes la première fois, 20 minutes la deuxième. Impossible de communiquer directement avec le chauffeur qui vient vers moi par téléphone ou par text sans passer par la commande centrale. Le premier taxi ne pouvais pas trouver mon adresse o
  17. [R56] G7 TAXI 1/5 · US No longer working: I had really appreciated using this app for the last few years but all of a sudden for about the last three weeks I’m unable to book a taxi because 3-D secure verification has failed. I see that others have written the same review. I have been in contact via email but there has been no resolution. My bank has confirmed there is no issue and I successfully use the same card for o
  18. [R72] Bolt 3/5 · US App works great. Horrible support: App is great and like others said mostly cheaper than uber. But when anything goes wrong, support totally sucks. They make 0 attempt to listen to complaint.
  19. [R74] Bolt 4/5 · US Tres mauvais service: Les courses semblent pas chers mais les drivers ne sont pas sérieux. Ils se garent loin pour gagner du temps , démarrent la course tardivement volontairement pour charger un supplément d’attente. Mais bon quand on tombe sur quelqu’un qui sait un peu conduire on a déjà de la chance. Le service client est inexistante c’est une IA qui tourne en boucle
  20. [R63] Bolt 3/5 · US Drivers cancel too much: Drivers cancel too much. Need better incentives
  21. [R73] Bolt 1/5 · US Don’t trust them: Booked a scheduled ride to a station. Bolt cancelled last-minute with no time to recover, and no app notification. We missed our train. Support apologized but offered nothing. Don’t trust scheduled rides here for anything time-sensitive.
  22. [R75] Bolt 3/5 · US Drivers will not confirm: Bolt worked great in London. But in France (so far Paris and Lyon), not so great…app shows driver found but they don’t confirm so app just hangs for a long time waiting for another. Also in Paris, a driver was confirmed and we can see him drive (same car & license plate) towards us…but as soon as he sees us, he cancels and drives past.
  23. [R79] Bolt 1/5 · US Terrible: Tried to use bolt in Paris. Six drivers in a row canceled our ride. We never use them again.
  24. [R33] G7 TAXI 3/5 · GB Goodish app, issues with charges.: The app works well and does what you’d expect however the payment that the app takes is all over the place. I ordered a car with a car seat for which there’s a €4 surcharge which is fine. But the taxi driver charged me the €4 on his charge and then the app charged me €4 as well. So I got charged double the expected rate for a car seat. This happened to me both ti
  25. [R115] Bolt 1/5 · US Unfair Commercial Practice - Stealing Tourist's Money: Do not use this app if you are an international traveler! Due to severe driver safety violations, the platform issued a refund. However, they forcibly credited the refund into "Bolt Balance" without my consent. Now I have left the country and it is physically IMPOSSIBLE for me to use this local currency balance anymore. Customer support refuse

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store