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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

eFax® Plus-Pro-Protect vs FAX from iPhone

eFax® Plus-Pro-Protect 4.7★ · Free to download 45
Winner FAX from iPhone
FAX from iPhone 4.8★ · Free + IAP 60

FAX from iPhone is generally more reliable for sending faxes, but both apps face significant user complaints regarding billing practices and the true cost of their 'free' services.

Full reviews: eFax® Plus-Pro-Protect · FAX from iPhone

eFax® Plus-Pro-Protect struggles with app functionality, including login and document attachment issues, while FAX from iPhone is praised for its ease of use and speed, despite both apps receiving strong criticism for misleading 'free' trials and difficult cancellation processes.

Head to head

Features and Functionality edge: FAX from iPhoneR1R3R4R5
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect users report frequent issues with the app, including inability to log in, faxes not loading, slow performance, and crashes when trying to open received faxes R1R3R4R9. Some users also struggle to attach documents or find contacts after updates . However, some users find it easy to use and appreciate its convenience for business R5R14.
FAX from iPhone FAX from iPhone is generally praised for being easy to use, quick, and convenient for sending documents . Users appreciate the ability to snap pictures and fax them directly . However, some users report that faxes don't actually send or are not received by the recipient, even after confirmation .
Ease of Use edge: FAX from iPhoneR1R4R6R9
eFax® Plus-Pro-Protect While some users find eFax® Plus-Pro-Protect easy to navigate and use R14, others experience significant frustration with login issues, slow performance, and the app crashing R1R4R9. There are also complaints about not receiving notifications and the lack of a 'mark all as read' feature for faxes R6.
FAX from iPhone FAX from iPhone is widely praised for its user-friendly interface and convenience, making it easy to set up and send faxes quickly . However, some users are annoyed by frequent pop-ups asking for reviews .
Reliability tieR3R4R5R6
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect has mixed reviews on reliability. Some users report flawless sending and never missing a fax R5. However, many others experience faxes not sending, documents not attaching, and the app frequently crashing or logging out R3R4R6.
FAX from iPhone FAX from iPhone is often described as fast and reliable . However, a significant number of users report that faxes show as sent but are never received by the recipient . Some also mention slow sending times .
Price and Value tieR13R14R15R16
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect users frequently complain about misleading pricing, being charged immediately despite signing up for a free trial, and unexpected high charges R15R26R38R42. Many feel the service is a scam due to these billing practices and difficulty canceling R13R16R30R36. Some users, however, find the money paid to be totally worth it for the convenience and service R14.
FAX from iPhone FAX from iPhone users are overwhelmingly critical of its pricing, citing false advertising regarding its 'free' nature R61R63R64R66. Many express frustration at being charged $10 or more per week or for a single fax after completing steps to send it . Users feel misled by the 'free to download' label .
Customer Support tieR2R3R13R16
eFax® Plus-Pro-Protect eFax® Plus-Pro-Protect receives mixed feedback on customer support. Some users had positive experiences, with support confirming delivery and resolving issues R2. However, many others report that customer service is unhelpful, unable to assist with account issues, or unresponsive R3R13R36. Difficulty canceling subscriptions is a major complaint, with users calling the process a scam R13R16R30R36.
FAX from iPhone FAX from iPhone users report difficulty with refunds and cancellations, with claims denied by Apple and developers directing users to in-app support after deletion . Some users who contacted customer service for non-working features were ghosted .
Pick eFax® Plus-Pro-Protect if

you need an online fax service for your small business and value established services, and are willing to navigate potential app glitches and billing complexities .

Pick FAX from iPhone if

you prioritize a simple, quick, and convenient app for sending faxes from your iPhone, and are prepared for a subscription model that may not be clearly advertised as paid .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning billing practices and the true cost of their services. Many positive reviews for FAX from iPhone appear to be from users who either haven't reached the payment stage or are satisfied despite the cost, while a large number of negative reviews highlight the 'not free' aspect. eFax® Plus-Pro-Protect has a mix of functional issues and billing complaints.

Frequently asked

Is eFax® Plus-Pro-Protect truly free?
No, eFax® Plus-Pro-Protect is not truly free; many users report being charged immediately after signing up for a 'free trial' or experiencing unexpected high charges R26R38R42R48.
Is FAX from iPhone actually free to use?
No, FAX from iPhone is not free to use; despite being free to download, users are typically required to pay around $10 per week or per fax to send documents, leading to widespread complaints of false advertising R61R63R64R66.
Are there issues with canceling subscriptions for these apps?
Yes, both eFax® Plus-Pro-Protect and FAX from iPhone users report significant difficulties and frustration when trying to cancel subscriptions, with many claiming they were continuously billed even after cancellation attempts R13R16R30R36.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] eFax® Plus-Pro-Protect 1/5 · US Can’t login: Can’t login with the same username and password as on website
  2. [R3] eFax® Plus-Pro-Protect 3/5 · US Issues viewing faxes: I am receiving the fax but unfortunately I can’t open the faxes. I contacted customer service previously. The app is not functioning like it should.
  3. [R4] eFax® Plus-Pro-Protect 1/5 · US Jenna: Faxes don’t load, app runs slow
  4. [R5] eFax® Plus-Pro-Protect 5/5 · US 🔥🔥🔥🔥: A-1 Hotsauce! I never missed a fax and never had a problem sending a fax! Flawless💨
  5. [R6] eFax® Plus-Pro-Protect 3/5 · US Not Great So Far: I downloaded the app, logged in and sent 4 pages just to text it out. It said it would notify me once pages were sent, but in the interim… there was NO indication that the pages were transmitting. It took 20mins before I saw the fax in my Sent folder and I have yet to receive the “notification”. This is concerning as the primary reason I downloaded the app was to RECEIVE faxes, n
  6. [R9] eFax® Plus-Pro-Protect 3/5 · GB Crashes every time. Until now!: I've used efax for many years, but this app didn't work for me. Every time I try and open received faxes the application exited I've worked through many updates iPhone 3g, 4, 4s. Absolutely no luck. Now finally the latest update actually works.
  7. [R13] eFax® Plus-Pro-Protect 1/5 · US SCAM: Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card
  8. [R14] eFax® Plus-Pro-Protect 5/5 · US Easy to use: Really it's amazing, you can use it so easily, and the money you pay them totally worth.
  9. [R15] eFax® Plus-Pro-Protect 3/5 · GB 30 day free trial: Just subscribed. Will review after 30 days.
  10. [R16] eFax® Plus-Pro-Protect 1/5 · US Beware: Company keeps credit card on file and continues to bill you after app is canceled
  11. [R2] eFax® Plus-Pro-Protect 5/5 · US I DK: Sent a fax, and had some issues. Reached out to customer support, they confirmed delivery and ensured my issues were taken care of. I had frustrations initially, never having used an e-fax service before but eFax is definitely my choice moving forward!
  12. [R26] eFax® Plus-Pro-Protect 1/5 · US Free Trial Didn’t Work: I was charged a monthly fee the same day I started the free trial. I want my money back…
  13. [R38] eFax® Plus-Pro-Protect 1/5 · US Beware: I signed up for a free trial and was immediately charged. Beware of this app
  14. [R42] eFax® Plus-Pro-Protect 1/5 · US Dishonest app: I don’t write bad reviews but this app ripped off lot of money without confirmation. On website it says 5 $ but it charged a lot and then failed to send fax. I feel bad for developers, but the sales guys are ripping off customers
  15. [R48] eFax® Plus-Pro-Protect 1/5 · US I signed up for the free trial and was charged immediately. Having issues with getting signed up!: Where’s the free trial?
  16. [R61] FAX from iPhone 1/5 · US False advertising: Not free after trial period
  17. [R63] FAX from iPhone 3/5 · US Not free: This app isn’t free not even to send one free trial facts. You have to go find a different app that actually is free.
  18. [R64] FAX from iPhone 1/5 · US not free anymore: money hungry with every single app
  19. [R66] FAX from iPhone 3/5 · US Misleading: As someone else commented, this is free to download but not free to send. Which defeats the entire purpose for many people who need to send a single fax.
  20. [R30] eFax® Plus-Pro-Protect 1/5 · US Shady billing!: Do not sign up for this junk! They have a shady billing system in which they even try to make you sign up for another e-fax type service instead of taking you to a cancellation page that you attempt to click on but won’t be successful. Once “canceled” don’t think you are out of the woods yet, nope because you WILL BE BILLED until the “billing cycle ends.” Good luck! Hope that helps
  21. [R36] eFax® Plus-Pro-Protect 1/5 · US Scam: Be careful and be prepared for the fact that you will not be able to unsubscribe. I have tried all the methods and so far it has not worked. The instructions for unsubscribe do not work, I wrote to the email - «unavailable» , I wrote to the support - «our team is currently not working». I will try to dispute the transaction with the bank...

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store