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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

eFax® Plus-Pro-Protect vs Genius Fax

eFax® Plus-Pro-Protect 4.7★ · Free to download 60
Winner Genius Fax
Genius Fax 4.9★ · Free + IAP 75

Genius Fax is generally preferred for its ease of use and pay-as-you-go model, while eFax® Plus-Pro-Protect is a more established service but faces significant criticism regarding billing and app functionality.

Full reviews: eFax® Plus-Pro-Protect · Genius Fax

Genius Fax offers a user-friendly experience and a flexible credit-based system, making it suitable for occasional use. eFax® Plus-Pro-Protect, despite its long history, struggles with app reliability and has numerous complaints about its billing practices and cancellation process.

Head to head

Features and Functionality tieR3R4R5R6
eFax® Plus-Pro-Protect eFax users report mixed experiences with app functionality, with some praising its ability to send and receive faxes flawlessly R5 and its convenience for small businesses R25. However, many users experience issues viewing faxes R3, faxes not loading R4, the app running slow R4, crashing , and being unable to attach documents . Some also note a lack of features like 'mark all as read' and problems with notifications R6.
Genius Fax Genius Fax users appreciate its ease of use for sending and receiving documents . It is praised for being fast and reliable for many . However, some users report faxes not going through , issues with receiving faxes , and problems with confirmation documents being corrupt . There are also complaints about not being able to send multiple pages or attach files .
Ease of Use edge: Genius FaxR1R8R10R14
eFax® Plus-Pro-Protect eFax users describe the app as easy to use and navigate for sending faxes R14. However, many report difficulty logging in R1, the app logging out constantly , and issues with saving or opening documents on iOS devices R8. Some also struggled with finding contacts after updates R10.
Genius Fax Genius Fax is widely praised for being user-friendly and easy to use . Users appreciate the convenience of sending and receiving faxes from anywhere . However, some users report long sending times R96 and issues with the app being unresponsive or stuck . One user noted a lack of an option to change their password .
Reliability tieR5R6R19R22
eFax® Plus-Pro-Protect eFax has mixed reliability reports. Some users state they never missed a fax and had no problems sending R5, with the service being dependable . Conversely, many users report faxes not sending R19, the app not working at all R22, or being unable to attach files . There are also complaints about not receiving notifications R6.
Genius Fax Genius Fax is considered reliable by many users who state it works well every time , does its job , and has never let them down over many years . However, a significant number of users report faxes failing to send or not being received . Some also mention issues with spam faxes .
Price and Value edge: Genius FaxR14R16R19R25
eFax® Plus-Pro-Protect eFax users find the service worth the money R14R25. However, there are numerous severe complaints about billing practices, including being charged immediately despite a free trial R26R38, deceptive pricing R42R46, and continued billing after cancellation R16R30R36R40. Some users also feel it's a waste of money when the app doesn't work R19.
Genius Fax Genius Fax is appreciated for its pay-per-page or credit-based system, allowing users to pay only for what they use R90R96. Users find it affordable and more economical than other options . However, some users find it too expensive, especially at $0.99 per page after purchasing a number R67R70. There are also complaints about being charged without successful faxes and credits expiring or being lost .
Customer Support edge: eFax® Plus-Pro-ProtectR2R13R30R36
eFax® Plus-Pro-Protect eFax users report positive experiences with customer support confirming delivery and resolving issues R2. However, a significant number of users complain about customer service being unable to assist with accounts or cancellations R13, being unresponsive R36, or providing irrelevant responses R40. The cancellation process itself is described as difficult and shady R30R36.
Genius Fax Genius Fax users report issues with support, including no way to contact them and no help received from the developer for problems like dropped pages . One user mentioned sending multiple messages without a response .
Pick eFax® Plus-Pro-Protect if

You need an established fax service and are comfortable navigating potential billing complexities, especially if you have had a long-standing account with them .

Pick Genius Fax if

You prefer a simple, pay-as-you-go model for occasional faxing needs, value a user-friendly interface, and are willing to manage potential issues with receiving faxes or slow sending times R90.

Evidence note: eFax® Plus-Pro-Protect has a substantial number of negative reviews, particularly concerning billing and cancellation, which heavily influenced its score. Genius Fax, while having a higher lifetime rating, still shows a notable number of recent negative reviews regarding reliability and support.

Frequently asked

Is eFax® Plus-Pro-Protect truly free?
eFax® Plus-Pro-Protect is free to download, but many users report being charged immediately upon signing up for a 'free trial' or experiencing deceptive pricing R26R38R42R46.
How does Genius Fax charge for its service?
Genius Fax operates on a Free + IAP model, allowing users to buy page credits and pay only for what they use, which is appreciated by many R90R96. However, some users find the cost of $0.99 per page after purchasing a number to be expensive R67R70.
Can I cancel my eFax® Plus-Pro-Protect subscription easily?
Many users report significant difficulty canceling their eFax® Plus-Pro-Protect subscription, describing the process as shady and leading to continued billing even after attempts to cancel R16R30R36R40.
Do these apps support international faxing?
eFax® Plus-Pro-Protect has reviews from UK residents indicating it is not UK supported and therefore useless for them R18R21. Genius Fax has a review from a user unable to fax to the Dominican Republic R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] eFax® Plus-Pro-Protect 3/5 · US Issues viewing faxes: I am receiving the fax but unfortunately I can’t open the faxes. I contacted customer service previously. The app is not functioning like it should.
  2. [R4] eFax® Plus-Pro-Protect 1/5 · US Jenna: Faxes don’t load, app runs slow
  3. [R5] eFax® Plus-Pro-Protect 5/5 · US 🔥🔥🔥🔥: A-1 Hotsauce! I never missed a fax and never had a problem sending a fax! Flawless💨
  4. [R6] eFax® Plus-Pro-Protect 3/5 · US Not Great So Far: I downloaded the app, logged in and sent 4 pages just to text it out. It said it would notify me once pages were sent, but in the interim… there was NO indication that the pages were transmitting. It took 20mins before I saw the fax in my Sent folder and I have yet to receive the “notification”. This is concerning as the primary reason I downloaded the app was to RECEIVE faxes, n
  5. [R1] eFax® Plus-Pro-Protect 1/5 · US Can’t login: Can’t login with the same username and password as on website
  6. [R8] eFax® Plus-Pro-Protect 4/5 · US It’s a pretty good app: It works pretty well, however on iPad or iPhone basically iOS, it has issues finding drives being able to save things where you want or open documents that are not in your recently access items. That’s why I gave it four in addition to all that it keeps wanting to close so if I can’t find your document an attachment, you minimize it and go to open up the attachment so it’s
  7. [R10] eFax® Plus-Pro-Protect 1/5 · US Lost contacts: Cannot find my contacts since this new upgrade!
  8. [R14] eFax® Plus-Pro-Protect 5/5 · US Easy to use: Really it's amazing, you can use it so easily, and the money you pay them totally worth.
  9. [R19] eFax® Plus-Pro-Protect 1/5 · US Waste of money: I would give zero stars if app would allow it. I needed to send a one page fax and after multiple attempts, it would not send and never gave a reason why it would not send. Ridiculous! Wasted money!
  10. [R22] eFax® Plus-Pro-Protect 1/5 · US Don't waste your money: This doesn't know work at all
  11. [R16] eFax® Plus-Pro-Protect 1/5 · US Beware: Company keeps credit card on file and continues to bill you after app is canceled
  12. [R25] eFax® Plus-Pro-Protect 5/5 · US Love this app: I didn’t realize that faxing was coming back around, especially in medical settings, and this app has been a lifesaver. Worth every penny.
  13. [R2] eFax® Plus-Pro-Protect 5/5 · US I DK: Sent a fax, and had some issues. Reached out to customer support, they confirmed delivery and ensured my issues were taken care of. I had frustrations initially, never having used an e-fax service before but eFax is definitely my choice moving forward!
  14. [R13] eFax® Plus-Pro-Protect 1/5 · US SCAM: Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card
  15. [R30] eFax® Plus-Pro-Protect 1/5 · US Shady billing!: Do not sign up for this junk! They have a shady billing system in which they even try to make you sign up for another e-fax type service instead of taking you to a cancellation page that you attempt to click on but won’t be successful. Once “canceled” don’t think you are out of the woods yet, nope because you WILL BE BILLED until the “billing cycle ends.” Good luck! Hope that helps
  16. [R36] eFax® Plus-Pro-Protect 1/5 · US Scam: Be careful and be prepared for the fact that you will not be able to unsubscribe. I have tried all the methods and so far it has not worked. The instructions for unsubscribe do not work, I wrote to the email - «unavailable» , I wrote to the support - «our team is currently not working». I will try to dispute the transaction with the bank...
  17. [R26] eFax® Plus-Pro-Protect 1/5 · US Free Trial Didn’t Work: I was charged a monthly fee the same day I started the free trial. I want my money back…
  18. [R38] eFax® Plus-Pro-Protect 1/5 · US Beware: I signed up for a free trial and was immediately charged. Beware of this app
  19. [R42] eFax® Plus-Pro-Protect 1/5 · US Dishonest app: I don’t write bad reviews but this app ripped off lot of money without confirmation. On website it says 5 $ but it charged a lot and then failed to send fax. I feel bad for developers, but the sales guys are ripping off customers
  20. [R46] eFax® Plus-Pro-Protect 1/5 · US Different price after viewing terms: If you don’t bother to read the terms and conditions document, you’d assume you’d pay $18.99 a month for the service. But if you do read the terms and click the sign-up button from that page, you’re asked to agree to a $50/month charge.
  21. [R67] Genius Fax 1/5 · US Too expensive: Costly to send pages
  22. [R70] Genius Fax 1/5 · US .99 per page after purchase of #: Purchased the phone number each Fax page is $.99 each you’re better off getting a service that cost more per month with unlimited fax pages
  23. [R90] Genius Fax 5/5 · US Awesome fax app.: So many “free” fax apps are NOT actually free! I signed up for yet another app that claimed to be free, only to find out it was $8.99 a week just to send one fax. I canceled it, and they still charged my card. It turned into a whole ordeal disputing the charge, but thankfully I finally won. When I needed to send another fax, I found this app that lets you buy page credits and p
  24. [R96] Genius Fax 4/5 · US Love that you can buy one fax: I like the fact you can buy one fax for .99, but it took 8 mins to send a cover sheet and 1 page. I was getting worried it wouldn’t work.
  25. [R40] eFax® Plus-Pro-Protect 1/5 · US BS APP fishing for $: I cancelled this app and they keep trying to charge me. I cancel and cancel and cancel and keep getting emails that I’m missing payments. They say they cancel your account but never actually do. When you respond to emails they respond with completely irrelevant things. I have had to change my card so that they can’t keep trying to charge me for an account I cancelled weeks ag
  26. [R18] eFax® Plus-Pro-Protect 3/5 · GB good for nothing: i gave it a 3 star as the app is a good idear but as a uk resident this app is totally useless can i ask the publiser 1 question Why put your app on the UK apple store if its not UK supported looking forward to the reply
  27. [R21] eFax® Plus-Pro-Protect 3/5 · GB Needs UK support: Good idea, but needs to support UK accounts otherwise it's useless.
  28. [R101] Genius Fax 1/5 · US Cant fax to the Dominican Republic Holy Sea office: Cant fax to the Dominican Republic Holy Sea office

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store