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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Planet Fitness vs Google Health (Fitbit)

Planet Fitness 4.9★ · Free to download 75
Winner Planet Fitness
Google Health (Fitbit) 4.5★ · Free + IAP 30

Planet Fitness is the better choice for gym-goers seeking a reliable app for gym access and basic workout guidance, while Google Health (Fitbit) is struggling with a recent transition that has alienated many long-time users.

Full reviews: Planet Fitness · Google Health (Fitbit)

Planet Fitness, despite some app glitches, is generally well-regarded for its gym facilities and provides a functional app for check-ins and basic workout videos. Google Health (Fitbit), however, has faced significant backlash and functionality issues since its transition from the original Fitbit app, leading to widespread user dissatisfaction.

Head to head

Features edge: Planet FitnessR4R9R23R35
Planet Fitness Planet Fitness offers features like gym check-in, workout videos for machines and free weights, and some activity tracking, though users desire more options for logging specific machine activities and a more accurate crowd meter R9R23R4. The Black Card Spa and ability to bring a friend are appreciated benefits R35.
Google Health (Fitbit) Google Health (Fitbit) aims to provide comprehensive health tracking, including sleep, exercise, and daily readiness, with an AI Coach feature . However, many users report a loss of features from the old Fitbit app, such as detailed food tracking, recipe creators, sleep animals, and badges .
Ease of Use edge: Planet FitnessR3R4R14R15
Planet Fitness The Planet Fitness app is generally seen as convenient for gym check-ins R14R23. However, some users find the app infuriating to navigate, with issues like slow loading, difficulty finding equipment information, and a lack of search functionality R3R4R15.
Google Health (Fitbit) Google Health (Fitbit) users widely report that the new app is not user-friendly, messy, and creates cognitive overload R51. Many find the interface poorly laid out and more complicated than the previous Fitbit app .
Reliability edge: Planet FitnessR1R3R4R6
Planet Fitness Planet Fitness users frequently report issues with the app not loading, being slow, or glitching, preventing them from checking into the gym R1R3. The crowd meter is also often cited as inaccurate R4R6R23.
Google Health (Fitbit) Google Health (Fitbit) is plagued with reliability issues, including slow loading, syncing problems, and inaccurate data tracking for sleep, heart rate, and exercise R57R59R61. Many users state the app is full of glitches and does not work properly .
Price/Value edge: Planet FitnessR1R12R16R18
Planet Fitness Planet Fitness is generally seen as a good value, with users appreciating the affordability and benefits like the Black Card Spa and ability to bring a friend R12R35. However, some users report deceptive billing practices and unexpected fees, particularly around membership cancellation R1R16R18R26.
Google Health (Fitbit) Google Health (Fitbit) offers a free app with in-app purchases, but users who purchased premium memberships or devices feel ripped off due to the app's poor functionality and loss of features . Many question the value of the premium features, especially the AI Coach, which is reported to be ineffective .
Support edge: Planet FitnessR1R8R11R21
Planet Fitness Reviews for Planet Fitness mention helpful and friendly staff at gym locations R8R11R21. However, the app itself is criticized for making membership cancellation difficult, often requiring in-person visits due to website errors R1R26.
Google Health (Fitbit) Google Health (Fitbit) users express frustration with the lack of effective support for the numerous bugs and syncing issues, often resorting to troubleshooting themselves without success . The AI Coach, intended as a support feature, is criticized for not executing requests correctly and giving misleading information .
Pick Planet Fitness if

You are a Planet Fitness gym member looking for a convenient way to check into the gym, access basic workout videos, and monitor gym crowd levels (with some caveats on accuracy) R14R23R9. You value a clean gym environment and friendly staff R8R11.

Pick Google Health (Fitbit) if

You are willing to navigate a new and currently problematic app interface for comprehensive health tracking, and are hopeful that Google will resolve the numerous bugs and functionality issues reported by users .

Evidence note: The reviews for Google Health (Fitbit) are overwhelmingly negative and recent, focusing heavily on the transition from the original Fitbit app and the resulting loss of functionality and bugs. This skews the perception significantly compared to its lifetime rating. Planet Fitness reviews are a mix of app-specific complaints and general gym experience feedback.

Frequently asked

What are the main issues with the Google Health (Fitbit) app?
The main issues with the Google Health (Fitbit) app include frequent syncing problems, inaccurate tracking of sleep, heart rate, and exercise, a non-user-friendly interface, and the removal of popular features like detailed food logging, recipe creators, sleep animals, and badges R51R57R59R61.
Is the Planet Fitness app reliable for checking gym crowd levels?
No, the Planet Fitness app's crowd meter is frequently reported by users as inaccurate, often showing low crowd levels even when the gym is packed R4R6R23.
Can I cancel my Planet Fitness membership through the app?
Users report significant difficulty canceling their Planet Fitness membership through the app or website, often encountering errors and being forced to cancel in person R1R26.

What reviewers actually said

Built only from these 110 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Planet Fitness 1/5 · US Not very good: New to PF. Figuring out the app is infuriating. There should be a search button on the home page that actually links you to all information about each piece of equipment. I can find no operator manuals for anything I have used to date. Also, all equipment locations should be able to be found without walking down the entire facility. I have never seen the real time crowd meter over
  2. [R9] Planet Fitness 3/5 · US Need more: The app is great for checking in and watching some videos for how to do different things like use the machines, free weights or just stretching. I love the idea of tracking your journey…. But there’s such limited options to add activities. I would’ve thought you’d at least be able to select the activities of the machines that are actually in the gym. There’s not even an option to add an
  3. [R23] Planet Fitness 4/5 · US Useful but not always accurate.: The app is useful for the sake of not needing to carry a card to check in @ the gym, but it’s not very accurate with the “crowd meter”, if almost never says anything over about 1/4 full even when the place is packed.
  4. [R35] Planet Fitness 5/5 · US Such a deal: Win in every way. I travel a lot and there’s a planet fitness everywhere! Clean, excellent equipment. Black Card Spa is a great feature! And bring a friend. Anytime.
  5. [R3] Planet Fitness 3/5 · US Horrible: It is extremely slow and won’t work or load 90% of the time
  6. [R14] Planet Fitness 5/5 · US Excellent: Convenient app with excellent features!
  7. [R15] Planet Fitness 3/5 · US honestly the app is terrible but the place is great: my app literally will not load how else am i supposed to check in especially as a teen with the summer pass.
  8. [R1] Planet Fitness 1/5 · US Membership: Doesn’t allow me to cancel my membership. Everytime I reload it says there’s an error.
  9. [R6] Planet Fitness 3/5 · US Could be better: I wish there was a scanner for each gym so we can see how the gym is formatee and we can know where we’re going. I’d also like to say that the crowd rate isn’t accurate most of the time, I wish we could be the ones to say whether it’s packed or not. Also the offers suck sometimes like they aren’t valid unless you’re a first time consumer of the company the offer belongs to. That’s
  10. [R12] Planet Fitness 3/5 · US Too many freaks: Planet Fitness is a joke, you get what you pay for.
  11. [R16] Planet Fitness 1/5 · US Might be deleting: I don’t appreciate how I haven’t had this app or a membership for 2 months yet and I’m already being charged a yearly fee, that’s dumb I don’t recommend this to anyone. And I want my money back because they already charge a late fee which is crazy cause if I’m late why go up on the price? That’s very inconsiderate of what’s coming to my bank account then proceed to charge an ext
  12. [R18] Planet Fitness 1/5 · US Brattleboro Planet Fitness: They claimed it was only one dollar for the first month and then didn’t tell me about all the extra fees and how they charge, I ended up getting charged almost $70 for “two months” of membership after only four weeks. Deceptive and dishonest.
  13. [R8] Planet Fitness 5/5 · US Force to every time: It’s in every location and they have been the best cleanest and more friendly ppl… every planet fitness I’ve been to
  14. [R11] Planet Fitness 5/5 · US Great environment: Clean and always helpful!
  15. [R21] Planet Fitness 5/5 · US Awesome gym: Glad they are up here in show low. Appreciate the cleanliness and customer service!
  16. [R51] Google Health (Fitbit) 1/5 · US Dislike the new app: The new app after switching from Fitbit to Google health is terrible. It is not user friendly. Go back to the old version!
  17. [R57] Google Health (Fitbit) 1/5 · US Bugged sleep duration: Many times it doesn’t register when I sleep and the daily sleep duration is not cumulative so it only shows one sleep episode when you sleep two or more times
  18. [R59] Google Health (Fitbit) 3/5 · US Frustrating changes: Not a fan of the new app changes. It’s painfully slow to load information but most importantly the heart rate log is wildly inaccurate. My heart rate on my device is much higher than what it shows on my daily chart. Sometimes by 20 points. I used to use this to track my heart rate for drs appointments but it’s no longer accurate. I’m assuming this also makes my calories burned
  19. [R61] Google Health (Fitbit) 4/5 · US Not as accurate as Fitbit app: The new Google Health app is not as accurate as the previous Fitbit app regarding exercise. It will log walks but if I lap swim it will not accurately log my data. I lam swam for an hour and it said I did light exercise for 1 minute. I hope the bugs get worked out quickly. I miss the Fitbit app.
  20. [R26] Planet Fitness 1/5 · US Can’t cancel: They are impossible to cancel. Website is always down, and then you have to go in person. Brutal

Synthesized from 110 recent App Store reviews · updated July 2026 · View on the App Store