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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zocdoc vs MDLIVE

Zocdoc 4.9★ · Free to download 75
Winner Zocdoc
MDLIVE 4.7★ · Free to download 65

Zocdoc is generally better for finding and booking in-person appointments, while MDLIVE excels in providing quick virtual care, especially for minor ailments.

Full reviews: Zocdoc · MDLIVE

Zocdoc offers a broad network for finding and scheduling various types of doctors, though users report issues with insurance accuracy and outdated listings R7R9R36. MDLIVE provides convenient telehealth services, but some users experience billing problems and app glitches R61R67.

Head to head

Features and Doctor Search edge: ZocdocR3R5R8R19
Zocdoc Zocdoc is praised for its ability to help users find and book doctors, view patient recommendations, and identify in-network providers R5R8R19. However, some users find search results irrelevant or too far away R3, and recent AI integration has been criticized for hindering search functionality .
MDLIVE MDLIVE is primarily for virtual visits, offering quick access to doctors for various needs, including therapy . Users appreciate the convenience for non-emergency situations and pediatric care .
Ease of Use tieR8R12R17R18
Zocdoc Many Zocdoc users find the app easy to use for booking, rescheduling, and canceling appointments R8R17. However, some report issues with logging in , data not syncing between the app and website R12, and a confusing pre-visit process with redundant forms R18.
MDLIVE MDLIVE is generally considered easy for video calls and virtual visits . However, users report difficulties with signing up , messaging doctors , and a persistent bug preventing profile switching for dependents . The app can also be buggy and slow to load .
Reliability and Accuracy tieR4R7R9R10
Zocdoc Zocdoc faces significant criticism for inaccurate insurance information, leading to unexpected out-of-network bills or canceled appointments R7R9R10. Users also report issues with incorrect doctor information, wrong specialties, non-existent locations, and appointments not being properly booked or communicated to providers R4.
MDLIVE MDLIVE users report issues with cancelled appointments without notification , long wait times despite advertised quick connections , and the app failing to provide prescriptions for existing medications R91. Some users also experienced account deactivation and being charged for missed appointments after changing insurance R61.
Price and Value tieR5R7R9R28
Zocdoc Zocdoc is free to download and helps users find in-network providers, which is appreciated R5. However, the frequent inaccuracy of insurance information can lead to unexpected out-of-pocket costs and bills R7R9R36R50. Some also criticize the high cost of telehealth visits found through the platform R28.
MDLIVE MDLIVE is free to download and often covered by insurance with a $0 copay, which users find valuable R76. However, there are numerous complaints about billing issues, including being charged for services not delivered, double billing, or failure to bill insurance, leading to unexpected charges R61R67R75.
Support edge: ZocdocR14R36R67R69
Zocdoc Zocdoc reviews do not provide specific details on customer support interactions, though issues like incorrect provider information are reported to be met with general responses like 'we'll look into it' R36. One positive review mentions a Zocdoc dentist reaching out to reschedule an appointment R14.
MDLIVE MDLIVE's backend support is a major pain point. Users report difficulty resolving billing issues, with support promising corrections but not delivering R67. There are complaints about being hung up on R93, generic email responses R69, and a lack of support for account glitches . Some users found it difficult to get a nurse or doctor to call back without paying again .
Pick Zocdoc if

You need to find and book in-person appointments with a wide range of specialists and are willing to double-check insurance information directly with the provider R5R8.

Pick MDLIVE if

You need quick virtual care for non-emergency medical or mental health issues, especially if your insurance covers telehealth with a low or no copay R76.

Evidence note: MDLIVE's reviews are heavily skewed towards recent negative experiences, particularly concerning billing and app functionality, despite a high lifetime rating. Zocdoc also has significant recent negative feedback regarding insurance accuracy and AI search.

Frequently asked

Does Zocdoc accurately show in-network doctors?
Many Zocdoc users report that the app frequently shows doctors as 'in-network' when they are not, leading to canceled appointments or unexpected out-of-network bills R7R9R36R50.
Can MDLIVE help with prescriptions?
MDLIVE can provide prescriptions for various conditions during virtual visits R76R106R110, but some users have reported issues with not receiving prescriptions they expected, even for existing medications R91.
Are there issues with MDLIVE billing?
Yes, several MDLIVE users have reported significant billing issues, including being charged for services not delivered, double billing, or the company failing to submit claims to insurance, leading to unexpected charges R61R67R75R93.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Zocdoc 3/5 · US Irrelevant results: The app keeps giving me only psychiatrists when I look for pain management. So far this has only happened with pain management, and of course none of the results are relevant. I also can never actually find relevant doctors in my area, and instead seem to be several hours away. As someone with chronic illnesses and anxiety around doctors, the app really has not been helpful f
  2. [R5] Zocdoc 5/5 · US Phenomenal app!: What a relief it is to have an app like this available at our fingertips. With a simple picture of your health insurance, it immediately lets you know who’s in your network! Then you get a list of doctors along with patient recommendations and locations so you can easily book your own appointment! How brilliant… you don’t even need to phone the doctors! It couldn’t be simpler:)!
  3. [R8] Zocdoc 5/5 · US Awesome and Easy Platform: I love using ZocDoc. Been using for at least 10 years. Easy to book reschedule and cancel appointments and I always find exactly who I’m looking for! Also I appreciate the checklist of providers I SHOULD be seeing lol.
  4. [R19] Zocdoc 5/5 · US Very useful and easy: This app is very easy to find highly rated doctors and to schedule appointments.
  5. [R12] Zocdoc 3/5 · US Ecosystem sucks: My data from website doesn’t show in app - book next appointment with the same doctor is a little tricky..
  6. [R17] Zocdoc 5/5 · US Easy to book and use: Great
  7. [R18] Zocdoc 1/5 · US Brainstorm more ways to make form upload and insurance upload more difficult: I’m half convinced the product team sits in a room and thinks about new novel ways to make the pre visit process even more difficult. Crazy idea but try using your own product every once in a a awhile
  8. [R4] Zocdoc 1/5 · US Wrong phone number: I needed to cancel the appointment and trying to call the office and the phone number that Zocdoc provided was wrong.
  9. [R7] Zocdoc 2/5 · US Medicaid: So I was initially very happy with this app had all my doctors and everything. Then MY doctors started not accepting Medicaid so I needed to switch. I have attempted to make 34 doctors appointments that all were ‘in network’ just to get them cancelled on me because they are NOT in fact IN network. Please update the system or check with providers MORE on their insurance policy.
  10. [R9] Zocdoc 3/5 · US If you want to constantly book appointments and find out they don’t actually take your insurance: …use Zocdoc! It happens id say 70% of the time that I book appointments through Zocdoc. I’m either called by the doctors office, or like today, actually showed up to find out. Pretty fed up at this point.
  11. [R10] Zocdoc 1/5 · US Docs not in network: Will say a doctor is in network but they aren’t.
  12. [R28] Zocdoc 1/5 · US Just another part of broken US healthcare: $285 for a 10 minute telehealth visit? How can I know the price of a gallon of gas that is taxed by multiple parties ahead of time. But any very basic health care, it's Who knows! Zocdoc allows you to find an overpriced telehealth option.
  13. [R14] Zocdoc 5/5 · US Help is on the way: One of zodiac Dentist made a mistake and scheduling appointment appointments for the day he was off was nice enough to reach out and give me an alternative appointment time with a different Dentist
  14. [R36] Zocdoc 1/5 · US Bad info about in-network: Used to be great. Now the last 3 times (separate doctors) I used it the providers said in-network but when the bill comes it’s out of network. Pretty big issue when you’re billed hundreds of dollars. I’ve reported those providers and the response is “we’ll look into it 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️” Yeah, not taking my chances anymore.
  15. [R67] MDLIVE 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
  16. [R69] MDLIVE 1/5 · US 1 Star: Negligent Patient Abandonment and Broken Infrastructure: UPDATE: The formal complaints with the State Medical Board and the California Attorney General have been officially filed. I will not be emailing a generic inbox to "tell you more" about a medical emergency because you already have the system logs. Your compliance department can explain the ghost-billing and platform failures directl
  17. [R50] Zocdoc 1/5 · US Misleading Insurance Network Listings: Zocdoc seriously needs to improve the accuracy of its insurance network listings. I booked a preventive annual physical specifically because the provider was labeled as in-network for my BCBSIL plan. After the appointment, I received an out-of-network bill because the provider apparently did not accept my specific BlueHPN network. If Zocdoc is going to mark
  18. [R76] MDLIVE 5/5 · US Great experience: I had a bad sunburn and didn’t feel like going to Urgent Care and with a $0 copay this was the best option. My pain medications were called in and ready in an hour so I could start to feeling better right away. The doctor was friendly and gave me good tips on what to do and didn’t make me feel bad for not wearing enough sunscreen!
  19. [R91] MDLIVE 1/5 · US Fraud company: I had a very frustrating and disappointing experience with MDLIVE. I used the app specifically to get a prescription for a medication that I have already been taking regularly. I followed all the steps in the system, selected that I needed a prescription, entered the exact medication, and provided my usage history. Based on this process and the options clearly stating “prescription,
  20. [R106] MDLIVE 5/5 · US Quick and simple: Quick response to my virtual visit. Had a sinus infection and the doctor was straight to the point and knowledgeable. Sent in an antibiotic after throughly going through my history and allergies. 10/10 recommend!
  21. [R110] MDLIVE 5/5 · US Love it: They are always there to help and listen when you are not feeling the best and get your medications sent right away to your nearest pharmacy.
  22. [R61] MDLIVE 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
  23. [R75] MDLIVE 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
  24. [R93] MDLIVE 1/5 · US FRAUD: they charged me twice and hung up on both calls

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store