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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zocdoc vs Teladoc Health

Zocdoc 4.9★ · Free to download 70
Winner Zocdoc
Teladoc Health 4.8★ · Free to download 60

Zocdoc is better for finding and booking in-person appointments with a wider selection of specialists, while Teladoc Health excels in quick, convenient virtual consultations for immediate, less complex medical needs.

Full reviews: Zocdoc · Teladoc Health

Zocdoc offers a robust platform for finding and booking local doctors, though it struggles with insurance accuracy and app functionality. Teladoc Health provides convenient telehealth services, but its app is plagued by glitches and some users question the quality of care.

Head to head

Finding and Booking Appointments edge: ZocdocR3R5R8R19
Zocdoc Zocdoc is praised for making it easy to find highly-rated doctors, view patient recommendations, and book appointments directly without needing to call offices R5R8R19. Users appreciate the ability to filter by insurance and location, though some report issues with irrelevant results or doctors being far away R3.
Teladoc Health Teladoc Health allows for quick, same-day virtual appointments, often within minutes, which users find incredibly convenient for urgent needs . However, the app itself frequently glitches, making it difficult to schedule or attend visits R82.
Insurance and Billing Accuracy tieR7R9R10R30
Zocdoc Many Zocdoc users report significant issues with insurance accuracy, where doctors listed as 'in-network' turn out not to be, leading to unexpected out-of-network bills or cancelled appointments R7R9R10R30.
Teladoc Health Teladoc Health users occasionally face billing surprises, such as being charged for services that were advertised as free or covered by insurance . Some also report issues with prescriptions requiring prior authorization .
App Reliability and User Experience edge: ZocdocR3R4R5R12
Zocdoc Zocdoc's app is generally considered easy to use for booking R5, but recent updates, particularly the integration of AI search, have caused frustration, leading to irrelevant results, difficulty with filters, and login issues R3R12. Some users also report problems with appointment cancellations or incorrect information R4R13R15R16.
Teladoc Health Teladoc Health's app is frequently described as glitchy, freezing, and unreliable, with users experiencing constant error messages, difficulty logging in, and issues saving medical history or tracking food R61R64.
Quality of Care and Provider Experience tieR13R15R16R21
Zocdoc Zocdoc users report finding excellent, professional, and caring providers R21. However, some experiences include wrong appointment types, cancellations, or being sent to incorrect locations R13R15R16.
Teladoc Health Teladoc Health receives praise for knowledgeable, patient, and professional providers who offer quick and effective care R74. Conversely, some users report unprofessional providers, incorrect prescriptions, or a lack of helpful medical advice R67R79R85.
Pick Zocdoc if

You need to find and book in-person appointments with a specific type of local doctor or specialist and value a wide selection of providers R5R8R19. You are willing to double-check insurance information directly with the provider's office to avoid billing issues R7R9R36.

Pick Teladoc Health if

You need quick, on-demand virtual consultations for minor ailments or prescription refills and prioritize speed and convenience over a perfect app experience . You are comfortable with potential app glitches and a slightly higher chance of varied provider quality R82.

Evidence note: Both apps are free to download, so there isn't a free-vs-paid asymmetry. Zocdoc's recent negative reviews often highlight issues with new AI features and insurance accuracy, while Teladoc Health's negative reviews consistently point to app instability and occasional poor provider experiences.

Frequently asked

Is Zocdoc reliable for finding in-network doctors?
While Zocdoc aims to show in-network providers, many users report that doctors listed as in-network on the app are not actually in-network with their specific insurance plan, leading to cancellations or unexpected bills R7R9R10R36.
Does Teladoc Health's app work well?
Teladoc Health's app is frequently described as glitchy, freezing, and unreliable, with users experiencing constant error messages, difficulty logging in, and issues saving medical history or tracking food R61R64R72R82.
Can I trust the doctors on Teladoc Health?
Users report a mixed experience with Teladoc Health doctors; many praise providers as knowledgeable, patient, and professional R74, but others have encountered unprofessional behavior, incorrect prescriptions, or a lack of helpful medical advice R67R79R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Zocdoc 3/5 · US Irrelevant results: The app keeps giving me only psychiatrists when I look for pain management. So far this has only happened with pain management, and of course none of the results are relevant. I also can never actually find relevant doctors in my area, and instead seem to be several hours away. As someone with chronic illnesses and anxiety around doctors, the app really has not been helpful f
  2. [R5] Zocdoc 5/5 · US Phenomenal app!: What a relief it is to have an app like this available at our fingertips. With a simple picture of your health insurance, it immediately lets you know who’s in your network! Then you get a list of doctors along with patient recommendations and locations so you can easily book your own appointment! How brilliant… you don’t even need to phone the doctors! It couldn’t be simpler:)!
  3. [R8] Zocdoc 5/5 · US Awesome and Easy Platform: I love using ZocDoc. Been using for at least 10 years. Easy to book reschedule and cancel appointments and I always find exactly who I’m looking for! Also I appreciate the checklist of providers I SHOULD be seeing lol.
  4. [R19] Zocdoc 5/5 · US Very useful and easy: This app is very easy to find highly rated doctors and to schedule appointments.
  5. [R7] Zocdoc 2/5 · US Medicaid: So I was initially very happy with this app had all my doctors and everything. Then MY doctors started not accepting Medicaid so I needed to switch. I have attempted to make 34 doctors appointments that all were ‘in network’ just to get them cancelled on me because they are NOT in fact IN network. Please update the system or check with providers MORE on their insurance policy.
  6. [R9] Zocdoc 3/5 · US If you want to constantly book appointments and find out they don’t actually take your insurance: …use Zocdoc! It happens id say 70% of the time that I book appointments through Zocdoc. I’m either called by the doctors office, or like today, actually showed up to find out. Pretty fed up at this point.
  7. [R10] Zocdoc 1/5 · US Docs not in network: Will say a doctor is in network but they aren’t.
  8. [R30] Zocdoc 1/5 · US Unreliable app: Dentist that the app shows that’s in network with my insurance telling me they are not in network with my insurance unreliable app already
  9. [R4] Zocdoc 1/5 · US Wrong phone number: I needed to cancel the appointment and trying to call the office and the phone number that Zocdoc provided was wrong.
  10. [R12] Zocdoc 3/5 · US Ecosystem sucks: My data from website doesn’t show in app - book next appointment with the same doctor is a little tricky..
  11. [R13] Zocdoc 1/5 · US got sent to an abandoned building then charged $100 for “missing my appointment”: apparently there was “nothing the provider could do about that” and “it was the app”
  12. [R15] Zocdoc 3/5 · US eh: It was easy to book and get set up but i booked an sti check and got a physical instead. so annoyed.
  13. [R16] Zocdoc 1/5 · US Wasted my time and provider’s time never again: I booked an appointment with a specific cosmetic dentist, they sent multiple texts and emails having me confirm my appointment with this specific dentist, I arrive and the dentist does not even work on that day and the office has no idea that I had selected a cosmetic consult on Zocdoc. Wasted two hours of my time, the provider’s time, and many tears
  14. [R21] Zocdoc 5/5 · US Sarah Ahlers: Kyle Roth Is The Best Doctor Ever 🤗
  15. [R36] Zocdoc 1/5 · US Bad info about in-network: Used to be great. Now the last 3 times (separate doctors) I used it the providers said in-network but when the bill comes it’s out of network. Pretty big issue when you’re billed hundreds of dollars. I’ve reported those providers and the response is “we’ll look into it 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️” Yeah, not taking my chances anymore.
  16. [R61] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  17. [R64] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  18. [R72] Teladoc Health 3/5 · US I love the App, but…: I like the potential for this to be a great App. However, almost daily the App stalls out, and I have to turn off my IPhone completely to try to restart the App. Sometimes this works and at other times it’s a non starter. I also run into problems trying to enter data to track my food intake. I get the following messages: (1) Oops, something went wrong; followed by (2) we’
  19. [R82] Teladoc Health 2/5 · US this app is HORRIBLE: this app is absolutely a nightmare. It is the glitches thing I’ve ever used. It’s always freezing. I get error messages when I try to do important things sometimes I can’t see my provider. Sometimes the provider can’t see me and you would think with all these updates that it would change, but it doesn’t. Unfortunately, I do have to use this app, but it is a very dreadful expe
  20. [R67] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
  21. [R74] Teladoc Health 5/5 · US Excellent care: This was a great telehealth visit. The provider was kind, patient, and really took the time to listen to my concerns. I never felt rushed, and everything was explained clearly. I truly felt cared for and would highly recommend this provider. Five stars!
  22. [R79] Teladoc Health 1/5 · US Wrong Prescription: Called 4 hours ago still not fixed, doctor sent over wrong prescription!!!!
  23. [R85] Teladoc Health 1/5 · US Unprofessional.: Not worth the time or money. Practitioner was unprofessional. Pretty much hung up on me.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store