Zocdoc vs Doctor On Demand

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] Zocdoc 5/5 · US Phenomenal app!: What a relief it is to have an app like this available at our fingertips. With a simple picture of your health insurance, it immediately lets you know who’s in your network! Then you get a list of doctors along with patient recommendations and locations so you can easily book your own appointment! How brilliant… you don’t even need to phone the doctors! It couldn’t be simpler:)!
2. [R37] Zocdoc 5/5 · US So Helpful!: So glad I saw the ad on IG for ZocDoc. So easy to find providers in network with your insurance and super helpful to book appointment right through the app. You can add your insurance and it will pull up active in network providers. Very easy and convenient to use. Has definitely helped me stay on top of my health and appointments.
3. [R62] Doctor On Demand 5/5 · US Life saver!!!: As a mom of three, having this service available from the comfort of our home is absolutely amazing! I pay the same small copay as I would to go to a normal doctor visit . The closest urgent care is 40 minutes away and no telling how long I’d sit in a waiting room to be treated. To be able to get home after work and get myself and my kids treated immediately is phenomenal! I cannot
4. [R68] Doctor On Demand 5/5 · US Dr Matthew Walton: Dr. Walton was professional and personable. he understood my symptoms and thoroughly explained my diagnosis. I am thankful for his insight and timely assistance. I feel that I will be able to breathe through my nose soon!
5. [R12] Zocdoc 3/5 · US Ecosystem sucks: My data from website doesn’t show in app - book next appointment with the same doctor is a little tricky..
6. [R60] Zocdoc 1/5 · US So far pointless: I’ve heard the height and so far this app does not live up to it. I’ve just wasted an hour trying to find a gastroenterologist to do a colonoscopy. I’m on Medicare and I cannot find a way to filter gastroenterologist who do colonoscopies on Medicare. This app is complicated. Hard to maneuver. And it definitely does not live up to the hype.
7. [R88] Doctor On Demand 4/5 · US Service exceptional. App needs work.: The virtual on demand service for urgent care needs is amazing. I’ve also used the therapy service. Everyone I have seen has been pleasant and caring. I love that my insurance covers my visits. The interface of the app is great. It’s intuitive, super easy to use, and fast to set up an appointment. The only negative is that once I’m in the live video appointmen
8. [R117] Doctor On Demand 1/5 · US It’s a good app when the the technology works.: Pros -quick Cons Tech cliches and double billing. App doesn’t always work. We put our insurance in there so it’s a covered benefit for us. So on a good day we can get advice: help. On a bad day we have to take our business elsewhere.
9. [R9] Zocdoc 3/5 · US If you want to constantly book appointments and find out they don’t actually take your insurance: …use Zocdoc! It happens id say 70% of the time that I book appointments through Zocdoc. I’m either called by the doctors office, or like today, actually showed up to find out. Pretty fed up at this point.
10. [R50] Zocdoc 1/5 · US Misleading Insurance Network Listings: Zocdoc seriously needs to improve the accuracy of its insurance network listings. I booked a preventive annual physical specifically because the provider was labeled as in-network for my BCBSIL plan. After the appointment, I received an out-of-network bill because the provider apparently did not accept my specific BlueHPN network. If Zocdoc is going to mark
11. [R70] Doctor On Demand 1/5 · US Convenient but unreliable: I used this app for convenience. The visit was quick and pretty efficient at first. Then my pharmacy didn’t receive my prescription until 13 hrs. It was closed by the time went to pick up my prescription. Once I tried to pick it up, it wasn’t ready due to the provider’s incomplete order. I’m now waiting for response. I understand they have 24 hrs to respond and send info
12. [R107] Doctor On Demand 1/5 · US Terrible service: Had an urgent care need and was refused service due to a clerical error in the app. I was told to reschedule, but could not get another appointment for the rest of the day. I really needed it that day so I had to go somewhere else. I put in a refund request and was officially denied about a year later after I had to follow up many different times and was told on multiple occasio
13. [R28] Zocdoc 1/5 · US Just another part of broken US healthcare: $285 for a 10 minute telehealth visit? How can I know the price of a gallon of gas that is taxed by multiple parties ahead of time. But any very basic health care, it's Who knows! Zocdoc allows you to find an overpriced telehealth option.
14. [R61] Doctor On Demand 1/5 · US Don’t fall for this scam: Just like every healthcare service, they’re just here to take your money. Don’t fall for the misleading advertisements on the app such as “no cost” or “covered by your insurance.” Also, most visits last less than 2 minutes and leave you with no help and a massive bill. Go see a real doctor, not some outsourced medical provider who barely speaks English.
15. [R80] Doctor On Demand 5/5 · US 5 stars, every single time: This service is worth every penny. I have insurance not accepted, and I still just pay for the service. Hina was awesome, ever time they are awesome. So grateful for this service.
16. [R64] Doctor On Demand 1/5 · US Bad: The customer service is a joke. They take weeks to reply. Literally. For a medical app, that's pathetic. Also, while I have my insurance info entered, the app won't let me book a mental health appointment because I'm not covered. But, I pay out-of-pocket for those anyway, so why doesn't it let me do that? I have to delete my insurance information to make a Mental health appointment and then a
17. [R115] Doctor On Demand 1/5 · US Terrible customer service: I can never get ahold of customer service and if I do it’s 2-3 days. I messaged them that I had a hard time with the app to cancel an appointment. I messaged them 24 hours before the appointment and they still charged me $120 late fee! Read the reviews!! They are bad
18. [R113] Doctor On Demand 2/5 · US Dr. Is great, service is not: I absolutely love my doctor that I found through this app. He is very kind and very knowledgeable. The customer support team on the other hand is not. It routinely takes them weeks to respond to a message if they respond at all. I have a support message that is still unanswered from when I downloaded the app almost 4 months ago
19. [R66] Doctor On Demand 3/5 · US The Good and Bad: I love using the services provided on doctor on demand. Its convenient, fast and efficient. I think the doctors do a marvelous job. What I don’t like is the care team response time. It says a response will be between 24 - 48 hours but I have a message that was never responded to weeks ago. Now I need a document and cant get someone to respond. Im on day three of waiting and not
20. [R82] Doctor On Demand 5/5 · US Great experience: First time using the service and needed a virtual doctor asap for an earache. The setup was easy, finding and booking a doctor was easy, the doctor was on time and thoroughly addressed my symptoms and prescribed a treatment. Total time was 7 minutes and felt completely satisfied with the service.