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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hollister Co. vs AE + Aerie

Hollister Co. 4.9★ · Free to download 65
Winner AE + Aerie
AE + Aerie 4.9★ · Free to download 70

AE + Aerie has a slight edge over Hollister Co. due to more consistent app functionality and better customer service, despite both apps facing similar issues with inventory and shipping.

Full reviews: Hollister Co. · AE + Aerie

Both Hollister Co. and AE + Aerie apps offer shopping for their respective brands, but users report frequent technical issues, slow loading, and out-of-stock items across both. AE + Aerie appears to have a slightly more reliable app experience and better customer service, while Hollister Co. struggles with login problems and shipping delays.

Head to head

App Functionality & Reliability edge: AE + AerieR1R4R7R19
Hollister Co. Many Hollister Co. users report significant issues with the app, including slow loading times, pictures not showing, pages not loading, and general glitchiness R4R19R25R28. Login problems are particularly frustrating, with users unable to sign in, reset passwords, or experiencing errors R1. Some users also report the app crashing during promotions or requiring iOS updates that are too recent for their devices R7.
AE + Aerie AE + Aerie users also experience app functionality issues, such as slow performance, sign-in screens not loading, and the app not opening at all for some . Problems with payment processing and items appearing out of stock during checkout are also noted . However, some users find the app easy to navigate and use for shopping and ordering .
Inventory & Product Availability tieR6R12R33R37
Hollister Co. Hollister Co. users frequently complain about items being out of stock, especially popular or smaller sizes R6R12R33. New releases are sometimes found on clearance and out of size quickly R37.
AE + Aerie AE + Aerie also faces criticism for items being consistently out of stock, particularly larger sizes and popular styles . Users express frustration that items appear available but are then shown as out of stock during checkout .
Shipping & Order Fulfillment edge: AE + AerieR13R18R34R42
Hollister Co. Hollister Co. users report significant issues with shipping, including long delays, packages being lost, and inaccurate tracking information R13R18R34R42. Some users have waited nearly two months for orders R13.
AE + Aerie AE + Aerie users also experience shipping problems, such as orders being sent to the wrong address due to Apple Pay integration issues, and estimated shipping dates being incorrect . However, some users report purchases arriving on time .
Customer Service & Returns edge: AE + AerieR16R25R44R58
Hollister Co. Hollister Co. users find it difficult to contact customer service or process returns through the app, with pages not loading R16R25R58. One user reported a lost package and felt the company did not care R44.
AE + Aerie AE + Aerie customer service receives mixed reviews; some users find agents super nice and helpful , while others report long wait times, being transferred multiple times, and unhelpful responses regarding gift cards or price matching . Returns are generally described as easy .
Product Quality & Value edge: AE + AerieR1R2R21R35
Hollister Co. Hollister Co. receives mixed reviews on product quality. Some users praise the amazing quality, comfort, and durability of the clothes R2R35R47, while others feel the quality is low for the price and question if it's 'fast fashion' R1R21.
AE + Aerie AE + Aerie is generally praised for its product quality, especially denim and Aerie items, with users calling them the best quality and comfortable . Users also appreciate the deals and coupons available .
Pick Hollister Co. if

You are a loyal Hollister Co. shopper who values their specific style and deals, and are willing to tolerate potential app glitches and shipping delays .

Pick AE + Aerie if

You prioritize reliable app functionality, good customer service for returns, and consistently high-quality clothing, especially denim and Aerie products .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are skewed negative, highlighting common issues like app glitches, inventory problems, and shipping delays. The free-to-download nature means many negative reviews stem from friction points with the shopping experience rather than a paid service.

Frequently asked

Which app has better clothes quality?
AE + Aerie generally receives more consistent praise for its clothing quality, particularly for its denim and Aerie products, which users describe as comfortable and durable . Hollister Co. has mixed reviews, with some users loving the quality R2R47 and others questioning it for the price R1R21.
Are there issues with international shopping for these apps?
Yes, both apps have significant issues for international users, particularly in the UK. Hollister Co. users in the UK report problems with setting their location to the United Kingdom and the app crashing R27. AE + Aerie users in the UK also cannot shop on the app due to it being in US dollars and lacking UK support or country options R75R78R81.
Which app is easier to use for shopping?
AE + Aerie is generally described as easy to navigate, with users appreciating its simplicity for shopping, ordering, and checking out . Hollister Co. users, however, frequently report slow loading, glitches, and pages not showing correctly, making the shopping experience frustrating R4R19R25R28.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Hollister Co. 1/5 · US Fast fashion and bad login: I just found out Hollister is fast fashion which is basically Loy quality clothes and exploration of people in the east who work with low wages and extremely poor working conditions and second the login for this app sucks when you forget your password they email u a temporary password and it usually doesn’t for me at least
  2. [R4] Hollister Co. 2/5 · US review: app loads very slowly. none of the pictures are showing and i can’t see anything but the title if the item.
  3. [R7] Hollister Co. 1/5 · US iOS 18 required now?? Really?: I don’t understand why I have to update my phone to use this app.
  4. [R19] Hollister Co. 1/5 · US super glitchy: this app is laggy and glitchy and takes forever to add something into the cart ir search the item up
  5. [R6] Hollister Co. 3/5 · US Wish you had more items in stock: Seems as though the cute items online are never in stock
  6. [R12] Hollister Co. 3/5 · US never in stock: always upping the prices but never putting stuff back in stock.
  7. [R33] Hollister Co. 3/5 · GB Amazing store BUT: I absolutely love hollister, quality is amazing and same with the shipping. Now, I know this isn’t the apps fault but what is it with the stock? Things go out of stock in less than two days!! I’m a size xxs small and there never anything left. No chance to get the money to buy stuff when it immediately sells out.
  8. [R37] Hollister Co. 1/5 · US Your Doing to Much: Hollister, why is it that an item is no longer in shelf when it’s only been a few weeks. Especially new releases? I often find new drops on the clearance not even a month later and I think that’s crazy. Not everyone can drop 28 dollars on a shirt once it gets released and it’s very frustrating when I save money to buy a shirt only for it to be on clearance and out of my size li
  9. [R13] Hollister Co. 1/5 · US WHERE IS MY ORDER???: I order almost 2 months ago and my delivery still isnt here!!!! if it doesnt show up i want a refund!! this is outrageous service its not letting me contact Hollister WHERE IS MY PACKAGE!!??? Its been in “transit” FOR ABOUT 2 MONTHS i will be suing if my package doesn’t come in the next week!
  10. [R18] Hollister Co. 3/5 · US Shipping: I ordered my package, it said it would be delivered by a certain date. It was passed the date stated and a few days later it still said it would be delivered by the original date. The tracking updates stopped appearing and my parcel was delivered weeks later than anticipated.
  11. [R34] Hollister Co. 1/5 · US never got order: ordered my order on may 25th now june 20th said it would be delivered june 2nd dont buy on app
  12. [R42] Hollister Co. 1/5 · US Great quality but shipping…..: Great quality clothing but shipping can blow.
  13. [R16] Hollister Co. 1/5 · US Terrible app: Doesn’t load to make a return or get to customer service. I’ve been trying for weeks. Extremely frustrated.
  14. [R25] Hollister Co. 1/5 · US Not great: Half the time the pages don’t load and I can’t complete an order or a return.
  15. [R44] Hollister Co. 1/5 · US We don’t MATTER: Company feels that consumers or customers don’t matter they lost my package as of June 2 here it is the ninth and they’re saying if I’m approved they will give me a new package but only if it’s approved when FedEx and Hollister never sent me a package because it was lost by FedEx since June 2. This company feels that we don’t matter because they have too many customers to be worri
  16. [R58] Hollister Co. 1/5 · US If I could I’d give a zero.: Literally horrible, the returns are absolutely a nightmare NEVER order from here
  17. [R2] Hollister Co. 5/5 · US love holister: amazing quality of clothes
  18. [R21] Hollister Co. 3/5 · US Not the best: As usual of any brand they want money but I just recommend not to download any apps for brands. Hollister keeps pestering to me about clothes and rewards and I do like the clothes I bought but I don’t feel that it’s high quality enough to justify the price.
  19. [R35] Hollister Co. 5/5 · US Best deal, best quality: I also come here first for school shopping for kids in need!
  20. [R47] Hollister Co. 5/5 · US I’m so Hollister!: I love shopping here. I brought two shirts and two pairs of pants. They are comfortable to wear. They don’t fade when washed and they do not stretch out of place. Thank you for having such fine clothing. No matter how many times I wear them they still feel like they’re new.
  21. [R27] Hollister Co. 3/5 · GB Location issues: Won’t let me put my location into the United Kingdom only the us this is sad. Okay otherwise tho because it crashes like every other month which isn’t good but layout is good and aesthetics and easy to find what you need
  22. [R75] AE + Aerie 3/5 · GB In US dollars: What's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it
  23. [R78] AE + Aerie 3/5 · GB Not uk supported: Great app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO.
  24. [R81] AE + Aerie 3/5 · GB Ok: Love this shop, but UK vers of app?
  25. [R28] Hollister Co. 1/5 · US slow browsing: the apps is so slow

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store