Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hollister Co. vs Macy's

Hollister Co. 4.9★ · Free to download 65
Winner Macy's
Macy's 4.9★ · Free to download 70

Macy's has a slight edge over Hollister Co. due to its broader product range and generally more stable app performance, despite some recent glitches.

Full reviews: Hollister Co. · Macy's

Hollister Co. is praised for its clothing quality and deals, but struggles with app performance, stock issues, and shipping delays. Macy's offers a wider variety of quality products and deals, though its app also faces performance issues and customer service complaints.

Head to head

App Performance & Ease of Use tieR4R7R8R16
Hollister Co. Hollister Co. users frequently report slow loading, glitches, crashes, and difficulty with core functions like logging in, making returns, or adding items to the cart R4R16. Some users also complain about the app requiring iOS updates or not displaying correctly R7. However, a few users find the app organized and easy to navigate R8.
Macy's Macy's app users also experience significant performance issues, including freezing, inability to sort or filter items, and problems completing purchases . There are complaints about the app's cluttered interface and display issues on iPads R70R85. Despite these issues, many users find the app easy to use and navigate .
Product Quality & Selection edge: Macy'sR1R2R6R9
Hollister Co. Hollister Co. receives mixed reviews on product quality; some users praise it as amazing and high quality R2R35, while others feel it's low quality or not worth the price R1R21. A recurring issue is the lack of stock for popular items, especially smaller sizes, and limited options compared to physical stores R6R9.
Macy's Macy's is consistently praised for its quality clothing, housewares, and other items, with many users highlighting it as a go-to for quality pieces and brands . Users appreciate the variety of styles and sizes available .
Shipping & Returns tieR13R18R34R42
Hollister Co. Hollister Co. users frequently report significant shipping delays, packages being lost, and difficulty contacting customer service for these issues R13R18R34R42. Returns are also described as a nightmare .
Macy's Macy's shipping is criticized for being slow and expensive, with some users experiencing lost packages or orders being canceled without explanation R73. The return policy is also a point of frustration for some R73.
Price & Value edge: Macy'sR9R11R21R35
Hollister Co. Hollister Co. is seen as expensive by some users, who question if the quality justifies the price R9R21. However, others appreciate the deals and discounts available through the app R11R35.
Macy's Macy's is generally perceived as offering good value, with users frequently mentioning great prices, deals, and sales, especially during holidays R84. Some users wish for more discounts or find certain item prices have increased .
Customer Service tieR13R16R44R73
Hollister Co. Hollister Co. users report extreme frustration with customer service, citing an inability to contact them for issues like lost packages or returns R13R16R44.
Macy's Macy's customer service receives negative feedback, with users describing employees as rude and unhelpful, particularly regarding returns or order issues R73.
Pick Hollister Co. if

you are specifically looking for Hollister Co. brand clothing and can overlook potential app glitches and shipping delays R2R8R11.

Pick Macy's if

you want a wider selection of quality products across various categories and appreciate good deals, despite some app performance and customer service issues R84.

Evidence note: Both apps have a significant number of negative reviews related to app functionality and shipping, which skews recent sentiment. However, the lifetime ratings remain high, suggesting a large base of satisfied users for both.

Frequently asked

Are there issues with logging into the Hollister Co. app?
Yes, many Hollister Co. users report issues with logging in, including problems with temporary passwords, error messages, and the app not remembering login information R1R52R54R56.
Does Macy's app work well on iPads?
Some Macy's users report that the app does not display correctly on iPads, appearing as a small rectangle or only filling half the screen, making it unusable for shopping R70R85.
Do these apps offer good deals and discounts?
Hollister Co. offers awesome deals and discounts through its app R11, while Macy's is frequently praised for having great sales and deals, especially during holidays R84R110.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Hollister Co. 2/5 · US review: app loads very slowly. none of the pictures are showing and i can’t see anything but the title if the item.
  2. [R7] Hollister Co. 1/5 · US iOS 18 required now?? Really?: I don’t understand why I have to update my phone to use this app.
  3. [R8] Hollister Co. 5/5 · US Best app: Amazing for shopping very organized
  4. [R16] Hollister Co. 1/5 · US Terrible app: Doesn’t load to make a return or get to customer service. I’ve been trying for weeks. Extremely frustrated.
  5. [R1] Hollister Co. 1/5 · US Fast fashion and bad login: I just found out Hollister is fast fashion which is basically Loy quality clothes and exploration of people in the east who work with low wages and extremely poor working conditions and second the login for this app sucks when you forget your password they email u a temporary password and it usually doesn’t for me at least
  6. [R2] Hollister Co. 5/5 · US love holister: amazing quality of clothes
  7. [R6] Hollister Co. 3/5 · US Wish you had more items in stock: Seems as though the cute items online are never in stock
  8. [R9] Hollister Co. 3/5 · US Why I love Hollister ❤️: I love shopping at Hollister but the app doesn't have the same options of clothing as the store so your choices are limited and the it's expensive but Hollister is a great place to shop ❤️
  9. [R13] Hollister Co. 1/5 · US WHERE IS MY ORDER???: I order almost 2 months ago and my delivery still isnt here!!!! if it doesnt show up i want a refund!! this is outrageous service its not letting me contact Hollister WHERE IS MY PACKAGE!!??? Its been in “transit” FOR ABOUT 2 MONTHS i will be suing if my package doesn’t come in the next week!
  10. [R18] Hollister Co. 3/5 · US Shipping: I ordered my package, it said it would be delivered by a certain date. It was passed the date stated and a few days later it still said it would be delivered by the original date. The tracking updates stopped appearing and my parcel was delivered weeks later than anticipated.
  11. [R34] Hollister Co. 1/5 · US never got order: ordered my order on may 25th now june 20th said it would be delivered june 2nd dont buy on app
  12. [R42] Hollister Co. 1/5 · US Great quality but shipping…..: Great quality clothing but shipping can blow.
  13. [R11] Hollister Co. 5/5 · US I LOVE Hollister and the Hollister App: The clothes is absolutely beautiful and you can get awesome deals and discounts in the app.
  14. [R21] Hollister Co. 3/5 · US Not the best: As usual of any brand they want money but I just recommend not to download any apps for brands. Hollister keeps pestering to me about clothes and rewards and I do like the clothes I bought but I don’t feel that it’s high quality enough to justify the price.
  15. [R35] Hollister Co. 5/5 · US Best deal, best quality: I also come here first for school shopping for kids in need!
  16. [R44] Hollister Co. 1/5 · US We don’t MATTER: Company feels that consumers or customers don’t matter they lost my package as of June 2 here it is the ninth and they’re saying if I’m approved they will give me a new package but only if it’s approved when FedEx and Hollister never sent me a package because it was lost by FedEx since June 2. This company feels that we don’t matter because they have too many customers to be worri
  17. [R73] Macy's 1/5 · US Slow Shipping - Unhelpful Return Policy - Rude Employees: I have realized that i truly do not like Macy’s now that i have been ordering from them for over a year. As far as shopping in store, i find Macy stores to be cluttered and often messy. In addition, the employees at our two different locations in my immediate area are SO rude! When i went to return something, recently, and they treated me
  18. [R52] Hollister Co. 1/5 · US SIGN IN IS TERRIBLE: I tried signing in under the app and errors kept occurring it’s so annoying and it won’t remember your password it works on the website but not on the app.
  19. [R54] Hollister Co. 1/5 · US cant do anything on the app: you better luck using the website cause what the hell why can i reset my password, login, and shop on the website and not on the app? even when i click on a notification for this app it crashes im so done
  20. [R56] Hollister Co. 1/5 · US Just let me sign in.: I made an account yesterday, every time I attempt to sign in so I can order something I had put on my list, it says there’s an error. At first I thought may have put in my password wrong, but no I tried a different password and I different message popped up telling me the password was incorrect. So I know this issue is on the side of the app and even the website, and not with
  21. [R70] Macy's 1/5 · US Only fills half screen: The Macy’s app only displays half the screen on my iPad mini 5. I’m running iPadOS 26.5. I’ve restarted the iPad and reinstalled the app. Every other app works normally.
  22. [R85] Macy's 1/5 · US App isn’t made for iPad with Magic Keyboard: This app must be for an iPhone only, because it only opens up to a 4x6 rectangle in the middle of the page on my iPad, making it unusable as a shopping app. I tried to find a way to report a problem and it takes me to a dead link. Apple Support couldn’t help either.
  23. [R84] Macy's 5/5 · US Great Deals: Macys has some of the best deals in a economy where everything is going up in price I can rely on Macy’s for quality Beds Clothing Kitchenwear Jewelry and more and always the best quality brands it is like shopping at a discount outlet online. I hope they stay in business and do not go away good department stores are rare and Macys is great.
  24. [R110] Macy's 5/5 · US Service and great pricing: I wanna thank Macy’s for always having these wonderful sales during the holidays, and I always look forward to shopping there. Staff are friendly very helpful I just wanna think Macy’s for always having these wonderful sales during the holidays and always look forward to shopping there. Staff are friendly very helpful.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store