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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

American Airlines vs Expedia

American Airlines 4.8★ · Free + IAP 55
Winner Expedia
Expedia 4.8★ · Free to download 70

Expedia is the better choice for overall travel booking due to its broader functionality and generally positive user experience with booking and pricing, while American Airlines' app struggles with core features and reliability.

Full reviews: American Airlines · Expedia

Expedia offers a generally reliable and easy-to-use platform for booking various travel arrangements, often praised for its deals and comprehensive options. American Airlines' app, while sometimes convenient for flight management, is frequently criticized for its slowness, bugs, and issues with core functionalities like check-in and refunds.

Head to head

Features edge: ExpediaR2R3R5R8
American Airlines American Airlines' app provides essential flight management features like booking and checking flight status, with some users finding it easy to see flight information and add boarding passes to a digital wallet R2R5. However, users report issues with specific features, such as KTN not showing on boarding passes, difficulty with international miles booking, missing upgrade lists, and problems with seat selection R3R8. Some features are also hard to find or require too many clicks .
Expedia Expedia's app is praised for offering a wide range of travel options, including flights, hotels, and excursions, with users appreciating the ability to find deals and manage bookings . However, some users experience issues with specific functionalities, such as the map view not working, difficulty obtaining hotel invoices, and the absence of options for half-board packages . There are also reports of the app not progressing past the first screen or stopping searches .
Ease of Use edge: ExpediaR2R5R6R9
American Airlines Many American Airlines users find the app easy to use for basic tasks like checking in and viewing flight information R2R5. However, a significant number of reviews highlight difficulties, including the app running slow, intermittent outages, issues with account setup, forms deleting typed information, and problems with autofill R6R9. Some users also find it cumbersome to navigate and report the app automatically signing them out .
Expedia Expedia is generally considered easy to navigate and use, with many users appreciating its intuitive interface and the convenience of having everything at their fingertips R78. However, there are complaints about the app being laggy, freezing constantly, and having glitches with notifications . Some users also report the app spinning indefinitely when searching or not working on iPads .
Reliability edge: ExpediaR1R9R18R21
American Airlines American Airlines' app suffers from significant reliability issues, including frequent delays, intermittent outages, and crashes R1R9R21. Users report problems with check-in not working, the app failing to update flight times, and an inability to load login pages R18. The app is described as slow, buggy, and dated compared to competitors .
Expedia Expedia is generally seen as reliable for booking, with many users having positive experiences . However, some users encounter issues with the app's stability, such as it spinning while searching, lagging, freezing, and not progressing past the first screen . There are also reports of glitches with notifications and the map view not working .
Price/Value tieR23R37R41R60
American Airlines American Airlines receives mixed feedback on pricing. Some users appreciate the app's ability to show flight options and compare prices on nearby dates R23. However, many users express frustration over hidden costs and being charged for everything, leading to higher final prices than initially expected R37R41R60. There are also complaints about pricing changing rapidly after exiting a booking R60.
Expedia Expedia is frequently praised for offering good prices and deals, with users stating they find cheaper rates than booking directly through hotels . However, a significant number of users report issues with price discrepancies, where the initial price displayed increases significantly at checkout R78R94. There are also concerns about unexpected charges and being misled about trip insurance costs R82R111.
Support edge: American AirlinesR8R53R54R64
American Airlines American Airlines' app offers a chat feature that some users find helpful for making trip changes R53. However, experiences with customer service are largely negative, with reports of agents struggling to resolve issues like international miles booking and calls being dropped R8. The app itself is criticized for not providing adequate support, forcing users to call an 800 number for issues R54.
Expedia Expedia's customer service receives overwhelmingly negative feedback. Users report horrible customer service, difficulty getting help when flights are canceled, and an inability to reach a live person for assistance with refunds or invoices R64R73. Agents are described as incompetent, and the virtual assistant is not intuitive .
Pick American Airlines if

You primarily fly with American Airlines and need a basic app for managing existing bookings, checking in, and viewing flight status, and you are comfortable with potential app glitches and a less-than-seamless experience R2R5.

Pick Expedia if

You are looking for a comprehensive travel booking app that offers a wide range of options for flights, hotels, and activities, often with competitive pricing, and you prioritize ease of navigation for general travel planning .

Evidence note: Expedia's reviews include many comments about the quality of hotels and excursions booked through the platform, which are not directly about the app's functionality but reflect the overall user experience with the service. American Airlines' reviews also contain comments about airline service quality (delays, refunds), which are distinct from app functionality but impact the overall perception of the brand.

Frequently asked

Does American Airlines' app handle refunds well?
No, American Airlines' app and service have significant issues with refunds, with users reporting that promised refunds for cancellations, even within the 24-hour window, often do not materialize R4.
Is Expedia reliable for getting refunds?
No, Expedia has a poor reputation for handling refunds, with numerous users reporting extreme difficulty and failure to receive refunds for canceled bookings, even when guaranteed free cancellation or authorized by the vendor R73R79R85R91.
Are there hidden fees or price changes with Expedia?
Yes, many Expedia users report that initial prices displayed on the app often increase significantly at checkout, and some have experienced unexpected charges or misleading information regarding additional costs like trip insurance R78R82R94R111.
Can I use American Airlines' app for international miles bookings?
Users have reported that booking international flights using miles through the American Airlines app is often impossible, with flight availability differing from cash bookings and customer service struggling to assist R8.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] American Airlines 5/5 · US American Review: The app was very easy to use and found my information quickly
  2. [R3] American Airlines 3/5 · US Issues with boarding passes: After adding my KTN it still does not show up on my boarding passes. Whenever adding a boarding pass to my wallet on my phone if it is part of a trip it will try to add all boarding passes from the trip even for past flights that have already occurred. I have not had this issue with other airlines, seems like it’d be a simple fix and is hopefully corrected soon. Beside
  3. [R5] American Airlines 5/5 · US Super convenient!: I love using American Airlines! Super easy and convenient to make flights and easy to see where and when I’m going somewhere!
  4. [R8] American Airlines 4/5 · US Miles booking is impossible for international: I tried to use the App for booking international flights using miles. It was impossible, the flights that display for purchase are totally different than the flights for miles and classes were not available. I called the Advantage Platinum desk talked with George and he struggled too and then drop the call after he put me on hold because he couldn’t
  5. [R6] American Airlines 3/5 · US Slow: It runs slow
  6. [R9] American Airlines 3/5 · US Functioning AA App: AA app is average and it has intermittent outages.
  7. [R1] American Airlines 1/5 · US Want delays?: Literally every flight I’ve taken has been delayed. Go somewhere else
  8. [R18] American Airlines 3/5 · US Mostly great: Great easy to use website with one real issue. The app has never updated the new times we were sent an alert on from Jetsmart. This is very confusing
  9. [R21] American Airlines 3/5 · US Good good!!: The app is good and all but the airline is questionable. Experience is there for sure it’s good, better than others I would say but it’s the delays that kinda knock of points on the experience part. I understand that other airlines have the same problem but I’ve experienced this with AA the most. For example I was coming back from Wyoming and the delay was over the whole day. It’s jus
  10. [R23] American Airlines 5/5 · US Options: I enjoy the American App because of the many options at my fingertips. When it shows every flight and then if you change the date it shows if it is lower my going on a near by date makes it useful!
  11. [R37] American Airlines 1/5 · US Bad: They want to charge for absolutely everything, I won’t buy flights with this airline again
  12. [R41] American Airlines 4/5 · US Easy but $$$ for everything: I miss the days when a $400 ticket meant $400, not where by the time you pay for a Bag, a seat, a window, room for your legs, and a peanut your new ticket price ends up $700! Do the CEO’s of America pay more to sit in the front at the movies or to be further away from the bathrooms at a restaurant:)?
  13. [R60] American Airlines 1/5 · US The pricing changed so rapidly when logging off: I accidentally exit my book and it increased in value. Very sus and trash
  14. [R53] American Airlines 5/5 · US Very Convenient: Having transparent details and tickets added to Apple wallet makes travel more enjoyable. The chat can also help you make changes to your trip so smoothly.
  15. [R54] American Airlines 3/5 · GB Not Available on Apple Watch: Phone app is fine but seems to have disappeared from the apple watch and no option to add it back. Deleted and reinstalled phone app but no luck. Very frustrating. Only support contact is 800 number in U.S. Disappointing.
  16. [R64] Expedia 1/5 · US Customer: Horrible customer service
  17. [R4] American Airlines 1/5 · US They don’t refund: I am deeply disappointed and frustrated with American Airlines. I booked a ticket under the impression that I could cancel within the standard 24-hour window for a full refund. They explicitly state they offer this, but after canceling, the refund never came. Be incredibly careful booking with them, and don't trust their cancellation policies. I will be taking my business to oth
  18. [R73] Expedia 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
  19. [R79] Expedia 1/5 · US Scam app: Cancellation policy is a scam. Impossible to get in touch with someone at the company within allotted time and was not able to get money back for guaranteed free cancellation. Expedia (with partner companies) is basically a monopoly now but avoid if you can.
  20. [R85] Expedia 1/5 · US Refund: June I canceled my hotel reservation and received a cancellation confirmation number from Expedia but as of today, I have not received my refund to my AMEX card
  21. [R91] Expedia 1/5 · US Untrustworthy: One star is too much. Expedia is holding onto my hotel refund, even though the hotel emailed me and Expedia authorizing the refund and the hotel sent the money to Expedia. Don’t use Expedia. Go to the hotel directly.
  22. [R78] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  23. [R82] Expedia 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
  24. [R94] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  25. [R111] Expedia 3/5 · GB Random charges: Recently booked a break in the USA through Expedia but I found an additional random pending charge for £1500 on my credit card which I didn’t have a clue was for, currently in the process of finding out what it’s for, positive note I haven’t been charged yet

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store