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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Sam's Club Shopping & Delivery vs Instacart

Sam's Club Shopping & Delivery 4.9★ · Free to download 75
Winner Tie
Instacart 4.8★ · Free to download 70

For those prioritizing in-store convenience and member-specific benefits, Sam's Club Shopping & Delivery has an edge, while Instacart is better for a wider range of stores and general grocery delivery, despite its higher fees and occasional service issues.

Full reviews: Sam's Club Shopping & Delivery · Instacart

Both Sam's Club Shopping & Delivery and Instacart offer grocery delivery and pickup, but Sam's Club excels with its Scan & Go feature and member-exclusive pricing, while Instacart provides broader store access. Users of both apps report issues with delivery accuracy, out-of-stock items, and payment processing.

Head to head

Features & Convenience edge: Sam's Club Shopping & DeliveryR5R11R23R32
Sam's Club Shopping & Delivery Sam's Club users highly praise the 'Scan & Go' feature for quick in-store checkout and curbside pickup for its efficiency and time-saving benefits R11R23R32. The app is also appreciated for its ease of use in online shopping and finding items R5.
Instacart Instacart is valued for its general convenience, especially by users with mobility issues or busy schedules . Users appreciate the ability to get groceries delivered from various stores .
Delivery & Order Accuracy tieR1R3R9R10
Sam's Club Shopping & Delivery Sam's Club users report frequent issues with delivery, including inability to select delivery, missing items, incorrect placement of deliveries, and deliveries to the wrong address R1R3R13. There are also complaints about items showing as available for shipping but then being unavailable or out of stock R9R10.
Instacart Instacart users frequently experience issues with delivery timing, including delayed or canceled orders, and orders being delivered at inconvenient times R61R64R76. Many also report receiving incorrect items, missing items, or poor quality produce R67.
Pricing & Fees edge: Sam's Club Shopping & DeliveryR6R12R43R49
Sam's Club Shopping & Delivery Sam's Club users note that prices can be high, and membership fees are increasing R12. Some members, even those with Plus memberships, report being charged shipping fees that should be free R43R49. There are also complaints about minimums for shipping and delivery R6.
Instacart Instacart users frequently complain about high service fees, upcharges, and overall cost, which sometimes deter them from ordering R69R79R99. Some users feel the prices are too high given the issues with order accuracy .
App Reliability & Payment tieR4R7R15R16
Sam's Club Shopping & Delivery Sam's Club users report the app can be glitchy, logging them out frequently, and having issues with the checkout system R7R16. Many users experience problems adding or using various payment methods, including EBT cards and specific credit cards R4R15R25.
Instacart Instacart users also report app issues, such as problems with replacement options, difficulties with payment methods like gift cards or OTC money, and glitches with tip amounts . Some users find the app not user-friendly for blind individuals and have issues with address defaults .
Customer Service & Support edge: Sam's Club Shopping & DeliveryR1R13R37R55
Sam's Club Shopping & Delivery While specific customer service interactions are less frequently mentioned for Sam's Club, some delivery issues point to a lack of resolution R13R55. The app's technical difficulties with payment and delivery selection also imply a need for better support or fixes R1R37.
Instacart Instacart users frequently express dissatisfaction with customer service, citing unhelpful responses, lack of solutions, and issues with refunds or credits R64R67. There are complaints about not being able to get in touch with anyone or receiving inadequate compensation for problems .
Pick Sam's Club Shopping & Delivery if

You are a Sam's Club member who values in-store conveniences like 'Scan & Go' and curbside pickup R11R23R32. You prioritize member-exclusive pricing and deals, and are willing to navigate occasional app glitches or delivery inconsistencies R5.

Pick Instacart if

You need grocery delivery from a wider variety of stores and prioritize the convenience of having items delivered to your door, especially if you have mobility issues . You are prepared to pay higher service fees and potentially deal with occasional order inaccuracies or delivery delays R69R79.

Evidence note: Both apps have a high volume of reviews, with recent negative feedback skewing towards delivery and app functionality issues for both. Instacart's reviews show a stronger focus on customer service and shopper-related problems, while Sam's Club reviews highlight issues specific to their membership model and inventory accuracy.

Frequently asked

Can I use EBT with Sam's Club Shopping & Delivery?
Based on user reviews, there are frequent issues with checking out using EBT, with the app not allowing it or declining the payment R4R25R51.
Does Instacart have high fees?
Yes, many Instacart users complain about high service fees, upcharges, and overall costs, which can make ordering expensive R69R79R99R119.
Is Sam's Club's 'Scan & Go' feature reliable?
The 'Scan & Go' feature is widely praised by Sam's Club users as efficient, convenient, and a great time-saver, though some recent reviews mention it occasionally stops working R11R23R32R39.
What are common problems with Instacart deliveries?
Common problems with Instacart deliveries include orders being canceled last minute, significant delays, items being incorrect or missing, and poor quality produce R61R64R67R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Sam's Club Shopping & Delivery 5/5 · US Made Easy: Thanks Sam’s Club for having a good website/secure ordering! 🤠
  2. [R11] Sam's Club Shopping & Delivery 5/5 · US Greatest Move By Sam's Ever: Scan and Go as well as curbside pickup are the greatest thing Sam's has ever done! Efficient, Convenient and for customers who buy a lot frequently such an Economical time saver! Thank You! Well Done!
  3. [R23] Sam's Club Shopping & Delivery 5/5 · US Love scan and go.: In and out. No waiting at checkout line
  4. [R32] Sam's Club Shopping & Delivery 5/5 · US Handy: Easy! Accurate! Time saver!
  5. [R1] Sam's Club Shopping & Delivery 2/5 · US Delivery: It wouldn’t let me select delivery! I was trying to get my order delivered not pick up now. I am forced to find a ride to go and pick up the order even though I wanted a delivery.
  6. [R3] Sam's Club Shopping & Delivery 3/5 · US Reasonable to good pricing, shipping/delivered concerns: Rating generously expresses delivery of purchases. Fairly consistently orders with multiple items arrive with multiple items missing. Our porch has a small overhang where other deliveries place my orders, but Sam’s delivery has yet to place a delivery under the overhang-choosing to place the non boxed or protected items on the furtherest out
  7. [R9] Sam's Club Shopping & Delivery 3/5 · US Items in store: Items in store saying shipping when trying to add to cart
  8. [R10] Sam's Club Shopping & Delivery 1/5 · US Never in stock!!: I constantly place orders for various items that show in stock but they are never able to be shipped. They are available to choose for shipping and yet 7 of the items I chose say unavailable for shipping. Why doesn’t Sam’s club have a more up to date ordering system so that you don’t have the option to sit and look at items that aren’t even available. It is very frustrating.
  9. [R6] Sam's Club Shopping & Delivery 3/5 · US Delivery and shipping: If you don’t have the item available in store and only have it available for shipping, you should not have a minimum for shipping and delivery. You should just have a minimum total for the order not 50 and 50. Also your mixes you have for ice sparkling water are not good. They always add one bad flavor in them.
  10. [R12] Sam's Club Shopping & Delivery 3/5 · US Prices: Prices are to high but the membership is going up
  11. [R43] Sam's Club Shopping & Delivery 1/5 · US Shipping cost added for plus membership: Sometimes the app glitched out and added shipping cost for plus membership. After removing all the items and added back, it shows free shipping again.
  12. [R49] Sam's Club Shopping & Delivery 1/5 · US Shipping Charges: Tired of buying the premium membership, only to find there’s always something they can’t deliver so as to force a shipping charge that should be free.
  13. [R4] Sam's Club Shopping & Delivery 1/5 · US Fraud: Won’t let you check out using your EBT.
  14. [R7] Sam's Club Shopping & Delivery 1/5 · US Back to useless: Way too glitchy always logged you out improves in one area and fails in others. Keep saying that I need to remove an item, but it doesn’t tell you what item needs to be removed.
  15. [R15] Sam's Club Shopping & Delivery 3/5 · US Payment Method: It would not allow me to add my desired payment method
  16. [R16] Sam's Club Shopping & Delivery 1/5 · US Trash: It’s very laggy and the checkout system is broken
  17. [R13] Sam's Club Shopping & Delivery 1/5 · US Incompetent drivers: They attempted to make a delivery twice first time couldn’t find the address second time delivered to the wrong house way to go Sam’s Club!!!!
  18. [R37] Sam's Club Shopping & Delivery 1/5 · US In App Issues: Anytime I place a delivery order none of my cards NEVER work. I tried to add 3 different cards I could make the payment with and all it would say is I couldn’t add my other cards “due to technical difficulties”. This needs to be fixed asap I never had issues with my app or delivery orders till recently. It won’t even let me use the ONLY card on file bc it says the security code is w
  19. [R55] Sam's Club Shopping & Delivery 1/5 · US New app sucks: The new download has deleted my gate code and crashes every time I try to add it again. The drivers always text me now and I’m usually busy. Not what I’m paying for
  20. [R25] Sam's Club Shopping & Delivery 1/5 · US Be more specific: Ordered a cake for my grandson bday, you promote it’s ebt eligible, but would not let me check out. I did it multiple times to no avail.
  21. [R51] Sam's Club Shopping & Delivery 1/5 · US No se puede pagar con ebt: No puedo pagar ebt ay que ir ala tienda si uno kiere pagar ebt por eso no me gusta tanto
  22. [R69] Instacart 3/5 · US Things to make it better.: Too many up charges and fees. Can’t enlarge the images for those who have trouble seeing the tiny items and print.
  23. [R79] Instacart 4/5 · US Amazing - fees: I absolutely love the convenience!! I don’t mind tipping generously because it’s often deserved. I do however hate the service fees and they often keep me from ordering because it raises the cost so much.
  24. [R99] Instacart 4/5 · US Too expensive: Too expensive
  25. [R119] Instacart 4/5 · US Service fees: Services fees are getting ridiculous
  26. [R39] Sam's Club Shopping & Delivery 2/5 · US Scan an Go Stopped Workong: I loved it until the Scan and Go stopped working. I did a curbside pick up and went to the fuel center to get gas and the scan and go would not work. I did everything from signing out of the app to removing the app from my phone and re-downloading it and re-signing back in and nothing worked. It was the first time I did a curbside pick up. We mainly use scan and go with
  27. [R61] Instacart 1/5 · US Worst app.: They can never follow throw with delivery and when they do it’s at a time I’m not available. So I have to cancel and they keep my money for days. Ridiculous terrible app
  28. [R64] Instacart 1/5 · US Orders canceled last minute TWICE: This is the second time this week I have placed an order, the order has been confirmed, and then canceled two hours later when it was supposed to be delivered. I was relying on receiving these orders and would have made other arrangements had I known the orders would not be fulfilled. On both occasions, the orders rescheduled to come the next day. Not helpful. Cu
  29. [R67] Instacart 1/5 · US Terrible App. Terrible Support.: I’ve used the app for awhile now and was even paying for the plus. In the time I used it, I think I received maybe two orders that were completely correct. We live in town and we watched a driver with perishable goods drive literally past our house to go 20 minutes past us in the country to deliver an order then come back. This was during summer and the perishables
  30. [R76] Instacart 1/5 · US Avoid at all cost there are plenty of other platforms: They kept on pushing my delivery time without giving me any notice. I will discover it just by opening the app randomly. Their customer service is basically a cover-up for not being able to help you with anything just apologizing constantly. They couldn’t take responsibility on their own ETA eventually my order to the next day, which caused a

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store