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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

First Horizon Mobile Banking vs Fifth Third

First Horizon Mobile Banking 4.8★ · Free to download 40
Winner Fifth Third
Fifth Third 4.8★ · Free to download 60

First Horizon Mobile Banking is plagued by frequent downtime and critical feature malfunctions, making Fifth Third the more reliable choice despite its own recent update issues.

Full reviews: First Horizon Mobile Banking · Fifth Third

First Horizon Mobile Banking users frequently report app downtime, login issues, and non-functional features like mobile deposit and Zelle, leading many to consider switching banks. Fifth Third also faces recent login and update problems, but its overall functionality and customer service generally receive higher praise, making it a more dependable option.

Head to head

Reliability & Stability edge: Fifth ThirdR1R4R7R9
First Horizon Mobile Banking First Horizon users consistently report frequent app maintenance, downtime, and crashes, often at inconvenient times, preventing access to funds and services R1R4R9R10. Some users experience persistent login issues, with the app failing to load or accept passwords even when correct R4R7R9.
Fifth Third Fifth Third users also report recent issues with the app not working after updates, leading to login problems and an inability to access accounts R69R72R73R86. However, the frequency of these issues appears less pervasive than with First Horizon, with many users still finding the app easy and hassle-free .
Key Features & Functionality edge: Fifth ThirdR10R13R16R18
First Horizon Mobile Banking Many First Horizon users report critical features like mobile deposit, Zelle, and card management are either non-functional, glitchy, or have severe limitations R10R13R16R18. There are also complaints about slow balance updates and difficulty accessing old statements R45. Some users appreciate the ease of transfers and check viewing when the app works .
Fifth Third Fifth Third users report issues with specific features, such as mortgage payment processes becoming complicated after updates , Zelle daily limits being too low , and the absence of a running balance . Some also note missing critical information like credit card due dates or payment confirmations . However, many find the app generally easy to use for checking balances and moving funds .
Ease of Use & User Experience edge: Fifth ThirdR3R11R20R23
First Horizon Mobile Banking First Horizon receives mixed reviews for ease of use. Some find it simple and user-friendly R11R20R23, while others describe it as unintuitive, slow, glitchy, and complicated, especially for joint accounts or after updates R3. Biometric login often fails or works sporadically .
Fifth Third Fifth Third is generally praised for being easy to use, simple, and efficient for banking needs . However, recent updates have introduced login difficulties and made certain tasks, like mortgage payments, more complex R69R72R73.
Customer Service & Support edge: First Horizon Mobile BankingR5R7R8R14
First Horizon Mobile Banking First Horizon receives high praise for its customer service, with users reporting kind, helpful, knowledgeable, and prompt staff who take excellent care of problems R5R8R14. However, a few users report receiving little help from customer service regarding login issues R7.
Fifth Third Fifth Third's customer service receives mixed reviews. Many users praise the excellent service, professionalism, and helpfulness of staff . Conversely, some report negative experiences, including being rushed off the phone, unhelpful foreign personnel, and issues with the fraud department or handling of card orders R72.
Value & Fees tieR37R45R64R66
First Horizon Mobile Banking First Horizon users express frustration over specific fees, such as a $3 charge per old bank statement R45. Some also complain about low transfer limits R37.
Fifth Third Fifth Third users complain about high fees, including a $13 charge for immediate check funds R64 and general fees described as 'ridiculous' R88. There are also concerns about overdraft policies and accounts being closed over small negative balances R66.
Pick First Horizon Mobile Banking if

Pick First Horizon Mobile Banking if you prioritize excellent in-person and phone customer service, as users consistently praise the helpfulness and kindness of the staff R5R8R14.

Pick Fifth Third if

Pick Fifth Third if you need a more reliable banking app with generally stable core functionality, despite some recent update issues, and appreciate an easy-to-use interface for basic banking tasks .

Evidence note: Both apps are free to download, so there's no free-vs-paid asymmetry. Recent negative reviews for both apps largely focus on post-update issues, suggesting a temporary dip in user experience for some, but First Horizon's issues appear more widespread and impact core functionality more severely.

Frequently asked

Are there frequent outages or maintenance with First Horizon Mobile Banking?
Yes, First Horizon Mobile Banking users report frequent and inconvenient maintenance periods, often leading to the app being unusable or inaccessible R1R4R9R19.
Does Fifth Third's app have issues after updates?
Yes, Fifth Third users have reported issues with the app not working or allowing logins after recent updates R69R72R73R86.
Can I use mobile deposit with First Horizon Mobile Banking?
Many First Horizon Mobile Banking users report significant problems with the mobile deposit feature, stating it often doesn't work, gives errors, or is unavailable after updates R10R13R16R53.
Are there high fees with Fifth Third?
Fifth Third users have complained about various fees, including a $13 charge for immediate check funds and general fees described as 'ridiculous' R64R88.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] First Horizon Mobile Banking 1/5 · US POS: I hate this bank due to the constant maintenance so that I am cut off from my funds at the least convenient times. This bank is the lousiest bank I have ever been with and will be looking elsewhere to due my banking!!!!!
  2. [R4] First Horizon Mobile Banking 2/5 · US App malfunction: This app is usually out due to services to fix/debug it from crashing. Now when j put my passoword in, it will not accept it even when the password is saved. There are way too many inconviences with this app. It’s making me consider switching banks.
  3. [R7] First Horizon Mobile Banking 1/5 · US Doesn’t work, can’t log in: I have had this app for a few weeks now, and I wish I could say I love it but unfortunately I can’t. I would be kidding myself if I had anything to say about it because I haven’t been able to login in at all, with hardly any help from customer service.
  4. [R9] First Horizon Mobile Banking 3/5 · US It’s not letting me in the app: I don’t know if you all are doing maintenance on the app or something but it won’t let me ln the app it just says this “it looks like we’re having trouble loading the application” and it says that to make sure that your network is connected but it is and there’s a error code 1003 so yeah thanks for reading this and I love the app
  5. [R10] First Horizon Mobile Banking 1/5 · US Crashes and Downtime Garbage App.: This is one of the worst banking apps out there. Deposit feature is a joke and horrible. Not sure how it has such a high rating. Simply a terrible design and function.
  6. [R13] First Horizon Mobile Banking 1/5 · US It’s 2025, let’s fix the Mobile Deposit PLEASE: Can’t use mobile deposit, have to drive to a branch to deposit checks which is annoying. If you say you have a feature through the app, maybe make sure it works? Also the app is lacking in general. Considering switching banks for this issue tbh.
  7. [R16] First Horizon Mobile Banking 2/5 · US Mobile deposit not working after update: I have used mobile deposit regularly for years and after the latest update, I get nothing but errors when trying to deposit.
  8. [R18] First Horizon Mobile Banking 3/5 · US Zelle Send Function Down: Everything was great until the Zelle sending function came down. highly inconvenient with no date of when it will return.
  9. [R3] First Horizon Mobile Banking 3/5 · US Mehh: I got a new phone and longer have some card options. Very annoying!
  10. [R11] First Horizon Mobile Banking 5/5 · US KKEE: Easy and convenient
  11. [R20] First Horizon Mobile Banking 5/5 · US Online banking: Great
  12. [R23] First Horizon Mobile Banking 5/5 · US Just right: It’s a simple sream line app very user friendly .
  13. [R5] First Horizon Mobile Banking 5/5 · US Best Bank: I have banked with first horizon for many years. Everyone is always kind. and always takes. Excellent care of any problems right away thank you.
  14. [R8] First Horizon Mobile Banking 5/5 · US Easy banking- Helpful crew: I travel nearly constantly and First Horizon makes it stress free to keep up with banking needs. When I do need help the staff is great at solving my problems.
  15. [R14] First Horizon Mobile Banking 5/5 · US Review: Best customer service!! Fast connection when having to call Friendliest Helpful knowledgeable associates in the banking and on the phone.
  16. [R37] First Horizon Mobile Banking 1/5 · US Max transfer $250 per week: And checks are $40. This is not the bank you want if you have multiple accounts like me (personal plus joint). I’ll be closing my account because it’s too inconvenient to make transfers. I can’t use Zelle because that’s registered on my other account. Unbelievable.
  17. [R45] First Horizon Mobile Banking 1/5 · US Difficult to access old statements!: I desperately need my older bank statements from 2022-23 but can’t access them without a $3 each feel ! Not happy ! That would cost a fortune with 3 accounts.
  18. [R64] Fifth Third 1/5 · US Cash check: $13 to have funds immediately available is obscene.
  19. [R66] Fifth Third 3/5 · US Overdraft: Every time I turn around if I don't have no money in my account, y'all take money on my account. I don't like that.
  20. [R19] First Horizon Mobile Banking 1/5 · US 😂: app never wants to work and they’re always doing maintenance updates but never seems to do anything!100% going to switch banks
  21. [R69] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  22. [R72] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  23. [R73] Fifth Third 1/5 · US Poor web and app experience: This is now the third month in a row that I cannot make a payment online because of a pop-up that won’t go away via mobile app and mobile the fact that your product team can’t get this rectified easily is not a good sign. In addition to that to make things even more complex about your whole process, I tried to login from a desktop and putting in all the correct informa
  24. [R86] Fifth Third 2/5 · US Fix it: The latest iOS has disabled the app and using the web browser isn’t ideal
  25. [R53] First Horizon Mobile Banking 1/5 · US Update is horrendous: My app updated now I don’t even get the option to deposit checks via app or even see my account balance outside of quick glance. Soon as I log in all I see is the atm finder
  26. [R88] Fifth Third 2/5 · US Fees: The fees are ridiculous!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store