First Horizon Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R20] 5/5 · US Best Bank: I have banked with first horizon for many years. Everyone is always kind. and always takes. Excellent care of any problems right away thank you.
2. [R21] 5/5 · US Easy banking- Helpful crew: I travel nearly constantly and First Horizon makes it stress free to keep up with banking needs. When I do need help the staff is great at solving my problems.
3. [R23] 5/5 · US Review: Best customer service!! Fast connection when having to call Friendliest Helpful knowledgeable associates in the banking and on the phone.
4. [R28] 5/5 · US Best bank ever: This bank has caught several fraud attempts on my account and they have taken care of me on it. I never have an issue with anything. They’re always prompt to help me and transactions and general banking works perfectly
5. [R22] 5/5 · US KKEE: Easy and convenient
6. [R26] 5/5 · US Just right: It’s a simple sream line app very user friendly .
7. [R32] 5/5 · US Great App: This is a great app! I never have any issues with it. It makes transfers so easy!
8. [R33] 5/5 · US Simple: Simple as can be
9. [R1] 1/5 · US POS: I hate this bank due to the constant maintenance so that I am cut off from my funds at the least convenient times. This bank is the lousiest bank I have ever been with and will be looking elsewhere to due my banking!!!!!
10. [R2] 2/5 · US App malfunction: This app is usually out due to services to fix/debug it from crashing. Now when j put my passoword in, it will not accept it even when the password is saved. There are way too many inconviences with this app. It’s making me consider switching banks.
11. [R9] 1/5 · US 😂: app never wants to work and they’re always doing maintenance updates but never seems to do anything!100% going to switch banks
12. [R12] 1/5 · US Absolutely Atrocious: This app is so unintuitive and slow, it’s literally bad enough that I’m considering leaving First Horizon bank. Payments take forever to show up on my account total, it’s always glitchy and freezing, and worst of all, they’re doing CONSTANT “app maintenance” where I can’t even access my account or enable/disable my debit card. Seriously, whoever’s in charge needs to fire the
13. [R3] 1/5 · US Doesn’t work, can’t log in: I have had this app for a few weeks now, and I wish I could say I love it but unfortunately I can’t. I would be kidding myself if I had anything to say about it because I haven’t been able to login in at all, with hardly any help from customer service.
14. [R10] 3/5 · US It’s not letting me in the app: I don’t know if you all are doing maintenance on the app or something but it won’t let me ln the app it just says this “it looks like we’re having trouble loading the application” and it says that to make sure that your network is connected but it is and there’s a error code 1003 so yeah thanks for reading this and I love the app
15. [R14] 1/5 · US Biometric Login Fails After Username Update: I've encountered a significant bug that needs to be addressed. After I updated my username in the app, the biometric login (Face ID) continues to work with my old username. This is a major security flaw. It creates confusion and means the app isn't fully recognizing the change. When I manually type in my new username, the login works fine. However, if I
16. [R4] 1/5 · US Crashes and Downtime Garbage App.: This is one of the worst banking apps out there. Deposit feature is a joke and horrible. Not sure how it has such a high rating. Simply a terrible design and function.
17. [R7] 1/5 · US It’s 2025, let’s fix the Mobile Deposit PLEASE: Can’t use mobile deposit, have to drive to a branch to deposit checks which is annoying. If you say you have a feature through the app, maybe make sure it works? Also the app is lacking in general. Considering switching banks for this issue tbh.
18. [R8] 2/5 · US Mobile deposit not working after update: I have used mobile deposit regularly for years and after the latest update, I get nothing but errors when trying to deposit.
19. [R45] 1/5 · US Update is horrendous: My app updated now I don’t even get the option to deposit checks via app or even see my account balance outside of quick glance. Soon as I log in all I see is the atm finder
20. [R11] 1/5 · US Antiquated. Negative mobile presence.: This app makes it impossible to achieve the simplest tasks without going into the bank. Transferring funds to an account? Plaid won’t work. Need a new debit card? You’ll have to go into a branch. Sending a Zelle? Absolutely forget about it. If mobile banking is important to you, don’t bank with FHB
21. [R16] 1/5 · US Max transfer $250 per week: And checks are $40. This is not the bank you want if you have multiple accounts like me (personal plus joint). I’ll be closing my account because it’s too inconvenient to make transfers. I can’t use Zelle because that’s registered on my other account. Unbelievable.
22. [R56] 5/5 · US Can’t send money via Zelle, don’t recommend: No Zelle
23. [R73] 5/5 · US No zelle crazy!!!: Been in this bank for years was happy but now I can only receive zelle I can’t send what type of bank is this? Then they say zelle is unavailable but will be back shortly who the heck are they kidding? We been waiting for months now! I’m changing banks
24. [R13] 1/5 · US Doesn’t even tell me how much I have.: Not only is this app slow and glitchy, it doesn’t update on how much I have in my bank until days later which is terrible, I have to calculate my own to see how much I have and have spent because of how slow It updates to show my current balance. Honestly about to switch banks because of how slow it takes to show my actual balance
25. [R46] 5/5 · US Glitchy: It will only show me ATM locations and not my balances and recent transactions for some reason. In the past it let me view all my recent transactions
26. [R81] 2/5 · US Just not convenient: Ever since the Iberia switch it’s been annoying. Never up to date so it’s difficult to see where my funds are at which is the whole point of the app. A large bank should not have a bad app. It’s one of my main reasons I plan to switch. And now that I can’t send zelle it’s even more inconvenient. Please put more effort in FH.
27. [R19] 4/5 · US Where’s the Touchless Capability?: Everyone I know has merely to tap their card on the payment device, except me and a few other First Horizon customers. Why so behind the curve? I’m tempted to open an account at another bank just because of this continuing lack of convenience. Otherwise, I’m happy.
28. [R39] 2/5 · US No tap card: 😕
29. [R49] 3/5 · US 🙂: Got My Account Opened Today! Hopefully You Guys Will Be Compatible With Apple Watch Soon.
30. [R161] 5/5 · US Debit card: Love the app. Hopefully one day they will eventually change over to using tap cards for ease and more convenient.
31. [R47] 1/5 · US Credit Card Woes: Was excited to use a credit card from my bank. Turns out the only way to pay the statement is via mailed in check or at a local branch. There is no payment option in the app. The available credit feature is not instantly available to keep track of spending like every other credit card in the world. It takes several days for the available credit information to update, it is NEVER
32. [R29] 1/5 · US Difficult to access old statements!: I desperately need my older bank statements from 2022-23 but can’t access them without a $3 each feel ! Not happy ! That would cost a fortune with 3 accounts.
33. [R92] 1/5 · US Statement: Can not print statement
34. [R6] 3/5 · US Transfers between accounts: I recently set up a transfer between my two accounts, but I didn’t realize I wouldn’t be able to stop it when I did it. There should be a way to delete the series. I go into transfers, transfer activity, edit series, it won’t let me delete the series. Clear does nothing. The only thing I could do was set it for annual instead of monthly. Now I have to remember that it’s
35. [R167] 3/5 · US Good app: I have no complaints about the ease of using the app for payments, checking balances and seeing transactions in my checking account. Everything works well except for transactions in my HELOC account. The system lags by 2 days; however, I believe the balance updates immediately. Anyway, I have had several instances that transfers between my HELOC and checking accounts didn’t show up imme
36. [R157] 3/5 · US Doesn’t sync info: I just got off the phone to order a new debit card. Went through verifying my info. Well the lady on the phone said it was incorrect. So I gave her my old info which it was still that. She then asked if I had updated my info. I said yes through the app. She ended up changing it through her end. What’s the point in being able edit your address and number on the app if it won’t ch
37. [R85] 1/5 · US Unable to log in: I have removed and re-downloaded this app so many times I’ve lost count. It asks how I would like to receive my passcode with NO options visible. I hit “send passcode” and it says OPTION REQUIRED.
38. [R79] 1/5 · US No Zelle??: Why can’t I use Zelle to send money? It said on the Zelle app that first horizon is partners. Very hard to send money on this bank. Time to find new one
39. [R84] 1/5 · US No more sending with Zelle! Gah!: I can’t believe they haven’t figured this out.
40. [R57] 2/5 · US Has become worse: Taking a check picture is so bad. It makes the camera spazz. The amount of times the app is down as well… not pleased at all.
41. [R80] 1/5 · US Terrible mobile deposit: After the most recent update the mobile deposit is so glitchy it takes me several minutes to deposit a check! This is unacceptable! If this is not corrected in the app soon, I’ll be changing banks because of this issue!! I’ve never left a review on an app before. Please fix this issue ASAP!!
42. [R15] 1/5 · US Maintenance: This app is always under maintenance when I need to use it and nothing ever improves. I would recommend literally any other bank.
43. [R58] 1/5 · US Always Maintenance: It’s almost like every single night this is “under maintenance”! Why not wait until like 3 am?