Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

First Horizon Mobile Banking vs Regions Mobile

First Horizon Mobile Banking 4.8★ · Free to download 65
Winner First Horizon Mobile Banking
Regions Mobile 4.9★ · Free to download 60

First Horizon Mobile Banking is slightly better due to its more reliable core banking functions, despite both apps suffering from frequent login issues and maintenance.

Full reviews: First Horizon Mobile Banking · Regions Mobile

Both First Horizon Mobile Banking and Regions Mobile struggle with app stability, frequent downtime, and login problems. However, First Horizon appears to have a slight edge in core banking features like mobile deposit and Zelle, which are more consistently problematic for Regions users.

Head to head

Reliability & Stability tieR1R4R9R10
First Horizon Mobile Banking First Horizon users frequently report the app being down for maintenance, crashing, or having trouble loading, making it inaccessible at inconvenient times R1R4R9R10. Some users experience issues logging in after updates or with biometric features R21R27.
Regions Mobile Regions Mobile users also face significant issues with app inconsistency, frequent downtime, and inability to log in, often receiving messages like "Can't process your request right now" . Some report being locked out due to frequent use or issues with biometric ID .
Core Banking Features (Mobile Deposit, Transfers, Zelle) edge: First Horizon Mobile BankingR10R13R16R57
First Horizon Mobile Banking First Horizon users report significant problems with mobile deposit, citing errors, camera issues, and the feature not working after updates, sometimes forcing them to visit a branch R10R13R16R57. Zelle functionality has also been reported as down or problematic R18R22R24. Transfer limits and inability to stop recurring transfers are also noted . Some users cannot access account balances or features after logging in, seeing only ATM finders .
Regions Mobile Regions Mobile users frequently complain about mobile deposit not working, declining checks, or placing long holds on funds . Zelle is described as buggy and sometimes not loading R65. Issues with setting up recurring credit card payments and activating debit cards are also reported. Some users cannot view check images or blocked transactions .
Ease of Use & User Experience tieR11R20R23R35
First Horizon Mobile Banking Some First Horizon users find the app simple, streamlined, and user-friendly R11R20R23R35. However, others describe it as unintuitive, slow, glitchy, and difficult to navigate, especially for tasks like accessing old statements or managing joint accounts R24. A lack of touchless payment capability is a notable inconvenience for some .
Regions Mobile Regions Mobile receives mixed feedback on user experience. Some users find it easy to use and appreciate new updates . However, many describe it as not user-friendly, difficult to navigate, clunky, and slow . Issues include floating icons, large fonts, and notifications that don't lead to specific information . The app also has problems working with VPNs and older iOS versions .
Customer Service & Support edge: First Horizon Mobile BankingR5R8R14R17
First Horizon Mobile Banking First Horizon customers generally praise the bank's customer service, describing staff as kind, helpful, knowledgeable, and quick to resolve problems R5R8R14R17. However, some users report difficulty getting help from customer service regarding login issues R7.
Regions Mobile Regions customers also report good customer service from bank staff . However, some users express frustration with app support, noting that customer service sometimes has no answers for app issues or that the mobile team doesn't reply to emails .
Pick First Horizon Mobile Banking if

Pick First Horizon Mobile Banking if you prioritize strong in-person customer service and a generally simpler app experience, despite potential issues with mobile deposit and occasional downtime R5R8R11R14.

Pick Regions Mobile if

Pick Regions Mobile if you are willing to tolerate frequent login errors and issues with mobile deposit in exchange for a bank that some users find helpful in person and appreciate for its new features, provided your device is up-to-date .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, focusing on app instability and feature malfunctions. The comparison primarily reflects these recent negative trends.

Frequently asked

Do First Horizon Mobile Banking and Regions Mobile have reliable mobile deposit?
No, both First Horizon Mobile Banking and Regions Mobile have significant and frequent issues with mobile deposit functionality, with users reporting errors, camera problems, and checks not being processed or having long holds R10R13R16R57.
Are there frequent login problems with these banking apps?
Yes, both First Horizon Mobile Banking and Regions Mobile users report frequent login issues, including the app not accepting passwords, biometric login failures, and error messages preventing access to accounts R4R7R21R27.
How do these apps handle Zelle transfers?
First Horizon Mobile Banking users have reported Zelle functionality being down or problematic R18R22R24, while Regions Mobile users describe Zelle as buggy and sometimes failing to load R65.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] First Horizon Mobile Banking 1/5 · US POS: I hate this bank due to the constant maintenance so that I am cut off from my funds at the least convenient times. This bank is the lousiest bank I have ever been with and will be looking elsewhere to due my banking!!!!!
  2. [R4] First Horizon Mobile Banking 2/5 · US App malfunction: This app is usually out due to services to fix/debug it from crashing. Now when j put my passoword in, it will not accept it even when the password is saved. There are way too many inconviences with this app. It’s making me consider switching banks.
  3. [R9] First Horizon Mobile Banking 3/5 · US It’s not letting me in the app: I don’t know if you all are doing maintenance on the app or something but it won’t let me ln the app it just says this “it looks like we’re having trouble loading the application” and it says that to make sure that your network is connected but it is and there’s a error code 1003 so yeah thanks for reading this and I love the app
  4. [R10] First Horizon Mobile Banking 1/5 · US Crashes and Downtime Garbage App.: This is one of the worst banking apps out there. Deposit feature is a joke and horrible. Not sure how it has such a high rating. Simply a terrible design and function.
  5. [R13] First Horizon Mobile Banking 1/5 · US It’s 2025, let’s fix the Mobile Deposit PLEASE: Can’t use mobile deposit, have to drive to a branch to deposit checks which is annoying. If you say you have a feature through the app, maybe make sure it works? Also the app is lacking in general. Considering switching banks for this issue tbh.
  6. [R16] First Horizon Mobile Banking 2/5 · US Mobile deposit not working after update: I have used mobile deposit regularly for years and after the latest update, I get nothing but errors when trying to deposit.
  7. [R57] First Horizon Mobile Banking 2/5 · US Has become worse: Taking a check picture is so bad. It makes the camera spazz. The amount of times the app is down as well… not pleased at all.
  8. [R11] First Horizon Mobile Banking 5/5 · US KKEE: Easy and convenient
  9. [R20] First Horizon Mobile Banking 5/5 · US Online banking: Great
  10. [R23] First Horizon Mobile Banking 5/5 · US Just right: It’s a simple sream line app very user friendly .
  11. [R35] First Horizon Mobile Banking 5/5 · US Great App: This is a great app! I never have any issues with it. It makes transfers so easy!
  12. [R5] First Horizon Mobile Banking 5/5 · US Best Bank: I have banked with first horizon for many years. Everyone is always kind. and always takes. Excellent care of any problems right away thank you.
  13. [R8] First Horizon Mobile Banking 5/5 · US Easy banking- Helpful crew: I travel nearly constantly and First Horizon makes it stress free to keep up with banking needs. When I do need help the staff is great at solving my problems.
  14. [R14] First Horizon Mobile Banking 5/5 · US Review: Best customer service!! Fast connection when having to call Friendliest Helpful knowledgeable associates in the banking and on the phone.
  15. [R17] First Horizon Mobile Banking 5/5 · US Customer: Very good bank
  16. [R7] First Horizon Mobile Banking 1/5 · US Doesn’t work, can’t log in: I have had this app for a few weeks now, and I wish I could say I love it but unfortunately I can’t. I would be kidding myself if I had anything to say about it because I haven’t been able to login in at all, with hardly any help from customer service.
  17. [R21] First Horizon Mobile Banking 3/5 · US Update was not beneficial.: Ever since the update I’ve been unable to log in to the mobile app. “Cannot perform this operation”
  18. [R27] First Horizon Mobile Banking 3/5 · US Issues: Always have trouble with the face login and now with my password. It’s really irritating when I’m trying to get in my account to do something
  19. [R18] First Horizon Mobile Banking 3/5 · US Zelle Send Function Down: Everything was great until the Zelle sending function came down. highly inconvenient with no date of when it will return.
  20. [R22] First Horizon Mobile Banking 1/5 · US Antiquated. Negative mobile presence.: This app makes it impossible to achieve the simplest tasks without going into the bank. Transferring funds to an account? Plaid won’t work. Need a new debit card? You’ll have to go into a branch. Sending a Zelle? Absolutely forget about it. If mobile banking is important to you, don’t bank with FHB
  21. [R24] First Horizon Mobile Banking 3/5 · US Is so complicated: We have a joint account with my husband. But is so hard to like use it, if he’s logged in mines doesn’t work or if I’m logged in he’s doesn’t work. We’ve called about they fix it and it doesn’t work after. As of now I made an update and Zelle is not working which is so frustrating.
  22. [R65] Regions Mobile 5/5 · US Update: Wondering why they are asking for card information in order for me to download the newer version .

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store