Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

TD Bank (US) vs Chase Mobile®

TD Bank (US) 4.8★ · Free to download 45
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® generally offers a more stable and user-friendly experience, while TD Bank (US) struggles significantly with app compatibility and reliability issues.

Full reviews: TD Bank (US) · Chase Mobile®

Chase Mobile® is praised for its ease of use, security, and comprehensive features, despite some complaints about specific functionalities and customer service. TD Bank (US) faces widespread criticism for its app's unreliability, frequent crashes, and incompatibility with older phone models, overshadowing its otherwise positive banking services.

Head to head

Features edge: Chase Mobile®R21R23R37R45
TD Bank (US) TD Bank's app offers convenient features like mobile deposit, which users find quick and easy R23R37. However, some users note missing features, such as the inability to view credit card statement end dates R21 or use Siri to lock cards R45.
Chase Mobile® Chase Mobile® provides a wide range of features, including easy money transfers, mobile deposits, and Zelle transactions . Users appreciate the ability to customize their homepage . However, some features like 'Pay in 4' have been removed or are unavailable to some long-term customers , and the Ultimate Rewards redemption process is described as clunky . The chat feature is often criticized for being unusable, frequently crashing, and relying too heavily on AI R73.
Ease of Use edge: Chase Mobile®R3R5R33R39
TD Bank (US) Many TD Bank users describe the app as user-friendly, fast, and convenient R5R33. However, some find the logout routine tedious R39, and recent updates have made the app less intuitive or completely inaccessible for many R3.
Chase Mobile® Chase Mobile® is widely praised for being easy to use, simple, and convenient R74R83R96R114. Users appreciate quick access with biometrics R83 and easy navigation . However, some users find it not very user-friendly , and recent updates have made it harder to see balances or find specific information .
Reliability edge: Chase Mobile®R1R3R6R7
TD Bank (US) TD Bank's app is frequently reported as unreliable, with users experiencing it being down often R1, freezing daily R6, and not loading after login R3. There are also issues with security codes not sending on time R7 and push notifications breaking after updates . Many users are locked out due to forced updates that break functionality or make the app inaccessible .
Chase Mobile® Chase Mobile® is generally seen as reliable, with users stating it has never given them problems and that they trust the app . However, some users report issues with features not working, especially autopay R73, and the app can be laggy or log users out frequently . There are also complaints about an endless loop with Face ID login and problems with Zelle verification .
Price/Value tieR10R36R52R61
TD Bank (US) TD Bank is criticized for outrageous overdraft fees R10 and slow transaction processing R10. Some users also report accounts being closed without clear reasons R36R52.
Chase Mobile® Chase Mobile® users complain about high annual fees and predatory overdraft fees . Some also report issues with credit limits being dropped or accounts not being approved despite long-term banking R61.
Support edge: TD Bank (US)R42R51R53R73
TD Bank (US) TD Bank receives praise for helpful in-branch service R53 and professional phone support R51. However, the app's chat feature is described as frustrating and unusable, constantly crashing and making it difficult to reach a live person R42.
Chase Mobile® Chase Mobile® is criticized for useless customer service and the inability to get quick online chat help due to AI bots R73. Users desire a live chat service with human agents .
Pick TD Bank (US) if

you prioritize helpful in-person and phone support and are confident your device meets the latest OS requirements for the app R51R53.

Pick Chase Mobile® if

you value a generally stable, user-friendly, and feature-rich banking app that works reliably across devices R74.

Evidence note: TD Bank's reviews are heavily skewed by recent negative feedback regarding app compatibility with older iOS versions, which impacts a significant portion of its user base. Chase Mobile® also has some complaints about forced updates, but not to the same critical extent.

Frequently asked

Does TD Bank's app work on older phones?
No, many TD Bank users report that the app no longer works on older iPhone models or iPads due to recent updates requiring iOS 17.0 or higher, preventing them from accessing their accounts or using features like mobile deposit R4R13R14R15.
Is Chase Mobile® easy to use?
Yes, many users find the Chase Mobile® app very easy to use, convenient, and simple to navigate, often highlighting its quick access via biometrics for checking balances and making payments R74R83R96R114.
Are there issues with customer service for either app?
TD Bank receives praise for its in-person and phone support R51R53, but its in-app chat feature is often reported as unusable R42. Chase Mobile® is frequently criticized for useless customer service and a reliance on AI bots in its chat, making it difficult to reach a live person R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R21] TD Bank (US) 3/5 · US Good but one thing missing: In general the app is good, but it doesn't have any way to show the closing date (aka statement end date) for credit cards. Every other banking app shows this date for credit cards, why doesn't TD's？
  2. [R23] TD Bank (US) 5/5 · US Mobile deposit: I’ve been banking with td for years and have always found the app to be convenient and satisfactory. But I’m actually here just to comment on the mobile deposit feature. Since I’ve begun using it I’ve watched it develop from a useful feature with some room for improvement, to a way more streamlined feature which actually incorporates suggestions I made myself when prompted by some
  3. [R37] TD Bank (US) 5/5 · US Check deposit by camera: Never fails, quick fast and easy once it captures in zooms into the picture correct correctly. It snapped the picture of the check quickly professionally not like other banks where it takes a time this year is quick, easy and fast professional highly recommended safety time and keep my patience and frustration at a very low rate😎🤣 thank you
  4. [R45] TD Bank (US) 5/5 · US One thing is missing: This is a great app but a couple of things missing. One is you should be able to use Siri to lock your cards. 2 if you want to lock your cards on the app I suggest try and put cards under lock cards.
  5. [R3] TD Bank (US) 3/5 · US Last Update Issue: The last update appears to have caused issue. Nothing is loading once you login. While it isn’t the most intuitive banking app out there, it used to work and now it doesn’t. I trust once they figure out the issue, it will go back to being an average app.
  6. [R5] TD Bank (US) 5/5 · US Exceptional banking app: TD Bank's app has always been good, and every time there's an update, it gets even better. It's extremely user-friendly, super fast to use, and the most convenient app on my phone. The vast majority of negative, one-star comments relate to the app not being supported by old phones. Take that up with Apple, guys, it has nothing to do with TD Bank. You can't expect a 7 year
  7. [R33] TD Bank (US) 5/5 · US 5* app: The app couldn’t possibly be simpler to use being disabled and a veteran. It makes my life so much simpler. I appreciate you thank you TD Bank.
  8. [R39] TD Bank (US) 4/5 · US Minor App issues: I use this app on a daily basis. What I find irritating is the logout routine. I have to search for the various methods offered to log out, then hit log out and then it asks me if I really want to log out on a different page and when I’m on my cell phone, it annoys me every single time! I have accounts at Chase, Citi, Wells Fargo, American Express Bank and several investment bank
  9. [R1] TD Bank (US) 1/5 · US Unreliable: This app has been giving so much trouble. It is down most of the times. Not reliable anymore.
  10. [R6] TD Bank (US) 3/5 · US Mostly fine: But it freezes on me at least once a day.
  11. [R7] TD Bank (US) 2/5 · US never get codes on time: whenever i try to get a code it doesnt send and then i ask to send a new code and it still doesnt work. then i get like a bunch of texts hours or days later its so annoying
  12. [R10] TD Bank (US) 1/5 · US Worst bank: Dont get td bank. Horrible bank. Late on processing transactions that take over 2-4 days until its posted. Overdraft fees are outrageous. Dont get td bank. Save yourself the time and money.
  13. [R36] TD Bank (US) 1/5 · US The worst: I had td for around 2 years as a secondary account. One day i noticed my td was weird and a large deposit was made, I called , reported the issue and please request a new card to continue using my account. In the td location they gave me an answer where everything was already done and solved . Out of nowhere they closed my account, I had money there and it has been a month and every tim
  14. [R52] TD Bank (US) 1/5 · US Td bank suck: They close my account for no reason saying I use Venmo to much I don’t understand in today world people use digital currency very bad bank
  15. [R61] Chase Mobile® 1/5 · US Disilluted: How is it possible that I have been with this bank for more than 14 years and they still don't approve me at all? It doesn't help. Why trust something that is useless?
  16. [R42] TD Bank (US) 2/5 · US App is fine but chat feature is unusable: The app itself is fine and works as expected but the chat feature is incredibly frustrating and unusable. It constantly crashes and I haven’t been able to get past the AI agent to a live person despite numerous attempts trying to
  17. [R51] TD Bank (US) 5/5 · US Survey results: I am retired Safety Dir. for the largest township in the United States.I worked out of the( Personal) Human Resources Dept. I had the pleasure of speaking with Miranda today.What a great person. Miranda is what we in Human Resources call a KEEPER. Thanks for your patience and professionalism Miranda.Great job today. 😎⚕️🇺🇸
  18. [R53] TD Bank (US) 5/5 · US TD on Williston Road: I have been with This Bank , since They Started as The Howard Bank on the corner Main and St Paul ! Moved out of Vermont for many years , in 2005, started in branch in Shelburne, then and ALWAYS had EXCELLENT SERVICE ! Then when I moved from Charlotte , to South Burlington , I finally decided , I need to go inside and meet the team, and get acquainted EXCELLENT MOVE ON MY P
  19. [R73] Chase Mobile® 2/5 · US Sucks: Features don’t really work. Especially with autopay, I’ve had it enabled for months yet none of my payments have been automatically taken out therefore accruing interest and late fees. You can’t get quick online chat help because of stupid AI or bot responses that don’t get you anywhere. APYs suck as well
  20. [R4] TD Bank (US) 1/5 · US App: All the TD app will not work with many iPhones. I don’t care how many conveniences would be available. I’m not buying a new phone just so your app works especially when you can do the same banking online. There is no added security. It doesn’t benefit me at all and I would like to use the app so I don’t need a security code every single time I sign in. That’s the only advantage I’m looking fo
  21. [R13] TD Bank (US) 1/5 · US iOS 16 customers LOCKED OUT of td bank accts! Shame!: Hello! Customers with OLDER phones NEED bank balance info TOO. I find it outrageous that td bank only focuses on customers with NEW devices. iPhone does NOT provide latest iOS updates to all its customers. Only people with $1,700 new iphones. That said, Td Bank should offer APP SUPPORT to CUSTOMERS WITH OLDER VERSION iOS. 16 etc. OUR account in
  22. [R14] TD Bank (US) 5/5 · US Kgolin942: I have been A TD Bank customer for more than 10 years. When you updated your app, my phone can no longer download the update so I don’t have access to the features that I had agreed to when I signed up. I do not have the finances to purchase a new phone and your app requires a 17.0 or higher. Now I can no longer deposit checks online or print out my statements.
  23. [R15] TD Bank (US) 3/5 · US Can’t access my account: My iPad is running on 16 os now and I can’t access my account because it only works on 17 and above. What are customers supposed to do now. I was previously able to access my account. Please help, I’m quite sure a lot of people are having the same issues.
  24. [R74] Chase Mobile® 5/5 · US Easy: Just wanted to note how easy this app is to use.
  25. [R83] Chase Mobile® 5/5 · US Convenience @ your fingertips: The app is easy to use. It’s very simple and much convenient than any other apps I have used so far. You click it and with your biometrics you are in and review balances and pay due payments. Nothing beats this! By the way, I don’t bank with Chase Bank. I only have their card. I might change banking options in the future. :)
  26. [R96] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  27. [R114] Chase Mobile® 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store