TD Bank (US)
The TD Bank app is generally considered user-friendly and convenient by long-term customers, but recent updates have locked out many users with older iPhone models, leading to widespread frustration and login issues.
The TD Bank app receives praise for its ease of use and convenience, particularly for mobile deposits and managing accounts. However, recent updates requiring iOS 17 have rendered the app inaccessible for a significant number of users with older iPhones and iPads, causing login problems and a decline in recent satisfaction.
What users like
What users complain about
- Recent updates require iOS 17, locking out users with older iPhone and iPad modelsR2R7R14R15
- Frequent app outages, freezing, and loading issues prevent access to accountsR1R30R32R34
- Login problems, including not receiving security codes or being unable to clear pop-upsR3R27R28R32
- Mobile deposit feature is sometimes broken or requires updates that are inaccessibleR49R83
- Poor customer service experiences, including long wait times and unhelpful transfersR20R21R26R31
- Zelle feature is frequently unavailable or buffersR27R177
- Tedious logout process compared to other banking appsR56
- Lack of credit card statement end date displayR70
- App does not work after 12 AM for some usersR220
Latest update · v26.9
What the developer says changed (the verdict above weighs this against what reviewers report):
• Manage linked services more easily! View connected third-party apps & websites, select which accounts share info, or disconnect completely. • Zelle instant limits have increased to $2,500 daily and up to $10,000 monthly. • Various optimizations and bug fixes.
Recurring themes
Who it's for
This app is for TD Bank customers who have an iPhone or iPad capable of running iOS 17 or higher and value a generally user-friendly banking experience R6R72. It is not for users with older iOS devices R2R7R16R69 or those who frequently encounter app outages and login issues R1R30R39.
Evidence note: The recent reviews skew heavily negative, primarily due to the iOS 17 compatibility issue. This contrasts sharply with the high lifetime rating, indicating a recent negative trajectory. While there are positive comments about the app's general usability, they often come from users who are not affected by the compatibility issue or are older reviews. The developer notes mention 'bug fixes' but do not address the widespread iOS compatibility problem, which is the dominant theme in recent feedback.
Frequently asked
Does the TD Bank app work on older iPhones and iPads?
Are there frequent issues with the TD Bank app crashing or freezing?
Can I use Zelle with the TD Bank app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R6] Exceptional banking app: TD Bank's app has always been good, and every time there's an update, it gets even better. It's extremely user-friendly, super fast to use, and the most convenient app on my phone. The vast majority of negative, one-star comments relate to the app not being supported by old phones. Take that up with Apple, guys, it has nothing to do with TD Bank. You can't expect a 7 year
- [R72] Best I’ve ever used: I’ve banked w TD for almost 20 years. I love them. Their phone app is so easy to use, so fast, so accurate. Proud to be a Canadian citizen with products this good!
- [R181] Excellent banking app: Very user friendly. Love it.
- [R186] Great App: Laid out nicely and simple to use.
- [R29] Mobile deposit: I’ve been banking with td for years and have always found the app to be convenient and satisfactory. But I’m actually here just to comment on the mobile deposit feature. Since I’ve begun using it I’ve watched it develop from a useful feature with some room for improvement, to a way more streamlined feature which actually incorporates suggestions I made myself when prompted by some
- [R64] Cashing my check: It worked great. I was a little concerned for the past few days, but I finally dug up the courage and did it.
- [R205] TDBank app: Just used the TD Bank app for the first time to deposit a check, it was great! I wish had had been depositing checks this way sooner….
- [R211] Bank Deposit: TD BANK deposit is a convenient way to deposit checks in the comfort of your own home. It is convenient, efficient, and extremely easy.
- [R19] Very good Bank always helpful: I will always recognize TD Bank to the world
- [R96] Survey results: I am retired Safety Dir. for the largest township in the United States.I worked out of the( Personal) Human Resources Dept. I had the pleasure of speaking with Miranda today.What a great person. Miranda is what we in Human Resources call a KEEPER. Thanks for your patience and professionalism Miranda.Great job today. 😎⚕️🇺🇸
- [R99] TD on Williston Road: I have been with This Bank , since They Started as The Howard Bank on the corner Main and St Paul ! Moved out of Vermont for many years , in 2005, started in branch in Shelburne, then and ALWAYS had EXCELLENT SERVICE ! Then when I moved from Charlotte , to South Burlington , I finally decided , I need to go inside and meet the team, and get acquainted EXCELLENT MOVE ON MY P
- [R143] Wonderful Bank: Excellent bankers. Excellent features. I am especially grateful to be their customer as I am not very skilled in technology. Highest recommendation.
- [R218] Best option to have is Apple Pay.: Apple Pay is one of the best apps anybody could have you don’t have to pull out your card every time you’re gonna order something or buy something. One of the best apps that Apple developed the downside of it is we need to secure it because I use Apple Pay for everything and for some reason they got into my account on the 2/13-2/14 for 129.00 using my Apple Pay,
- [R2] App: All the TD app will not work with many iPhones. I don’t care how many conveniences would be available. I’m not buying a new phone just so your app works especially when you can do the same banking online. There is no added security. It doesn’t benefit me at all and I would like to use the app so I don’t need a security code every single time I sign in. That’s the only advantage I’m looking fo
- [R7] iOS 16 customers LOCKED OUT of td bank accts! Shame!: Hello! Customers with OLDER phones NEED bank balance info TOO. I find it outrageous that td bank only focuses on customers with NEW devices. iPhone does NOT provide latest iOS updates to all its customers. Only people with $1,700 new iphones. That said, Td Bank should offer APP SUPPORT to CUSTOMERS WITH OLDER VERSION iOS. 16 etc. OUR account in
- [R14] How stupid!: Why isn’t this backwards compatible! I have to buy a new phone to use this mobile app! Glad u don’t have to buy a new home computer to banking. Are you planning on upgrading all your apps to the latest OS/IOS?
- [R15] Gary: My iPhone 8+ won’t accept the update and I can’t do any banking.
- [R1] Unreliable: This app has been giving so much trouble. It is down most of the times. Not reliable anymore.
- [R30] Last Update Issue: The last update appears to have caused issue. Nothing is loading once you login. While it isn’t the most intuitive banking app out there, it used to work and now it doesn’t. I trust once they figure out the issue, it will go back to being an average app.
- [R32] The app is buggy: Constant login problems, it keeps glitching after Face ID and won't go further. Please fix it, I'm tired of this; other banks don't have these app problems. · translated
- [R34] TD Bank App Has Failed Me: For years I used the TD Bank App on my IPad. Suddenly it stopped working. It does not show me my account at all anymore. I hate it!
- [R3] never get codes on time: whenever i try to get a code it doesnt send and then i ask to send a new code and it still doesnt work. then i get like a bunch of texts hours or days later its so annoying
- [R27] Can’t get in.: Was just forced to update. Now there’s a pop up saying Zelle is unavailable (which I don’t care about) and it can’t be cleared with the ok button or the x. Can’t access the app at all. It won’t go away.
- [R28] Forced an update that’s literally broken: Good job td app devs! you made an update that breaks the app by putting an unclose-able popup about how half the app doesn’t work anymore at the home page. Very good job guys :)
- [R49] Mobile deposit is broken: Mobile deposit will not work
- [R83] Update glitch: I am trying to do Mobil deposit as always but today it’s making me update the app. My phone is not updating because iPhone is up to date with OS and won’t do any more but your app is only comparable to 2026 OS version. Now how am I suppose to do the Mobil deposit. App won’t go to login page rather just show update button. Please remove this on Home Screen. I logged in fine until l
- [R20] Very bad support system!!: The card always stolen. When I only used one card!! I need the card payment everything!Damn it.
- [R21] The worst: I had td for around 2 years as a secondary account. One day i noticed my td was weird and a large deposit was made, I called , reported the issue and please request a new card to continue using my account. In the td location they gave me an answer where everything was already done and solved . Out of nowhere they closed my account, I had money there and it has been a month and every tim
- [R26] No te dan opción de nada: He cambiado la dirección más de 20 veces y hasta la e confirmado, es la que tienen en su data, y nunca me llegan los estados que solicito, bloquean la cuenta por todo, 3 años con una cuenta de cheques y no aprueban tarjetas de crédito que no eres elegible! Bueno.
- [R31] Td bank suck: They close my account for no reason saying I use Venmo to much I don’t understand in today world people use digital currency very bad bank
- [R177] What is it with the Zelle feature? Is down . Android is working flawlessly: Tried it for most of the day . It just buffers
- [R56] Minor App issues: I use this app on a daily basis. What I find irritating is the logout routine. I have to search for the various methods offered to log out, then hit log out and then it asks me if I really want to log out on a different page and when I’m on my cell phone, it annoys me every single time! I have accounts at Chase, Citi, Wells Fargo, American Express Bank and several investment bank
- [R70] Good but one thing missing: In general the app is good, but it doesn't have any way to show the closing date (aka statement end date) for credit cards. Every other banking app shows this date for credit cards, why doesn't TD's?
- [R220] It’s okay: The only complaint that I have about the app is that it never works after 12am. There’s plenty of times I needed to log in to the app late at night or transfer money and it wouldn’t allow me to.
- [R16] Kgolin942: I have been A TD Bank customer for more than 10 years. When you updated your app, my phone can no longer download the update so I don’t have access to the features that I had agreed to when I signed up. I do not have the finances to purchase a new phone and your app requires a 17.0 or higher. Now I can no longer deposit checks online or print out my statements.
- [R69] Can not access: Can not access. My iPhone is not iOS 17. The most convenient bank insists I must buy a new iPhone!
- [R39] App broken: App has been broken for 2 days. Can’t load account info,
- [R45] Mostly fine: But it freezes on me at least once a day.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store