Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Apple Store vs Google Chrome

Apple Store 3.5★ · Free to download 30
Winner Google Chrome
Google Chrome 4.7★ · Free to download 75

Google Chrome is the clear winner due to its superior performance, reliability, and user-friendly browsing experience, despite recent concerns about AI integration, while Apple Store struggles with basic functionality and customer support.

Full reviews: Apple Store · Google Chrome

Google Chrome generally offers a fast, secure, and user-friendly browsing experience, though recent AI updates have caused some frustration. The Apple Store, conversely, faces significant user complaints regarding app functionality, payment issues, and customer service.

Head to head

Features edge: Google ChromeR15R17R26R27
Apple Store Users appreciate the Apple Store for viewing phone models and finding apps, with some praising its usefulness and ease of navigation R17R26. However, many users express frustration with missing features, such as the inability to easily find installed apps , manage multiple Downtime blocks R27, or send entire text message threads . Some also report issues with finding desired apps R15 or specific phone models .
Google Chrome Google Chrome is valued for its general browsing capabilities, with users calling it a "great web browser" that is "fast, sufficient" and "user friendly" . Many prefer it over other platforms for its perceived safety and security . However, recent updates introducing AI features like Gemini have been met with strong negative feedback, with users wanting options to disable AI R67R94R117 and complaining about AI guessing thoughts or providing irrelevant suggestions R70. Issues with scrolling tab groups and a decline in search quality are also noted.
Ease of Use edge: Google ChromeR7R12R19R23
Apple Store Some users find the Apple Store easy to use and navigate R23R26. However, a significant number of reviews highlight difficulties, including confusing interfaces for Apple Card and Apple Pay R19, challenges in updating payment information R7, and issues with the app not working on older iOS versions R34. Users also report problems with finding installed apps and general app loading slowness R12.
Google Chrome Google Chrome is generally considered user-friendly . Users appreciate its straightforward nature for browsing . However, recent updates have introduced usability issues, such as changes to tab management that users find pointless and disruptive , and the unwanted integration of AI features R67R94. Some users also report difficulties with account access and issues with the built-in translator .
Reliability edge: Google ChromeR9R11R33R34
Apple Store The Apple Store exhibits significant reliability issues, with users reporting problems with transactions not going through R33, apps not opening R9, and the app not allowing updates R11. There are also complaints about orders not being processed on time and the app being disabled for older iOS versions, preventing users from shopping R34.
Google Chrome Google Chrome is generally seen as reliable for rendering webpages and is preferred for its stability . However, many users report frequent freezing R88R111 and unexpected quits R87. Recent updates have also caused bugs, such as search history being saved despite settings being off , and some users experienced their browsers being deleted after a crash .
Price/Value tieR13R14R52R58
Apple Store The Apple Store is free to download, but users express frustration with hidden costs and perceived greed. Complaints include being charged for extra storage R52, deceptive pricing with forced upcharges R58, and issues with using gift cards for purchases R13. Some users also wish more items were free R14.
Google Chrome Google Chrome is free to download and use, and many users find it to be a valuable browser . However, some users complain about the prevalence of ads and the use of AI, which they feel gathers information at their expense R70. There are also reports of issues with free versions of Google Forms requiring sign-ins .
Support tieR4R7R9R13
Apple Store Users report significant issues with Apple's support. Examples include being unable to resolve recurring charges R4, difficulties with payment information updates R7, and unhelpful in-store experiences R13. Some users mention that Apple "HAS indeed try to help me" R4, but others describe support as unable to assist with basic issues like a non-opening app R9.
Google Chrome Google Chrome users report mixed experiences with support. Some users express frustration with being unable to access accounts and needing help , or issues with customer service for Google Forms not resolving problems . One user had a negative experience with customer support for a Ring camera, calling agents a "joke" . However, other reviews praise "Excellent Service" and "Exceptional performance" with quick resolution .
Pick Apple Store if

You are deeply embedded in the Apple ecosystem and primarily use the app for browsing Apple products and services, or if you need assistance from Apple staff for new devices R17.

Pick Google Chrome if

You prioritize a fast, secure, and generally reliable web browsing experience, prefer syncing across devices, and are willing to navigate or disable recent AI integrations .

Evidence note: The reviews for Apple Store are often very short, fragmented, or unrelated to the app itself, making it challenging to extract consistent, detailed feedback on specific dimensions. Many reviews appear to be from younger users or those unfamiliar with app store mechanics. Google Chrome reviews, while more numerous, also contain some irrelevant feedback, but provide more substantive comments on app functionality and recent updates.

Frequently asked

Is the Apple Store app reliable for purchases and account management?
Based on user reviews, the Apple Store app shows significant reliability issues for purchases and account management, with users reporting problems with transactions not going through, gift card usage, and updating payment information R7R13R33.
How do users feel about AI features in Google Chrome?
Many Google Chrome users express strong dissatisfaction with recent AI features, such as Gemini, citing unwanted integration, incorrect suggestions, and a desire for options to disable AI R67R70R94R117.
Does Google Chrome have performance issues?
Despite being generally considered fast, Google Chrome users frequently report performance issues such as the app freezing, unexpectedly quitting, and draining battery on some devices R87R88R100R111.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R15] Apple Store 3/5 · US It’s not helping: I can not find apps that i want
  2. [R17] Apple Store 5/5 · US Good app: It’s a good app. It’s very useful to see the models. I can now see what phone is best for me.ty for this app
  3. [R26] Apple Store 5/5 · US Love this: I love this app, it is very useful and easy to use.
  4. [R27] Apple Store 3/5 · US Apple Family: Please set up the ability to create multiple Downtime blocks on Apple devices. This ability is very much needed!
  5. [R7] Apple Store 1/5 · US This app sucks: I’ve been trying to update my payment information for weeks and can’t and they haven’t been able to help me 😡
  6. [R12] Apple Store 3/5 · US Is ok I guess: It is alright but sometimes it takes forever for things to load personally I need something faster.
  7. [R19] Apple Store 1/5 · US Feedback for apple: The Apple Card and Apple Pay are confusing. Using email instead of text is Disgusting Whilst St., Journal said three years ago no one reads her email. I was at the Apple Store. I bought the iPhone online. It was confusing cause it said $40 for Verizon but then later I had to pay $40 to Verizon so now I’m looking for. The receipt because I originally ordered a yellow strap which
  8. [R23] Apple Store 5/5 · US Apple Store: Best app easy to use really satisfied I will recommend it awesome app
  9. [R9] Apple Store 3/5 · US Solitaire free?: My solitaire free is on my phone but it will Not open? Please help! Janet
  10. [R11] Apple Store 4/5 · US Weird: The app won’t let me update the new version and I can’t use it
  11. [R33] Apple Store 3/5 · US Hi: It has been horrible! All of my transactions have never gone through!
  12. [R34] Apple Store 1/5 · US Why would the app not work on old ios: Trying to shop new iphone but the store is disabled for my ios version must update ios to use the apple store app. I am sure this affects millions of apple users looking to upgrade their older phones.
  13. [R13] Apple Store 1/5 · US Very unethical in my opinion: Got price in app and then bought gift cards at grocery store (for fuel points) to make the purchase. App wouldn’t let me select pickup at store. Called support who said go to store. I did waste 4 hours of my time because store wouldn’t let me use gift cards either (ripped the laptop away from me) even though they verified the balance on their own website. Told me I co
  14. [R14] Apple Store 5/5 · US Hl it is a very good app for you: It would be nice if it was just fee to bay a lot of the items that are on there
  15. [R52] Apple Store 1/5 · US Storage: I despise apple for making me delete photos because I have too much storage when I already deleted almost half of my camera roll. You people are greedy charging for extra storage, this is absolutely absurd and selfish- what has humanity come to that we have to pay just to keep our memories? Not only the memories but to keep our phone going, this is insane and I will not allow it not on my
  16. [R58] Apple Store 1/5 · US Deceptive: app forces a $30 upcharge if you do not want to connect to a major carrier immediately, making the advertised prices deceptive
  17. [R4] Apple Store 1/5 · US Flex city: Please reconsider flex city being on Apple Store or App Store. You cannot reach the merchant through any type of contact information. It doesn’t work. No number. No email. No official way to contact them. I have a reoccurring charge from them through Apple that’s 118.00 everyday and cannot get it off. Please help me with this. And prevent other people from accessing the game. Especially
  18. [R67] Google Chrome 1/5 · US New Update: This new update is infuriating. I don’t want Gemini at the bottom of my page, or anywhere near me. I don’t want the search and tabs bars to be disjointed. The fact we cannot return Chrome to how it was before the update, or remove Gemini from our bar!, is awful. Please give us the option to return back to the previous version of Chrome.
  19. [R70] Google Chrome 2/5 · US Too much AI: I am sick of AI trying to guess what I’m thinking all the time. It tries to correct my technical word spellings (incorrectly of course) of course). Or suggests words that pop up and have no relevance and interrupts my train of thought that wastes my time. I feel like it’s gathering information from me so that it can “learn” but I don’t feel it’s my responsibility to be a teacher to t
  20. [R94] Google Chrome 1/5 · US Ai option: There should be a way I can disable the AI setting in the app.
  21. [R117] Google Chrome 1/5 · US AI: The use of AI has ruined this app.
  22. [R87] Google Chrome 3/5 · US Crash: Google Chrome “unexpectedly quits” a lot
  23. [R88] Google Chrome 1/5 · US Keeps freezing: The app freezes when I exit it to reply to a text and then I swipe back to the app, it freezes and doesn’t want to work unless I close it completely and reopen it
  24. [R100] Google Chrome 1/5 · US drains battery on iphone se 2nd: its super laggy and drains battery making phone hot
  25. [R111] Google Chrome 2/5 · US Keeps freezing: Freezes so many times a day and I always have to close the app and restart it. I honestly use it because it syncs with the rest of my chrome usage on desktop etc.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store