Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Apple Store vs Amazon Shopping

Apple Store 3.5★ · Free to download 40
Winner Amazon Shopping
Amazon Shopping 4.8★ · Free + IAP 75

Amazon Shopping is the clear winner due to its robust functionality, wide product selection, and generally reliable delivery, despite recent issues with AI search and customer service.

Full reviews: Apple Store · Amazon Shopping

Amazon Shopping offers a vast array of products with generally fast and reliable delivery, though recent AI search integration and customer service issues have frustrated some users. The Apple Store app is primarily for browsing Apple products and managing App Store downloads, but struggles with payment processing, slow loading, and inconsistent support for app-related issues.

Head to head

Features & Product Selection edge: Amazon ShoppingR17R29R30R27
Apple Store The Apple Store app is useful for browsing Apple device models and finding apps R17R29, but some users find it difficult to locate specific installed apps or manage family settings R30R27. There are also complaints about missing specific product models like the iPhone 16 Pro .
Amazon Shopping Amazon Shopping offers a vast selection of products, from food and toys to electronics and gifts, with many users appreciating the variety and deals . It also includes features like free music and Grubhub+ for Prime members . However, some users report issues with specific functionalities like Alexa AI on iPad or picture search .
Ease of Use tieR23R26R47R12
Apple Store Some users find the Apple Store app easy to navigate and useful R23R26R47. However, others report slow loading times, difficulty updating payment information, and issues with app functionality on older iOS versions R12R7.
Amazon Shopping Amazon Shopping is generally praised for being easy to use and convenient for online shopping . However, recent updates forcing AI search have made the app cumbersome, slow, and prone to freezing for many users . The app also tends to heat up phones and drain battery quickly R75R78R96.
Reliability & Performance tieR33R9R46R22
Apple Store The Apple Store app has issues with transactions not going through, apps not opening, and orders not being processed on time R33R9R46. Some users also report problems with AirPods after warranty expiration R22.
Amazon Shopping Amazon Shopping is often described as consistent and reliable for shopping . However, many recent reviews highlight issues with packages being delivered to the wrong address, not arriving, or being delayed, even for Prime members R61. The app itself also experiences frequent crashes and glitches, especially when browsing for extended periods .
Price & Value edge: Amazon ShoppingR58R52R19R49
Apple Store Users express frustration with Apple's pricing, including perceived upcharges, charges for storage, and confusing payment structures R58R52R19R49. Some also wish more items were free .
Amazon Shopping Amazon Shopping is praised for good pricing and deals, especially for Prime members who get cheaper prices and free returns . However, some users feel Prime Days are becoming a 'scam' due to shipping delays R63, and others note that returns are no longer free unless taken to specific locations .
Customer Support tieR5R7R4R13
Apple Store Apple has received mixed reviews regarding support; some users appreciate help from store staff R5, while others report being unable to update payment information or resolve recurring charges R7R4. There are also instances of support being unhelpful with gift card issues R13.
Amazon Shopping Amazon's customer service is a major point of contention, with many users reporting it has gotten worse, citing useless AI chatbots and difficulty reaching human interaction R61R63R79. Issues include problems with refunds for faulty items or missing packages R79.
Pick Apple Store if

you are primarily interested in browsing Apple products or managing App Store downloads, and are comfortable with potential payment and app-related issues R17R29R7R13.

Pick Amazon Shopping if

you want a wide selection of products, good deals, and generally reliable shipping for everyday shopping, and are willing to navigate recent frustrations with AI search and customer service .

Evidence note: The Apple Store app has a significantly lower lifetime rating and fewer reviews, suggesting less widespread satisfaction and potentially a more niche use case compared to Amazon Shopping. Many reviews for the Apple Store app are short, vague, or seem to confuse it with the App Store or Apple's general services.

Frequently asked

Is the Apple Store app good for finding apps?
The Apple Store app can be useful for finding apps and seeing what you need, with some users loving it for that purpose R29R15. However, some reviewers find it surprisingly annoying to find installed apps, as the main options push new downloads R30.
How is Amazon's customer service?
Amazon's customer service has declined, with many users reporting that AI chatbots are useless and frustrating, making it difficult to resolve issues like wrong deliveries, faulty products, or missing packages R61R63R79R101.
Does the Amazon Shopping app drain phone battery?
Yes, several users report that the Amazon Shopping app is 'heavy' and causes their iPhone to heat up and drain battery quickly, leading some to uninstall it or use their computer for browsing instead R75R78R96.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] Apple Store 5/5 · US Good app: It’s a good app. It’s very useful to see the models. I can now see what phone is best for me.ty for this app
  2. [R29] Apple Store 5/5 · US Have to get this: So when I need an app just took a breaking love this app it has what I need! Get this app now please readable! If you don’t hJust took a breakage this app then something is wrong with you!
  3. [R30] Apple Store 3/5 · US Surprisingly annoying to find installed apps: It would be nice if it was easier to find and manage the apps I have installed instead of all of the main options pushing you to new downloads. I usually end up going to pending updates to find my installed apps.
  4. [R27] Apple Store 3/5 · US Apple Family: Please set up the ability to create multiple Downtime blocks on Apple devices. This ability is very much needed!
  5. [R23] Apple Store 5/5 · US Apple Store: Best app easy to use really satisfied I will recommend it awesome app
  6. [R26] Apple Store 5/5 · US Love this: I love this app, it is very useful and easy to use.
  7. [R47] Apple Store 5/5 · US Recommend!: I really enjoy using this app because it is easy to navigate and has a lot of helpful features. The app runs smoothly most of the time, and I like how simple it is to find what I need. It has made things more convenient and saves me time. Overall, I have had a great experience using this app and would recommend it to others looking for something reliable and user-friendly.
  8. [R12] Apple Store 3/5 · US Is ok I guess: It is alright but sometimes it takes forever for things to load personally I need something faster.
  9. [R33] Apple Store 3/5 · US Hi: It has been horrible! All of my transactions have never gone through!
  10. [R9] Apple Store 3/5 · US Solitaire free?: My solitaire free is on my phone but it will Not open? Please help! Janet
  11. [R46] Apple Store 1/5 · US Orders: Placed an order and wasn’t even processed before the day it was supposed to be delivered. Taking a week and a half longer than advertised
  12. [R22] Apple Store 1/5 · US Airpods: Apple airpods are trash as soon as warranty expires air pods start giving issues
  13. [R58] Apple Store 1/5 · US Deceptive: app forces a $30 upcharge if you do not want to connect to a major carrier immediately, making the advertised prices deceptive
  14. [R52] Apple Store 1/5 · US Storage: I despise apple for making me delete photos because I have too much storage when I already deleted almost half of my camera roll. You people are greedy charging for extra storage, this is absolutely absurd and selfish- what has humanity come to that we have to pay just to keep our memories? Not only the memories but to keep our phone going, this is insane and I will not allow it not on my
  15. [R19] Apple Store 1/5 · US Feedback for apple: The Apple Card and Apple Pay are confusing. Using email instead of text is Disgusting Whilst St., Journal said three years ago no one reads her email. I was at the Apple Store. I bought the iPhone online. It was confusing cause it said $40 for Verizon but then later I had to pay $40 to Verizon so now I’m looking for. The receipt because I originally ordered a yellow strap which
  16. [R49] Apple Store 1/5 · US THIS GAME IS TAKING MY MONEY!!!!!: I was supposed to get 45$ i got 39$ WHY ARE U STEALING APPLE? GIVE MY MONEY OR IM SUEING U! >:(
  17. [R5] Apple Store 5/5 · US Apple phones for beginners: Max was great to help us old ladies get started with the main main focus of our new phones. But we ran out of time right when things were getting useful to me and he mention a next class on ..how to utilize the Cloud for our benefit! We need that class!
  18. [R7] Apple Store 1/5 · US This app sucks: I’ve been trying to update my payment information for weeks and can’t and they haven’t been able to help me 😡
  19. [R4] Apple Store 1/5 · US Flex city: Please reconsider flex city being on Apple Store or App Store. You cannot reach the merchant through any type of contact information. It doesn’t work. No number. No email. No official way to contact them. I have a reoccurring charge from them through Apple that’s 118.00 everyday and cannot get it off. Please help me with this. And prevent other people from accessing the game. Especially
  20. [R13] Apple Store 1/5 · US Very unethical in my opinion: Got price in app and then bought gift cards at grocery store (for fuel points) to make the purchase. App wouldn’t let me select pickup at store. Called support who said go to store. I did waste 4 hours of my time because store wouldn’t let me use gift cards either (ripped the laptop away from me) even though they verified the balance on their own website. Told me I co
  21. [R15] Apple Store 3/5 · US It’s not helping: I can not find apps that i want
  22. [R61] Amazon Shopping 2/5 · US Customer service keeps getting worse: These AI chatbots are useless and frustrating and more and more packages are delivered to the wrong address.
  23. [R63] Amazon Shopping 3/5 · US Prime days are becoming scam days :(: Amazon Prime days setup - 1. Interest free money - Buy something during prime days, it will take eternity to ship it even if they have items in stock and it can be delivered next day? 2. No human interaction anymore - chat is just one closed circle
  24. [R79] Amazon Shopping 1/5 · US AI workforce/ very poor problem resolution.: So I bought an item for over 110$, less than 2 weeks after receiving it the product was faulty. I was told I would have to pay for shipping to replace it. They can refund my card for the item but not for shipping. Instead the offer a gift card. So you can buy more faulty junk. What a joke. I’d give 0 stars if I could.
  25. [R101] Amazon Shopping 1/5 · US Going down hill: Amazon has made there money now there customer support no longer cares I’ll be going back to buying from Walmart!!!!
  26. [R75] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  27. [R78] Amazon Shopping 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
  28. [R96] Amazon Shopping 3/5 · US Drains Phone Battery: The app works really well but sometimes takes a long time to load and always drains my phone battery/makes my phone very hot. I only try to use it for quick purchases of products I’ve already used. If I need to browse at all I use my computer, otherwise my phone battery will drop significantly and very quickly.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store