Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Farmers Insurance Mobile vs Allstate® Mobile

Farmers Insurance Mobile 4.8★ · Free to download 75
Winner Farmers Insurance Mobile
Allstate® Mobile 4.8★ · Free to download 65

Farmers Insurance Mobile has a slight edge due to its more consistent app performance and user-friendly payment options, despite both apps facing some reliability issues.

Full reviews: Farmers Insurance Mobile · Allstate® Mobile

Farmers Insurance Mobile generally offers a more reliable and easy-to-use experience for managing policies and making payments, though some users report crashes. Allstate Mobile, while highly rated overall, struggles with frequent app malfunctions, particularly with its Drivewise feature and login issues.

Head to head

Features & Functionality edge: Farmers Insurance MobileR1R3R11R28
Farmers Insurance Mobile Farmers Insurance Mobile users appreciate having everything from car, trailer, and house policies in one app, and find it easy to view policies, print ID cards, and declarations R11R28. However, some users report issues with self-service claims, being repeatedly sent to 'find a repair shop' R1, and a removed 'pay now' option for those who prefer not to use autopay R3.
Allstate® Mobile Allstate Mobile offers features like roadside assistance, which users found easy to request and track . The Drivewise feature is a significant part of the app, but many users report issues with trip detection, inaccurate scoring (especially for phone usage while driving or as a passenger), and difficulty monitoring all drivers on a plan R66R67R72R76. Some users also report that online policy ID cards in Apple Wallet only show the first listed name, making them useless for other insured individuals .
Ease of Use edge: Farmers Insurance MobileR2R17R19R22
Farmers Insurance Mobile Many Farmers Insurance Mobile users find the app very easy to navigate, access, and use R2R17R19. Paying bills is frequently described as fast, easy, and quick, sometimes taking less than a minute or one click R22R30R35R37.
Allstate® Mobile Allstate Mobile receives mixed reviews regarding ease of use. Some users find it menu-friendly and easy to access , while others describe it as having too much information and being difficult for senior citizens . The app's interface is also called out as low quality, full of misaligned UI components, and confusing .
Reliability & Performance edge: Farmers Insurance MobileR3R7R10R12
Farmers Insurance Mobile Farmers Insurance Mobile users report frequent app crashes and errors, sometimes preventing access to bills or accounts R3R7R12. Some users also struggle with account creation R10 and login issues, with policies disappearing after updates R18.
Allstate® Mobile Allstate Mobile suffers from significant reliability issues, with users reporting the app not working for months, freezing on the splash screen, or being unusable after updates R61. Login problems are common, often redirecting users to a browser or a non-existent claim R61. The app also drains phone battery significantly .
Price & Value edge: Farmers Insurance MobileR4R16R36R44
Farmers Insurance Mobile Farmers Insurance Mobile users mention lower rates and saving money after switching R36R44. Some users, however, report unexpected bill increases without notification R16 and issues with payments being messed up, leading to higher costs R4.
Allstate® Mobile Allstate Mobile users sometimes find their rates very expensive, with one user paying extra for years for a rideshare policy that didn't cover them . Another user lost money due to an Allstate customer's fault and felt the company did not understand the damages . There are also reports of policies not being updated on the app after renewal payments, causing issues with proof of insurance .
Customer Support edge: Farmers Insurance MobileR5R8R16R18
Farmers Insurance Mobile Farmers Insurance Mobile users frequently praise excellent customer service and agents who go above and beyond R5R8. However, some report rude salesmen or agents R16 and difficulty with customer service claiming policies don't exist after system updates R18.
Allstate® Mobile Allstate Mobile users report both positive and negative experiences with customer service. Some praise wonderful customer service and helpful agents . Conversely, many users describe customer service as rude, incompetent, and unresponsive, with attorneys unable to get calls returned . Issues also arise with agents giving conflicting information and difficulty reaching customer service to cancel automatic payments .
Pick Farmers Insurance Mobile if

you prioritize a generally easier-to-use and more reliable app for managing policies and making payments, and value strong agent support R2R22.

Pick Allstate® Mobile if

you are an existing Allstate customer who primarily needs basic policy viewing and roadside assistance features, and are willing to tolerate frequent app glitches and potential issues with the Drivewise program R61.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Allstate Mobile has a significantly larger number of ratings, which may contribute to a higher volume of negative reviews, especially concerning app functionality and the Drivewise feature. Farmers Insurance Mobile's reviews, while fewer, also highlight reliability issues.

Frequently asked

Which app is better for making payments?
Farmers Insurance Mobile is generally better for making payments, with many users describing the process as fast, easy, quick, and sometimes a one-click action R22R30R35R37.
Does Allstate Mobile's Drivewise feature work well?
Allstate Mobile's Drivewise feature frequently has issues, with users reporting problems with trip detection, inaccurate scoring for phone usage (even as a passenger or with CarPlay), and difficulty monitoring driving habits R66R67R72R76.
Which app is more reliable?
Farmers Insurance Mobile appears to be more reliable overall, though both apps have reported issues; Allstate Mobile users frequently experience the app not working, freezing, or having login problems R3R7R12R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Farmers Insurance Mobile 1/5 · US Self service does not self service: started a self service claim and was repeated sent to ‘find a repair shop’ but three claims shop said that a tow’ has to be arraigned directly through Farmers.
  2. [R3] Farmers Insurance Mobile 3/5 · US Used to be better: Current version of the app crashes regularly. Often can’t access my bill with a note that there’s an error. But more importantly at some point they removed the ability for pay now. My bill is the same every month and I don’t want autopay. I want to pay when my check hits. This is generally before the bill becomes available and I cannot pay at that time as there is no option for
  3. [R11] Farmers Insurance Mobile 5/5 · US Great app: Everything from car, to trailer to house under in one app!
  4. [R28] Farmers Insurance Mobile 5/5 · US App is easy to use: The Farmer’s app is easy to view policies and print ID cards or declarations.
  5. [R2] Farmers Insurance Mobile 5/5 · US Jamie: Very easy to navigate and access. Everything you need right at your finger tips!
  6. [R17] Farmers Insurance Mobile 5/5 · US Very efficient: I use the app to view our policies and it’s very easy to navigate.
  7. [R19] Farmers Insurance Mobile 5/5 · US User friendly: The app was very clear and the directions were easy to follow.
  8. [R22] Farmers Insurance Mobile 5/5 · US Insurance: This app makes paying my bill and verifying information easy!
  9. [R7] Farmers Insurance Mobile 1/5 · US Broken app: Demands to run in the background, even with it enabled, it won’t let me get past the screen demanding to run in the background, which it already is.
  10. [R10] Farmers Insurance Mobile 1/5 · US What a mess: 5 attempts to create an acct i give up
  11. [R12] Farmers Insurance Mobile 2/5 · US Troublesome: The app locks me out. Doesn’t allow me to access my account more than half the times I try. Very hit and miss. Good features when it works but it is more frustrating than useful.
  12. [R4] Farmers Insurance Mobile 2/5 · US Payment trouble: Not how I wanted to start this off with farmers messing up my payments and yet here I am having to pay way more than I was quoted. This really put me in a bind financially. Thanks, looking to switch carriers.
  13. [R16] Farmers Insurance Mobile 1/5 · US Rude salesman: Set my account to auto pay. After a year of having insurance through them my bill got raised $50 without informing me. When I called the saleswomen told me to call back the next day, was extremely rude and then told me “have a long weekend” because I started to get irritated with her.
  14. [R36] Farmers Insurance Mobile 5/5 · US New client: Saved us ALOT money
  15. [R44] Farmers Insurance Mobile 5/5 · US Farmers insurance: Lower rates … focus app keeps me focused. Glad I switched .
  16. [R5] Farmers Insurance Mobile 5/5 · US Excellent: Always receive excellent care and service!
  17. [R8] Farmers Insurance Mobile 5/5 · US Customer service Rep: If you want A Rep that goes above and beyond you need Erica Conrad. She needs to train your company’s representatives she’s a 10+ agent.
  18. [R18] Farmers Insurance Mobile 1/5 · US Policy is gone: I’ve been making payments in the old website for years. Now that they updated their system to this app I can’t make payments or login, and customer service says my policy doesn’t exist.
  19. [R30] Farmers Insurance Mobile 4/5 · US Payment fast & easy: Took 2 minutes
  20. [R35] Farmers Insurance Mobile 5/5 · US Payment: Very easy to review my Bill and make payment online.
  21. [R37] Farmers Insurance Mobile 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill
  22. [R66] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  23. [R67] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  24. [R72] Allstate® Mobile 3/5 · US Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
  25. [R76] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  26. [R61] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store