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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Farmers Insurance Mobile

75
User verdict / 100 High confidence Loved, with caveats

The Farmers Insurance Mobile app is generally praised for its ease of use and efficiency in managing policies and making payments, despite recent reports of technical issues like crashes and login problems.

4.8★ lifetime (26,331) Free to download since 2010 by Farmers Group, Inc updated 0.0 mo ago recent negative 6% 120 reviews across 1 regions
Ease of Use Payment & Billing App Stability & Functionality Customer Service Policy Management Cost of Insurance
5★173
4★12
3★4
2★4
1★9
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Farmers Insurance Mobile app is widely regarded as user-friendly for managing policies, viewing documents, and making payments. However, recent updates have introduced stability issues, including frequent crashes and login difficulties, alongside concerns about payment options and customer service experiences.

What users like

  • Easy to use for managing policies and viewing documentsR2R5R6R15
  • Facilitates quick and easy bill paymentsR9R18R23R25
  • Provides convenient access to insurance cards and policy informationR15R45R53R71
  • Many users report positive experiences with Farmers agents and customer serviceR1R10R12R14

What users complain about

  • App frequently crashes or has errors, preventing access to features like billingR65R58
  • Users experience login issues and difficulty creating accountsR34R58R96
  • Some users report issues with payment processing or unexpected rate increasesR29R77
  • Lack of a 'pay now' option for immediate payments outside of autopay is a concern for some usersR65
  • Customer service experiences can be negative, with reports of rude or unhelpful agentsR77R84
  • App sometimes demands to run in the background, even when already enabled, blocking usageR33
  • Policy information may not match between the app, website, and agentR60
  • Some users find insurance rates to be too high, especially for long-term customers or older vehiclesR49R169R184

Latest update · v26.07.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Farmers is launching a new brand strategy designed to strip away confusion and help customers better understand what they’re buying. The strategy is built around what consumers have been saying for years: insurance feels interchangeable, difficult to compare, and often unclear until it matters most. The brand is aiming to change that with a shift towards a more direct, human-centered approach to how insurance is explained and delivered. That includes: - Plain-language coverage summaries - Policy reviews that can clarify what’s actually covered and what isn’t - Guidance from experienced insurance professionals, even when Farmers isn’t the right fit Farmers is also introducing a more modern visual identity designed for clarity and recognition, featuring: - Simplified layouts - Approachable fonts - A bolder color palette to highlight what matters most

Recurring themes

Ease of Use positive
Many users find the app very easy to navigate and use for various tasks, such as viewing policies, accessing insurance cards, and making payments.R5R6R15R20
Payment & Billing mixed
While many users appreciate the app's ease for making payments, some report issues with payment processing, unexpected rate increases, and the removal of a 'pay now' option for non-autopay users.R9R18R23R25
App Stability & Functionality negative
A significant number of recent reviews highlight issues with the app crashing regularly, locking users out, or not allowing access to accounts. Some users also report difficulties creating accounts or getting stuck on screens demanding background permissions.R33R34R58R65
Customer Service mixed
Many users praise Farmers' agents and customer service for being helpful, professional, and going above and beyond. However, there are also reports of rude or demanding agents leading to negative experiences.R1R10R12R14
Policy Management positive
Users appreciate the ability to view, print, and manage policy documents, add/remove vehicles, and access insurance cards easily within the app.R2R5R15R26
Cost of Insurance negative
Some long-term customers and those with older vehicles feel that Farmers' insurance rates are too expensive, with a lack of incentives for good drivers or loyal customers.R49R169R184

Who it's for

This app is for existing Farmers Insurance customers who want a convenient way to manage their policies, view documents, and make payments R2R5R9R15. It is particularly useful for those who prefer digital access to their insurance information and quick payment options R45.

Evidence note: The recent reviews skew negative, with a 6.4% recent-negative signal, which contradicts the lifetime rating of 4.83. Many positive reviews are short and generic, while negative reviews often provide more specific details about app functionality issues. The developer's notes focus on a brand strategy change and do not address specific app functionality issues reported by users, such as crashes or login problems.

Frequently asked

Can I make payments through the Farmers Insurance Mobile app?
Yes, many users find the Farmers Insurance Mobile app to be a very easy and efficient way to review bills and make payments, with some reporting it takes less than a minute R9R18R23R25.
Does the app allow access to insurance ID cards and policy documents?
Yes, the app makes it easy to view and print policy documents, access insurance ID cards, and even add them to digital wallets like Apple Wallet R15R26R45R53.
Are there any known issues with the app's stability or login?
Yes, recent reviews indicate that the app frequently crashes, has errors preventing bill access, locks users out of their accounts, and some users struggle with creating accounts or getting past screens demanding background permissions R33R34R58R65.
How is Farmers Insurance's customer service according to app users?
Customer service experiences are mixed; many users praise their agents for being helpful, professional, and providing excellent service R1R10R12R14, but some report encountering rude or unhelpful representatives R77R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Great app: Everything from car, to trailer to house under in one app!
  2. [R5] 5/5 · US Very efficient: I use the app to view our policies and it’s very easy to navigate.
  3. [R6] 5/5 · US User friendly: The app was very clear and the directions were easy to follow.
  4. [R15] 5/5 · US App is easy to use: The Farmer’s app is easy to view policies and print ID cards or declarations.
  5. [R9] 5/5 · US Insurance: This app makes paying my bill and verifying information easy!
  6. [R18] 4/5 · US Payment fast & easy: Took 2 minutes
  7. [R23] 5/5 · US Payment: Very easy to review my Bill and make payment online.
  8. [R25] 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill
  9. [R45] 5/5 · US So easy my cat can do it: This app is so easy to look up anything you want. Road side got it, early payment got it, get pulled over hey here’s my insurance card on my app and in my Apple wallet. Just by far the most reliable and functional insurance app I’ve ever had.
  10. [R53] 5/5 · US Easy. Great. Effective.: App is easy to navigate. Great setup and highly effective. Documents are easy to access and capability of easily adding to your Digital Wallet is perfect when you live in a digital world. 10/10 Great App.
  11. [R71] 5/5 · US Faster answer than I expected: I misplaced my insurance cards for my vehicles, contacted my agent & he said I could find them on my account online. I had copies in my hand a minute later
  12. [R1] 5/5 · US Customer service Rep: If you want A Rep that goes above and beyond you need Erica Conrad. She needs to train your company’s representatives she’s a 10+ agent.
  13. [R10] 5/5 · US What's not to love?: I feel like I'm rich with Farmers insurance. It's very personal. My agent is amazing! The apps are super user friendly. No I'm not being paid. I've been a member for several years now and I'm never looking back. No one else compares. I've been in 2 accidents sadly and every time I was so incredibly taken care of. If farmers were a person I'd be in love. Lol. But seriously chec
  14. [R12] 5/5 · US Aseguranza: Excelente atención y servicio de mark y juanita , siempre muy atentos
  15. [R14] 5/5 · US Great company: New customer to Farmers Insurance have had great communication, top-notch, professionalism, and 100% satisfaction in meeting my needs for Home and Auto Insurance.
  16. [R65] 3/5 · US Used to be better: Current version of the app crashes regularly. Often can’t access my bill with a note that there’s an error. But more importantly at some point they removed the ability for pay now. My bill is the same every month and I don’t want autopay. I want to pay when my check hits. This is generally before the bill becomes available and I cannot pay at that time as there is no option for
  17. [R58] 2/5 · US Troublesome: The app locks me out. Doesn’t allow me to access my account more than half the times I try. Very hit and miss. Good features when it works but it is more frustrating than useful.
  18. [R34] 1/5 · US What a mess: 5 attempts to create an acct i give up
  19. [R96] 1/5 · US Policy is gone: I’ve been making payments in the old website for years. Now that they updated their system to this app I can’t make payments or login, and customer service says my policy doesn’t exist.
  20. [R29] 2/5 · US Payment trouble: Not how I wanted to start this off with farmers messing up my payments and yet here I am having to pay way more than I was quoted. This really put me in a bind financially. Thanks, looking to switch carriers.
  21. [R77] 1/5 · US Rude salesman: Set my account to auto pay. After a year of having insurance through them my bill got raised $50 without informing me. When I called the saleswomen told me to call back the next day, was extremely rude and then told me “have a long weekend” because I started to get irritated with her.
  22. [R84] 1/5 · US Worst insurance company to deal with: I was a customer since 2017. Benjamin from the claims dept. is the reason I moved all 5 policies to another insurance company. He called demanding information about a company vehicle I have insured with Federated Insurance. I told him it was none of his business and my company insurance has it coved. He did not like that and was extremely demanding and rude.
  23. [R33] 1/5 · US Broken app: Demands to run in the background, even with it enabled, it won’t let me get past the screen demanding to run in the background, which it already is.
  24. [R60] 1/5 · US Changes are horrid: What's shared by the agent vs.the app vs.the website, nothing matches and somehow it’s my fault.
  25. [R49] 4/5 · US Rates: Too High
  26. [R169] 3/5 · US Too expensive ins: Even it rarely used but still very expensive ins
  27. [R184] 3/5 · US Too high a payment on a 2005 car, when I have had no accidents , driving violations.: I have been with Farmers for over 20 years +. You would think there would be some incentives for good drivers and long time customers.
  28. [R20] 5/5 · US Easy: Easy to get things accomplished with this app.
  29. [R26] 5/5 · US Easy app to use: When I just need to view and print my policy documents, it’s easy to do. I haven’t had to do anything else on the app. I would still prefer to conduct adjustments through my Farmers representative.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store