Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Farmers Insurance Mobile vs Travelers Mobile

Farmers Insurance Mobile 4.8★ · Free to download 75
Winner Farmers Insurance Mobile
Travelers Mobile 4.7★ · Free to download 45

Farmers Insurance Mobile generally offers a more reliable and user-friendly experience for managing policies and payments, while Travelers Mobile is plagued by significant login, payment, and system issues.

Full reviews: Farmers Insurance Mobile · Travelers Mobile

Farmers Insurance Mobile provides a largely positive user experience with easy policy management and payments, despite some recent glitches. Travelers Mobile, however, struggles with persistent login problems, payment processing errors, and system updates that negatively impact user access and billing.

Head to head

Features & Functionality edge: Farmers Insurance MobileR2R4R5R6
Farmers Insurance Mobile Farmers Insurance Mobile users appreciate the ability to easily view policies, access insurance cards, and manage multiple policies R2R5. Some users, however, report issues with self-service claims not working as expected and a past removal of the 'pay now' option R4R6.
Travelers Mobile Travelers Mobile offers features for managing account information and policies, but users frequently report that the app's core functionalities, such as viewing policy documents or checking claim status, are either minimal or inaccessible due to technical issues .
Ease of Use edge: Farmers Insurance MobileR2R8R13R23
Farmers Insurance Mobile Many Farmers Insurance Mobile users find the app very user-friendly, easy to navigate, and quick for tasks like paying bills and accessing information R2R8R13R23.
Travelers Mobile Travelers Mobile users frequently describe the app as clunky, glitchy, and difficult to use, with pages failing to load or freezing . Some find it easy to navigate when it works, but this is often overshadowed by performance issues .
Reliability & Performance edge: Farmers Insurance MobileR1R6R10R12
Farmers Insurance Mobile While generally reliable, Farmers Insurance Mobile has faced issues with password changes, occasional crashes, and account lockout problems R1R6R10. Some users also report discrepancies between information on the app, website, and agent R12.
Travelers Mobile Travelers Mobile suffers from significant reliability issues, with numerous reports of users being unable to sign in, the app not loading, or constant glitches and freezes . These problems are often linked to recent system upgrades .
Payments & Billing edge: Farmers Insurance MobileR6R7R37R45
Farmers Insurance Mobile Farmers Insurance Mobile is praised for easy and quick bill payments, with many users finding it simple to review bills and make payments R37R45R50R52. However, some users have experienced payment issues, including being charged more than quoted or difficulty paying when the bill isn't yet available R6R7.
Travelers Mobile Travelers Mobile has severe and widespread billing problems, including failed payments, incorrect charges, issues with autopay, and difficulty accessing billing information due to system upgrades . There are also complaints about an additional charge for autopay .
Customer Support edge: Farmers Insurance MobileR12R14R16R22
Farmers Insurance Mobile Farmers Insurance Mobile users often highlight excellent experiences with their agents and customer service representatives, praising their professionalism, helpfulness, and personal care R14R16R22. However, some negative experiences with rude staff or issues with policy information not matching across platforms are also reported R12R14R16.
Travelers Mobile Travelers Mobile users report significant difficulties reaching customer service, with long wait times and unreturned calls, especially during periods of system upgrades . While some individual customer service reps are praised, the overall accessibility and responsiveness are poor .
Pick Farmers Insurance Mobile if

You prioritize an app that is generally easy to use for policy viewing and payments, and value strong, personalized agent support R2R37.

Pick Travelers Mobile if

There is no strong reason to pick Travelers Mobile based on current user reviews, given the widespread issues with app reliability and billing. However, if you have an existing positive relationship with Travelers and are willing to tolerate significant app issues, you might consider it .

Evidence note: The reviews for Travelers Mobile are heavily skewed negative due to recent, widespread system and billing issues, which significantly impact the app's perceived functionality and reliability. Farmers Insurance Mobile also has some negative reviews, but they are less pervasive and often relate to specific, rather than systemic, problems.

Frequently asked

Are there issues with payments on Farmers Insurance Mobile or Travelers Mobile?
Farmers Insurance Mobile generally makes payments easy, with users praising its speed and simplicity for bill review and payment R37R45R50R52. In contrast, Travelers Mobile has widespread and severe payment issues, including failed transactions, incorrect charges, problems with autopay, and difficulty accessing billing information, often linked to recent system upgrades .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Farmers Insurance Mobile 5/5 · US User friendly app: Making policy changes and reviewing policies are very simple and straightforward on the app. Easy to get to insurance card as well.
  2. [R4] Farmers Insurance Mobile 1/5 · US Self service does not self service: started a self service claim and was repeated sent to ‘find a repair shop’ but three claims shop said that a tow’ has to be arraigned directly through Farmers.
  3. [R5] Farmers Insurance Mobile 5/5 · US Great convenience: So nice to have info available on phone
  4. [R6] Farmers Insurance Mobile 3/5 · US Used to be better: Current version of the app crashes regularly. Often can’t access my bill with a note that there’s an error. But more importantly at some point they removed the ability for pay now. My bill is the same every month and I don’t want autopay. I want to pay when my check hits. This is generally before the bill becomes available and I cannot pay at that time as there is no option for
  5. [R8] Farmers Insurance Mobile 5/5 · US Easy to use: Great
  6. [R13] Farmers Insurance Mobile 5/5 · US Easy app to use: Very user friendly
  7. [R23] Farmers Insurance Mobile 5/5 · US Easy to use!: The title says it all! And add quick too!
  8. [R1] Farmers Insurance Mobile 1/5 · US Can’t Change Password: I am 100% positive I am entering the correct current password, then I add new password, and I keep getting an error saying “old password is incorrect”. Please fix asap as I received an alert that my password was compromised in a data leak!
  9. [R10] Farmers Insurance Mobile 2/5 · US Troublesome: The app locks me out. Doesn’t allow me to access my account more than half the times I try. Very hit and miss. Good features when it works but it is more frustrating than useful.
  10. [R12] Farmers Insurance Mobile 1/5 · US Changes are horrid: What's shared by the agent vs.the app vs.the website, nothing matches and somehow it’s my fault.
  11. [R7] Farmers Insurance Mobile 2/5 · US Payment trouble: Not how I wanted to start this off with farmers messing up my payments and yet here I am having to pay way more than I was quoted. This really put me in a bind financially. Thanks, looking to switch carriers.
  12. [R37] Farmers Insurance Mobile 5/5 · US Insurance: This app makes paying my bill and verifying information easy!
  13. [R45] Farmers Insurance Mobile 4/5 · US Payment fast & easy: Took 2 minutes
  14. [R14] Farmers Insurance Mobile 1/5 · US Rude salesman: Set my account to auto pay. After a year of having insurance through them my bill got raised $50 without informing me. When I called the saleswomen told me to call back the next day, was extremely rude and then told me “have a long weekend” because I started to get irritated with her.
  15. [R16] Farmers Insurance Mobile 1/5 · US Worst insurance company to deal with: I was a customer since 2017. Benjamin from the claims dept. is the reason I moved all 5 policies to another insurance company. He called demanding information about a company vehicle I have insured with Federated Insurance. I told him it was none of his business and my company insurance has it coved. He did not like that and was extremely demanding and rude.
  16. [R22] Farmers Insurance Mobile 5/5 · US Best in the Southwest: We have been very pleased with our agent and all the office has to provide. We are always treated like family. Being able to access our insurance by mobile phone is awesome. As a tag agent in our area, mobile insurance has been a life saver and time saver for our customers. Life has changed. We are a very electronic world now days! I applaud Farmers for making it easy and cu
  17. [R50] Farmers Insurance Mobile 5/5 · US Payment: Very easy to review my Bill and make payment online.
  18. [R52] Farmers Insurance Mobile 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store