Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Farmers Insurance Mobile vs GEICO Mobile

Farmers Insurance Mobile 4.8★ · Free to download 75
Winner Farmers Insurance Mobile
GEICO Mobile 4.8★ · Free to download 60

Farmers Insurance Mobile edges out GEICO Mobile due to more consistent positive feedback regarding app functionality and customer service, despite both apps having similar lifetime ratings.

Full reviews: Farmers Insurance Mobile · GEICO Mobile

Farmers Insurance Mobile and GEICO Mobile both offer essential insurance management features. Farmers is praised for its ease of use and reliable customer service, while GEICO users experience more frequent login issues and frustration with rate increases, despite some finding it convenient for payments.

Head to head

Features & Functionality edge: Farmers Insurance MobileR2R4R5R6
Farmers Insurance Mobile Farmers Insurance Mobile users generally find the app user-friendly for reviewing policies, accessing insurance cards, and making payments R2R5. However, some recent updates have removed the 'pay now' option, caused crashes, and made it difficult to access bills R6. There are also reports of self-service claims not working as expected R4.
GEICO Mobile GEICO Mobile offers features like roadside assistance and payment scheduling, which some users find helpful . However, the app is frequently criticized for being buggy, slow, and unintuitive . Users report issues with updating payment information, the removal of Apple Pay options, and problems with the 'Drive Easy' feature draining phone batteries and inaccurately logging 'phone handling' .
Ease of Use & Reliability edge: Farmers Insurance MobileR1R6R8R10
Farmers Insurance Mobile Many Farmers Insurance Mobile users praise its ease of use and simple navigation R8. However, some users experience issues with the app locking them out, crashing regularly, or having trouble changing passwords, especially after system updates R1R6R10R18.
GEICO Mobile GEICO Mobile receives mixed reviews regarding ease of use. While some find it easy to navigate and appreciate its functionality , a significant number of users report persistent login problems, including forgotten passwords, 2FA issues, and being locked out R67. The app is also described as clunky and unintuitive by many .
Customer Service & Support edge: Farmers Insurance MobileR12R14R16R18
Farmers Insurance Mobile Farmers Insurance Mobile users frequently praise the excellent customer service provided by their agents, describing them as professional, attentive, and caring R22R26R28R29. However, there are isolated incidents of rude service, difficulty reconciling information between the app and agents, and policies disappearing after updates R12R14R16R18.
GEICO Mobile GEICO Mobile users have mixed experiences with customer service. Some appreciate fast responses and good service , while others report needing to call customer service for simple tasks like updating payment info or resetting passwords, which they find inconvenient . There's also a strong negative sentiment regarding perceived unethical practices and rate increases without clear explanations .
Price & Value edge: Farmers Insurance MobileR21R38R51R55
Farmers Insurance Mobile Farmers Insurance Mobile users generally express satisfaction with their rates and the value they receive, with some noting significant savings R21R38R51R55.
GEICO Mobile GEICO Mobile users frequently complain about aggressive and unexplained rate increases, with some reporting their rates doubling . Many feel they are not getting good value, especially loyal customers, and are actively looking to switch carriers . However, some users report saving a significant amount of money by switching to GEICO .
Pick Farmers Insurance Mobile if

You prioritize a generally reliable and easy-to-use app for managing policies and payments, and value strong agent relationships R2R26.

Pick GEICO Mobile if

You are looking for potential savings on insurance and are willing to navigate a potentially buggy app with occasional login and functionality issues .

Evidence note: Both apps have a high lifetime rating, but recent negative reviews for GEICO Mobile highlight significant issues with app functionality and perceived value, which are less prevalent in Farmers Insurance Mobile's recent reviews. The volume of reviews for GEICO is significantly higher, which can skew the perception of issues.

Frequently asked

Which app is better for making payments?
Farmers Insurance Mobile is generally considered easier for making payments, with users describing it as quick, easy, and efficient R37R45R50R52. GEICO Mobile users report more difficulties, including issues with updating payment information, the removal of Apple Pay, and problems logging in to pay bills .
Do these apps have good customer service?
Farmers Insurance Mobile receives strong praise for its customer service, with many users highlighting excellent, professional, and caring agents who provide personalized support R22R26R28R29. GEICO Mobile has mixed reviews; while some appreciate fast responses , others find it inconvenient to contact support for simple app-related issues and express frustration with agents regarding rate increases .
Are there issues with logging in to these apps?
GEICO Mobile users frequently report significant login issues, including problems with forgotten passwords, being locked out, difficulty with 2FA, and needing to re-enter credentials repeatedly R67. Farmers Insurance Mobile users also report some login and password change difficulties, especially after updates, but these complaints appear less frequent R1R10R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Farmers Insurance Mobile 5/5 · US User friendly app: Making policy changes and reviewing policies are very simple and straightforward on the app. Easy to get to insurance card as well.
  2. [R4] Farmers Insurance Mobile 1/5 · US Self service does not self service: started a self service claim and was repeated sent to ‘find a repair shop’ but three claims shop said that a tow’ has to be arraigned directly through Farmers.
  3. [R5] Farmers Insurance Mobile 5/5 · US Great convenience: So nice to have info available on phone
  4. [R6] Farmers Insurance Mobile 3/5 · US Used to be better: Current version of the app crashes regularly. Often can’t access my bill with a note that there’s an error. But more importantly at some point they removed the ability for pay now. My bill is the same every month and I don’t want autopay. I want to pay when my check hits. This is generally before the bill becomes available and I cannot pay at that time as there is no option for
  5. [R1] Farmers Insurance Mobile 1/5 · US Can’t Change Password: I am 100% positive I am entering the correct current password, then I add new password, and I keep getting an error saying “old password is incorrect”. Please fix asap as I received an alert that my password was compromised in a data leak!
  6. [R8] Farmers Insurance Mobile 5/5 · US Easy to use: Great
  7. [R10] Farmers Insurance Mobile 2/5 · US Troublesome: The app locks me out. Doesn’t allow me to access my account more than half the times I try. Very hit and miss. Good features when it works but it is more frustrating than useful.
  8. [R12] Farmers Insurance Mobile 1/5 · US Changes are horrid: What's shared by the agent vs.the app vs.the website, nothing matches and somehow it’s my fault.
  9. [R14] Farmers Insurance Mobile 1/5 · US Rude salesman: Set my account to auto pay. After a year of having insurance through them my bill got raised $50 without informing me. When I called the saleswomen told me to call back the next day, was extremely rude and then told me “have a long weekend” because I started to get irritated with her.
  10. [R16] Farmers Insurance Mobile 1/5 · US Worst insurance company to deal with: I was a customer since 2017. Benjamin from the claims dept. is the reason I moved all 5 policies to another insurance company. He called demanding information about a company vehicle I have insured with Federated Insurance. I told him it was none of his business and my company insurance has it coved. He did not like that and was extremely demanding and rude.
  11. [R18] Farmers Insurance Mobile 1/5 · US Policy is gone: I’ve been making payments in the old website for years. Now that they updated their system to this app I can’t make payments or login, and customer service says my policy doesn’t exist.
  12. [R21] Farmers Insurance Mobile 5/5 · US Best car insurance in Texas: Great rates, easy online Assistance
  13. [R38] Farmers Insurance Mobile 5/5 · US What's not to love?: I feel like I'm rich with Farmers insurance. It's very personal. My agent is amazing! The apps are super user friendly. No I'm not being paid. I've been a member for several years now and I'm never looking back. No one else compares. I've been in 2 accidents sadly and every time I was so incredibly taken care of. If farmers were a person I'd be in love. Lol. But seriously chec
  14. [R51] Farmers Insurance Mobile 5/5 · US New client: Saved us ALOT money
  15. [R55] Farmers Insurance Mobile 4/5 · US Insurance: I’m sticking with a very good recipe for auto and home
  16. [R37] Farmers Insurance Mobile 5/5 · US Insurance: This app makes paying my bill and verifying information easy!
  17. [R45] Farmers Insurance Mobile 4/5 · US Payment fast & easy: Took 2 minutes
  18. [R50] Farmers Insurance Mobile 5/5 · US Payment: Very easy to review my Bill and make payment online.
  19. [R52] Farmers Insurance Mobile 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill
  20. [R22] Farmers Insurance Mobile 5/5 · US Best in the Southwest: We have been very pleased with our agent and all the office has to provide. We are always treated like family. Being able to access our insurance by mobile phone is awesome. As a tag agent in our area, mobile insurance has been a life saver and time saver for our customers. Life has changed. We are a very electronic world now days! I applaud Farmers for making it easy and cu
  21. [R26] Farmers Insurance Mobile 5/5 · US Farmers Agent Tanya Burleson: My farmers agent is hands down the best insurance agent I could ask for. She keeps me updated on any changes coming and gets me answers when I need them. She genuinely cares about my coverage and the well-being of my assets. I appreciate her attention to detail and great personality.
  22. [R28] Farmers Insurance Mobile 5/5 · US Excellent: Always receive excellent care and service!
  23. [R29] Farmers Insurance Mobile 5/5 · US Customer service Rep: If you want A Rep that goes above and beyond you need Erica Conrad. She needs to train your company’s representatives she’s a 10+ agent.
  24. [R67] GEICO Mobile 1/5 · US App Sucks.: I was stranded trying to contact road side assistance. The app kept saying i was putting in wrong password and wasn’t letting me reset it. Then it locked me out and said try again in 2 hours. This was an emergency and the app left me stranded.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store