Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Farmers Insurance Mobile vs State Farm®

Farmers Insurance Mobile 4.8★ · Free to download 75
Winner Farmers Insurance Mobile
State Farm® 4.8★ · Free to download 55

While both apps have issues, Farmers Insurance Mobile generally offers a more reliable and user-friendly experience for core insurance tasks, whereas State Farm® struggles significantly with login and app stability.

Full reviews: Farmers Insurance Mobile · State Farm®

Farmers Insurance Mobile provides an easy-to-navigate interface for managing policies and making payments, despite some recent stability issues. State Farm®, while praised for some customer service interactions, faces widespread complaints about login problems, app freezing, and difficulties with its 'Drive Safe & Save' feature.

Head to head

Features and Functionality edge: Farmers Insurance MobileR1R2R3R11
Farmers Insurance Mobile Farmers Insurance Mobile users appreciate the ability to view policies, print ID cards, and make payments easily within the app R2R17. Some users note that all their insurance needs, from car to home, are accessible in one place R11. However, recent updates have removed the 'pay now' option for some, causing frustration, and self-service claims can redirect users unnecessarily R3R1.
State Farm® State Farm® offers features like filing and tracking claims, and a 'Drive Safe & Save' program R71R77. However, many users report issues with the 'Drive Safe & Save' feature, including inaccurate tracking for manual transmissions or passenger trips, and problems with older phone models R66. The app also lacks a direct option to cancel policies or manually make payments outside of auto-pay .
Ease of Use and Navigation edge: Farmers Insurance MobileR2R13R17R19
Farmers Insurance Mobile Many Farmers Insurance Mobile users find the app very easy to navigate, user-friendly, and efficient for tasks like viewing bills and making payments R2R13R17R19. The payment process is often described as quick and simple R30R37.
State Farm® State Farm® receives mixed reviews on ease of use. Some find it user-friendly and self-explanatory for filing claims R77. However, others describe the app as convoluted, requiring multiple steps to find basic information, and difficult to access . Many users report constant issues with login, password resets, and PIN access, making the app frustrating to use R88R93.
Reliability and Performance edge: Farmers Insurance MobileR3R7R10R12
Farmers Insurance Mobile Farmers Insurance Mobile has issues with crashing regularly and errors when trying to access bills R3. Some users are locked out frequently or experience the app demanding background permissions even when enabled R7R12. There are also reports of account creation difficulties and policies disappearing after system updates R10.
State Farm® State Farm® users frequently report the app freezing, requiring reinstallation . A major recurring problem is the inability to log in, with users constantly needing to reset passwords or experiencing the app failing to save login data R88R93. Notifications for location settings persist even when 'always allow' is selected .
Customer Service and Support tieR5R8R14R16
Farmers Insurance Mobile Farmers Insurance Mobile users praise specific agents for excellent care, professionalism, and going above and beyond R5R8. However, some report rude sales staff and issues where information shared by agents doesn't match the app or website R14R16.
State Farm® State Farm® also receives positive feedback for individual agents and adjusters who provide exceptional service and clear guidance . Conversely, many users struggle with getting support for app issues, reporting unhelpful bots, being bounced between departments, or agents not responding .
Price and Value tieR36R44R58R66
Farmers Insurance Mobile Farmers Insurance Mobile users mention saving money by switching to Farmers R36R44. Some reviews indicate rates can be too high R58.
State Farm® State Farm® users appreciate the price and customer service from their agents . However, some users express disappointment with unexpected rate increases or issues with discounts . The 'Drive Safe & Save' program, intended to offer discounts, is a point of contention due to its tracking issues and perceived unfairness R66.
Pick Farmers Insurance Mobile if

You prioritize an app that is generally easy to navigate for policy viewing and payments, and you value strong agent support R2.

Pick State Farm® if

You are already a State Farm customer and are willing to tolerate significant app login and stability issues for the potential benefits of their 'Drive Safe & Save' program, or if you have a highly responsive local agent R77R88.

Evidence note: Both apps are free to download, so there is no free vs. paid asymmetry. State Farm has significantly more reviews, which contributes to a higher volume of negative feedback, particularly regarding app stability and login issues.

Frequently asked

Which app is better for making payments?
Farmers Insurance Mobile is generally better for making payments, with many users describing the process as quick, easy, and efficient, often taking less than a minute R30R37R39R43. State Farm® users, however, report issues with manual payment options and problems with auto-payments not processing correctly .
Do these apps help with filing claims?
Both apps offer features for filing claims, but user experiences vary. State Farm® users found the claim forms easy to use and appreciated being able to file and track claims within the app R71R77R110. Farmers Insurance Mobile users, however, reported issues with the self-service claim process, sometimes being redirected unnecessarily R1.
Are there login issues with either app?
State Farm® has widespread and frequent login issues, with many users reporting that they constantly have to reset passwords, are locked out, or cannot use quick access features like PIN or Face ID R88R93. Farmers Insurance Mobile also has some reports of users being locked out or having difficulty creating accounts, but these are less frequent and severe than with State Farm® R10R12.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Farmers Insurance Mobile 1/5 · US Self service does not self service: started a self service claim and was repeated sent to ‘find a repair shop’ but three claims shop said that a tow’ has to be arraigned directly through Farmers.
  2. [R2] Farmers Insurance Mobile 5/5 · US Jamie: Very easy to navigate and access. Everything you need right at your finger tips!
  3. [R3] Farmers Insurance Mobile 3/5 · US Used to be better: Current version of the app crashes regularly. Often can’t access my bill with a note that there’s an error. But more importantly at some point they removed the ability for pay now. My bill is the same every month and I don’t want autopay. I want to pay when my check hits. This is generally before the bill becomes available and I cannot pay at that time as there is no option for
  4. [R11] Farmers Insurance Mobile 5/5 · US Great app: Everything from car, to trailer to house under in one app!
  5. [R13] Farmers Insurance Mobile 5/5 · US Great App: A very effective, and helpful efficient app
  6. [R17] Farmers Insurance Mobile 5/5 · US Very efficient: I use the app to view our policies and it’s very easy to navigate.
  7. [R19] Farmers Insurance Mobile 5/5 · US User friendly: The app was very clear and the directions were easy to follow.
  8. [R7] Farmers Insurance Mobile 1/5 · US Broken app: Demands to run in the background, even with it enabled, it won’t let me get past the screen demanding to run in the background, which it already is.
  9. [R10] Farmers Insurance Mobile 1/5 · US What a mess: 5 attempts to create an acct i give up
  10. [R12] Farmers Insurance Mobile 2/5 · US Troublesome: The app locks me out. Doesn’t allow me to access my account more than half the times I try. Very hit and miss. Good features when it works but it is more frustrating than useful.
  11. [R5] Farmers Insurance Mobile 5/5 · US Excellent: Always receive excellent care and service!
  12. [R8] Farmers Insurance Mobile 5/5 · US Customer service Rep: If you want A Rep that goes above and beyond you need Erica Conrad. She needs to train your company’s representatives she’s a 10+ agent.
  13. [R14] Farmers Insurance Mobile 1/5 · US Changes are horrid: What's shared by the agent vs.the app vs.the website, nothing matches and somehow it’s my fault.
  14. [R16] Farmers Insurance Mobile 1/5 · US Rude salesman: Set my account to auto pay. After a year of having insurance through them my bill got raised $50 without informing me. When I called the saleswomen told me to call back the next day, was extremely rude and then told me “have a long weekend” because I started to get irritated with her.
  15. [R36] Farmers Insurance Mobile 5/5 · US New client: Saved us ALOT money
  16. [R44] Farmers Insurance Mobile 5/5 · US Farmers insurance: Lower rates … focus app keeps me focused. Glad I switched .
  17. [R58] Farmers Insurance Mobile 4/5 · US Rates: Too High
  18. [R66] State Farm® 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
  19. [R30] Farmers Insurance Mobile 4/5 · US Payment fast & easy: Took 2 minutes
  20. [R37] Farmers Insurance Mobile 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill
  21. [R39] Farmers Insurance Mobile 5/5 · US Farmers app: Literally one click to pay! Very impressed with the UI/UX
  22. [R43] Farmers Insurance Mobile 5/5 · US Pay Bill: App is simple, easy , and quick.
  23. [R71] State Farm® 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
  24. [R77] State Farm® 5/5 · US Best company app to work with: I use many apps for banking, or other businesses that I need to log into. The State Farm app is one of the most user-friendly and comprehensive of all the ones that I have access to. I really appreciated being file a claim easily and then track my claim to the app.
  25. [R110] State Farm® 5/5 · US Great and easy to use: The app works smoothly,updates my claim status fast, and makes everything easy to track. Very convenient and reliable.
  26. [R88] State Farm® 1/5 · US Login HELL: Every time I login I have to reset my login credentials. Every time. And they don’t make it easy. It’s enough to make me change insurance companies.
  27. [R93] State Farm® 1/5 · US Cant log in, employees not helping when i asked, looking for a better company: Locked out of my account. Wont send email code to my email. Terrible.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store