IHG One Rewards vs Hilton Honors

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] IHG One Rewards 1/5 · US App issues: App won’t let me include my spouse on the reservation so I have to call the hotel to put her on it, inconvenient! Fix app where reservation is editable, thank you
2. [R12] IHG One Rewards 3/5 · US Unable to use points + cash: For years, I have tried to book online or over the phone using points+cash options and I have never been able to do it. I am always told that there was something wrong. I am able to use points and cash with other hotel chains but not IHG. It is extremely frustrating and no one at IHG has been able to figure out why. I recently received a new credit card and it is s
3. [R19] IHG One Rewards 2/5 · US Distance filter needs to return: Hey guys, the update does not “make searching and finding hotels a breeze,” as it removed a key filter. We can no longer set a mileage range to see properties. If looking to stay in city center, I need the ability to say I don’t want to see properties 30 miles away. There are already 25 options in the city. Please return this needed filter item.
4. [R62] Hilton Honors 5/5 · US Adding sold out rooms: The app now has sold out rooms. I am very happy that you added this. It will help me know what rooms are sold out and searching for a room so much easier. Thank you for adding this feature.
5. [R4] IHG One Rewards 1/5 · US Dead Link to Sign In: Can’t even sign in. I enter my email and password. Click “Sign In” and the app is dead and does nothing. Website had issues too when trying to book a room. Several dead links on website. IHG needs to get it together.
6. [R13] IHG One Rewards 1/5 · US Was good: After the recent update, it is not working. I tried deleting & reinstalling. Still it hangs. Once in a while it works, that too after long lag
7. [R22] IHG One Rewards 1/5 · US Useless App: I can log into the IHG Web site but not into the iOS or iPadOS apps, even after deleting those apps and reinstalling them. IHG support is utterly clueless.
8. [R64] Hilton Honors 1/5 · US Crashes all the time: App fails, face recognition doesn’t work, stores a zillion passwords but none ever login properly. Terrible
9. [R10] IHG One Rewards 1/5 · US Trapped by the fine print.: The user interface is completely contradictory. The app gives you instructions on how to claim points for third-party bookings, but customer service will completely ignore their own platform's wording just to deny your points. They don't care about loyalty or logic; they just throw policy numbers at you. Save yourself the headache, read up to the absolute last letter of
10. [R73] Hilton Honors 1/5 · US Can’t sign in: I used this years back and it worked great. Recently it booted me off the app on its own and just won’t work. I get the error “Something went wrong on our end, and we couldn't sign you in. Please try again later.” My account works on the safari browser but the app continues to fail with this error, even if I resent the password I get the same error and it works fine on mobile browsi
11. [R18] IHG One Rewards 3/5 · US barely any points…: I used to stay IHG hotels all the time until I went and checked my points and realized I didn’t have squat! Choice hotels basically gives you triple the amount of points that IHG does! As much as I would rather bite the bullet and stay in the nicer place, the amount of money I save from my per diem by staying with choice. Hotels is so much more beneficial and worth it…
12. [R54] IHG One Rewards 5/5 · US IHG - overall: Love IHG, the app, and hotels. Being member for over 20 years. Unfortunately, rather than providing the best price options to loyal members, most of the time through IHG prices are higher. Shall be the opposite.
13. [R84] Hilton Honors 3/5 · GB Pricing in honours: Often find much better pricing for the same hotel on Booking. Com even though they pay that site 18% commission. Why can’t they discount for Honours people?
14. [R92] Hilton Honors 5/5 · US Hilton Never Disappoints!: I’ve been an Hilton Honor member for over 20 years. Last Hilton I stayed at was Hilton Fiji Beach Resort. It was amazing! That is why I always say “Hilton Never Disappoints”.
15. [R40] IHG One Rewards 1/5 · US Poor customer service: I stay at this hotel and had to leave three prior to my reservation. During check out I asked the desk clerk if that leaving early would be a problem, he said no, not a problem. After arriving in Chicago I saw that they changed me the full amount. After speaking with the manager I was extremely disappointed with IHG services. The staff acted racist towards me when dealing w
16. [R51] IHG One Rewards 1/5 · US Terrible customer service & Hotel: I signed up to IHG’s double points reward and there was no where to confirm, the actual sign up page is layer hidden inside the app. I askes customer service to credit back the points to me and they refused. What a way to lose a customer! P.S. the Voco at Melbourne is one of the worst hotel I’ve ever stayed in. Feel constant headache and bad energy like the plac
17. [R59] IHG One Rewards 1/5 · US Marriott or Hilton are better: Have a credit card with Chase for IHG. Points show on Chase it never IHG. Tried to resolve y signing into app, verifying info with someone named “Dom” who was unhelpful to say the least. This app is useless, their rewards suck and the hotels are usually trash hotels. I am deleting the app since you say I don’t have points and cancelling my card as well. Stay at
18. [R79] Hilton Honors 1/5 · US Poor customer service: Inconsistent benefits from venue to venue. Some hotels seem to make up their own rules as they go along. So called Diamond members aren’t really benefiting from presumed perks
19. [R78] Hilton Honors 3/5 · US Par for the course: The app works fine for booking and monitoring points. The digital key is always a plus and is one of the reasons I choose to stay at this brand … that and the beds that actually don’t break the back. I travel for work and want to get to my room and crash. A digital key saves the trouble of finding or loosing the card, but I will be one of those people a day the key should be
20. [R75] Hilton Honors 3/5 · US When (IF) it works it's great!: Rated 3 stars because of its reliability. Great functionality IF it's working. "Unexpected error" message should not be frequent. In a 9 day trip (3 hotels ), it worked about 25% of the times I tried to open it. Please fix!