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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

IHG One Rewards vs Marriott Bonvoy

IHG One Rewards 4.9★ · Free to download 65
Winner Marriott Bonvoy
Marriott Bonvoy 4.9★ · Free to download 75

Marriott Bonvoy has a slight edge over IHG One Rewards due to its more consistent app functionality and a higher volume of positive feedback regarding its overall program and hotel experience, despite both apps facing similar issues with point redemption and customer service.

Full reviews: IHG One Rewards · Marriott Bonvoy

Marriott Bonvoy generally offers a more reliable app experience and a highly-regarded loyalty program, making it a strong choice for frequent travelers. IHG One Rewards, while praised for ease of booking, struggles with persistent app glitches and customer service issues, particularly around points and reservations.

Head to head

App Functionality & Ease of Use edge: Marriott BonvoyR1R4R5R6
IHG One Rewards Many IHG One Rewards users find the app easy to use for booking rooms and finding rates R5. However, a significant number report critical issues like being unable to sign in R4, the app hanging or lagging after updates R13, selectors not working , or the app failing to add bookings to accounts . Some also complain about location services being inaccurate R6 and the inability to edit reservations R1.
Marriott Bonvoy Marriott Bonvoy users frequently praise the app for being easy to use, navigate, and helpful for booking and check-in . However, there are recurring complaints about login issues, with the app not allowing sign-ins or password resets for some users . Other issues include digital keys not working , inability to message properties , and problems with the app on specific phone models .
Rewards Program & Value tieR12R18R24R27
IHG One Rewards IHG One Rewards members appreciate the program's benefits and ease of use . However, many users express frustration with point redemption, citing difficulties using points+cash options R12R45, not enough nights available for points R27, or issues redeeming food and beverage rewards R24. Some feel the points earned are insufficient compared to other programs R18, and there are complaints about points disappearing or not being credited .
Marriott Bonvoy Marriott Bonvoy members highly value the program, often calling it fantastic and praising its benefits . However, a significant number of users report issues with points, such as difficulty finding where credit for past stays is , points not appearing in history , or being unable to redeem points for free nights . There are also complaints about the stingy 3:1 ratio for transferring points to airlines and the inability to do so directly from the app R63.
Reliability & Performance tieR3R4R13R39
IHG One Rewards IHG One Rewards users report frequent reliability issues, including the app not working without Wi-Fi R3, dead links for sign-in and booking R4, and the app hanging or lagging after updates R13. Some users also experience problems with payment methods, such as the app not accepting credit cards or not recognizing postcodes R39.
Marriott Bonvoy Marriott Bonvoy users experience various reliability issues, including the app not opening or reporting a corrupted network , digital keys failing , and glitches preventing digital check-in or messaging properties . Some users also report problems adding new payment cards and the app not displaying correctly on certain phone models .
Customer Service & Support tieR10R34R40R45
IHG One Rewards IHG One Rewards users frequently criticize customer service for being unhelpful , ignoring platform wording to deny points R10, and providing no explanation for app issues R45. Some report racist staff interactions R40 and poor management at specific hotels R34. There are also complaints about not being notified of fraudulent activity due to a lack of 2FA R53.
Marriott Bonvoy Marriott Bonvoy users report difficulties getting support, with long wait times on the phone and no easy way to contact customer service via the app . Some experiences with hotel staff are negative, including being told rooms were oversold or issues with general managers . However, there are also instances of excellent staff service .
Hotel Experience & Preferences edge: Marriott BonvoyR8R14R15R17
IHG One Rewards IHG One Rewards users generally love IHG hotels, praising cleanliness, comfort, friendly staff, and great breakfasts R8R14R17. However, some express frustration that hotel staff do not pay attention to profile preferences R15 and report issues like broken amenities .
Marriott Bonvoy Marriott Bonvoy users consistently praise Marriott hotels for outstanding service, quality properties, cleanliness, and friendly, accommodating staff . While some report issues like oversold rooms or broken items in rooms , the overall sentiment for the hotel experience is highly positive.
Pick IHG One Rewards if

You prioritize a straightforward booking process and value a wide range of hotel brands, and are willing to overlook occasional app glitches and potential frustrations with points redemption R5.

Pick Marriott Bonvoy if

You are a frequent traveler seeking a consistently positive hotel experience with excellent service and a robust loyalty program, and can tolerate occasional app login or digital key issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Both apps have a high lifetime rating, but recent reviews for both show a negative skew, particularly concerning app functionality and rewards redemption. The volume of reviews for Marriott Bonvoy is significantly higher, indicating a larger user base.

Frequently asked

Can I check in on the IHG One Rewards app?
No, according to user reviews, you cannot check in on the IHG One Rewards app, which some users find outdated R7.
Does the Marriott Bonvoy app allow booking multiple rooms?
No, the Marriott Bonvoy app does not offer multiple room booking options, which can lead to confusion and delays upon arrival R78.
Are there security concerns with IHG One Rewards?
Yes, some users report that IHG does not offer two-factor authentication (2FA) for accounts, meaning users might not be notified of fraudulent activity or account hacks R53.
Can I transfer Marriott Bonvoy points to airlines via the app?
No, you cannot transfer Marriott Bonvoy points to airlines directly from the app, and users find the 3:1 transfer ratio to be stingy R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] IHG One Rewards 1/5 · US App issues: App won’t let me include my spouse on the reservation so I have to call the hotel to put her on it, inconvenient! Fix app where reservation is editable, thank you
  2. [R4] IHG One Rewards 1/5 · US Dead Link to Sign In: Can’t even sign in. I enter my email and password. Click “Sign In” and the app is dead and does nothing. Website had issues too when trying to book a room. Several dead links on website. IHG needs to get it together.
  3. [R5] IHG One Rewards 5/5 · US Book with points: Nothing difficult to book on my Phone Apps. Great. Easy
  4. [R6] IHG One Rewards 3/5 · US Location is off: AirPort hotels show them 13 miles away 🙊
  5. [R12] IHG One Rewards 3/5 · US Unable to use points + cash: For years, I have tried to book online or over the phone using points+cash options and I have never been able to do it. I am always told that there was something wrong. I am able to use points and cash with other hotel chains but not IHG. It is extremely frustrating and no one at IHG has been able to figure out why. I recently received a new credit card and it is s
  6. [R18] IHG One Rewards 3/5 · US barely any points…: I used to stay IHG hotels all the time until I went and checked my points and realized I didn’t have squat! Choice hotels basically gives you triple the amount of points that IHG does! As much as I would rather bite the bullet and stay in the nicer place, the amount of money I save from my per diem by staying with choice. Hotels is so much more beneficial and worth it…
  7. [R24] IHG One Rewards 3/5 · GB Okay but difficult to redeem rewards: Great for booking and checking stays. However I can never redeem any of the food & beverage rewards since the app errors out and says you have to go to reception for them to redeem, so is difficult and time consuming at busy times.
  8. [R27] IHG One Rewards 3/5 · GB Points Redemption: There are not enough nights which can be paid for with points…
  9. [R3] IHG One Rewards 3/5 · US Wi Fi: This app only works when using Wi-Fi
  10. [R13] IHG One Rewards 1/5 · US Was good: After the recent update, it is not working. I tried deleting & reinstalling. Still it hangs. Once in a while it works, that too after long lag
  11. [R39] IHG One Rewards 3/5 · GB Not great: Could not update new credit card due to app not recognising my post code. Reward night booking still asking for credit card details why.? They have all the information in your membership details. Really poor from IHG
  12. [R10] IHG One Rewards 1/5 · US Trapped by the fine print.: The user interface is completely contradictory. The app gives you instructions on how to claim points for third-party bookings, but customer service will completely ignore their own platform's wording just to deny your points. They don't care about loyalty or logic; they just throw policy numbers at you. Save yourself the headache, read up to the absolute last letter of
  13. [R34] IHG One Rewards 1/5 · US Poor Management: I have lived at the Staybridge Baltimore for over 5 years and my wife and I have lived it up to the point that Mr. Hisham was made the general manager of the hotel. This man only motive is making money for the hotel and disparaging his staff. I have seen very good employees leave the hotel and it all because of this man. I just recently as of 04/24/26, tried to make a reservation
  14. [R40] IHG One Rewards 1/5 · US Poor customer service: I stay at this hotel and had to leave three prior to my reservation. During check out I asked the desk clerk if that leaving early would be a problem, he said no, not a problem. After arriving in Chicago I saw that they changed me the full amount. After speaking with the manager I was extremely disappointed with IHG services. The staff acted racist towards me when dealing w
  15. [R45] IHG One Rewards 1/5 · US App not allowing me to use points and money: I’ve been a loyal IHG member for years. I have been pretty pleased with it for years until lately. I have been trying to book rooms for a while now but this app will not allow me to book with points and money. When I try to get an answer to why it’s not working I’m told our management is working on it. I’m also told just use your points with no explanat
  16. [R8] IHG One Rewards 5/5 · US The ladies that work there are awesome: Elizabeth & the lady that works the front desk with her, are the absolute BEST! Thank-you!
  17. [R14] IHG One Rewards 5/5 · US Best hotels: Love IHG hotels
  18. [R15] IHG One Rewards 3/5 · US Retired: I would like to specify a side of the hotel to see the mountain view and i cant seem to put in this request
  19. [R17] IHG One Rewards 5/5 · US IHG Caddo Gap: Love these people.
  20. [R7] IHG One Rewards 1/5 · US Outdated: I hate that you can’t check in on your phone and if you check in late they bill you as a no show and don’t issue your points.
  21. [R78] Marriott Bonvoy 3/5 · GB Multiple Rooms: No multiple room booking options, always leads to confusion and delay when you arrive at a hotel with multiple rooms booked for family etc.
  22. [R53] IHG One Rewards 1/5 · US BEWARE. NO 2FA: IHG does not offer 2FA for your account. Once someone hacks into your account, you WILL NOT BE NOTIFIED. They can change all of your info, use your IHG rewards, and have access to all of your sensitive information on the app without you ever knowing. The only way I knew there was fraudulent activity happening in my account is when I tried logging in to make a reservation but couldn
  23. [R63] Marriott Bonvoy 3/5 · US Can’t transfer points to Airlines from app: So weird how I am not able to transfer the points to airlines from the App directly. And Marriot is really stingy for only doing 3:1 ratio transfer. So stingy.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store