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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

IHG One Rewards vs Expedia

IHG One Rewards 4.9★ · Free to download 60
Winner Expedia
Expedia 4.8★ · Free to download 75

Expedia is generally better for booking a wider range of travel, while IHG One Rewards is best suited for loyal customers who exclusively stay at IHG properties, despite its app's technical issues.

Full reviews: IHG One Rewards · Expedia

Expedia offers a more reliable booking experience with competitive pricing and a broad selection of travel options, though some users report issues with customer service and price discrepancies. IHG One Rewards caters to its loyal members, but the app frequently suffers from technical glitches, sign-in problems, and difficulties with points redemption.

Head to head

Features & Functionality edge: ExpediaR1R4R5R6
IHG One Rewards IHG One Rewards users appreciate the ease of booking rooms directly through the app R5. However, many report significant issues with core functionalities, such as being unable to sign in R4R22R28, problems with booking using points and cash R12, and difficulties editing reservations R1. Users also complain about missing filters , inaccurate location data R6, and the inability to add special requests . Some find the app outdated and lacking modern features like mobile check-in .
Expedia Expedia is praised for its ease of navigation and having everything at users' fingertips . Users can easily search and book various travel arrangements . However, the app is plagued by performance issues, with users reporting it spinning while searching , freezing constantly , and not progressing past the first screen . Some users also note that map view doesn't work and that options for specific board types are missing .
Reliability & Performance tieR4R13R22R28
IHG One Rewards The IHG One Rewards app is frequently criticized for its unreliability. Users experience issues with the app hanging after updates R13, dead links R4, and general unresponsiveness R4R13R22. Many report being unable to sign in or access their accounts, even after reinstalling the app R4R22R28. There are also reports of bookings failing to add to accounts and selectors not working, preventing booking completion .
Expedia Expedia's app also faces significant reliability challenges, with users reporting it just spinning while searching , freezing constantly , and not progressing past the first screen . Some users experience lag, especially on iPads , and notifications that reset to unread . There are also reports of bookings being canceled without notification and the app not working at all .
Rewards & Value edge: ExpediaR10R12R18R24
IHG One Rewards IHG One Rewards is valued by loyal members for its program and benefits . However, many users struggle with redeeming points and rewards, citing issues with using points + cash options R12, insufficient nights available for points redemption , and difficulties redeeming food and beverage rewards R24. Some users feel they don't earn enough points compared to other hotel chains R18 and find the points system confusing or misleading R10. There are also complaints about points not showing up and losing account history and points after a period of inactivity .
Expedia Expedia users appreciate finding the best deals and prices, often cheaper than booking directly . They also value earning cash towards future stays . However, a significant number of users report issues with price changes, where published prices increase significantly at checkout R78R94R115. There are also concerns about misleading offers, such as trip insurance charges being double the advertised price .
Customer Service & Support tieR8R10R17R22
IHG One Rewards IHG One Rewards users frequently report poor customer service. Issues include customer service ignoring app instructions to deny points R10, being "utterly clueless" about app login problems R22, and being unhelpful with points issues . Some users describe staff as racist or unaccommodating regarding early departures . However, some individual hotel staff members receive high praise for being awesome, helpful, and friendly R8R17.
Expedia Expedia's customer service receives widespread criticism for being horrible . Users report extreme difficulty getting help with flight cancellations , obtaining refunds R73R79R85R91, and resolving issues with car rentals . Agents are described as incompetent , and the virtual assistant is not intuitive . Many find it impossible to get a live person to talk to R79, and there are complaints about being misled and experiencing dark patterns .
Security & Privacy edge: IHG One RewardsR53R61R109
IHG One Rewards IHG One Rewards raises significant security concerns, with one user highlighting the lack of two-factor authentication (2FA). This absence means users are not notified of fraudulent activity, and hackers can change information and use rewards without the account holder's knowledge R53.
Expedia Expedia users express concerns about privacy policy changes R61 and being forced to create an account and verify identity just to view a message that should be in an email R109.
Pick IHG One Rewards if

You are a loyal IHG customer who primarily stays at their properties and is willing to overlook app glitches for the sake of loyalty benefits .

Pick Expedia if

You want to compare prices across various hotels and travel options and are looking for competitive deals .

Evidence note: The evidence for IHG One Rewards' security is based on a single review R53, which should be noted as thin evidence.

Frequently asked

Does the IHG One Rewards app offer 2-factor authentication?
No, the IHG One Rewards app does not offer two-factor authentication (2FA), which means users are not notified if their account is hacked, and sensitive information or rewards can be accessed without their knowledge R53.
Can I get a refund easily with Expedia?
Many Expedia users report significant difficulty obtaining refunds, especially when vendors cancel events or flights, with some stating it's "impossible to get in touch with someone" within the allotted time R73R79R85R91.
Are prices consistent on Expedia from search to checkout?
No, many Expedia users report that prices frequently change and increase significantly between the initial search results and the final checkout page R78R94R115.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] IHG One Rewards 1/5 · US App issues: App won’t let me include my spouse on the reservation so I have to call the hotel to put her on it, inconvenient! Fix app where reservation is editable, thank you
  2. [R4] IHG One Rewards 1/5 · US Dead Link to Sign In: Can’t even sign in. I enter my email and password. Click “Sign In” and the app is dead and does nothing. Website had issues too when trying to book a room. Several dead links on website. IHG needs to get it together.
  3. [R5] IHG One Rewards 5/5 · US Book with points: Nothing difficult to book on my Phone Apps. Great. Easy
  4. [R6] IHG One Rewards 3/5 · US Location is off: AirPort hotels show them 13 miles away 🙊
  5. [R13] IHG One Rewards 1/5 · US Was good: After the recent update, it is not working. I tried deleting & reinstalling. Still it hangs. Once in a while it works, that too after long lag
  6. [R22] IHG One Rewards 1/5 · US Useless App: I can log into the IHG Web site but not into the iOS or iPadOS apps, even after deleting those apps and reinstalling them. IHG support is utterly clueless.
  7. [R28] IHG One Rewards 1/5 · US It might be good?: But who knows because it won’t let me sign in…even though I’m already a member. What a garbage app!
  8. [R10] IHG One Rewards 1/5 · US Trapped by the fine print.: The user interface is completely contradictory. The app gives you instructions on how to claim points for third-party bookings, but customer service will completely ignore their own platform's wording just to deny your points. They don't care about loyalty or logic; they just throw policy numbers at you. Save yourself the headache, read up to the absolute last letter of
  9. [R12] IHG One Rewards 3/5 · US Unable to use points + cash: For years, I have tried to book online or over the phone using points+cash options and I have never been able to do it. I am always told that there was something wrong. I am able to use points and cash with other hotel chains but not IHG. It is extremely frustrating and no one at IHG has been able to figure out why. I recently received a new credit card and it is s
  10. [R18] IHG One Rewards 3/5 · US barely any points…: I used to stay IHG hotels all the time until I went and checked my points and realized I didn’t have squat! Choice hotels basically gives you triple the amount of points that IHG does! As much as I would rather bite the bullet and stay in the nicer place, the amount of money I save from my per diem by staying with choice. Hotels is so much more beneficial and worth it…
  11. [R24] IHG One Rewards 3/5 · GB Okay but difficult to redeem rewards: Great for booking and checking stays. However I can never redeem any of the food & beverage rewards since the app errors out and says you have to go to reception for them to redeem, so is difficult and time consuming at busy times.
  12. [R8] IHG One Rewards 5/5 · US The ladies that work there are awesome: Elizabeth & the lady that works the front desk with her, are the absolute BEST! Thank-you!
  13. [R17] IHG One Rewards 5/5 · US IHG Caddo Gap: Love these people.
  14. [R53] IHG One Rewards 1/5 · US BEWARE. NO 2FA: IHG does not offer 2FA for your account. Once someone hacks into your account, you WILL NOT BE NOTIFIED. They can change all of your info, use your IHG rewards, and have access to all of your sensitive information on the app without you ever knowing. The only way I knew there was fraudulent activity happening in my account is when I tried logging in to make a reservation but couldn
  15. [R61] Expedia 1/5 · US Changing of Privacy Policies: It’s dirty how they change their privacy policies once you have the app. Just wrong!!!
  16. [R109] Expedia 1/5 · US Really a link to view an email: Expedia sucks - Book a room or a car and they send me a link to create an account and verify my identity to view a message that should be in a simple email. Who is the IDIOT in there corporate office that thought this is a good idea. I’m finished with Expedia
  17. [R73] Expedia 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
  18. [R79] Expedia 1/5 · US Scam app: Cancellation policy is a scam. Impossible to get in touch with someone at the company within allotted time and was not able to get money back for guaranteed free cancellation. Expedia (with partner companies) is basically a monopoly now but avoid if you can.
  19. [R85] Expedia 1/5 · US Refund: June I canceled my hotel reservation and received a cancellation confirmation number from Expedia but as of today, I have not received my refund to my AMEX card
  20. [R91] Expedia 1/5 · US Untrustworthy: One star is too much. Expedia is holding onto my hotel refund, even though the hotel emailed me and Expedia authorizing the refund and the hotel sent the money to Expedia. Don’t use Expedia. Go to the hotel directly.
  21. [R78] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  22. [R94] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  23. [R115] Expedia 1/5 · US Higher Prices Changing so quickly: Why publish prices only to have them change so quickly before you check out. Such unfair practices. I'm reporting Expedia. Very misleading

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store