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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Booking.com vs Hopper

Booking.com 4.8★ · Free to download 75
Winner Booking.com
Hopper 4.8★ · Free to download 55

Booking.com is generally more reliable for hotel and flight bookings despite some customer service issues, while Hopper is better for price tracking and deals but suffers from significant booking and customer support problems.

Full reviews: Booking.com · Hopper

Booking.com offers a wider selection and generally reliable booking experience, though some users report issues with cancellations and hidden fees. Hopper excels at price prediction and deals, but many users experience problems with incorrect bookings, hidden charges, and poor customer service.

Head to head

Features & Selection edge: Booking.comR2R34R60R48
Booking.com Booking.com is praised for its wide selection of accommodations globally and options for flights and car rentals, with users appreciating the ability to book entire trips R2R34. The app also offers useful features like free cancellation and the ability to save properties R60R48. However, some users find the save function cumbersome .
Hopper Hopper is highly valued for its price tracking and prediction features, helping users find optimal times to book flights and hotels . It also allows users to find deals and compare prices across multiple airlines . However, some users report the prediction feature is inaccurate and the app can be cluttered with advertisements .
Ease of Use edge: Booking.comR11R28R38R52
Booking.com Users generally find Booking.com easy to use and navigate, with many calling it simple, friendly, and efficient for finding and booking stays R11R28R38R52. Some minor complaints include login errors and a clunky save function .
Hopper Hopper is described as user-friendly and convenient for finding prices quickly . However, some users report app errors, such as difficulty logging in , connectivity issues , and problems with payment processing . The search function can also be unhelpful, showing hotels far from the desired location .
Reliability & Accuracy edge: Booking.comR16R44R50R1
Booking.com Booking.com's reliability is a mixed bag. Many users report positive experiences with confirmed bookings and good deals R16R44R50. However, a significant number of negative reviews cite issues like confirmed reservations being denied or canceled by the hotel R1, double bookings , and misleading information about hotel quality . There are also reports of flight time changes without notification .
Hopper Hopper faces substantial criticism regarding booking reliability and accuracy. Users report confirmed bookings not being recognized by hotels R93, incorrect room types being booked R67, and flights purchased with luggage not including it on the airline's itinerary R61R113. There are also instances of incorrect dates being booked and hotels being scams .
Price & Value tieR11R36R38R56
Booking.com Booking.com is often praised for offering good deals and competitive prices R11R36R38R56. However, many users complain about hidden fees, such as resort fees not included in the initial price , foreign transaction fees when prices were shown in USD , and unexpected cancellation charges . Some also report issues with car rental insurance being a waste of money .
Hopper Hopper is appreciated for helping users find cheaper rates and saving money on flights and hotels . However, a major recurring issue is hidden or unexpected charges. Users report paying for rooms only to find additional resort fees at the hotel R76R83 and being charged for services that were advertised as included, like carry-on bags R61. Some also state that prices are higher than competitors .
Customer Support edge: Booking.comR8R22R27R35
Booking.com Customer service for Booking.com receives highly mixed reviews. Some users report excellent support, with issues solved quickly and without hassle R8R22. However, a significant number describe customer service as terrible, rude, unhelpful, or non-existent R27R35R49. Issues include difficulty getting refunds R41R43, problems with cancellation waivers R25, and unresponsiveness .
Hopper Hopper's customer service is overwhelmingly criticized as poor, terrible, or non-existent R67. Users report long hold times, unhelpful agents, and difficulty reaching a human, often being stuck with an AI chatbot R93. Many complaints involve unreceived refunds and a lack of support for booking issues, sometimes leaving travelers stranded R93. Hopper also charges a fee for asking questions in the app .
Pick Booking.com if

you prioritize a wide selection of accommodations and generally reliable booking processes, and are comfortable with the possibility of varied customer service experiences R2R16R22.

Pick Hopper if

you are primarily interested in tracking flight and hotel prices to find deals and are willing to risk potential booking inaccuracies or poor customer support .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and booking accuracy, despite high lifetime ratings. The free-to-download model for both means many users may be more critical of any issues.

Frequently asked

Does Booking.com have good customer service?
Booking.com's customer service receives mixed reviews; some users praise its responsiveness and problem-solving R8R22, while others describe it as terrible, rude, and unhelpful, especially regarding refunds or complex issues R27R49.
Is Hopper reliable for booking flights and hotels?
Hopper's reliability for bookings is frequently questioned by users, with many reporting issues like confirmed bookings not being recognized by hotels R93, incorrect room types R67, and purchased services like luggage not being included R61R113.
Are there hidden fees when booking with Hopper?
Yes, many Hopper users report hidden or unexpected fees, such as additional resort fees charged by hotels upon arrival despite the app indicating all fees were included R76R83.
Can I get a refund easily with Booking.com?
Getting a refund with Booking.com can be difficult, with users reporting issues like being double-charged R41, not receiving damage deposits back R43, and problems with cancellation waivers R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Booking.com 5/5 · US Booking App: I’ve been using that for many years, it’s a great app for choice my stances in different cities around the world! I recommend to every travels !
  2. [R34] Booking.com 5/5 · US Perfect Travel companion: Booking is a perfect travel partner. Why stay in a hotel when you can stay in a home. I can book whole trips, flights, rooms, extras whatever I need. I can also rent hotel rooms but for me having my own space and knowing what’s around makes Booking my travel partner. No issues with the app or the way it works. Never offline.
  3. [R60] Booking.com 5/5 · US My go to for Europe: Great selections and love the free cancellation option!
  4. [R48] Booking.com 5/5 · US Easy to use: Love the feature where you can see folks opinions. Like refundable option
  5. [R11] Booking.com 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
  6. [R28] Booking.com 5/5 · US Excepcional: Aplicación muy amigable, funcional, excelente para encontrar y reservar. Muy recomendable
  7. [R38] Booking.com 5/5 · US Easy: Best prices and easy to navigate, even a old man like me with little experience online lol
  8. [R52] Booking.com 5/5 · US My go to app for hotels: Simple and easy to use. Never any issues
  9. [R16] Booking.com 5/5 · US Great Opportunities: I don’t have to overthink anything about my stays. When I travel with my family. I need reassurance that they will never be left out in the cold or sleeping in a sketchy motel. Booking Dot Yeah!! It’s what sums up my piece of mind when it comes to reliability and comfort.
  10. [R44] Booking.com 5/5 · US Hotel booking experiences: Booking.com has provided me with great options to suit my travel plans. The hotels so far I booked through the booking.com has never disappointed me.
  11. [R50] Booking.com 5/5 · US Great service: I absolutely love Booking.com! Always free of hassle, great prices, nice stays.. highly recommend!
  12. [R1] Booking.com 1/5 · US They spam and you lie about reservations: I had a reservation that was confirmed and when I called the hotel they denied that they have ever confirmed the date change to booking. Booking kept telling me it’s a system delay and I am all good. Issue # 2 - we had 2 rooms booked about month before and booking decided they will cancel one of the rooms. Hotel told me that they received email from bookin
  13. [R36] Booking.com 5/5 · US Can’t Beat It!: One of the cheapest options in the area! Very nice place. The pools were awesome… don’t see lazy rivers at hotels much anymore- my kids loved it, and of course the slide!Such a good deal we decided to extend our stay and stay an extra night just because we could beat the deal. FREE breakfast too… that alone save my family of 5, $50+!
  14. [R56] Booking.com 5/5 · US Always the best prices: I’ve loved the deals, the ease of use, it’s a one stop shop!
  15. [R8] Booking.com 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
  16. [R22] Booking.com 5/5 · US Happy Member: I have been using booking for years honestly I should be in one of the commercials lol. But any problems I have they always solved it right away no hassle no hesitation the only app I use to book my rooms in my own hometown or out of state I will forever be a customer
  17. [R27] Booking.com 1/5 · US Terrible rude customer service: I’ve been using booking for all my travel for several years and the representatives I spoke with today were some of the rudest, could not care less to accommodate or help at all. If I missed my flight and had to stay with my kids at an airport for several days, they would not have seemed to care at all to go one bit out of their way to attempt to not make that happe
  18. [R35] Booking.com 1/5 · US Horrible customer service: We used booking.com quite often for our son’s wrestling tournaments and never had an issue until now. When booking the hotels, I find them by typing in the location that his tournaments are at so I know the hotels are close. This time, the hotel booked was over an hour away. When searching the name of the location, the exact same hotel pops up, but with the location need
  19. [R49] Booking.com 1/5 · US No customer service: Worst customer service ever
  20. [R93] Hopper 1/5 · GB Terrible support: I paid to book a hotel with hopper however when I contacted the hotel they had no confirmation of my booking, yet I had received a confirmation through hopper Going through support I had 2 options: 1. A terrible AI chatbot that gives wrong information 2. A call support line which was impossible to reach as I am in a foreign country I have been scammed by hopper and have not r
  21. [R67] Hopper 1/5 · US Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
  22. [R61] Hopper 1/5 · US False advertising: Double check if you book with them as the fare I purchased stated that it included a carry-on bag, but when I receive my itinerary from the airline, it did not include a carry-on bag and when I contacted Hopper, they told me to call the airline and when I contacted the airline, they told me that it doesn’t include a bag and then I need to purchase it additionally and when contac
  23. [R113] Hopper 1/5 · GB Will never use again: Bought a flight with luggage, then when went to airline to check-in, there is no luggage. Went to Hopper, did not find information about the luggage as it says go to airline lol. Had to call abroad as they don’t have any international number you can easily find or chat. They do not have any visibility on what I purchased in terms of luggage and just keep saying that I did
  24. [R76] Hopper 1/5 · US Albert’s experience: Hopper is a waste of time you pay for your room to find out you still have resort fees when you get to the hotel when the app clearly says all fees included. Customer service is the worse you cant understand them and they don’t know there own policies save your time and use Airbnb deleting this app i don’t like people who do bad business
  25. [R83] Hopper 1/5 · US Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
  26. [R41] Booking.com 1/5 · US Double charged: I paid for my reservation through Booking.com, but the hotel charged me again when I checked in. I contacted Booking.com’s customer support right away, and they were unable to resolve the issue or offer any real assistance. Being charged twice for the same reservation is unacceptable. This has been a very frustrating experience, and I expected much better customer service.
  27. [R43] Booking.com 1/5 · US Foreign Scammers: This company has horrible customer service. They charged me a $50 damage deposit, fully refundable. It’s been 16 days and I haven’t received my money back. Hotel says contact booking. Booking has hung up on me twice.
  28. [R25] Booking.com 1/5 · US Waving the cancellation: Booking.Com makes it very difficult to get the approval process to waive the cancellation. I have called multiple times and the agent also called the Hotel as well and they agreed that they will not charge me but for some reason another you need an email but your agent called the property and they agreed so this is a very unhappy experience with Booking.Com and I will not

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store