Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Forever 21 vs Old Navy

Forever 21 4.8★ · Free to download 45
Winner Old Navy
Old Navy 4.9★ · Free to download 75

Old Navy generally offers a more reliable and user-friendly shopping experience with better stock management and customer service, while Forever 21 struggles with app functionality, order fulfillment, and inconsistent inventory.

Full reviews: Forever 21 · Old Navy

Old Navy provides a more consistent and reliable shopping app with a wider selection of sizes and better customer support, despite some minor app glitches. Forever 21's app, while recently updated, is plagued with significant issues including lag, navigation difficulties, order tracking problems, and poor customer service regarding missing items and gift cards.

Head to head

App Functionality & Ease of Use edge: Old NavyR2R4R7R12
Forever 21 Forever 21 users report significant issues with the app being laggy, freezing, and difficult to navigate R4R7. Some users find it hard to access their account or track orders R12. While some recent reviews praise the 'new app' and its improved functionality R2, others still experience problems with features like sorting and the size button .
Old Navy Old Navy users generally find the app easy to use and navigate . However, a notable number of recent reviews mention the app crashing or items and photos not loading R70R76. Some users also find pop-up ads annoying .
Product Selection & Availability edge: Old NavyR3R24R34R36
Forever 21 Forever 21 users complain about limited stock, with items often showing only one specific size or color R24. Many items are listed as sold out but still appear in the shop R36. There are also concerns about the availability of certain sizes, especially during sales . Some users express disappointment with the overall selection and quality R3R34.
Old Navy Old Navy offers a wide variety of sizing and inclusivity R71R112, with many users appreciating the selection of styles and materials . However, a frequent complaint is that 'new arrivals' are often sold out in most sizes and colors , and specific items like tall sizes R90R118 or athletic skorts are consistently out of stock.
Pricing & Value edge: Old NavyR6R29R35R40
Forever 21 Forever 21 is praised for its affordable, cute clothes and awesome tag prices, especially sale and clearance items R29R35. However, some users report issues with discount codes not applying correctly R6 and prices being unexpectedly raised R40.
Old Navy Old Navy is consistently lauded for great prices, sales, and overall value . Users appreciate being able to save money on clothes . Some users mention issues with discounts not applying correctly or unexpected charges .
Order Fulfillment & Customer Service edge: Old NavyR16R19R21R28
Forever 21 Forever 21 users report significant problems with order fulfillment, including lost orders , incomplete orders , and extremely long or incorrect delivery times R16. Customer service is described as unhelpful and rude . There are also major issues with gift cards not being accepted due to new ownership R30R32 and difficulty managing credit on the app R19R28.
Old Navy Old Navy customers experience issues with missing items in packages , returns not being processed correctly , and merchandise credits being difficult to resolve . Shipping methods can be inconsistent, leading to packages being returned . Some users report lost orders . However, customer service is generally described as supportive and a 'dream' R118.
Pick Forever 21 if

you are a petite shopper looking for trendy, affordable clothes and are willing to tolerate significant app glitches and potential customer service issues for good deals R29R35.

Pick Old Navy if

you prioritize a generally easier-to-use app experience, appreciate a wide range of sizes including tall, and value good quality clothing at excellent prices, even if you might encounter occasional app crashes or stock issues R71R112R118.

Evidence note: Forever 21's reviews are heavily skewed by recent negative experiences related to app functionality, order issues, and a perceived decline in the brand, including its reported closing and re-opening, which impacts its lifetime rating . Old Navy's reviews, while also containing recent complaints about app crashes and stock, present a more consistent picture of user satisfaction with the core shopping experience.

Frequently asked

Are Forever 21 gift cards still accepted?
No, many recent Forever 21 users report that gift cards are no longer accepted due to new ownership, leading to frustration and wasted money R30R32.
Does Old Navy offer a good range of sizes?
Yes, Old Navy is praised for its variety and inclusivity of sizing, including tall sizes, and for showing different models for the same item to give a better idea of fit R71R90R112R118.
Is the Forever 21 app reliable for order tracking?
No, Forever 21 users report difficulty tracking packages through the app, often relying on emails that still don't provide enough information R12.
Why do Old Navy items appear sold out on the app?
Multiple Old Navy users report a recurring glitch where all items appear as sold out on the app, even when they are available on the website R70R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Forever 21 5/5 · US ❤️ f21: Love shopping the new app. Feels like it works way better now than before and I can actually access my account now!
  2. [R4] Forever 21 1/5 · US just bad: app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/
  3. [R7] Forever 21 1/5 · US Glitches: Doesn’t show you your order list when you click on it. It be glitching and freezing
  4. [R12] Forever 21 3/5 · US Order Tracking: Hard to track your package through the app, only way of knowing where my package is, is thru my emails and even that does not give enough info…
  5. [R3] Forever 21 3/5 · US It’s cool ig: It’s kind of burning bc it doesn’t really have much I. The shop. I want 1! I want my own army! I want my own planet! I deserve it!
  6. [R24] Forever 21 1/5 · US Wont recommend anymore..: I love forever 21 but they be closing the stores. So i had to do online shopping and everytime i search up some things they only have 1 SPECIFIC SIZE and COLOR like it showed XXL And orange but i dont want that and last year i tried to buy things but i didnt have the time to do so sooo now i im tryna find what i wanted to find last year and its not even in the app anymore
  7. [R34] Forever 21 1/5 · US ugly az clothes: what happened to this brand licherally
  8. [R36] Forever 21 1/5 · US Why do you guys leave things that are sold out in the shop still: Honestly if that was fixed I’d love to buy things from here I miss the actual shops
  9. [R6] Forever 21 3/5 · US Disappointed: I just did a order and i tried to use the discount code and they told me i had to open up the app to be able to use the code so I did that and when i put the code in it didn’t even take nothing off and it said it was applied and am sorry i shop a lot online and when I use the code rather its 5% or 10% whatever i always see the difference in the price and this code claimed to be 20% a
  10. [R29] Forever 21 5/5 · US F21: Grate affordable cute clothes if I’m on a budget I go there bc the clothes are super super cute there is all types of clothes there emo pink and girly street wear I just love that store
  11. [R35] Forever 21 5/5 · US Sale Items: Forever 21 offers amazing clearance items at unbelievable prices. Items are true to size and good quality for the prices❤️
  12. [R40] Forever 21 2/5 · US Prices changed: I don’t know what company thinks it’s a good idea to change the prices to over double of what they were selling them at for the last 2 days they are open. What are they gonna do with the clothes they don’t sell? I was gonna make an order, but since they raised the prices of everything, I’m not gonna pay double what I was planning to pay originally.
  13. [R16] Forever 21 2/5 · US Delivery dates: They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t
  14. [R19] Forever 21 2/5 · US No option to manage credit on app: Title is self explanatory.
  15. [R21] Forever 21 3/5 · US Online ordering: Not gift purchase friendly; no gift card options, and when one item was canceled after Black Friday/Cyber Day, a substitute was not offered and I had to reselect and pay for shipping which was earlier free
  16. [R28] Forever 21 1/5 · US How do we make payments thru App?: Suffered thru months of not being able to pay thru app and now it appears on updated app, that online payments unavailable thru app
  17. [R30] Forever 21 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
  18. [R32] Forever 21 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
  19. [R71] Old Navy 5/5 · US Best variety: I appreciate the variety of sizing and inclusivity of sizing. I do wish there was more of a tailor d element, but for price point all is well done
  20. [R90] Old Navy 3/5 · US Logo pants: I need tall and they never seem to be in stock they are great I love them but would be nice to have tall in store I can never shop in store due to you don’t stock tall in store I’m sure there are many other people like me that need tall
  21. [R112] Old Navy 5/5 · US Photos: I LOVE the Old Navy app. It’s easy to navigate but the big thing for me is I LOVEEEEEEE how they show different models in the same item. It gives a great idea of how items fit on different body types and it’s truly one of the main reasons why I love shopping online with old navy
  22. [R118] Old Navy 5/5 · US Perfect for me!!!: I have been an old navy fan for decades. Me, all my kids were dressed in Old Navy and now, at 62, there are still styles flattering and not “old” looking. The biggest plus of all is they make TALL size in not just pants like so many others. Quality is always excellent. Customer service is a dream!!!
  23. [R70] Old Navy 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
  24. [R76] Old Navy 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store