Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Forever 21 vs Macy's

Forever 21 4.8★ · Free to download 40
Winner Macy's
Macy's 4.9★ · Free to download 65

Macy's is the better choice for a more reliable shopping experience and better customer service, despite some app glitches, while Forever 21 struggles with significant app functionality issues and customer service complaints.

Full reviews: Forever 21 · Macy's

Macy's generally offers a more stable shopping app with good quality products and deals, though users report occasional app freezes and shipping issues. Forever 21, despite some users loving the brand, faces widespread complaints about app functionality, order tracking, and customer service.

Head to head

App Functionality & Ease of Use edge: Macy'sR4R7R9R22
Forever 21 Forever 21 users report significant issues with the app being laggy, freezing, and difficult to navigate R4R7. Problems include the inability to shop for all items in a category, a non-functional sort feature, and issues with the size button R4R22. Some users also struggle with login and password resets R9. However, a few recent reviews mention the app working better now .
Macy's Macy's users also experience app glitches, including freezing when applying filters, issues with sorting, and the app only displaying on half the screen on iPads R67R83. Some find it difficult to place orders due to phone number verification problems or issues with credit card accounts . Despite these, many users find the app friendly and easy to use .
Order Management & Shipping tieR12R16R38R42
Forever 21 Forever 21 users frequently complain about poor order tracking, with information only available via email and often insufficient R12. Delivery practices are criticized, with expedited shipping not guaranteeing timely arrival R16. There are also reports of incomplete orders and difficulty contacting customer service for resolution R38R42.
Macy's Macy's users report slow shipping and issues with delivery services, including packages not arriving on time or being stolen . Some orders are cancelled without explanation, or items are refunded after long waits . Users also wish for better options like UPS pickup locations .
Pricing, Discounts & Payment edge: Macy'sR6R28R29R30
Forever 21 Forever 21 offers affordable and cute clothes, with great clearance items at good prices R29. However, users report issues with discount codes not applying correctly R6 and prices changing unexpectedly . A significant concern is the inability to use gift cards due to new ownership R30R32 and problems with in-app payments R28.
Macy's Macy's is praised for great deals, sales, and quality brands at reasonable prices R62R84. Users appreciate coupons and discounts . However, some note that prices have gone up and shipping costs can offset discounts . Payment issues include difficulties with the Macy's credit card within the app and a desire for more options like Apple Pay .
Product Availability & Quality edge: Macy'sR4R10R11R24
Forever 21 Forever 21 is loved for its trendy, good quality clothes, especially for petite sizes R11R29. However, users complain about limited stock, with only specific sizes and colors available R24. There are also issues with sold-out items still appearing in the shop and being added to carts only to be marked out of stock later . Some users dislike the use of AI models R4R10.
Macy's Macy's is consistently praised for its quality clothing, housewares, and brands R62R65R71. Users find great styles for all sizes . A common request is for the app to show in-stock items for local pickup . Some users note a decline in quality for certain merchandise .
Customer Service & Support tieR19R30R32R42
Forever 21 Forever 21 receives numerous complaints about poor customer service, including unhelpful employees and difficulty resolving issues like incomplete orders or payment discrepancies R42. The app lacks options for managing credit R19 or gift card issues R30R32.
Macy's Macy's customer service also draws criticism, with users reporting rude employees in-store and unhelpful online support . Issues include orders being cancelled for 'security reasons' without proper confirmation and difficulty getting assistance for payment problems .
Pick Forever 21 if

You are a long-time fan of Forever 21's specific style and affordable prices, especially for petite clothing, and are willing to navigate potential app glitches and customer service issues R11R29.

Pick Macy's if

You prioritize a generally more reliable shopping app experience, good quality products, and frequent sales, even if you might encounter occasional app freezes or shipping delays R62R71R84.

Evidence note: Forever 21's reviews are heavily influenced by recent changes, including a new app and perceived store closures, leading to a mix of strong positive and negative feedback regarding the app's functionality and brand changes . Many negative reviews for Forever 21 are about the company's business practices (e.g., gift cards, AI models) rather than solely the app's performance.

Frequently asked

Are gift cards accepted on the Forever 21 app?
No, many Forever 21 users report that gift cards are no longer accepted on the app due to new ownership, leading to frustration and wasted money R30R32.
Does the Macy's app work well on iPads?
Some Macy's users report issues with the app only displaying on half the screen on iPads, making it unusable for shopping R67R83.
What are the common complaints about Forever 21's app?
Common complaints about the Forever 21 app include it being laggy, freezing, difficult to navigate, issues with discount codes not applying, poor order tracking, and the inability to use gift cards R4R6R7R12.
Is Macy's known for good quality products?
Yes, Macy's is frequently praised by users for offering good quality clothing, housewares, and brands, often at great prices R62R65R71R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Forever 21 1/5 · US just bad: app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/
  2. [R7] Forever 21 1/5 · US Glitches: Doesn’t show you your order list when you click on it. It be glitching and freezing
  3. [R9] Forever 21 3/5 · US Unhappy Camper: had a very difficult time checking out. this site offered me a promo code when i applied promo code it said only valued in app. i downloaded app applied promo code then it to me to sign in my account. i forgot my password and it send me link to create new password when i did it say it dosent match. no fault of mine because you were suppose to send two line for new password then a s
  4. [R22] Forever 21 1/5 · US The sort feature does absolutely nothing: If you want to manually search through everything and have no sort option then it’s fine but I’m not doing all that
  5. [R12] Forever 21 3/5 · US Order Tracking: Hard to track your package through the app, only way of knowing where my package is, is thru my emails and even that does not give enough info…
  6. [R16] Forever 21 2/5 · US Delivery dates: They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t
  7. [R38] Forever 21 1/5 · US Estafadores: Lamentablemente hice un pedido el abril 26 /2025 y no puede ser posible que no lo haya recibido muy mala la verdad Perdí mi dinero por que nunca recibí lo que pedí ósea me estafaron
  8. [R42] Forever 21 1/5 · US Mal administración: Hice un pedido y me llegó incompleto e estado tratando de contactarme para que me devuelvan mi dinero o en su caso me envíen las prendas faltantes y no me responden, aparte de que en la app no tiene la opción para estos caso
  9. [R6] Forever 21 3/5 · US Disappointed: I just did a order and i tried to use the discount code and they told me i had to open up the app to be able to use the code so I did that and when i put the code in it didn’t even take nothing off and it said it was applied and am sorry i shop a lot online and when I use the code rather its 5% or 10% whatever i always see the difference in the price and this code claimed to be 20% a
  10. [R28] Forever 21 1/5 · US How do we make payments thru App?: Suffered thru months of not being able to pay thru app and now it appears on updated app, that online payments unavailable thru app
  11. [R29] Forever 21 5/5 · US F21: Grate affordable cute clothes if I’m on a budget I go there bc the clothes are super super cute there is all types of clothes there emo pink and girly street wear I just love that store
  12. [R30] Forever 21 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
  13. [R10] Forever 21 1/5 · US Unbelievable: How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing.
  14. [R11] Forever 21 5/5 · US My Candy Store: I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You.
  15. [R24] Forever 21 1/5 · US Wont recommend anymore..: I love forever 21 but they be closing the stores. So i had to do online shopping and everytime i search up some things they only have 1 SPECIFIC SIZE and COLOR like it showed XXL And orange but i dont want that and last year i tried to buy things but i didnt have the time to do so sooo now i im tryna find what i wanted to find last year and its not even in the app anymore
  16. [R19] Forever 21 2/5 · US No option to manage credit on app: Title is self explanatory.
  17. [R32] Forever 21 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
  18. [R67] Macy's 1/5 · US Only fills half screen: The Macy’s app only displays half the screen on my iPad mini 5. I’m running iPadOS 26.5. I’ve restarted the iPad and reinstalled the app. Every other app works normally.
  19. [R83] Macy's 1/5 · US App isn’t made for iPad with Magic Keyboard: This app must be for an iPhone only, because it only opens up to a 4x6 rectangle in the middle of the page on my iPad, making it unusable as a shopping app. I tried to find a way to report a problem and it takes me to a dead link. Apple Support couldn’t help either.
  20. [R62] Macy's 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
  21. [R65] Macy's 5/5 · US Good Qualities: Good qualities!
  22. [R71] Macy's 5/5 · US Quality not Quantity: I have heard this phrase my whole life. I love Macy’s for just that reason. I can always find quality pieces, clothing, housewares, Customer Service!!
  23. [R84] Macy's 5/5 · US Great Deals: Macys has some of the best deals in a economy where everything is going up in price I can rely on Macy’s for quality Beds Clothing Kitchenwear Jewelry and more and always the best quality brands it is like shopping at a discount outlet online. I hope they stay in business and do not go away good department stores are rare and Macys is great.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store