Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelers Mobile vs Allyz®

Travelers Mobile 4.7★ · Free to download 55
Winner Allyz®
Allyz® 4.8★ · Free to download 65

Allyz® has a slight edge over Travelers Mobile due to its more consistent app functionality and positive customer service experiences, despite both apps facing issues with reliability.

Full reviews: Travelers Mobile · Allyz®

Travelers Mobile users frequently report issues with app login, billing, and general glitches, though some praise its ease of use for certain tasks. Allyz® also struggles with app functionality and claim processing, but its customer service and quick claim payouts are often highlighted positively.

Head to head

App Functionality & Reliability tieR1R4R6R7
Travelers Mobile Many Travelers Mobile users report significant issues with the app, including inability to sign in, constant loading, freezing, and pages not loading correctly R1. There are also frequent complaints about billing errors, autopay malfunctions, and difficulty accessing policy documents R4R6R7R9. Some users, however, find the app easy to use and appreciate updates .
Allyz® Allyz® users also experience app issues, such as problems with biometric ID, login failures, inability to stay logged in, and difficulties adding trip details or policies . Despite these problems, many users find the app user-friendly for managing policies, filing claims, and accessing information .
Customer Service & Support edge: Allyz®R13R28R31R48
Travelers Mobile Travelers Mobile users frequently report poor customer service, with long wait times, unreturned calls, and difficulty resolving billing issues R13R28R31R48. Some positive experiences are noted, with helpful representatives R12.
Allyz® Allyz® receives mixed reviews for customer service. While some users praise helpful and informative representatives , others describe frustrating experiences with unhelpful service, difficulty obtaining refunds, and being denied claims despite purchasing insurance R67R70R79.
Claim Process & Payouts tieR2R51R94R108
Travelers Mobile Travelers Mobile users mention speedy claim adjusters and good service when a claim is filed R2R51, but there are no specific details on the app's role in this process beyond general account management.
Allyz® Allyz® users have mixed experiences with claims. Some report easy filing and quick reimbursement for hotel and dinner due to flight delays R94R108. However, many users complain about being denied claims, the extensive documentation required for refunds, and long waits for reimbursement R67R70R79R83.
Value & Pricing edge: Allyz®R9R31R56R61
Travelers Mobile Travelers Mobile users complain about unnecessary charges, such as a $4 monthly fee for autopay R9. Some users also report significant premium increases R56 or being charged two months at once R31.
Allyz® Allyz® is described as affordable by some users R61, with an annual policy being a great deal for frequent travelers . One user mentioned an $805 annual policy as fair . However, some express frustration over paying for insurance and not being covered R67R79.
Pick Travelers Mobile if

You are an existing Travelers customer who primarily needs basic account management and has had positive experiences with their customer service in the past .

Pick Allyz® if

You are looking for travel insurance with a generally user-friendly app for managing trips and policies, and value the potential for quick claim payouts when issues arise R94.

Evidence note: Both apps have a significant number of negative reviews related to app functionality and customer service, which aligns with recent review trends often being more critical. The lifetime ratings are high for both, but recent reviews highlight persistent issues.

Frequently asked

Do these apps support Apple Wallet for ID cards?
Travelers Mobile users have requested the ability to add ID cards directly to Apple Wallet, indicating this feature is not currently available R24R39. Allyz® reviews do not mention Apple Wallet integration.
Are there issues with autopay for Travelers Mobile?
Yes, Travelers Mobile users frequently report issues with autopay, including payments not going through, being charged incorrectly, or the function turning off unexpectedly R4R6R9R12.
Is it easy to get a refund from Allyz®?
Many Allyz® users report difficulty obtaining refunds, citing extensive documentation requirements and long waiting periods, with some claims being denied despite having purchased insurance R67R70R79R83.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelers Mobile 1/5 · US App issues: App won’t let me sign in. just loads, tells me they upgraded their system and then brings back up the log in screen. joke of a company. I will be switching
  2. [R4] Travelers Mobile 2/5 · US Autopay stinks: Autopay is cumbersome and works poorly. Should pick the appropriate date to pay balance automatically.
  3. [R6] Travelers Mobile 3/5 · US Trying to pay my bill: This is the third time I’ve paid this bill each time I keep getting a letter. Your payment did not go through. The account is valid. There’s money there for the payment. Don’t understand what in the world. The problem is.
  4. [R7] Travelers Mobile 1/5 · US Policy documents: Delay on policy documents
  5. [R13] Travelers Mobile 1/5 · US Really care about customers: VERY FRUSTRATING! You have issues and make it 100% difficult for customers to contact you to resolve issues.
  6. [R28] Travelers Mobile 1/5 · US I don’t know: It’s been a few days and I’ve been trying to reach customer service for a few hours. The app and website never seem to work.
  7. [R31] Travelers Mobile 1/5 · US Poor Customer Service: I have been trying to get ahold of anyone. Even my agent and no one has returned my calls. The billing issue that happened recently has screwed over my finances and has left my account in the negative. I am very frustrated. I have never missed a payment and suddenly I’m being charged two months at once!
  8. [R48] Travelers Mobile 1/5 · US Poor customer service: Payment processing online was unavailable for several days. Calling customer service had extremely long wait times. Message on website said travelers upgraded billing policy but no accounts would be affected during upgrade by company however my account went into a PAST DUE STATUS because I was unable to process my payment online or via phone.
  9. [R2] Travelers Mobile 5/5 · US Great company,!: Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland
  10. [R51] Travelers Mobile 5/5 · US Very happy: I’ve had TRAVELERS for years, first on my house in Florida, and now on my house in Georgia. I had a waterline leak under the house in May 2024 that had been going for sometime before it was discovered it was spraying up against the under side of the subfloor, so it saturated a great deal of the under side of my house. TRAVELERS was my second Call after the plumber. TRAVELERS dispatched
  11. [R94] Allyz® 5/5 · US Easy to use and pays quickly: Our flight was severely delayed due to weather causing us to miss our connecting flight we had to spend a night at the connecting airport. The process was easy and we were reimbursed for hotel and dinner within a couple days of submitting the claim.
  12. [R108] Allyz® 5/5 · US Quick response: This company made filing a claim easy and the response time was very good.
  13. [R9] Travelers Mobile 3/5 · US Good insurance, Why charge autopay: I have them and hear it’s good insurance, but you already have my information for my home, Why charge me an additional 4$ a month just for autopay on my car insurance? You charge me 4 dollars because I chose the most consistent way for you to get your/my money? It’s just 4 dollars but it also pisses me off since it is a totally unnecessary charge that you know
  14. [R56] Travelers Mobile 1/5 · US Happy to Leave: My premium more than doubled with no accidents and a clean driving record. You’ve lost a customer.
  15. [R61] Allyz® 1/5 · US Travel Insurance: Easy, fast and very affordable
  16. [R24] Travelers Mobile 3/5 · US Apple Wallet compatibility: Hey Travelers! The mobile app should be upgraded to support adding ID cards directly to Apple wallets.
  17. [R39] Travelers Mobile 3/5 · US Apple Wallet ID cards: Can you please add an option to add ID cards to Apple wallet? This would make things much easier.
  18. [R12] Travelers Mobile 3/5 · US App: Original rating: Glitchy to a point where I was concerned that my auto pay may have been deleted. The app needs to be fixed. May be better off getting a new insurance company. Customer service rep I spoke to was amazing, hopefully everything fixed
  19. [R67] Allyz® 1/5 · US Pésimo servicio: Me vendieron la aseguranza por 200 dólares y podría cancelar mi vuelo con devolución y cuando llame me la negaron por qué tienen condiciones y situaciones pasan en las cuales te vez forzado a cancelar un viaje y la aseguranza solo me cobró el dinero y ya no se hacen responsables y pésimo servicio al llamar al servicio al cliente parecen robots solo motorizados a decirte y no a ay
  20. [R70] Allyz® 1/5 · US Avoid app and services: App is glitchy and you need so many forms and you will still get deny.
  21. [R79] Allyz® 1/5 · US What’s the point of paying INSURANCE?: Annoyed. Waiting weeks for a response. Paid Insurance for my ticket in case I needed a refund. And I wasn’t protected, and was denied a refund. -1 star
  22. [R83] Allyz® 1/5 · US What a rip off!!: I can't believe the number of "documents" I have to submit to get a refund. What a scam!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store