Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Progressive vs GEICO Mobile

Progressive 4.8★ · Free to download 75
Winner Progressive
GEICO Mobile 4.8★ · Free to download 68

Progressive has a slight edge due to its more consistent app functionality and better-regarded customer service, despite both apps facing significant user complaints about rising costs.

Full reviews: Progressive · GEICO Mobile

Progressive and GEICO Mobile both offer insurance management apps, but users report more consistent ease of use and payment processing with Progressive. GEICO Mobile users frequently encounter technical issues and frustration with customer service, while both companies face criticism for increasing premiums.

Head to head

App Features & Ease of Use edge: ProgressiveR3R5R6R8
Progressive Progressive's app is generally praised for being easy to use, navigate, and for making quick payments R5R8. Users appreciate instant access to IDs, payment records, and claim status . However, some users report issues with the UI R3, difficulty with auto payments R10R18, inability to manage all policy types within the app R9R15R46, and occasional password reset problems . Some also experience app updates requiring new phone OS versions R6 or forcing them to the website for basic tasks R46.
GEICO Mobile GEICO Mobile is also frequently described as user-friendly and easy for payments and accessing insurance cards . Users appreciate features like flexible payment due dates and quick roadside assistance . However, a significant number of reviews highlight persistent login issues , problems with auto-pay not working , and general clunkiness or non-functionality . Some users also complain about the intrusive nature of the 'Drive Program' tracking R69R82R86R90.
Reliability & Support edge: ProgressiveR7R13R14R17
Progressive Progressive users generally report positive experiences with customer support, describing it as great, prompt, professional, and thorough R17. Long-term customers often highlight years without problems R14. However, there are significant complaints about claims processing taking too long or being mishandled R7, and issues with policy changes or cancellations without clear reasons R13.
GEICO Mobile GEICO Mobile users praise good customer service , with some noting quick claim processing and rental car assistance . However, a major recurring complaint is the difficulty in reaching human customer service, with reports of calls not going through, long hold times, or dropped calls . Some users also report issues with policy cancellations not being processed or quotes being lost .
Price & Value tieR1R12R16R18
Progressive Many Progressive users express strong dissatisfaction with increasing premiums, describing them as 'going up and up' R1, 'too expensive' R12, a 'rip off' R16, and lacking loyalty discounts . Some report significant price hikes after buying a new car or without clear reason . There are also complaints about unexpected fees, such as an $8 fee to pay bills on the app R38, and issues with auto-pay leading to late fees or double charges R18R30.
GEICO Mobile GEICO Mobile users also frequently complain about aggressive price increases, with premiums doubling for no apparent reason R61. Many feel the company is 'too expensive' and lacks loyalty to long-term customers . Users report 'up and down prices' and dishonest quotes that increase after installing the app or setting up auto-pay . The 'Drive Program' is also a source of frustration, with users feeling penalized with higher rates due to tracking, even for first responders R69R82R86.
Pick Progressive if

You prioritize an app that is generally easy to use for payments and accessing policy information, and value consistent customer support for inquiries and policy changes R5R8R17.

Pick GEICO Mobile if

You need an app that offers flexibility in payment scheduling and quick access to roadside assistance, and are comfortable with potential app glitches or relying on online resources for complex issues .

Evidence note: Both apps have a high lifetime rating but recent reviews show significant negativity, particularly regarding price increases and app functionality issues. The free-to-download nature means users are often evaluating the service as a whole, not just the app, leading to many complaints about insurance costs and company policies rather than just app features.

Frequently asked

Do Progressive and GEICO Mobile apps allow auto payments?
Both Progressive and GEICO Mobile apps are intended to support auto payments, but users for both companies report issues with this feature, including payments not going through, being past due despite auto-enrollment, or unexpected fees R10R18R30R38.
Are there hidden fees for using the Progressive or GEICO Mobile apps?
One Progressive user reported an additional $8 fee to pay their bill on the app R38, while GEICO Mobile users did not specifically mention app-related fees but did complain about general price increases and penalties related to their 'Drive Program' R61R69R82.
Can I manage all my insurance policies through the Progressive app?
Progressive users report that while the app is good for car insurance, it often doesn't fully support other policy types like renters, electronics, or pet insurance, requiring users to view information online or call in for those R9R15R46.
Do GEICO Mobile and Progressive track driving behavior?
GEICO Mobile has a 'Drive Program' that tracks driving behavior, which many users find intrusive and report negatively impacts their rates, even for first responders R69R82R86R90. Progressive reviews do not mention a similar app-based driving tracker.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Progressive 3/5 · US Ok: They need to work on the UI
  2. [R5] Progressive 5/5 · US Great: Easy to use and easy to operate
  3. [R6] Progressive 3/5 · US Upgrades: In order to get the upgrades I would need to buy a new phone. I’m not doing that. The app requires 17 iOS and mine is 16.
  4. [R8] Progressive 5/5 · US Easy to use: I find the progressive app very thorough and easy to use.
  5. [R7] Progressive 1/5 · US Disappointed… once again.: Just had a cracked windshield repair claim. Took TWO WEEKS and lots of followup to even get acknowledgement the claim was received!!. Progressive had Safelite replace the windshield at our home. But it wouldn’t calibrate. I then went 1.5 weeks driving with a warning light ON until a shop appt to calibrate it correctly. Finally…. The 3 hr outing away from
  6. [R13] Progressive 1/5 · US Progressive trash: They added my brother without my permission and billed me for it
  7. [R14] Progressive 5/5 · US Review: Been a customer over 20 year we had no problems with progressive
  8. [R17] Progressive 5/5 · US Love!: Fantastic service!! Prompt and professional and thorough!
  9. [R1] Progressive 1/5 · US Spike: Going up and up used to be $110 now it’s 160 not good
  10. [R12] Progressive 3/5 · US Insurance: I was recently approached about how much I pay for car insurance. When I explained how much I was paying for insurance; I was told I am paying too much. I have been with Progressive Insurance for many years. Am I paying too much, just because I have never thought to shop around? I would hope that Progressive is giving me the best deal for car insurance.
  11. [R16] Progressive 1/5 · US Review: This company is a joke seriously a rip off company!
  12. [R18] Progressive 3/5 · US Payment: I’m enrolled in auto payments and my payment was past due ???? I have it on auto so I don’t have to worry about it..
  13. [R10] Progressive 2/5 · US no auto payments: it doesnt let me do auto payments
  14. [R30] Progressive 1/5 · US Lately payment: No alerts or anything just toke two times $30 from my bank account.
  15. [R38] Progressive 2/5 · US Fees 👎👎: It’s crazy that in order to pay your bill on the app it costs you an additional $8 fee
  16. [R61] GEICO Mobile 2/5 · US Aggressive increases?: Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company at all costs.
  17. [R69] GEICO Mobile 3/5 · US Savings: I love how much they save me but I don’t like being tracked everywhere i go and what I’m doing. My vehicle doesn’t move much because I work from home and I’m not a phone user so it is stationary a lot and for the driving score it flags me a lot because of this. Again I do not like being tracked so when I use the vehicle I turn it on so I’m not penalized and have to pay a higher rate!
  18. [R82] GEICO Mobile 1/5 · US Drive Program: I wish the drive program tracking was first responder friendly. My husband is a police officer and his score has taken a hit because the app is constantly tracking him. No one has the time or patience to go in and change EVERY SINGLE trip. There should be a feature or contract or SOMETHING for first responders so their score doesn’t take a hit while literally saving lives and respon
  19. [R9] Progressive 3/5 · US Convenient but missing: Love it for my car insurance but I wish it was as easy to do my renter policy through this as well!
  20. [R15] Progressive 3/5 · US Partial App Features: Wish I could see and pay ALL of my insurances in the app. My electronics insurance info doesn’t show at all and my pet insurance only shows to be viewed online.
  21. [R46] Progressive 2/5 · US It’s okay: There’s some things that require you to have to either call in or get forwarded to the website instead of being all controlled from the app. Like it would be nice to be able to sign the insurance contract and submit a driving record or copy of drivers license from within the app instead of having to rely on mailing the stuff in especially when I’ve opted for a paperless policy. Needless
  22. [R86] GEICO Mobile 1/5 · US I love always sharing my location: Never using GEICO again invasion of privacy for discount
  23. [R90] GEICO Mobile 1/5 · US Mala: Es malísima siempre que me llaman aunque no conteste la llamada la app marca como que la conteste asumo que es solo porque entró la llamada, además bajando al estacionamiento de mi trabajo es en forma de caracol y en bajada así que tengo que bajar lento y con freno e ir frenado poco y siempre me marca que estoy frenando bruscamente y no es así porque voy lento un fracaso total porque no impo

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store