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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Progressive

65
User verdict / 100 High confidence Divided

The Progressive app is generally praised for its ease of use and convenience for managing policies and making payments, but recent reviews highlight significant issues with rising costs, unreliable app functionality, and frustrating customer service experiences.

4.8★ lifetime (786,709) Free to download since 2010 by Progressive Insurance updated 0.1 mo ago recent negative 28% 120 reviews across 1 regions
Ease of Use Cost & Pricing App Functionality & Bugs Customer Service & Claims Limited App Features Snapshot Program
5★163
4★6
3★10
2★12
1★59
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Progressive app receives high marks for its user-friendly interface and streamlined payment process, making it easy for customers to access insurance information and manage their accounts. However, a notable portion of recent feedback expresses frustration with increasing insurance premiums, technical glitches within the app, and dissatisfaction with customer support and claims handling.

What users like

  • Easy to use and navigate for managing insurance policies and documentsR2R3R12R13
  • Quick and convenient for making paymentsR9R22R23R40
  • Allows easy access to proof of insurance and policy detailsR4R26R51R59
  • Some users find Progressive offers competitive or the cheapest ratesR44R46R73R75

What users complain about

  • Insurance premiums are increasing significantly for many usersR8R10R45R47
  • App has frequent technical issues, including crashing, login problems, and password resetsR37R49R105R127
  • Key policy management features are often redirected to the website or require calling customer serviceR16R35R64R104
  • Negative experiences with customer service, claims processing, and perceived dishonestyR11R15R18R20
  • Snapshot program is seen as a scam or unfair by some usersR167R191
  • App requires newer iOS versions, excluding users with older phonesR71
  • Additional fees for auto-payments or paying bills through the appR50R154

Latest update · v3.146.1

What the developer says changed (the verdict above weighs this against what reviewers report):

We’re always improving for you. This update fixes bugs and refines the app to make managing your insurance even better.

Recurring themes

Ease of Use positive
Many users find the app extremely easy to use, navigate, and operate for various tasks like making payments, accessing insurance cards, and viewing policy information.R2R3R12R13
Cost & Pricing negative
A significant number of recent reviews complain about rapidly increasing insurance premiums, feeling overcharged, and a lack of loyalty discounts despite long-term customer status. Some users mention being told they are paying too much or finding cheaper rates elsewhere.R8R10R45R47
App Functionality & Bugs negative
Despite developer notes mentioning bug fixes, many users report persistent app issues such as crashing, difficulty logging in, password reset failures, and problems with two-factor authentication. Some find the UI needs improvement.R6R37R49R69
Customer Service & Claims negative
Numerous reviews detail negative experiences with Progressive's customer service, including long hold times, unhelpful representatives, and difficulties with claims processing. Users report issues like claims taking too long, being denied unfairly, or policies being dropped without clear reason.R11R15R24R54
Limited App Features negative
Users express frustration that the app often redirects them to the website for basic policy management tasks, such as updating payment information, making policy changes, or managing multiple insurance types. Some wish they could manage all their Progressive policies (e.g., renters, pet, electronics) directly within the app.R16R35R64R104
Snapshot Program negative
The Snapshot program receives criticism, with users calling it a 'scam' and reporting that a bad score can lead to higher premiums even without accidents. Some also experience issues with the app not consistently tracking drives, leading to frustration and fear of increased charges.R167R191

Who it's for

The Progressive app is for existing Progressive customers who value an easy-to-use interface for quick payments and accessing proof of insurance R9R22R23R26. It is less suitable for users who frequently need to make detailed policy changes, manage multiple types of insurance beyond auto, or those with older phones, as these tasks often require leaving the app or may not be supported R35R64R71R104.

Evidence note: The recent review sample skews negative, with a significant portion of feedback focusing on rising costs and app technical issues. While there's strong evidence for ease of use in basic functions, the depth of negative feedback on pricing, app reliability, and customer service is substantial and widespread across multiple reviews. The developer's notes mention bug fixes, but recent reviews contradict this, indicating ongoing issues.

Frequently asked

Does the Progressive app make it easy to pay bills?
Yes, many users find the Progressive app very easy and quick to make payments, often completing the process in just a few seconds without needing multiple verification steps R9R22R23R55.
Can I manage all my insurance policies in the Progressive app?
While the app allows users to see bundled accounts like cars, travel trailers, and homes, some users report that information for other policies, such as electronics or pet insurance, may not be fully accessible or viewable directly within the app, often requiring a visit to the website R51R104R125.
Are there issues with the Progressive app crashing or logging users out?
Yes, several recent reviews indicate that the Progressive app frequently crashes, logs users out randomly, and has issues with password resets and verification codes, making it difficult to access accounts R37R49R105R127.
Do Progressive insurance rates increase frequently?
Many recent users report significant and frequent increases in their Progressive insurance premiums, with some stating their rates went from $110 to $160 R8 or experiencing large jumps like $81 to $600 per month R47, leading to dissatisfaction and a perception of being overcharged R8R45R47R58.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Great: Easy to use and easy to operate
  2. [R3] 5/5 · US Easy to use: I find the progressive app very thorough and easy to use.
  3. [R12] 5/5 · US Awesome App: Awesome app that is super easy to use and view all the necessary information.
  4. [R13] 5/5 · US So goods: App is So Good and Easy
  5. [R9] 5/5 · US Best App ever!: What I love about this app is the fact that It literally takes 2 seconds to make the payment! Very convenient! it doesn’t send you a bunch of verification codes, require passwords, or hold up the payment.
  6. [R22] 5/5 · US Making a payment: Making a payment was so easy. No user name or password needed. Please keep it easy! I was done in less than 3 minutes.
  7. [R23] 5/5 · US Very easy: So easy to pay
  8. [R40] 5/5 · US Love it!: Really easy to renew contract, easy to set up auto pay.Love it
  9. [R4] 5/5 · US Application and card linked to Wallet: Excelente
  10. [R26] 5/5 · US Easy leader: It’s a no brainer not to have this app on your phone. It is something we all have to have so why not have instant access to it. Your id, your payment record, your claim status all right there with a tap if the thumb. Easy to navigate as well.
  11. [R51] 5/5 · US Progressive make it so simple to use: The app allow me to see all of my accounts that I have bundled. Cars, travel trailer and home. It’s is so easy to pull up my VIN for each car and provide proof of insurance to anyone that may request it.
  12. [R59] 5/5 · US Amaze-balls! Total fire!: This app is so user friendly. Makes paying my insurance so easy. If I need to show proof of insurance it’s just as easy!
  13. [R44] 5/5 · US Cheapest Insurance: I search for insurance everywhere, but Progressive is the cheapest.
  14. [R46] 5/5 · US Awesome Service: Quick and easy, price was fair for the vehicle I drive.
  15. [R73] 5/5 · US Auto insurance: Progressive made it real easy to switch from State Farm to progressive I get the same coverage for a lot less I was paying almost $300 and now I’m paying 140 for the same coverage
  16. [R75] 5/5 · US Best around: I am 63 now, I have continually tried to find cheaper insurance but there isn’t any. I have carry full coverage and Progressive offers the cheapest full coverage around. I pay in full every 6 mos to save another $309 annually. The app is super easy to use.
  17. [R8] 1/5 · US Spike: Going up and up used to be $110 now it’s 160 not good
  18. [R10] 5/5 · US Motorcycle insurance: I have this insurance over 10 years never have any problems and never claim anything but the rate still high
  19. [R45] 1/5 · US Terrible insurance: Terrible insurance company aleys want more money they come with this extra loop hole to charge more
  20. [R47] 2/5 · US Unprofessional: Had to switch my insurance because they were trying to get me to pay $600 a month after buying a new car. I only drive 6 miles most if not every day, have no crashes or violations on my record, and have been driving for basically a year at this point. They tried to convince me that the jump to $81 a month to $600 a month was normal but it made no sense. ESPECIALLY given the quote t
  21. [R37] 2/5 · US Last update.: App will not open. Please fix.
  22. [R49] 1/5 · US App sucks: Horrible updates. App is getting harder and harder to navigate and I hate that every month when I open it I can open it without updating it. Everytime I make a payment I have to renter my accounting information despite saving the option to save the details which scares me for security purposes having to constantly renter sensitive information despite it supposedly being “saved”
  23. [R105] 1/5 · US Worst app: Always crashing
  24. [R127] 1/5 · US Numerous App Issues FIX THEM!: USE THE PROPER SECURE KEYBOARD API TO PASS THE CODE FROM THE TEXT TO THE UI!!!! Two-factor codes don’t work in iOS26. When you get the code via sms, the keyboard autocomplete function doesn’t see the code from the text that just came in. This function works fine with other apps, so it’s definitely something broken with yours. You shouldn’t force people to set thi
  25. [R16] 2/5 · US no auto payments: it doesnt let me do auto payments
  26. [R35] 1/5 · US App issues: I’m disappointed with the Progressive Insurance app experience. Whenever I try to update my payment information or make changes to my policy, the app simply redirects me to their website. This makes me wonder what the purpose of having an app is if basic account management features are not available directly. A good insurance app should make things easier and more convenient, not forc
  27. [R64] 2/5 · US It’s okay: There’s some things that require you to have to either call in or get forwarded to the website instead of being all controlled from the app. Like it would be nice to be able to sign the insurance contract and submit a driving record or copy of drivers license from within the app instead of having to rely on mailing the stuff in especially when I’ve opted for a paperless policy. Needless
  28. [R104] 3/5 · US Convenient but missing: Love it for my car insurance but I wish it was as easy to do my renter policy through this as well!
  29. [R11] 1/5 · US Do not!: Garbage service, full of lies and incompetence.
  30. [R15] 1/5 · US Disappointed… once again.: Just had a cracked windshield repair claim. Took TWO WEEKS and lots of followup to even get acknowledgement the claim was received!!. Progressive had Safelite replace the windshield at our home. But it wouldn’t calibrate. I then went 1.5 weeks driving with a warning light ON until a shop appt to calibrate it correctly. Finally…. The 3 hr outing away from
  31. [R18] 1/5 · US Progressive trash: They added my brother without my permission and billed me for it
  32. [R20] 1/5 · US Review: This company is a joke seriously a rip off company!
  33. [R167] 1/5 · US Snapshot is a scam: It would be better to just slam into the person in front of you and get into a wreck. Once you get a bad score on snapshot you can never get a better score. Also you best bet they charge you an extra $400 even if you’ve never been in a crash.
  34. [R191] 1/5 · US Pls fix: I’m bad enough at making sure that i checked if this app is tracking me or not, but getting logged out after I made sure it was on before I took my trip and it’s logged out by the time I’m returning home only logging half of my round trip is so frustrating especially when you feel like you’ll be charged more if you’re unable to log enough of drive time. This is a problem only with Snapsho
  35. [R71] 3/5 · US Upgrades: In order to get the upgrades I would need to buy a new phone. I’m not doing that. The app requires 17 iOS and mine is 16.
  36. [R50] 2/5 · US Fees 👎👎: It’s crazy that in order to pay your bill on the app it costs you an additional $8 fee
  37. [R154] 3/5 · US Payments: I am baffled by the payments. You say we get a lower price for having automatic payments come out monthly. But then charge a $6.00 fee for doing that each month. Don't understand this at all. So 6 months it's an extra $36. Really thinking of changing insurance companies. I have a superior record for no accidents, no points, no tickets and I'm 60 yrs old. I still pay quite a bit for
  38. [R6] 3/5 · US Ok: They need to work on the UI
  39. [R69] 2/5 · US No intuitive: Clunky, doesn’t give the most important information.
  40. [R24] 1/5 · US Bad company: They dropped our coverage for no reason whatsoever I run an OTR freight company. My driver lives in Texas in which we stated at the day we purchased the policy problem after the fact I’ve paid several months and then all of a sudden they just dropped us cold turkey. Definitely not a good company to trust. Beware
  41. [R54] 1/5 · US This company is horrible!: I got hit on my side mirror. It got completely smashed. The other person happens to have the same insurance company. I summit my DashCam video as evidenced and the adjuster said it was my fault even though the police report said the other person is at fault! They are liars! They just didn’t want to pay for my damages. And also they change my no at fault to at fault! So h
  42. [R55] 5/5 · US payment: Very quick and easy to make a payment on the app
  43. [R125] 3/5 · US Partial App Features: Wish I could see and pay ALL of my insurances in the app. My electronics insurance info doesn’t show at all and my pet insurance only shows to be viewed online.
  44. [R58] 2/5 · US Cost: Progressive has become too expensive

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store