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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fidelity Investments vs Schwab Mobile

Fidelity Investments 4.8★ · Free to download 65
Winner Fidelity Investments
Schwab Mobile 4.8★ · Free to download 60

While both apps have significant user complaints regarding recent updates and technical issues, Fidelity Investments generally offers a more robust set of features and better customer service, making it a slightly better choice despite its flaws.

Full reviews: Fidelity Investments · Schwab Mobile

Fidelity Investments and Schwab Mobile both face user frustration over recent app updates, leading to navigation difficulties and technical glitches. Fidelity offers a wider range of features and generally receives higher praise for its customer service, while Schwab struggles with real-time data and trading issues.

Head to head

Features & Functionality edge: Fidelity InvestmentsR2R3R6R7
Fidelity Investments Fidelity offers a lot of options, including watchlists and research tools R2. Users appreciate the educational information for wealth building . However, recent updates have removed or hidden features like individual position data and breakdown by purchase lots, making the transaction feed cluttered R3R7R15. Some users also report missing features like a refresh button R6 and the ability to add banks through the app .
Schwab Mobile Schwab Mobile is praised for easy directive trading and tracking . However, users report a lack of access to research and missing features like purchasing CDs on the app , after-hours trading , and stock slices . Some users also find it difficult to find information within the app and desire more detailed stock watcher pages .
Ease of Use & UI tieR2R9R13R17
Fidelity Investments Many Fidelity users find the app easy to manage, navigate, and intuitive R2R17. However, recent updates have led to a 'horrible' and 'awful' UI, with users complaining about oversimplified visualizations, difficulty finding watchlists and transaction history, and a cluttered appearance R9R13. Some also find the login process annoying and slow .
Schwab Mobile Schwab Mobile is described as user-friendly and simple for beginners R92. However, many users find the interface not well laid out and cumbersome . Recent updates have made the portfolio page busy and less useful, with some important displays removed .
Reliability & Performance edge: Fidelity InvestmentsR4R12R13R21
Fidelity Investments Fidelity is generally considered reliable and secure . However, the app frequently gets stuck, won't move past the sign-in code page, or fails to submit orders R4. Users report the app being slow, unresponsive, and glitchy, with issues like streaming prices not actually streaming, alerts being slow, and pages taking seconds to load R12R13R21. There are also complaints about constant security alerts and account lockouts .
Schwab Mobile Schwab Mobile users report significant issues with reliability, stating the app is 'very unstable' and 'continually goes down' . A major complaint is the poor refresh rate and freezing of stock prices, leading to missed trades and inaccurate quotes R63R69R76. Users also report advanced charts not working and incorrect dividend displays .
Customer Support & Service edge: Fidelity InvestmentsR11R23R80R84
Fidelity Investments Fidelity receives high praise for its customer service. Users describe representatives as personable, extremely knowledgeable, and going above and beyond expectations R23. They are helpful in understanding investments and providing recommendations R23. The online services are also described as fabulous R11.
Schwab Mobile Schwab users appreciate the helpfulness of people at Schwab outlets R80 and that the customer service line connects to an actual human R92. However, some users report issues with money transfers being cancelled without explanation R102 and difficulties with same-day transfers R84.
Price & Value tieR8R41R46R68
Fidelity Investments Fidelity is trusted for managing investments well and providing sufficient income for retirement R41. Users appreciate the excellent products and platform R8, and the ability to trade in dollars as well as shares R46.
Schwab Mobile Schwab is noted for being commission-free R68. Users are happy with Schwab's integrity and services .
Pick Fidelity Investments if

you prioritize comprehensive features, educational resources, and excellent customer service, and are willing to navigate some recent UI changes and occasional app glitches R2R23.

Pick Schwab Mobile if

you are a beginner trader looking for a generally simple and easy-to-use platform for basic transactions, and value commission-free trading R68R92.

Evidence note: Both apps have a significant number of recent negative reviews, often citing issues with new updates, UI changes, and technical performance. This makes direct comparison challenging as both are experiencing similar growing pains.

Frequently asked

Are there issues with real-time data or streaming prices on these apps?
Yes, both apps have users reporting issues with real-time data and streaming prices; Fidelity users mention streaming prices are 'mostly not streaming' and alerts are slow R21, while Schwab Mobile users frequently complain about the app's refresh rate being 'horrible' and stock prices lagging or freezing, leading to missed trades R63R69R76.
How do recent app updates affect user experience for Fidelity and Schwab?
Recent app updates for both Fidelity and Schwab have negatively impacted user experience, with Fidelity users complaining about a 'horrible' and 'awful' UI, cluttered transaction feeds, hidden features, and slow performance R7R9R13R15, while Schwab Mobile users report that updates have made the portfolio page busy and less useful, removing important displays and causing general instability .
Is customer service better with Fidelity or Schwab?
Fidelity generally receives higher praise for its customer service, with users describing representatives as personable, extremely knowledgeable, and going above and beyond expectations R23, while Schwab users appreciate human interaction on their customer service line but some report issues with money transfers R84R92R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fidelity Investments 5/5 · US Best experience ever: I love fidelity app, easy to manage, have a lot of options, you can create your watching list easy . I love it
  2. [R3] Fidelity Investments 3/5 · US From Bernard Larson: The app no longer shows the details on each just the position. It shows the name, %gain or loss and total $$. I have to individually click each position to get
  3. [R6] Fidelity Investments 3/5 · US Need a refresh button: There should be a way to refresh your account while you are looking at it. I log out then log back in to see the value of my stocks.
  4. [R7] Fidelity Investments 1/5 · US Recent Update sucks: Recent update forced mobile users to view purchases and sales into / out of core cash settlement funds. It’s made the transactions feed functionally useless, where every movement of money between accounts quadruplicate transactions. It was never like this until the recent update. On the Web interface, you can hide these unnecessary transactions. Also, the recent UI changes
  5. [R9] Fidelity Investments 3/5 · US Stop trying to make your app look like Robinhood: I chose Fidelity because I want a grown up brokerage. The app updates keep making it worse. I don’t need to see company logos, I need the portfolio positions rows to spill over into two lines. I need a compact view of relevant information that displays on a small phone screen.
  6. [R13] Fidelity Investments 1/5 · US Mobile App feedback: UI is very unfriendly. Compared to other apps this is very disappointing. This needs to be upgraded like Charles Schwab, Robinhood etc Your mobile app is not responsive. Every page it hits takes few seconds to refresh and load the page contents. Making it more responsive is much desirable. Thanks
  7. [R17] Fidelity Investments 5/5 · US Very easy to navigate: I really like the Fidelity app. It’s functional and easy to navigate.
  8. [R4] Fidelity Investments 2/5 · US Keeps getting stuck!! Can’t sign in: The app keeps sending me a code to sign in but the app won’t move on to the page to put in the code. It just stays there on the send code page. Also before this it would not let me submit option orders. Also stays stuck on the order and never submits it
  9. [R12] Fidelity Investments 3/5 · US Functions and reporting: Please add an indicator or flag if a position has a stop loss or other condition on it so you can find it going down a list of holdings to see what is protected by a stop loss. App sticks and is very slow even after te-install and latest IOS and fidelity update, Slow to look up stock, stock symbol and price. Trailing stops on same trade ticket Sector reports compared
  10. [R21] Fidelity Investments 3/5 · US Disappointing: Alerts are often very slow. Streaming prices are mostly not streaming. Main page takes multiple pull downs to update.
  11. [R11] Fidelity Investments 5/5 · US Thank you!: The online services are fabulous. Thank you.
  12. [R23] Fidelity Investments 5/5 · US Service: I can’t say enough great things about the service I get every time I’ve called Fidelity. Their representatives are not only personable and extremely knowledgeable, but they also go above and beyond my expectations every single time!! They help me understand my investments, make recommendations and give me options for whatever situation I need!! It’s so hard to find good customer service t
  13. [R80] Schwab Mobile 5/5 · US Excellence on platform: People at Schwab outlets are very helpful
  14. [R84] Schwab Mobile 3/5 · US Individually targeted: I’ve tried to transfer money from bank to bank and there have been times that I’ve been in severe need and Charles Schwab insured that I would not find success. I was in California needing a hotel they would not accept a transfer within the same business day. I was unable to get a hotel a hotel I had to sleep in my car as a result. They’re friendly and professional, but if y
  15. [R8] Fidelity Investments 5/5 · US Amazing: Great platform, excellent products, great app, excellent people too
  16. [R41] Fidelity Investments 5/5 · US Investing !: I have trusted Fidelity with my investments since 1981 and they have managed my investments extremely well. The staff and my investment counselor are terrific. I am right on target to have more than sufficient income thought out my retirement. Planning and guidance with our team has been excellent. 👍🏻 to Fidelity.
  17. [R46] Fidelity Investments 5/5 · US 24/7 professionals: I’ve had portfolios with Schwab and JPM as well as Fidelity for a number of years. They’ve always answered my questions and consistently perform as needed. They were the first to trade in dollars as well as shares. I know they have a lot of additional services to offer, but never push for more business. My wife has been pushing me to transfer what I have at the other broker
  18. [R68] Schwab Mobile 5/5 · US Great platform for investing: The best of the best, no commission and available for Chinese people, go Schwab!
  19. [R63] Schwab Mobile 3/5 · US Lag: Quotes are not timely, leading to inaccurate quotes. I've already written a review, but it keeps popping up repeatedly. · translated
  20. [R69] Schwab Mobile 3/5 · US Wish it was real time: Wish the app could give you real time numbers. It seems to freeze on the numbers when it opens and doesn’t update.
  21. [R76] Schwab Mobile 1/5 · US App Refresh Rate: Recently, the app refresh rate is horrible when it comes to keeping up with stock prices. Stocks often lag to update while monitoring them in my Watch List. This happens at home in good WiFi. The app layout is great and user ability is very simple and friendly.
  22. [R15] Fidelity Investments 3/5 · US Used To Love It, Now Ambivalent: I use the app all the time and have for...not going to admit how long, but there's more than one digit. And I still find it helpful...mostly. Recent updates to the UI removed or hid features I regularly use, such as individual position data (now very limited) and breakdown by purchase lots.
  23. [R92] Schwab Mobile 5/5 · US Easy: Easy platform, trader friendly for beginners. Customer service line was an actual human and not a recorded line.
  24. [R102] Schwab Mobile 3/5 · US Wires: I’ve tried to wire funds to family members and half have been cancelled with no explanation, no alert.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store