Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Old Navy vs SHEIN

Old Navy 4.9★ · Free to download 65
Winner Tie
SHEIN 4.7★ · Free to download 68

Old Navy offers better product quality and customer service, but its app is plagued with technical issues, making SHEIN a more reliable option for a wider selection and lower prices, despite its own issues with pricing transparency and delivery.

Full reviews: Old Navy · SHEIN

Old Navy is praised for its quality clothing and inclusive sizing, but its app frequently crashes and shows items as out of stock. SHEIN offers a vast selection at very low prices, but users report issues with inconsistent pricing, delivery delays, and product quality.

Head to head

App Functionality & Reliability edge: SHEINR1R13R19R25
Old Navy Many Old Navy users report severe app issues, including crashing, items not loading, and everything appearing sold out, forcing them to use the website instead R1R13R19R25. Some also mention difficulty navigating or seeing full purchase history .
SHEIN SHEIN users occasionally report difficulty signing in or downloading the app . However, the primary app-related complaints for SHEIN revolve around excessive pop-up ads and mini-games, rather than core functionality issues .
Product Selection & Availability edge: SHEINR2R3R9R13
Old Navy Old Navy is appreciated for its wide variety, inclusive sizing (including tall and petite options), and fashion choices R2. However, a significant number of users complain about items, especially 'new arrivals' or specific sizes like tall, being consistently out of stock or showing as sold out in the app R3R9R13R19.
SHEIN SHEIN is highly praised for its extensive variety of clothing, including plus sizes, and its ability to offer many options that fit well and are stylish .
Price & Value edge: Old NavyR11R23R29R32
Old Navy Old Navy is consistently praised for great prices, sales, and being budget-friendly R11R23R29R32. Some users, however, feel there aren't enough coupon options or report issues with discounts not applying correctly .
SHEIN SHEIN is widely recognized for its very low prices, with users often noting they pay significantly less than elsewhere . However, many users express frustration with prices changing in the cart or at checkout, feeling like they are being scammed or that discounts are misleading R63R69R79.
Product Quality & Accuracy edge: Old NavyR8R11R16R20
Old Navy Old Navy is generally lauded for good quality clothing, with many loyal customers happy with their merchandise R8R11R20R44. A few isolated complaints mention poor material or finish R16.
SHEIN SHEIN's product quality receives mixed reviews. While some users are happy with the quality , many others report that items do not match the picture, are not the correct size, or are of low quality, especially for hoodies and shirts R75.
Shipping & Customer Service edge: Old NavyR4R6R7R10
Old Navy Old Navy's customer service receives mixed feedback. Some users praise it as supportive or a 'dream' , while others report significant issues with missing items, denied claims, unreceived birthday rewards, and unresolved return problems R4R6R7R10. Shipping issues include orders being lost in transit and packages being returned due to carrier changes .
SHEIN SHEIN users frequently complain about delayed deliveries, even when paying for expedited shipping, and packages being left in insecure locations R61R75. Customer service is also a point of frustration, with users reporting issues with editing orders and general dissatisfaction .
Pick Old Navy if

Pick Old Navy if you prioritize consistent product quality, inclusive sizing, and generally good prices, and are willing to use their website for shopping if the app is unreliable R8R11R20.

Pick SHEIN if

Pick SHEIN if you are looking for a vast selection of trendy clothes at very low prices, are comfortable with potential inconsistencies in product quality and sizing, and can tolerate frequent in-app promotions and occasional delivery delays .

Evidence note: Old Navy's recent reviews are heavily skewed negative due to pervasive app functionality issues, which contrasts with its high lifetime rating. SHEIN's reviews, while also containing significant complaints, reflect a consistent pattern of issues around pricing and delivery.

Frequently asked

Why is the Old Navy app not working for many users?
Many Old Navy users report that the app frequently crashes, fails to load product images, or shows all items as sold out, even after troubleshooting steps like restarting their phone or reinstalling the app R1R13R19R25.
Are SHEIN's prices reliable?
SHEIN's prices are often very low, but many users report that prices change unexpectedly in the cart or at checkout, leading to higher totals than initially displayed, and some feel that discounts and promotions are misleading or fake R63R69R79R81.
How is the shipping experience with SHEIN?
Many SHEIN users experience delayed deliveries, with orders often arriving on the last day of the expected window or even later, and some express frustration with paying for express shipping that does not seem to speed up the process R61R75R115R117.
Does Old Navy offer good quality clothing?
Yes, Old Navy is generally well-regarded for its good quality clothing, with many long-time customers expressing satisfaction with the merchandise, including items like pajamas and cotton/rayon options R8R11R20R44.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Old Navy 1/5 · US App won’t work: I’ve been extremely frustrated with the Old Navy app. It hasn’t been working on my phone for a long time, and despite trying every troubleshooting step I could think of, restarting my phone, updating the app, reinstalling it, and clearing data, it still won’t work. Because of this, I’ve missed out on exclusive deals, rewards, and limited-time offers that are only available through t
  2. [R13] Old Navy 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
  3. [R19] Old Navy 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
  4. [R25] Old Navy 1/5 · US 6/11/26 Update from a week ago makes app CRASH: 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet i
  5. [R2] Old Navy 4/5 · US Old Navy’s great fashion choices: My daughter wanted a few new shirts for back to school and we tried H&M, Target, and more. All the apps we tried didn’t fit her fashion choices but when we tried Old Navy everything she wanted was there!
  6. [R3] Old Navy 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
  7. [R9] Old Navy 3/5 · US RESTOCK THE ATHLETIC SKORTS IN TALL: Please stop showing me the same out-of-stock items from TWO YEARS AGO. JUST MAKE MORE THAT ARE NOT ONLY 5 INCHES OR LOWER
  8. [R11] Old Navy 5/5 · US For Everyone: Great quality and the prices are so good!
  9. [R23] Old Navy 5/5 · US Amazing app: I’m trying to be on a budget for clothes and from this app I’m able to save so much for getting some shorts that look amazing on me
  10. [R29] Old Navy 5/5 · US Love Old Navy: Love the app! I always find great deals ❤️
  11. [R32] Old Navy 5/5 · US Great shopping: Great clothing at great prices!
  12. [R8] Old Navy 5/5 · US Old navy: I love old navy ! I always get my daughters clothes, back to school book bag & lunch bag! Everything! PJS love their quality real bad
  13. [R16] Old Navy 2/5 · US Bad: Poor material and bad finish
  14. [R20] Old Navy 5/5 · US Wardrobe: My closed consists of old navy products always happy with their merchandise.
  15. [R4] Old Navy 1/5 · US Will deny your claim if missing items.: I have been a customer for years, have never had a problem and went to file my first claim for a missing item in a package. I was immediately denied one based off of a third-party site.
  16. [R6] Old Navy 3/5 · US Birthday rewards: I would hope this will be on my app/acct by my birthday as I planned to come shopping with you all that day but my birthday rewards have already shown up July 1st at other companies, ulta, Kohl’s, ext…so I am already annoyed. Along with spending $75.00+ last month and only just got my package 7/2/26… this is not good customer service. I can’t see when it will come in, I can’t see
  17. [R7] Old Navy 1/5 · US I would not recommend ordering from Old Navy based on this experience: I am extremely disappointed with Old Navy and the way my situation has been handled for over a month with absolutely no resolution. I returned my order because it was not delivered on time and there were constant issues with the status in the app. The app has never been properly updated and still shows the order as “shipped,”
  18. [R10] Old Navy 1/5 · US Do better helping customers: Dear Old Navy Customer Service, I am writing to express my frustration regarding a recent experience involving a merchandise credit I received after making a return. This past Saturday, I returned two items from my original order #1QB0828 to my local Old Navy store. I understood that because the items were purchased in April, I would receive a merchandise credit rath
  19. [R63] SHEIN 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
  20. [R69] SHEIN 3/5 · US Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
  21. [R79] SHEIN 2/5 · US CHANGES PRICES strategically‼️: You remove an item to less’n the price “supposedly” but now most items might move to regular price since you remove an item. Coupons may affect your payment as well. Sometimes is even better not applying any coupon at all.
  22. [R81] SHEIN 3/5 · US Actual total: The total price of my items in the cart is way less than the check out quantity. There is no break down of how the check out total was calculated.
  23. [R61] SHEIN 1/5 · US Pedido retrasado: Llevo más de cinco años comprando en SHEIN y prácticamente todos mis pedidos superan los $100, por lo que jamás imaginé terminar escribiendo una reseña como esta. Nunca, en todos estos años, un pedido había tardado más de dos semanas en llegar. En esta ocasión hice una compra** de $200** y, precisamente porque tenía un viaje programado, pagué el envío más rápido disponible para
  24. [R75] SHEIN 3/5 · US delivery: i love shein. great prices in all. but also not that great of quality when it comes to hoodies, or certain or most shirts. not that much is comfortable cotton. also the only other problem i have is it always comes so late, and im definitely not paying 12 dollars for express shipping when you dont even know if its going to speed up the process or not and you waste an extra 12. it always
  25. [R115] SHEIN 1/5 · US Late orders: They continue to send my stuff later then the day they send it on constantly having me cancel my trips because they send the clothes late and don’t want me give me Atleast half my money back that I spent with this shien has just fell off completely it used to be about affordable stuff not they are high and low quality and send the wrong sizes all the time.
  26. [R117] SHEIN 3/5 · GB Deliveries: Second parcels are taking longer to arrive.
  27. [R44] Old Navy 5/5 · US Love all the rayon and cotton options!!: I thought Old Navy was mostly for teenagers and I am not that, but they have got my attention in the past couple of years or more because they do have cute cotton and rayon options that other much more expensive places that surprisingly don’t.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store