Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Old Navy vs Nike

Old Navy 4.9★ · Free to download 75
Winner Old Navy
Nike 4.9★ · Free to download 55

Old Navy is generally preferred for its ease of use and product variety, while Nike struggles with app functionality and navigation.

Full reviews: Old Navy · Nike

Old Navy's app is praised for its user-friendliness and diverse sizing options, despite some recent technical glitches and inventory issues. Nike's app, while offering a wide selection, faces significant criticism for navigation, persistent bugs, and poor customer service interactions.

Head to head

Features & Selection edge: Old NavyR2R3R9R13
Old Navy Old Navy users appreciate the wide variety of fashion choices, including inclusive sizing R2 and specific material options like rayon and cotton . However, some users report issues with 'new arrivals' being sold out quickly and limited color selections for petite sizes R3R9. The app also has problems displaying out-of-stock items, leading to frustration R13R19.
Nike Nike offers a great selection of shoes and clothing . Users enjoy the customization options for shoes, though some wish for more colors and features . However, a major complaint is that many popular items are consistently out of stock . Recent updates have also made it harder to find the sales section .
Ease of Use & Navigation edge: Old NavyR5R12R15R17
Old Navy Many Old Navy users find the app easy to use and navigate, with everything at reach R5R17. Features like seeing different models for items are highly praised . However, some users find it hard to navigate what they want R15 and report annoying pop-up ads . There are also requests for better organization of previous purchases and the ability to view photos in reviews R12.
Nike Nike's app is frequently criticized for being difficult to navigate, with users calling filters 'trash' and the overall flow 'not intuitive' R61R73R76. Recent updates, including AI features, are seen as creating content overload and making it harder to find products R82. Many users also dislike the requirement to sign in just to browse .
Reliability & Performance tieR1R7R13R19
Old Navy Old Navy users report significant issues with the app crashing R25R27R28 and not working at all after updates R1R28. Common problems include items showing as sold out when they are not R13R19 and product photos not loading . Order status updates are also unreliable R7.
Nike Nike's app also suffers from reliability issues, with users experiencing problems signing in due to verification codes not being sent R67R70R91R107. Some users report the app crashing or causing phone issues . There are also persistent bugs with notifications, where the badge never clears . Forced updates can also make the app unusable for older phones .
Customer Service & Support edge: Old NavyR4R6R7R10
Old Navy Old Navy's customer service receives mixed reviews. Some users praise it as supportive and a 'dream' . However, others report being denied claims for missing items R4, issues with merchandise credits R10, and problems with birthday rewards not appearing R6. There are also complaints about order tracking and shipping discrepancies R7.
Nike Nike's customer service is generally viewed negatively, particularly the in-app chat feature, with representatives closing chats without resolution . While one user had a positive experience with a discount issue , the overall sentiment points to frustration with lack of support for app issues and order problems .
Price & Value edge: Old NavyR11R23R32R34
Old Navy Old Navy is consistently praised for its great prices and value R11R23R32. Users appreciate being able to save money on clothes R23. Some users wish for more coupon options R34, and there was one report of an Apple Pay total being higher than the app showed .
Nike Nike products are perceived as having good value, with users loving the brand . However, some users note that Nike shoes have become 'extortionately expensive' since COVID . The disappearance of the dedicated sales section in the app is also a point of contention, as it makes finding reasonably priced items harder .
Pick Old Navy if

Pick Old Navy if you prioritize an easy-to-use shopping experience with a wide range of sizes and styles, and appreciate good prices R5R17.

Pick Nike if

Pick Nike if you are a loyal fan of the brand's specific products, especially sneakers, and want access to exclusive drops, despite potential app frustrations .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show significant frustration with app functionality and customer service, skewing more negative. Old Navy's issues often revolve around app crashes and inventory display, while Nike's are more about navigation, login, and notification bugs. The free nature of both apps means users are more critical of any friction.

Frequently asked

Are there issues with the Old Navy app crashing?
Yes, many Old Navy users report that the app frequently crashes, especially after updates, making it unusable for shopping R1R25R27R28.
Is it hard to navigate the Nike app?
Yes, many Nike users find the app difficult to navigate, with complaints about 'trash' filters, a non-intuitive homepage, and content overload from new AI features that make it hard to find products R61R73R76R82.
Does the Nike app have login problems?
Yes, a recurring issue for Nike users is the app failing to send verification codes to email, preventing them from signing in or signing up R67R70R91R107.
Does Old Navy offer good value for money?
Yes, Old Navy is widely praised for offering great quality clothing at excellent prices, allowing users to shop on a budget R11R23R32R50.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Old Navy 4/5 · US Old Navy’s great fashion choices: My daughter wanted a few new shirts for back to school and we tried H&M, Target, and more. All the apps we tried didn’t fit her fashion choices but when we tried Old Navy everything she wanted was there!
  2. [R3] Old Navy 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
  3. [R9] Old Navy 3/5 · US RESTOCK THE ATHLETIC SKORTS IN TALL: Please stop showing me the same out-of-stock items from TWO YEARS AGO. JUST MAKE MORE THAT ARE NOT ONLY 5 INCHES OR LOWER
  4. [R13] Old Navy 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
  5. [R5] Old Navy 5/5 · US Easy to use: Great app
  6. [R12] Old Navy 3/5 · US No photos in review: I like the app, but not being able to see photos in the reviews is so inconvenient. I have to go to the website to see the photo reviews.
  7. [R15] Old Navy 3/5 · US Sometimes: Sometimes it is hard to navigate through what you want. I would like more in store option as I can see them before I leave the store.
  8. [R17] Old Navy 5/5 · US Easy app: Very easy to use, no troubleshooting. Everything is at reach!
  9. [R1] Old Navy 1/5 · US App won’t work: I’ve been extremely frustrated with the Old Navy app. It hasn’t been working on my phone for a long time, and despite trying every troubleshooting step I could think of, restarting my phone, updating the app, reinstalling it, and clearing data, it still won’t work. Because of this, I’ve missed out on exclusive deals, rewards, and limited-time offers that are only available through t
  10. [R7] Old Navy 1/5 · US I would not recommend ordering from Old Navy based on this experience: I am extremely disappointed with Old Navy and the way my situation has been handled for over a month with absolutely no resolution. I returned my order because it was not delivered on time and there were constant issues with the status in the app. The app has never been properly updated and still shows the order as “shipped,”
  11. [R19] Old Navy 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
  12. [R4] Old Navy 1/5 · US Will deny your claim if missing items.: I have been a customer for years, have never had a problem and went to file my first claim for a missing item in a package. I was immediately denied one based off of a third-party site.
  13. [R6] Old Navy 3/5 · US Birthday rewards: I would hope this will be on my app/acct by my birthday as I planned to come shopping with you all that day but my birthday rewards have already shown up July 1st at other companies, ulta, Kohl’s, ext…so I am already annoyed. Along with spending $75.00+ last month and only just got my package 7/2/26… this is not good customer service. I can’t see when it will come in, I can’t see
  14. [R10] Old Navy 1/5 · US Do better helping customers: Dear Old Navy Customer Service, I am writing to express my frustration regarding a recent experience involving a merchandise credit I received after making a return. This past Saturday, I returned two items from my original order #1QB0828 to my local Old Navy store. I understood that because the items were purchased in April, I would receive a merchandise credit rath
  15. [R11] Old Navy 5/5 · US For Everyone: Great quality and the prices are so good!
  16. [R23] Old Navy 5/5 · US Amazing app: I’m trying to be on a budget for clothes and from this app I’m able to save so much for getting some shorts that look amazing on me
  17. [R32] Old Navy 5/5 · US Great shopping: Great clothing at great prices!
  18. [R34] Old Navy 1/5 · US More coupons: It’s a sincere request to give us more coupon options so that we are more interested to buy.
  19. [R25] Old Navy 1/5 · US 6/11/26 Update from a week ago makes app CRASH: 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet i
  20. [R27] Old Navy 3/5 · US App crashed: While viewing leggings in app, selected size guide and app crashed with no permission to access - would love to give screen print for assistance in root cause analysis- yet there is no area in this complaint to add it. This should be added to the ability here to add screen prints help the tester ensure the changes work and did not affect any other part of the system.
  21. [R28] Old Navy 1/5 · US Old Navy, Gap, & Athleta all stopped working this past week: Old Navy, Gap, & Athleta all stopped working this past week after an update. I can’t get into any of my accounts on the apps. Only from the website on my laptop. Not my phone at all!
  22. [R61] Nike 1/5 · US Garbage: Impossible to navigate, filters are trash, I went elsewhere to shop and ended up not buying NIKE…nice work clowns. Geniuses had how many years to prepare for World Cup and can’t ship a jersey until after Game2? Pathetic. Have to sign in to VIEW, NOT BUY, again, beyond pathetic.
  23. [R73] Nike 2/5 · US new app update: the new app update made it impossible to find the for sale section. overall the flow of the main homepage is not intuitive. the app redesign looks like it was made by ai.
  24. [R76] Nike 1/5 · US New Browse Is Terrible: Ugh this last update made it near impossible to navigate. I can’t find anything as easily as I could. What are these categories anyways… just basketball, sportswear, running, soccer, training? What even is the purpose of the home tab? To have tab navigation then within one of those tabs you have a dropdown with more categories. What were you thinking product managers?
  25. [R82] Nike 1/5 · US Content Overload: I find it extremely difficult to shop on the Nike app as it overloaded with content. It would be nice to have a healthy balance of content and products. The current format makes it difficult to just search for products.
  26. [R67] Nike 1/5 · US The app doesn’t send the confirmation code: The app doesn’t work
  27. [R70] Nike 1/5 · US Why is it bad: It wouldn’t even send the code and I’m trying to get In but your app cause me madness and I’m piss and I don’t understand why your app doesn’t give me the code
  28. [R91] Nike 1/5 · US Doesn't send the verification code: I've tried numerous of time to send a verification code to my email and the app does not send it to my email. I've tried several times time and time again. This app is extremely flawed and needs to be fixed. This isn't the first time this has happened to me and my account.
  29. [R107] Nike 5/5 · US No me dio mi código: No entendí por qué no me llega el código, mal fallo ?
  30. [R50] Old Navy 5/5 · US Clothes: Excelentes precios excelente calidad de clothes

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store