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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Mountain America CU vs My Epic

Mountain America CU 4.7★ · Free to download 75
Winner Mountain America CU
My Epic 4.6★ · Free to download 55

Mountain America CU's app offers a more reliable and feature-rich banking experience, despite recent update issues, while My Epic struggles with consistent functionality and user experience for its ski resort services.

Full reviews: Mountain America CU · My Epic

Mountain America CU (MACU) provides a generally well-regarded banking app with easy navigation and essential features, though recent updates have caused significant downtime and login problems. My Epic, a ski resort app, is praised for pass convenience and snow reports but is frequently criticized for unreliable GPS tracking, login issues, and poor overall functionality.

Head to head

Features edge: Mountain America CUR2R12R14R24
Mountain America CU Mountain America CU users appreciate the app for managing all their banking and loans, including easy mobile deposits and clear transaction viewing R2R14. However, some users report a loss of functionality, such as adding memos to transfers and viewing transaction details, after updates R24. Bill Pay was also moved to a less convenient location for some R12.
My Epic My Epic users value features like checking open runs, snow conditions, and tracking stats . However, many users complain about missing or broken features, including unreliable GPS tracking for speed and distance, lack of weather forecasts, and issues with the 'Find My Friends' option R67R69R78.
Ease of Use edge: Mountain America CUR2R6R13R17
Mountain America CU Many Mountain America CU users find the app easy to use, with a clear layout and organized interface R2R17R46. Mobile deposits are frequently highlighted as quick and seamless . However, recent updates have introduced significant friction, including repeated OTP step-ups, difficulty logging in, and a cumbersome phone call verification process R6R47. Some users also found the new profile management difficult R13.
My Epic My Epic is generally seen as easy to use for basic functions like accessing lift tickets and checking open runs . However, users report frequent login issues, requiring constant re-entry of credentials or facial recognition failures R67R70R81R85. The interface is described as clunky and unintuitive, with slow loading times for maps and pass pages .
Reliability tieR1R4R10R11
Mountain America CU Mountain America CU faces significant reliability issues, particularly after recent system updates. Users report the app not working, constant errors, inability to log in, and frequent outages lasting several days R1R4R11. Specific features like Zelle and online banking transaction history also experience breakdowns R10.
My Epic My Epic users frequently encounter bugs and inconsistent performance. GPS tracking is a common point of failure, often not logging distance, speed, or location R69R78R93. Lift wait times are reported as inaccurate . The app also suffers from general error messages, slow loading, and issues with linking passes or accounts .
Price/Value edge: Mountain America CUR3R40R41R46
Mountain America CU Mountain America CU is a free banking app, and users appreciate the convenience it offers for managing their finances R40R46. Some express frustration with holds on mobile deposits, which can be inconvenient for those who rely on the app R3R41.
My Epic My Epic is a free app supporting the paid Epic Pass. Users find value in the pass itself and the convenience it offers for skiing . However, some paying customers feel the app's poor functionality and forced market research requests diminish its value .
Support edge: Mountain America CUR7R23R26R27
Mountain America CU Mountain America CU receives mixed reviews for customer service. Some users praise the friendly, professional, and bilingual staff at branches and good customer support for the app R23R26. However, others report frustrating, inept, and terrible customer service, especially when issues arise with fraud or loan processing R7R27.
My Epic My Epic users mention helpful and understanding staff when dealing with pass cancellations . However, the app's chatbot is described as completely wrong and irrelevant . Users also struggle with the reservation process, which requires multiple logins .
Pick Mountain America CU if

Pick Mountain America CU if you are looking for a banking app that generally offers a clear layout, easy mobile deposits, and comprehensive access to your accounts and loans, and you value in-person branch service R2R14.

Pick My Epic if

Pick My Epic if you are an Epic Pass holder who primarily needs to check resort conditions, open runs, and access your pass digitally, and you are willing to overlook frequent app bugs and login frustrations .

Evidence note: Both apps have a significant number of negative reviews, particularly regarding recent updates for Mountain America CU and consistent functionality issues for My Epic. The lifetime ratings are relatively high for both, suggesting that many users have positive experiences, but recent feedback highlights recurring problems.

Frequently asked

Does Mountain America CU app have login issues?
Yes, many Mountain America CU users have reported significant login issues, including constant errors, authentication problems, and the app not loading or timing out, especially after recent system updates R4R11R19R47.
Can I track my skiing stats with My Epic app?
While My Epic is designed to track stats like lifts and distance, many users report that the GPS tracking is unreliable and often does not accurately record max speed, average speed, total time on hills, or distance, with some saying it hasn't worked for an entire season R67R69R78R93.
Are there frequent outages for Mountain America CU app?
Yes, users frequently report outages and downtime for the Mountain America CU app, with some instances lasting for several days due to system updates, preventing access to accounts and transactions R1R16R18R25.
Does My Epic app have issues with logging in?
Yes, My Epic users frequently experience login issues, including the app not holding passwords, requiring constant re-login, and problems with facial recognition or being locked out after multiple attempts R67R70R81R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Mountain America CU 5/5 · US Great App: I love the layout of this app and everything is easy and clear to see unlike other banking apps. And Mountain America credit union is just pretty awesome.
  2. [R12] Mountain America CU 3/5 · US Please consider: I am not happy with the recent update that moved the Bill Pay under the “More” menu. I would much rather have Bill Pay shortcut than the Manage Card shortcut. Besides the app issue, I am happy to be banking with MACU.
  3. [R14] Mountain America CU 5/5 · US Everything i need...: all of my banking and loans at my fingertips. Thank you for an awesome app!
  4. [R24] Mountain America CU 3/5 · US Used to be better: Some of the functionality that used to be available in the app has been taken away over time. For example, I used to be able to add a memo for future and recurring transfers, but I no longer can. Also, transaction details have been removed. For example, withdrawal transfers used to show where the money was transferred to, but they no longer do.
  5. [R6] Mountain America CU 3/5 · US Too many step ups: Please bundle your OTP step ups so that if I am stepped up previously in a session, I am not repeatedly stepped up for everything I do in that session.
  6. [R13] Mountain America CU 1/5 · US Took away profiles: Update made profiles difficult. Not improvement. Thinking of leaving this credit union because of this.
  7. [R17] Mountain America CU 5/5 · US Best Banking App: Easy to use and organized.
  8. [R1] Mountain America CU 1/5 · US App not working: Bank and App are awful, don’t use them!!!!
  9. [R4] Mountain America CU 1/5 · US Can’t view anything: It has been almost 2 months and I haven’t been able to log into any of the accounts. Just a constant error. No attempt to fix the problem. Not a place Im happy with.
  10. [R10] Mountain America CU 2/5 · US Online banking is broken: The online banking system is broken. I can’t see any transactions after June 20, 2026.
  11. [R11] Mountain America CU 4/5 · US Won’t open: I really love this business but every time I try to open the app to see how much money is in the account it says “ request timed out “. Then continues to load. So I never see my money.
  12. [R3] Mountain America CU 3/5 · US Deposits: Most of the time they place a hold on mobile deposit. Apparently all of the fraud even though I’ve had my account for 10 years without any issues. On one I understand they have to combat fraud on the other hand. It’s very difficult because I can’t always get away to make a deposit.
  13. [R40] Mountain America CU 5/5 · US Love it: Beats going in the Bank
  14. [R41] Mountain America CU 1/5 · US .: amazing bank, stupid how often there app doesn’t work. i cant access my money? and they hold checks 🥴
  15. [R46] Mountain America CU 5/5 · US Review: Thank you MACU! For This Mobile app! It makes Banking so much easier!
  16. [R7] Mountain America CU 1/5 · US Beware!!: Do not trust this credit union!! Go elsewhere. I was a customer for years. Everything is great until something goes wrong. Then their colors show!! Their fraud and security processes are inadequate and terrible. Their customer service systems are frustrating and inept.
  17. [R23] Mountain America CU 5/5 · US Best Bank!!: The best banking experience I’ve ever had! Folks are awesome to work with. Everything is easy access! Love them! Thanks!!
  18. [R26] Mountain America CU 5/5 · US Yes 👍: I love the friendly service I receive at Riverto (Jose) and Lupita at Orem. Language doesn't matter since they are bilingual and treat all customers equally. They are very kind, which is why I like them, and also because of the safety of Mountain's service.
  19. [R27] Mountain America CU 2/5 · US Customer Service is bad: We got a car loan through them. When I tried to get my title from them to register it in my home state, they blew off my multiple emails and calls and we were forced to extend the cars temporary registration which isn’t cheap. Horrible service.
  20. [R19] Mountain America CU 2/5 · US System updates: App contents don’t load after the recent system updates. I can login and SOMETIMES it will load my accounts but transfers won’t go through
  21. [R47] Mountain America CU 1/5 · US What happened with the recent update?: What’s up with the phone call verification? That is cumbersome and un useful! My log in experience just tanked and it’s awful to get into the app. I’ve been trying now for several minutes and the phone call verification is too fast to get the numbers. This is awful.
  22. [R67] My Epic 1/5 · US Poor functionality: Add a mileage tracker and a GPS speedometer, add a stay logged in option, I’m sick of having to log back in constantly. Make the facial recognition option actually work. This app is useless. I use a separate ski app because this one is no good.
  23. [R69] My Epic 3/5 · US GPS Tracking: The app is easy to use. The GPS tracking is limited. It does not report your max or average speed. The distance appears to include the lift ride. It also doesn’t track the total time on the hills.
  24. [R78] My Epic 3/5 · US Okay for nav, not great at tracking: Always had high hopes for this app to be better than Ikon but no such luck. Oh well - something to work on. Tracking not so good; often times doesn’t log my distance or location.
  25. [R93] My Epic 3/5 · US Good App: I love the app and it is useful but lately, it wont let me stop the gps tracking. Every other button works except the stop tracking button. I have closed out the app and tried again. I have restarted my phone. At a loss here.
  26. [R16] Mountain America CU 2/5 · US 4 day shut down: Shut down for 4 days, I expect a pristine app experience now. This morning without warning the app is down again
  27. [R18] Mountain America CU 3/5 · US Why?: Every single month I have no access to my finances
  28. [R25] Mountain America CU 1/5 · US System updates: the person(s) who decided that shutting down the online banking system for an entire weekend+ should be fired. I live 2 hours from a branch so I rely on mobile deposits, I also rely on the app to transfer funds in order to Venmo my subcontractors. Thankfully I have another financial institution, which you guys have made me use. Now that my most recent deposits are in that account,
  29. [R70] My Epic 1/5 · US App: Terrible interface. Password doesn’t hold and then takes for forever to verify.
  30. [R81] My Epic 3/5 · US Works but annoying: Does the app developer or Vail marketing even know what skiing is?? Why does the app wipe out my login credentials every two weeks or so?? This is so asinine, my banks don’t even do this. This app is horrible with fingerprint login. And if you can’t remember your password, the app locks you out after a few tries. When the app works it’s fun. When it doesn’t, I want to throw m
  31. [R85] My Epic 2/5 · US Kicked out: If I don't use the app for a week or more it makes you sign back in--- this is an annoying problem with an app that shouldn't be that hard to navigate.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store