My Epic

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Helpful: This app shows me the best time for when I should go to the mountain. By saying the snow fall and what’s open. 🥹
2. [R5] 5/5 · US Epic has been one of the only joys to my life: Epic makes my life so easier to go skiing and that’s my favorite thing. The app helps me know what trails to go on before I go on the mountains and shows me cool ideas to go for ski checks.
3. [R9] 5/5 · US Love this!: So convenient to check out what runs are open in my favorite resorts.
4. [R20] 5/5 · US Ease of Use: My Epic pass worked across the country with such ease of use at partner resorts. I loved the maps and updates features as well. Last year I had to cancel due to health conditions and the helpful and understanding staff I was able to get a full refund. This 25/26 season has been wonderful and I’m glad to be back!
5. [R68] 5/5 · US And it works!!: The integrated payments, lifts, discounts, snow reports is exactly what is needed. But the fact that it just works makes this tech work. Kudos to the developers.
6. [R69] 4/5 · US The Pass Works Well: But, the vendor needs to make sure there is a strong WiFi available.
7. [R161] 5/5 · US Good: Great for when getting checked in for the chair lift u don’t need to pull it out and u can track how far you’ve been that day
8. [R35] 5/5 · US Skier: Great app. Easy to access ski lift tickets, tracks stats, and gives advice for skiing. Extremely helpful for beginners but great for Intermediate and Pro too! So thankful for this app
9. [R100] 4/5 · US Great App w/opportunity: The app is great at tracking your stats, lifts and distance traveled. The friend feature is also really cool but has some opportunities to improve. Adding a friend didn’t always work, same with the tracking of the friends location. If that got cleaned up this is a 5 star great app!
10. [R130] 5/5 · US Epic: It's super simple and bc u can use Face ID it is super helpful and has cool things like tacking your skiing trip
11. [R132] 5/5 · US App: This helped me track my skiing. I normally ski in Heavenly which is at the California-Nevada border.
12. [R4] 1/5 · US Poor functionality: Add a mileage tracker and a GPS speedometer, add a stay logged in option, I’m sick of having to log back in constantly. Make the facial recognition option actually work. This app is useless. I use a separate ski app because this one is no good.
13. [R6] 1/5 · US App: Terrible interface. Password doesn’t hold and then takes for forever to verify.
14. [R17] 2/5 · US Kicked out: If I don't use the app for a week or more it makes you sign back in--- this is an annoying problem with an app that shouldn't be that hard to navigate.
15. [R28] 1/5 · US Trash: Constantly logs you out. If you want to use your phone as a pass you get logged out multiple times a day which causes issues in lines. No offline capabilities. Want to see a map when you don’t have service? Too bad.
16. [R48] 3/5 · US GPS Tracking: The app is easy to use. The GPS tracking is limited. It does not report your max or average speed. The distance appears to include the lift ride. It also doesn’t track the total time on the hills.
17. [R50] 1/5 · US GPS: The gps stats tracking has been horrendous for the 25/26 season
18. [R60] 3/5 · US Okay for nav, not great at tracking: Always had high hopes for this app to be better than Ikon but no such luck. Oh well - something to work on. Tracking not so good; often times doesn’t log my distance or location.
19. [R3] 1/5 · US Shameful that this app is so bad: Vail resorts has had plenty of time to improve this app yet from the beginning to the current version it continues to be the worst app of any major entertainment out outdoor activity skiing biking app
20. [R19] 1/5 · US After updates it takes years to open pass page: Hate it that after updates you have to skip tons of what’s new pages before getting to pass page. I m here to ride the slope and not interested at new features at all! Hope product manager can read reviews or not just searching for data insights. App in general takes very long to load. Wish could have only the pass in my wallet and never open the ap
21. [R40] 2/5 · US App completely broke on me: Had to completely un install and reinstall because it was completely busted no matter what I tried (closing it, restarting phone, apparently no way to clear cache?)
22. [R43] 1/5 · US UX is horrendous: The UX is effectively designed by a four year old who was given access to ChatGPT 4.5 and has absolutely no clue what he’s doing. The photo verification thinks that black hair is a hat (thanks, racist developers), and might I mention the app continuously crashes. I could code a better app while blackout drunk.
23. [R30] 3/5 · US UI confusion: At the prompt: “Let’s unlock the stoke for your season”, it was not obvious to me that you needed to slide the lock. I thought I needed to type something in the field. I reinstalled the app to try to fix it! Suggestion: remove the useless lock-slide screen; I already logged in to get to it!
24. [R33] 1/5 · US Clunky and Unintuitive: Clunky and Unintuitive
25. [R58] 3/5 · US Awkwardly incomplete: The Find My friend option is great. What blows my mind as I can’t get a weather report/forecast. I can get a description of how the conditions were in the past but nothing about the future. That’s even remotely accurate. It would be awesome to be able to look at all the epic mountains and know which one had the best snow for the next couple days. For some reason that’s not o
26. [R93] 4/5 · US Wish it had something that told me how fast I have gone: Wish it had something that told me how fast I have gone
27. [R279] 3/5 · CA Works as intended but why AI: The app works well, and the tracker manages to track my runs and distance. It would be nice to see my average speed and top speed. My main concern is why on earth does the app need an AI assistant.
28. [R15] 1/5 · US Garbage: This app completely sucks. It wouldn’t let me link my pass to my pre-existing account with all of my stats on it. The only option was to make a new one to get the pass but I couldn’t use the same phone number twice. I tried deleting my old account but they wouldn’t even let me do that 🤣. I submitted a request to delete the account and it never came through to delete. Get a grip epic I wan
29. [R42] 1/5 · US The app sucks.: I am on the East Coast with a problem. Customer service doesn’t open at 10 AM eastern time. Is that ridiculous? I’m sitting in my condo cause I can’t get my pass to work because it won’t let me sign in into an account so I have to reset my password and it says I don’t exist so then I try to create a new account and it says I do exist. I’m in a circle.
30. [R49] 1/5 · US Weak App: Don’t use the app in place of the card or the whole thing crashes. You can change your password but only if you call Vail. On line is a disaster. Good idea, poor execution. Don’t trust security if they can’t do the basics. Don’t attach a credit card
31. [R54] 1/5 · US Complete Garbage: This is the biggest piece of garage app. It almost never works. It doesn’t link you kids over to you and doesn’t let you log in as you child. It says to call support which when you do it says they aren’t open. I hate this app so much.
32. [R14] 1/5 · US Ignores Settings to Send Ads: Even after disabling marketing motivations, this app continues to send advertisements as banner notifications. Had to completely disable notifications from iPhone Settings to get rid of near daily ads.
33. [R51] 2/5 · US Needs IT help: Can’t track friends very well. Add and accept friends and most are gone within 24 hours. The ones that aren’t deleted have the wrong locations (as in the app says they’re still on the mountain when they’re sitting right next to you at dinner)
34. [R55] 3/5 · US Could use some work (Heavenly): Wait times are incorrect on the app especially for the horrible Gondola line at Heavenly Village. Over an hour and half wait. To make matters worse the ingress and egress to the mountain on the shuttle and in an uber is horrible as well.
35. [R77] 3/5 · US Awesome sometimes: The layout is fine the options are fine but only works sometimes. The find my friends had to delete and reconnect 6+ times over 3 days, recorded elevation but not miles. Would be 5 stars if it worked.
36. [R21] 1/5 · US Terrible: This app is terrible
37. [R22] 2/5 · US Degradation with each release: I’ve used this app since its original release. Its performance and features peaked when there were challenges, suggestions for run sequences to match time and ability, etc.. The only somewhat reliable functionality I use now is for vertical by lifts not gps.
38. [R26] 2/5 · US Very disappointed with your app: The Epic app is extremely disappointing. It doesn’t even consistently track my snowboarding stats. Usually, it doesn’t chart my distance on the slopes at all, which would greatly enhance my experience. I don’t understand why your app is so subpar. The technology’s available. You are a billion or multi-million dollar corporation. We live in a digital world. And your
39. [R32] 2/5 · US GPS: app gps tracking never works only stat i ever get is number of lifts . this function used to work couple years back
40. [R38] 1/5 · US Ski master: The app stinks. Never dependable on vertical ft.
41. [R36] 1/5 · US Apparently you need instagram for real time updates: They force us to download the epic app and tell us to check that for lift updates. But then they close the gondola and the liftie says we should’ve checked Instagram stories. Why wouldn’t you just post the update in the app that everyone already has?
42. [R11] 5/5 · US Thanks for your service: Epic really knows how to say, “Thank you for your service.” The discount is such that it doesn’t take much to get my money’s worth. Thanks to you, Epic.
43. [R12] 5/5 · US Vail Resident: I would like to see a east vail and west vail home owner discount. If you actually live in the vail city area that we get a discount on Epic pass . I would also like to see maybe something similar for the higher end restaurants,shops, and hotels around vail village and lions head that stay open in the summer months. I know we support them all year round be great to get a discount ev
44. [R1] 1/5 · US Pay me if you want me to do your marketing research for you: It’s so lame that you force paying customers to do your market research Pay me or stop asking me to do your job
45. [R16] 3/5 · US Epic 5 day: Bad year, no recourse. Also, family medical emergency precluded skiing . I wish there were a way to defer or get credit for unused pass time. Even at some reasonable discount.
46. [R25] 1/5 · US Horrible app: The chat bot is completely wrong. Asks irrelevant questions. App quits for no reason. Impossible to navigate to cancel auto renew.
47. [R31] 1/5 · US Gypt: I paid 800$ for a half day of boarding. Sucks
48. [R37] 1/5 · US Useless Trash: The app logs out and stops tracking, and requires me to reselect the resort I am at. The pass NEVER shows up on my phone and I have wasted a significant amount of time at the ticket counter and on the phone, only to be told they can’t make it work. This app has inspired me to leave my phone in the car.
49. [R46] 2/5 · US Works, some of the time: It was a rare lift line in which the app successfully registered everyone in my group of four. The fix was to make that person drop their gear, dig around for their phone, log in, and show the pass. The process easily doubled our average lift line times. The old cards were far more reliable. The tracking feature is also ridiculously inaccurate…off ~5000 meters among
50. [R108] 3/5 · US Could be better: Lift line times are off. The app hasn’t improved in years. The maps could be improved. I find Strava to be way better for tracking my day.
51. [R280] 3/5 · CA Nice app but the map fails sometimes: The map with lineup waiting time does not work properly sometimes